Have you tried to find an ENT (Ear, Nose & Throat or Otolaryngologist) doctor on Oahu lately? Let…read moreme tell you, it's hard, and even pre-COVID-19, most of them were not taking new patients. I was referred to Dr. Regala from a personal friend, and several months after a great experience with him, I am shocked to find these rather old, but pretty negative reviews. I usually trust Yelp reviews, but this time, I'm glad I didn't look. So...let's try to update you on some good news. Some may consider me biased for the upcoming disclosure, but I feel that it helps to lend some cred to my review: Dr. Regala did some of his medical training with some of my Dad's esteemed colleagues at a well-respected medical university (Stanford). If anything, I'm not biased by that because I've seen more than my share of ENTs both on the Mainland and locally (not Dad, because that's unethical and he's also retired), and I'd say the bar I've set for any medical professional treating me or my family is pretty high. First off, we needed to get my Mom to an ENT as soon as possible, as she was having some pretty distressing symptoms that needed urgent attention. Dad may be retired, but he/we knew that much. In my experience, it's tough to get an ASAP appointment with ENTs, especially for a new patient, and the wait was about 2 or more weeks to get seen by whoever my parents had seen before. But Mom is in her late 80's and has quite a few medical complications which deemed her case pretty serious. I was able to call Dr. Regala's office, and they DO answer the phone. And I was able to get an appointment for my Mom the very next day after the call. Dr. R. was really nice to squeeze her in, and maybe he had to skip lunch to do it, but we are so thankful. We were wrong in our guess of what was causing my Mom's health issues, but Dr. R. was so observant that he figured it out really quickly and it wasn't something that we even thought of! Thank goodness, because it was worse than we thought, and was a pretty serious issue. Not only did Dr. R. figure out the issue and order some tests, but he prescribed treatment for my Mom, and followed up with her dentist & another physician to be sure they were all on the same page to help Mom get better. It wasn't a simple thing, and he was so helpful. Also, my poor Mom was really feeling rotten and wasn't her usual friendly self. He was so kind and gentle with her. Poor Dr. R. had myself and my sister to contend with, as we brought Mom to the appointment. And then when another sister stepped in to help us care for Mom a few weeks later, he also had to communicate with her. He has been professional, a great communicator and caring the whole time. We really appreciate him, and I have since shared his contact information with 2 of my friends who were looking for an ENT. Mahalo plenty to Dr. Regala and his staff!!

Dr Christopher A Regala MD ENT is a wonderful Doctor but his staff should be all fired. They are…read morelazy and incompetent and will never return a call and schedule you for an appointment. They are ruining this Doctor's reputation.

Worst Doctor experience that I have ever had. Dr. Mclaughlin was a referral, and when I showed up…read morefor a overdue post op procedure, he told me to come back in two weeks and had not looked at the records that were sent to him. After I had explained to him that I had the understanding that the procedure was scheduled for that day, he insisted that I needed to come back for more visits, and said that "if I didn't like it, then there's the door." Never met a more incompetent and unprofessional doctor. I usually do not leave negative reviews, but I felt I had to share my experience so others don't waste their time and money with this doctor. Would definitely not recommend.

Dr. McLaughlin is the best. I have referred friends and family (my hubby & children) to him. I…read morehave has 3 surgeries with him, my children have had their tonsils out, and now my husband is next. Great personality for a doctor. He really does care and looks at your issues long term. His office staff is great as well! They are really personable & know what they are doing. The only drawback is that his hours are all morning & Fridays are surgery only days. If this fits your scheduling, then he is the doc for you.

My first visit with Dr. Cho January 11,2024 I was late to my appointment due to transportation…read morecompany . My insurance company was so nice to explain the situation to Dr. Cho's office when arriving I was seen within 5 minutes. I was so Blessed with the staff very friendly! I was escorted to the room and waited 3 minutes and he arrived Dr.Cho was so caring he took the time to walk me through 2 choices I needed to make .He is such a kind ,gentle, true person I am able to trust what he needs to do .I'm very Blessed to have him to care for my health. Thank you Dr. Bao Pham for referring me here! Another Great Doctor!!!

I understand having a backlog of patients but when you are waiting over an hour from your scheduled…read moreappointment and having the staff say "sorry doc is double booked", that's not an acceptable excuse. Then they take you into an exam room and you wait another hour, just ridiculous. We're young and can handle waiting but you have kupuna waiting the same amount of time. Simply unprofessional.

I went to Dr. Murakami based off a referral from my PCP. Upon arriving the office felt clean, and…read morecalm. No complaints about the cleanliness. Front desk woman was nice and kind. I didnt wait long before being called in to see Dr. Murakami. After sitting down and being in there for about 30 seconds I was already getting rushed vibes from him. He asked very few questions and the information I did provide him he didnt seem to be listening and almost felt like he was "brushing" me off. At first he wasnt writing anything I was saying down and then almost out of force he started writing down my symptoms. I went in for tonsil stones that have been causing irritation for quite some time, and a chronic sinus issue - I even told him about my lymph nodes always being swollen. He did not do any type of physical exam to my throat or nose for the issues brought to his attention. After a 3 minute visit he ushered me out with a recommendation to use mouthwash. I felt very rushed, ignored and like he wasnt listening to anything I was saying. He made me feel foolish for coming in and the my concerns were invalid. I would not recommend this doctor, go to someone who still cares about their patients concerns.

