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Downingtown Bicycle Shop

3.1 (7 reviews)

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REI

REI

(78 reviews)

$$

Placed an order, items were in stock online But when I went to pick them up only one of them was…read moreready and it was not obvious that the rest of my order would not be ready till next week. The employee helping me at the registern couldn't seem to care less and kept giving me attitude. Essentially putting the onus of blame on me, not the company. I then told him that I needed those pairs as soon as possible because the storm was coming tomorrow. He begrudgingly helped me find several other pairs to replace those and I thought everything would be kosher, I would pay the difference on what they were. He never mentioned that due to their policy he could not cancel the original order and I'd have to pay full price for the new pairs and then blindsided me with another $300 bill. I was visually upset by this to which he gave me more attitude and I said this is not my fault and then he said well. "It's not my our fault either, "you can just not show up next and it will be refunded." We can avoid picking those up and you won't be charged. Again placing the problem on me. Never once apologizing about the situation just continuously giving me attitude. The customer service would be a zero if I could give it that. Zero understanding of my situation. Zero respect for me just clearly wanted to leave and as soon as we were done he walked to the back room complaining about his day. Why he kept blaming me and acting like I was the nuisance, is beyond me. I get it, the day was very busy and long. Clearly he had it, also not my fault and no reason to treat me that way. Never apologizing about the situation the online system created. Never expressing any understanding for my poor experience. Never warning me that I'd have to pay twice and wait over a week for my money to be returned. Just blaming me and behaving very poorly. Oh, and the dude was going to throw away my receipt and I had to ask for it. What a PR*** I will go to KoP and avoid this location moving forward. Oh, the gentleman in the shoe section who helped me, he was fantastic.

Been here numerous times and always impressed by the level of customer service. I always find that…read morethey are extremely knowledgeable on the products and really educate you on what might be best for what you're looking for. Great items here and all decent prices too!

Downingtown Bicycle Shop - bikes - Updated May 2026

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