Went here for the first time yesterday, and the first time I left my hair was 6 or 7 inches shorter even when I asked for only three inches off. Keep in mind my hair was pretty long before this and I asked to keep it long. I even showed my stylist what I thought three inches looked like on my hair. As for color, I asked to become a more summery brunette with some caramel highlights, lowlights, and subtle money pieces. I showed multiple inspiration pictures of my own hair that I had previously had done, and all I needed was to basically fix my roots and add more dimension. I expressly told her that I did not want to be blonde in the slightest. I don't know how I could have been clearer with what I wanted, but the first time I left, I was basically an ashy blonde with bright, almost white money pieces. Basically she did whatever she wanted to and did not listen to a single one of my wishes. I went back to get it fixed, aka to just get the bright blonde pieces toned down to a more golden and warmer color, and left a dark brunette with hair shorter than I have ever had in my life. The stylist kept telling me that she did not think I needed to get anything fixed and that everyone thought what she had done was beautiful. She seemed reluctant to fix it in the way I asked, and I had to reiterate multiple times that I previously told her I never wanted to be blonde and that is what she had done. The stylist did do the fixing for free, but the original service was $300. I would expect better results for the price point especially after still being unhappy with the end result. I usually never leave poor reviews but I have also never been in this much shock and genuine despair after a hair appointment. Safe to say I never want to come back! read more

I usually don't post reviews unless something really stands out... and Alisha really did. To say that she did an amazing job doesn't really seem like enough. I went in to this salon for the first time today and I was so impressed. The decor is superb, the location and parking are easy and everyone was very friendly. I went in after visiting at least 3 different well-known salons in Boulder and my hair just wasn't right. I couldn't seem to get the right haircut and the color was flat, reddish and way too dark for my skin tone. Alisha sat down and did a thorough intake to ensure we both were on the same page and gave me honest and professional suggestions. I went in with brownish red hair and came out as a super nice highlighted blonde. I know this sounds lame, but I literally wanted to cry after so many mediocre experiences over the last several years. I would highly recommend Alisha and the salon overall. Thanks! read more

My new favorite place! After a year of trying to find the "right" salon for me. The search is over!!! Terry was my stylist and as a first time client, she was patient, asked all the right questions and was conservative in her approach. She did exactly what I wanted and the outcome was better than I expected. She was easy to talk to, gave me some quiet time and didn't put any pressure on me to buy products (I hate that!). Also, gave me tips on how to achieve the same results at home. Definitely found my new place! And couldn't be happier! read more

Terry is an artist! She was able to fix a bad color and cut with ease and is very knowledgeable about hair. She is so kind and really communicated to find out what I wanted and delivered in a way that exceeded expectations. I always leave her chair feeling beautiful; I am a client for life! :) read more

Great salon. Casey H has been cutting my hair for several years and always does a really good job. HIghly recommended

This place is great! The space is really cute and trendy and Suzi is the best! I've followed her between two salons now and I've never been disappointed. read more

This place is so fun and cute. I love the décor; the salon chairs are so comfortable, and the processing room is so relaxing and quiet. Aimee is my stylist and she is the best! I followed her from another salon after seeing her for years. I get compliments on my pixie cut almost every single day. read more

The salon was extremely clean and Karla couldn't have done a better job! I'm usually indecisive with my haircuts and I fully trusted Karla to work her magic and it came out better than I could've imagined so I highly recommend her. Thank you, Karla! read more

I followed my stylist here and the setting is nice. The owner, on the other hand, is not. She has been rude to me the two times I was there. The website does not have all the services offered by my stylist so I had to find a service close to what I needed. The stylists are friendly and will chat with us while I'm getting my hair done. If you are looking for a snarky attitude, this is your place. read more

Gave very specific instructions and ended up with a terrible cut I'm too embarrassed to leave the house in. Wish I could give zero stars

Great place for awesome stylish haircuts. Megan is the girl I used for a long time and never disappoints.