My husband was referred here by his PCP for constant dizziness. Waited half an hour to be seen…read morethough it wasn't busy. He rushed through the exam. Interrupted my husband multiple times while he was trying to ask questions or explain symptoms. Scraped his ear painfully while apparently digging out ear wax. The doctor looked bored to death to be there. I think it may be time he retire. I've never met a doctor who seemed to care less about a patient than him. And what's up with the $29 copay? We will not be visiting again.

Avoid this office at all costs!! Rude Dr, disgusting office setting. Roaches seen in waiting area…read morenot to mention rude staff. Zero empathy for sick patients. And let's not forget the surprise bills you receive after your visit. Trust me there are better ENT's in Honolulu to go to. As a physician myself I was appalled by how this office operates. I've seen meth labs run better. D- and that's being nice.

Clean building with clear directions on where to go. The security guard gave me a mask because I…read morewas thoughtless and did not bring one. With such kindness but was awesome! I got to the office there was plenty of seating room for kids and adults alike. Hand hygiene everywhere. The doctor was very polite and explained everything in terms I could understand. I came in with thoughts of getting a surgery and her eased all of my questions. I will say the only negative was it took 3 months to boom the appointment! Other than that, it was great.

Original appt was cancelled by voice mail. Case manager Melanie called me back and corrected the…read moreerror and made an appointment on same day. Cant wait for my son to see Dr. O'Donnell to get his ear problems solved! ;)

I had a nose bleed problem and was referred to Dr, Susan Tan. I went to a specialist a few years…read moreprior, but the nosebleeds returned and the last doctor had retired. After the first visit she scheduled me for a follow up exam. I ended up seeing her for 4 visits before my problem was controlled. I appreciate her persistence in making sure my problem got solved. I would definitely return to see her if my condition returns. Thank you Dr. Tan.

Dr. Susan Tan is an exceptional Otolaryngologist and perhaps the best MD and surgeon on the island!…read moreShe is very knowledgeable, skilled, patient and moreover, demonstrates superior patient bedside manners! So pleased to have had Dr. Tan assist me with my medical needs and the procedure went smoothly and as planned! Further, her office staff is extremely patient, polite, professional and accommodating of patient requests. I highly recommend Dr. Susan Tan for anyone in need of otolaryngology procedures.

I've been going to Dr Chui's office for various procedures (cosmetic and medical) for years. The…read morestaff is very friendly and efficient and the office with all of Dr Chiu's collectibles from travel, friends and otherwise makes any sort of wait pass quickly. Dr Chui's professionalism, experience in various procedures and approach to care is appreciated indeed. Never felt rushed and always felt taken care off. The septoplasty/turbinate reduction she recently performed on me was painless and the setup for outpatient surgery and follow up went smooth.

I called the office to schedule an appointment with Dr. Chiu. The office manager/receptionist was…read moreproblematic from the start, including questioning why I would call Dr. Chiu about auditory processing. I gave her a number of reasons including a severe ear infection, as their website says that Dr. Chiu is an audiologist. After a couple of hours she called me back. She said the doctor says we don't treat or test for the majority of what is listed on the website and definitely not vestibular issues (see enclosed photo.) Perhaps its time to take down or update your website then?

It's so nice to finally find a Doctor Who is kind, compassionate, listens well, and has great…read moreadvice. I really am very happy with Dr. Wong.

Amazing experience with a thoughtful and insightful physician! Dr. Wong agreed to see my…read moreinternational visitor for an emergency. We had called many clinics and specialists before calling him and were rejected. He was thorough with his questioning that encompassed past, present, and future situations. Through the answers, he made his assessment and explained treatments, procedures, and outcomes. So thorough! I wish all physicians were like Dr. Wong, taking time to really understand the person and their illness/situation instead of what would be best for the insurance and drug companies. We are grateful for Dr. Wong's time, expert treatment, and kindness. Mahalo!

11-19-2020 Two days after an ambulance ride to Pali Momi Emergency, was able to get an appointment…read morefor hubs. Dr. Inouye informed us that patient had 3+ fractures showing us on the X-ray taken prior. No surgery needed per her consult with surgeon, no pain meds prescribed. Icing for 20 minutes and OTC Tylenol advised as prescribed pain killers might delay healing. Dr. Inouye is very personable, easy to talk to, she said she doesn't do surgeries and goes every Tuesday to Straub Kapolei. We will continue to come to Pali Momi, Aiea. Return visit in two weeks with more xrays. First time that I can recall hubs will be off work for all 3 holidays this year. He is always working on holidays. He can barely walk nor move his fractured side without severe pain. Just call me, Florence Nightin' Gail- chief chauffeur, cook and body washer. Enjoy your holidays and keep safe. Stay off ladders, even Santa knows that. His reindeer land his sled directly in the rooftops. Take care and enjoy good eats.

Dr. Inouye is very knowledgeable, professional, and friendly. I couldn't have asked for a better…read moredoctor. She always has good suggestions and options for my health and never denied or just sent me home with ibuprofen. I've heard many stories of doctors that do it to patients... shame on you! Thank you for all your help Jill.....You're the best!!! Aloha!!!