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    Susan Tan, MD

    3.9 (8 reviews)

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    James Lee, MD

    James Lee, MD

    1.9(60 reviews)
    0.8 miAla Moana

    I don't like leaving bad reviews but sometimes it's a need to help others decide better…read more I had some hearing issues last year. After getting referred here by my pcp and was told my one ear was completely plugged. Dr Lee may or may not be the one seeing you as his PA Au does majority of the "simple" stuff while Dr Lee us doing the bigger and perhaps surgery etc. Let me say I been here Multiple times within a 7 month period and seen Dr Lee maybe twice. Not knowing anything and a little worried I agree to mostly whatever they recommend as I'm trusting them as professionals. 1st visit was consultation and send home to take antibiotic ear drops. 2nd visit, wax removal using micro vac. PA au and another apprentice did work on me. After I felt better but later that night loud ringing and bad bad vertigo symptoms. Went really bad for months with constant spinning feeling, nausea even when laying down. 3rd visit issues I'm having with the vertigo (my research indicated my sensitivity to the noise from the vac sucking). Get sent to do a MRI. 4th visit, results and get send scheduled for more testing. 5th visit, balance and heading test 6th visit, only getting told results from previous visit. 7th visit check up and cleaning again. BTW each visit is a "specialist" copay charge. They make you come in for a appt to tell you your results! Yeah with my constant visits i didn't know about and the huge bill afterwards. Balance test was a joke that cost couple hundred almost a grand all to tell me I have balance issues, yes I know that's what you're there to help me figure out. But only said you got balance issues from the test and to try these at home maneuvers.

    This "doctor" will not care or listen to your concerns. His assistant Larry is the best and his…read moreonly saving grace. After the first visit I was like oh maybe it was just a bad day. But no, this dude is a literal f****** asshole. He hovers by the door and you can tell he just wants to get out as soon as possible. FIRST VISIT: He seems to enjoy you being in pain. I just wanted to know if it was safe to use vaseline or another special ointment in my nose for a cut but he was like "i need to cauterize it". I was like that bad? Only for me to find out AFTER it was just large blood vessels he was not a fan of. The cauterization of the nose process was so painful but he just kept going and did not even warn me that it was going to be so painful. He didnt even tell me how to take care of it after! Guess why? Guy was standing by the door telling me to get out ASAP. He didnt even look at where the cut was or address it. SECOND VISIT: I went in for my throat but he takes out the equipment to check my ears and nose just to include it in my bill?? My dentist said he felt a hard lump in my throat and to get it checked out. I tell him this and he just looks inside and shrugs his shoulders saying he doesnt see anything. I HAD TO TELL HIM TO FEEL FOR IT. Only then is he like oh maybe get a CT scan. Like hello? You tell me, am i the doctor here? So dismissive and so unprofessional. I ain't paying a dime to this loser.

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    Kaku T Roy MD

    Kaku T Roy MD

    5.0(3 reviews)
    1.3 mi

    Just found out about him passing...he was my hero. He treated me from 2009 to 2015 and did the…read moreoriginal biopsy that diagnosed me with stage 4a nasopharyngeal cancer. He remained my physician until I needed ear surgery and he referred me out in for further treatment. Always positive, his nickname for me was "the comeback kid" as I recovered...and at age 45, I guess I was a kid to him. Bless his heart, the best doctor, ever!

    I started having trouble hearing out of my left ear. I kinda figured it out that it was probably…read morewax build up. Well after about a couple of days, I tried to use one of those over the counter medications, but it didn't help like it used to in the past. I guess the problem was a little bit bigger than I had thought. So I decided one morning to make an appointment with an ENT doctor. My first inclination was to look up doctors in the area that had good ratings. After settling on a Dr. at Queens, I decided to call. But I was informed that the earliest appointment I could make was two weeks away. Who wants to hear out of only one ear for two weeks? I then called for doctors at Straub and the same thing happened. But I was told that Dr. Kaku could fit me into his schedule in about an hour. I was kinda hesitant because I found out that he was in his seventies and there were no reviews on him. But wanting to hear won me over. So I decided to take a chance. Boy was I wrong. Dr. Kaku was great. He had a great bedside manner and he took his time in removing wax from both ear canals. I was told that I had really small ear canals so that kinda made it a hassle, but he used every method to remove all the wax. It was like night and day when he finished. If you see this review and are looking for a ENT doctor, please don't hesitate on going to see him. He was very professional and attentive. Plus I got an appointment right away!

    Susan Tan, MD - earnosethroat - Updated May 2026

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