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Down Home Realty Team - eXp Realty

5.0 (1 review)
Open • 7:00 am - 8:00 pm

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7 years ago

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Texas Urban Realty - Mold/leak issue that was addressed by covering with plywood. Not ideal repair job.

Texas Urban Realty

(10 reviews)

Arboretum, Great Hills

Initially this rental company was better than the previous owners, but as time has passed, I've…read morecome to realize they're absolutely horrendous! My unit had a major mold/leak/structural problem and Texas Urban Realty simply put plywood over the damage. They would not let us out of our lease without losing all deposits. We had to ask the City of Austin to help us. The City did fine the property management company, but could not help us ensure our place is safe to live or seek recourse outside of legal action. They take awhile to respond to service requests and don't seem invested in keeping the property nice for tenants. For example, the shared lawn area doesn't have real grass, only dirt and weeds that aren't mowed until they're tall and overgrown. They also destroyed my personal garden and pulled up plants during an infrequent mowing session. As My fiancé said, that's what we get for trying to invest in the property ourselves. Absolutely infuriating. They stole what little joy we tried to create in our home.

This company was the property manager for our duplex for over a year. They were in general very…read morefriendly and helpful as well as understanding whenever issues arose. I'm sad that the owner is switching to another company - I've dealt with many management companies as a renter and this one was definitely one of the best. Thanks for everything, Christine and Christina both rock!

Scribe Residential Management

Scribe Residential Management

(14 reviews)

Do NOT use this company if you want to maintain the integrity of your investment. We had the…read moreunfortunate experience of 11+ years with this company and are now dealing with $20K+ in repairs due to their lack of management. Properties are barely inspected when tenant's move out and never inspected during the lease. We were constantly requesting pictures of the property and updates on the condition of the property and only getting minimal information and blurry pictures causing damages to go unreimbursed to the owner. Licensed contractors were rarely used causing unsafe conditions for our tenants and we recently discovered overcharges on repairs by their "handymen". They are good about finding renters who consistently pay on time, but the damage to the property due to tenant's lack of basic maintenance required and the management company's refusal to check on the property occasionally during leases has been been very costly. EDITED: Emails to prove that costs were never the main determination on whether to do a repair. SAFETY and necessity were taken into consideration in addition to costs as well as the RECOMMENDATIONS of the management company. Only dealt with Greg if there were issues getting communication with our assigned account manager, which were CONSTANT (again-can prove in emails!).

This company is the worst. Tristian actually hung up on me mid conversation. I requested to deal…read morewith someone other than them and they hung up. We haven't resided at the property for 6 months but since we were locked in a lease we maintained the bills and yard. We also left a bed and a some other personal property on site. On the last day of possession we attempted to enter the property but the deadbolts were locked and the garage door would not open so we were unable to enter the property to retrieve our things. We attempted to call them but were forwarded to a recently departed employees phone (who also was not happy with this company). The following day I emailed our point of contact Tristian and they responded not with grace or compassion but with sheer hate stating we'd have to pay for a re key and for extra days of possession. We noted that the trash cans were by the curb and that the deadbolts were locked. They denied moving the trash cans or locking the deadbolt. I was distraught because I hadn't been to the property but I know their agents were entering the property. (sidenote: they were entering the property without notifying us, I assume because we told them it wasn't our primary residence). When I called Tristian all I got in return was attitude. I requested to speak to a manager but they said I'd be directed back to them anyway and hung up on me. Which is insane. I've never hung up on a customer. I wouldn't expect to have a job if that was a practice I participated in. We finally gained access to the property on the 1st midday after having a panic attack about being charged for extra days of possession etc (with 0 help from the management company) I wholeheartedly expect them to find a way to take my entire deposit. Long story short - this company is trash. The house we rented turned out to be in a crime ridden area. If you are signing a lease here be warned.

Monte Davis Realty Group - Well maintained apartment in Central-Downtown Austin.

Monte Davis Realty Group

(11 reviews)

Arboretum, Great Hills

I have worked with Monte and his team in buying and selling property on Eastside. Monte is…read moreextremely knowledgeable of the Austin market, always very quick to respond, and has given me invaluable advice on closing deals. For out of town investors, he will go to the bat for you - taking videos of properties to purchase, finding off market deals, referring local contractors, and taking care of your property during a sale. I've had a great experience working with Monte and always recommend him to others looking for a realtor.

I've worked on real estate transactions all over the country ranging from small to large deals. In…read moreAustin, I've worked with 4 of the city's most prominent investment property specialists and Monte's team is by far and away the best realtor I have worked with anywhere There is no close second. Monte listened to exactly what I was looking for, understood my timelines, investment critieria, what my exit strategy was and came up with a clear concise plan which we have since executed on. He identified specific zip codes that would realize the investment return I wanted and combed those areas for properties. He would video properties whenever possible. Most important of all, he wasn't pushing me towards any property that met me criteria. He vetted every potential property that met my criteria, then added his own knowledge and expertise on the area, the quality of the building, schools, the market in that area, lease pricing in the area, and more. They used all the latest web technologies (video sharing, web collaboration, electronic signatures and more) so that with my limited time, I could be as effective and efficient as possible Beyond that Monte's support team (Becky and Lisa) kept me in the loop on all deliverables, critical dates, docs and worked on my behalf to make everything run smoothly. I've never had such a full service team support me in my efforts to buy properties. We have completed multiple purchases to this point and any future property I purchase in Austin, I wil consider no other firm but the Davis Company.

Down Home Realty Team - eXp Realty - realestatesvcs - Updated May 2026

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