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Down Right Cozy

2.6 (30 reviews)
Closed 10:00 am - 6:00 pm

Services - Down Right Cozy

Fireplace cleaning

Fire heating system conversion

Fire heating system inspection

6 More Services

Fire heating system installation

Fire heating system repair

Fireplace installation

Fireplace insert installation

Fireplace repair

Fireplace insert repair

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Reviews With Photos

Just got a new contemporary style media console to match my new fireplace facade :)

This is our 3rd fireplace with downright cozy!!! (check below this review for our previous home's fireplace - it was traditional) Trevor and his assistant did a great job once again, the rain even stopped to let them cut through the roof for the fireplace exit/exhaust! Once again, thank you Downright cozy for another great installation!!!

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1 year ago

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2 years ago

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1 year ago

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1 year ago

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2 years ago

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4 years ago

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6 years ago

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4 years ago

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7 years ago

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5 years ago

If being verbally abused is your idea of a good customer service experience, this place is for you.

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6 years ago

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4 years ago

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7 years ago

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6 years ago

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7 years ago

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9 years ago

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7 years ago

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12 years ago

Business owner information

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Scott E.

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13 years ago

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9 years ago

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12 years ago

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11 years ago

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8 years ago

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10 years ago

Business owner information

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Scott E.

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10 years ago

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9 years ago

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10 years ago

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11 years ago

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10 years ago

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Review Highlights - Down Right Cozy

Scott and Heather were great in working thru all of the details of our project.

Mentioned in 10 reviews

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Ben's Appliance Service - Hi I'm Ben how can I help you?

Ben's Appliance Service

(88 reviews)

I have been using Ben for our appliance repairs for many years and have ALWAYS had quick,…read moreprofessional work done well. He and wife Elizabeth work together as a team, she answers the phone, schedules and occasionally helps on the job when extra hands are needed. They are very competitive with the price and will advise if they believe the repair is not worth it on old appliances. I highly recommend Ben. RW

I contacted Ben's Appliance about my leaking refrigerator and communicated with Elizabeth via text,…read morephotos, and several phone calls to diagnose the issue. I was given a tentative diagnosis and an estimated cost via text. When Ben came to do the repair, I was not home, but my mother was present. After the work was completed, my mother called to inform me of the total cost, which was double the estimate I was provided. I asked to speak with Ben to ask for clarification. As soon as I expressed my concern, Ben became highly agitated and began yelling, claiming the higher cost was due to taking everything apart. I had to ask him to stop shouting at me because I was simply trying to understand the charges, not to avoid payment. I also told him that I felt he should have discussed and explained what the problem was and the cost before the repair began, especially given the significant deviation from the estimate. When I told him what I was quoted, he said it was wrong and that he would "chastize" her later. After we hung up, he continued yelling at my mother in our home, then slammed the door after being paid. Once I reviewed the receipt, I noticed the reason the price was different was due to a "service fee". Not the additional labor cost to take everything apart, as Ben mentioned. Elizabeth was actually in the ballpark with the cost for the "repair". She just failed to mention the fee for them to come out. I called Elizabeth to provide feedback and to ask why this fee wasn't disclosed upfront. She said it wasn't mentioned because I "never asked." I guess I wasn't specific enough when I asked how much it would cost for them to come out and fix it. She then put me on speaker, and Ben again became defensive, yelling, and calling me a clown before abruptly ending the call. I understand that estimates can change, but fixed fees should be disclosed and discussed upfront. Treating a PAYING customer disrespectfully when requesting clarification is entirely unacceptable. I caution anyone considering Ben's Appliance.

Down Right Cozy - appliances - Updated May 2026

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