My experience happened this summer and it was a nightmare. It's important that I note, the woman who did my hair is no longer at the salon. Either way, this is what went down. I have long thick hair, so I like to go in for a consolation before the appointment to demonstrate how much I have and how much longer it typically takes people to do anything with it. So, I went in and talked to Debra. I wanted a trim and an Ombre coloring. When I explained that I wanted my tips to be silver, she explained how much fun that would be and how she could get it all done for $170 and in one sitting. This couldn't have been further from the truth. I made the appointment and Debra set aside two hours. I thought that sounded kinda short for what we needed, but hey, she's the expert. I came in and we started with the hair cut. That alone took an hour and fifteen minutes. Then, she semi-dried my hair and we started the dying process. She said she was going to do a balayage technique that would give me the look I had showed her. First, she wanted to dye my entire head brown to have an even color throughout. Once again, I didn't think that was necessary seeing that my hair was already pretty even in color. This took almost an hour. Then, she started the bleaching process. This took at least 2.5 hours. Finally, she rinsed that out and did another treatment that was supposed to tone all of my hair. Another 45 minutes. In total, I was there over 5 hours. Once she rinsed everything out and blow dried, my hair was red. There wasn't even a difference between my roots and where she had bleached. The last dye she put in my hair not only changed the brown but completely eliminated the lighter shades causing everything to be a shade of red/bronze. DEFINITELY NOT what I asked for. She responded, "What a pretty color. It's not what you asked for, but it's very pretty". I was in shock. So, she wanted to make another appointment to redo everything and make it right. Once again, she set aside another 2 hours for the appointment. Didn't we just learn that it would take longer? I show up for my second appointment. Again, she dyes everything brown. Then, instead of the ombre or balayage, she decided to just do a full highlight with longer roots. I was there for 4 hours. I looked in the mirror and realized this was such a mistake, but didn't know what to do. I was pretty much completely blonde. Debra said that I need to come in the next week so she could put another treatment on the bleached hair to tone it and take the yellow out. We booked another appointment. I called her before the appointment to discuss my frustrations. I explained that I was upset with what she gave me. I didn't want to be blonde, and the roots she gave me didn't make it look like a ombre, it just looked that I had a really bad highlight job. I mean, the roots were awful. There were areas that you could see the obvious line from brown to blonde down the crown of my head. Debra started getting frustrated with me saying that she had already preformed over $400 worth of treatments on my hair and she was going to charge me again when I come in for the toning. She then explained to me that the ombre color I wanted would have taken at least 4 treatments. I responded that if she knew that what I asked for couldn't be done in one sitting, I wouldn't have done it. That's why I went in for the consolation in the first place. I canceled my appointment with her and was very angry with what I was left with. A few days later, she called me back. She explained that she is a "perfectionist" and was not happy with the results and wanted to fix my hair. I came in again and she dyed my roots brown (for the third time) and placed some more highlights here and there. In the end, it just looked like I had a highlight a year ago and let them grow out until now. Not happy. But, that was all she was willing to do. Another 3 hours in that chair. Overall, my experience was awful. I feel like I got the bad egg in the salon because so many other people have had great results with the other stylists there. Now my hair is super damaged from all the dying and bleaching she did to it over and over again. Every time I get out of the shower, I have to cover my hair in a detangler to have any hope of brushing the knots out. I was so confused to why she would first make all my hair darker before going over it with bleach. I have a hair color that is very uneven and dull. The lighter areas are slightly yellow and some places you can tell where she didn't bleach the entire strand of hair so there's blotches of brown. Friends of mine who work in the industry said that she should have given me a refund for destroying my hair, but I didn't bother asking, especially after she wanted to charge me more for fixing it. I don't know if there is a solution here or not. For now, just make sure to look at pictures of what your stylist has done in the past to ensure they can do it again. read more

Great ambiance (bright, clean, beautiful design, comfortable "vibe") and top notch stylists. Tracey does my hair, but after observing the other stylists and how they interact with their clients (and how the customer's hair looks when they leave!), it's clear that this is a classy place with high standards when it comes to their team. The front desk staff is always friendly, efficient and helpful as well. (And I LOVE that I can book online!) read more

Best Hair salon around, Tracy and her staff are all full of Amazing talent. Beautiful, warm and inviting ambiance. Highly recommend any one of the stylist. read more

Downtown Refinery Salon - Hair Salons Near Me - Boulder, Colorado

Karla was my hair stylist in California and I was so sad when she told me she was moving to Colorado because she is truly amazing. Anytime I would want something new she was down to create it for me and it would always turn out beautiful! Her work is great and she is a sweetheart. If you're looking for a new hair stylist go to Karla!! You won't be disappointed :) read more

I can't say enough positive thoughts about the haircut experience I had at Downtown Refinery with Briana. She was recommended to me by a trusted friend when my previous hair stylist moved and I could not haven been happier with the cut she gave me. I showed her a few images of what I was hoping for and she assured me she knew exactly the look I was going for and how she could achieve it with my hair length and texture. Hands down, the best hair cut I've had in past 10 years of living on the front range. I also loved her personality and energy, she is a very kind person. read more