I understand having a backlog of patients but when you are waiting over an hour from your scheduled…read moreappointment and having the staff say "sorry doc is double booked", that's not an acceptable excuse. Then they take you into an exam room and you wait another hour, just ridiculous. We're young and can handle waiting but you have kupuna waiting the same amount of time. Simply unprofessional.

Dr. Chow should not be allowed to practice medicine. He talked me into a surgery I did not need…read morewhen I was a young adult. My condition did not require surgery, but he convinced me otherwise--and it made things so much worse. Now, I have to deal with my ear popping out hundreds of times a day. I can't even speak or hear normally anymore because certain movements make it pop out. I used to love music, but now I hate it because it reminds me of this surgery. I get so upset--I can't even sing anymore. NEVER GO HERE. This was the worst decision of my life.

Original appt was cancelled by voice mail. Case manager Melanie called me back and corrected the…read moreerror and made an appointment on same day. Cant wait for my son to see Dr. O'Donnell to get his ear problems solved! ;)

Amazing doctor. Very hard to get appt because he's always booked up. He's awesome though! Very…read moreinformative, very patient when I ask all the dumb questions. He's great with kids. He put tubes in my daughter ears born with a cleft palate and just put in tubes for my son who was battling ear infections. He never down plays and is very sensitive with everything going on going on when the babies have to go under anesthesia!

Fantastic care from Dr. Chen! His bedside manner is top notch!…read more Referred to him due to hearing loss caused by an infection. He squeezed me in to his already tight schedule, cleaned my ears out & scheduled a follow up a week later. State of the art instruments at this location allow the patients to see what's happening in their ears. I've had ongoing ENT issues my whole life & will definitely keep this guy on speed dial for the next time those nasty cooties appear.

Voice message says don't leave a message because it is not being monitored but then it asks you to…read moreleave a message. Not a good service.

I would highly recommend Dr. Stoddard! Very knowledgeable and he offers a lot of options rather…read morethan prescribe medication or insist on surgery. I had a stuck nose which I couldn't breathe out of for over a year due to a deviated septum- the first ENT I went to told me "surgery or nothing". Dr. Stoddard gave me options and soon after I was breathing normally again without the use of medicine or surgery! I have referred a few other family members to him and they all agree that he is a great ENT.

I am so grateful to have found Dr. Stoddard. I suffered from an acute infection and required…read moreemergency treatment. Dr. Stoddard and his staff expedited my treatment and maximized a long term plan of treatment. His recommendations for vestibular therapy were outstanding, as well. His bedside manner matches his superb expertise. His response to any of my questions or needs is impressively fast. He is simply a great doctor and true healer. If you need advanced ENT care, then I highly recommend Dr. Stoddard and Crew!

I don't like leaving bad reviews but sometimes it's a need to help others decide better…read more I had some hearing issues last year. After getting referred here by my pcp and was told my one ear was completely plugged. Dr Lee may or may not be the one seeing you as his PA Au does majority of the "simple" stuff while Dr Lee us doing the bigger and perhaps surgery etc. Let me say I been here Multiple times within a 7 month period and seen Dr Lee maybe twice. Not knowing anything and a little worried I agree to mostly whatever they recommend as I'm trusting them as professionals. 1st visit was consultation and send home to take antibiotic ear drops. 2nd visit, wax removal using micro vac. PA au and another apprentice did work on me. After I felt better but later that night loud ringing and bad bad vertigo symptoms. Went really bad for months with constant spinning feeling, nausea even when laying down. 3rd visit issues I'm having with the vertigo (my research indicated my sensitivity to the noise from the vac sucking). Get sent to do a MRI. 4th visit, results and get send scheduled for more testing. 5th visit, balance and heading test 6th visit, only getting told results from previous visit. 7th visit check up and cleaning again. BTW each visit is a "specialist" copay charge. They make you come in for a appt to tell you your results! Yeah with my constant visits i didn't know about and the huge bill afterwards. Balance test was a joke that cost couple hundred almost a grand all to tell me I have balance issues, yes I know that's what you're there to help me figure out. But only said you got balance issues from the test and to try these at home maneuvers.

This "doctor" will not care or listen to your concerns. His assistant Larry is the best and his…read moreonly saving grace. After the first visit I was like oh maybe it was just a bad day. But no, this dude is a literal f****** asshole. He hovers by the door and you can tell he just wants to get out as soon as possible. FIRST VISIT: He seems to enjoy you being in pain. I just wanted to know if it was safe to use vaseline or another special ointment in my nose for a cut but he was like "i need to cauterize it". I was like that bad? Only for me to find out AFTER it was just large blood vessels he was not a fan of. The cauterization of the nose process was so painful but he just kept going and did not even warn me that it was going to be so painful. He didnt even tell me how to take care of it after! Guess why? Guy was standing by the door telling me to get out ASAP. He didnt even look at where the cut was or address it. SECOND VISIT: I went in for my throat but he takes out the equipment to check my ears and nose just to include it in my bill?? My dentist said he felt a hard lump in my throat and to get it checked out. I tell him this and he just looks inside and shrugs his shoulders saying he doesnt see anything. I HAD TO TELL HIM TO FEEL FOR IT. Only then is he like oh maybe get a CT scan. Like hello? You tell me, am i the doctor here? So dismissive and so unprofessional. I ain't paying a dime to this loser.

I had a nose bleed problem and was referred to Dr, Susan Tan. I went to a specialist a few years…read moreprior, but the nosebleeds returned and the last doctor had retired. After the first visit she scheduled me for a follow up exam. I ended up seeing her for 4 visits before my problem was controlled. I appreciate her persistence in making sure my problem got solved. I would definitely return to see her if my condition returns. Thank you Dr. Tan.

Dr. Susan Tan is an exceptional Otolaryngologist and perhaps the best MD and surgeon on the island!…read moreShe is very knowledgeable, skilled, patient and moreover, demonstrates superior patient bedside manners! So pleased to have had Dr. Tan assist me with my medical needs and the procedure went smoothly and as planned! Further, her office staff is extremely patient, polite, professional and accommodating of patient requests. I highly recommend Dr. Susan Tan for anyone in need of otolaryngology procedures.

I went in with eustacian tube disfunction. I walked out with clear ears and was able to breath…read morebetter than I did as a teen. Thank you so much. I would recommend Dr Bo Pang to friends and family.

Dr. Bo Pang was very professional during the whole process: assessment, recommendation, procedure,…read morefollow up. She was so friendly as well. She did the Vivaer procedure on me and I healed within a month. I can breathe so well now . I am thankful for the service provided by Dr. Bo Pang and the team.

Amazing experience with a thoughtful and insightful physician! Dr. Wong agreed to see my…read moreinternational visitor for an emergency. We had called many clinics and specialists before calling him and were rejected. He was thorough with his questioning that encompassed past, present, and future situations. Through the answers, he made his assessment and explained treatments, procedures, and outcomes. So thorough! I wish all physicians were like Dr. Wong, taking time to really understand the person and their illness/situation instead of what would be best for the insurance and drug companies. We are grateful for Dr. Wong's time, expert treatment, and kindness. Mahalo!

Dr. Wong is one of the most kind and caring doctors I've ever worked with. Obviously no one goes to…read morethe doctor, especially an ear, nose, throat specialist, when they are feeling good. But Dr. Wong made my visits and my illness so manageable because he was so kind. He worked with me on every aspect of my treatment and diagnosis and I will always be grateful towards him. Absolutely wonderful doctor.

Just found out about him passing...he was my hero. He treated me from 2009 to 2015 and did the…read moreoriginal biopsy that diagnosed me with stage 4a nasopharyngeal cancer. He remained my physician until I needed ear surgery and he referred me out in for further treatment. Always positive, his nickname for me was "the comeback kid" as I recovered...and at age 45, I guess I was a kid to him. Bless his heart, the best doctor, ever!

I started having trouble hearing out of my left ear. I kinda figured it out that it was probably…read morewax build up. Well after about a couple of days, I tried to use one of those over the counter medications, but it didn't help like it used to in the past. I guess the problem was a little bit bigger than I had thought. So I decided one morning to make an appointment with an ENT doctor. My first inclination was to look up doctors in the area that had good ratings. After settling on a Dr. at Queens, I decided to call. But I was informed that the earliest appointment I could make was two weeks away. Who wants to hear out of only one ear for two weeks? I then called for doctors at Straub and the same thing happened. But I was told that Dr. Kaku could fit me into his schedule in about an hour. I was kinda hesitant because I found out that he was in his seventies and there were no reviews on him. But wanting to hear won me over. So I decided to take a chance. Boy was I wrong. Dr. Kaku was great. He had a great bedside manner and he took his time in removing wax from both ear canals. I was told that I had really small ear canals so that kinda made it a hassle, but he used every method to remove all the wax. It was like night and day when he finished. If you see this review and are looking for a ENT doctor, please don't hesitate on going to see him. He was very professional and attentive. Plus I got an appointment right away!

ENT doctor located in the Saint Francis hospital area. You can schedule an appointment easily with…read morethe receptionist and fit your schedule. There are plenty of parking, but make sure you get validation. The doctor goes straight to the point in diagnosing your problem. He takes notes and does not waste time. Very quick visit for me. Overall he is a good ENT doctor, and I was referred to him from my original ENT doctor who retired.

They take good care of my 86 year old dad who speaks very limited English. It means a lot when I…read moream out of state. Dr Tam and his specialists spent nearly two hours conducting thorough check on my dad's right ear. The proposed solution gives him hope for the first time in over thirty years. Kathy at the front is especially patient and warm. Her message is clear, detail and comforting. Some people born with the gift of communicating, or she just genuinely cares, something I see less and less of nowadays. Thank you guys.