5.10.24 This is my first visit to this dealership…read more I came in for service on my SUV. I made an appointment with Tanner. What a nice man. He was very professional and gave me some extra information which was helpful. While you are waiting on your vehicle, they update you via text message. We talked about a different dealership "work" that they could not fix. He said they could definitely fix it properly. So I said ok, order the parts. They should come in within 2 weeks. So far I have had a GREAT experience with this dealership. Let pray this continues. 5 stars!

Great group. We had our engine replaced due to the recent recall…read more They provided a very nice loaner Tundra. Dropped off the 2022 Tundra on Tuesday afternoon and it was ready to go Thursday afternoon. No snags, no bs. Very efficient group.

I want to start by saying our initial experience buying an F-150 from them in July of last year was…read moreamazing. My husband went in with our own financing, they knew I couldn't be there to sign so Simba and the finance department went above and beyond to not only make my husband happy with his trade and new truck, but then were more than happy to send him home with the paperwork for me to sign given our distance from their location and my inability to take time off that day. This is the only reason why they are getting 3 stars out of me. HOWEVER, this past weekend was a whole new experience that has us disgusted with the service. We returned with our own financing again, knowledge of what my trade was worth, and the exact vehicle we wanted. We called long before arriving requesting Simba again and we were told the appointment was made. When we arrived, Simba has no clue we were coming. He had the unfortunate displeasure of passing us to another salesperson, and Kevin was exactly what I feared I would have to deal with. From the moment we sat down, he was insulting and childish. He spelled my name wrong on 3 different documents despite having my license in front of him and my pay stub. He tried to argue with my husband about our pay rates and how we get paid and still put the wrong amounts down on on the paper work. He demanded we seek other financing and submit credit applications. He failed to put my husband's social security number on the documents. Then he went into insulting our jobs, stating "You sound like a couple of Aggie's with the special job titles". No one asked. We didn't laugh. It was disgusting and I was ready to leave at this point. We informed him I hadn't test drove the vehicle yet because there was no gas in it. So he put gas in it and brought it around. Before getting in he told me he had to drive it off the lot because of the dangerous frontage road. Okay. That felt great to be told by a salesperson they couldn't trust me. But I let that go and tried to tell him about another vehicle I test drove at the same location just weeks prior. He begins to insult my taste further about how that vehicle was too boxy for me and I wouldn't like it at all. Nope. I told him I actually loved it and he wasn't hearing that. The test drive was the backroad behind the dealership and around the corner. There was no testing anything else. No looking at anything else in that car. Just rushed and limited. We get back and I was so frustrated. I told him I wanted my phone and keys back (since he took both when we were trying to show him our approval info for our financing). He walked away and I told my husband what happened and he was furious. When Kevin came back, my husband asked if he could go for a test drive and Kevin literally tossed him the keys and said "Go a head buddy". So it wasn't okay for me to drive it off the lot but cool for my husband to go on a full on joy ride?! He then told us he needed a $5000 down payment. At this point we lost it. I demanded my keys and phone. We explained to him all his mistakes with everything and he wasn't hearing any of that. Instead he flat out argued with us and continued to speak to me like I was a child. At this point I demanded my phone and keys again with much more firm tone. He left and my husband walked off to tell someone of our issues. Someone with the finance department came to me to talk about the issues. I only wanted to leave. I was near tears not from having my feelings hurt but from being so angry at this idiot and knowing I could not legally slap the stupid out of him. Jacob took us to his office and we told him some of what happened but all we wanted to do at this point was get my keys away from them and leave. He tried to fix things and smooth it over with us. The man looked sick to his stomach when we left. He was extremely apologetic, even though clearly he was not the person who thought he was a great insult comic. What disturbs me the most is this guy felt it was okay to insult customers so easily to their faces and treat me in particular with such distrust and borderline sexism that it felt like he always did this and it was okay. If this were my first experience there, I would looking to give them negative stars and go full on "Karen" with the dragging and reporting of this guy to all persons. Instead, three stars are what they are getting because of the service we have received in the past and in this visit from Simba and Jacob. At this time, and probably for the foreseeable future, we are going to avoid College Station Ford at all costs.

Michelle was amazing! She's very sweet and knowledgeable. I could tell she really wants her…read morecustomers to have a great buying experience. The dealership was very clean and welcoming. My daughter kept going back for the complimentary hot chocolate. They ran numbers on a Bronco I liked and almost had the deal done when I said I really liked the Bronco on the showroom floor. They stopped everything on the first Bronco and gave me numbers on the one I loved. They worked their butts off to earn my business and did! I now own a Bronco I absolutely love! Go buy from Michelle you won't regret it!

awesome service good customer support tyrik was very helpful with first time buyer took it step by…read morestep wasnt pushy at all

Brett, you guys wrote me a fraudulent check. You still to date have not made right by it…read more Everything I stated in this review is 100% accurate. A police report has been filed, TAG (consumer protection), Texas DMV (Dealers license), and the FTC. You guys tried to run a yo yo scam on me. When I left the dealership, I had signed the buyers contract and the finance company had given the approval, and even gave me the loan ref#xxxxxxx. Financing was approved until you guys fkd it up, intentionally. Then harassed me and my co-signer repeatedly. I will not stand down, and will continue to exhaust every effort to make sure you don't do it again. Or REFUND MY MONEY! Your choice. Do the right thing! You will have to answer to the Attorney Generals office on why you have repeatedly refused to give me your surety bond. Not a good look, no sir

The customer service at this dealership is absolute zero. even for simple services like oil change…read morethey slow. No personal service what so ever. Everything is done digital, no face to face, no phone call. God forbid you have another issue other than the one scheduled. Ive had this en multiple times where they will need to keep your vehicle for extended time. Or you need to bring it back due to having to order parts or not having that issue in the mechanics schedule. I have used this dealership for many years, purchased multiple vehicle and had all my services preformed. The service level used to be good but has consistently diminished over the years. I will be taking my business to a smaller more personal focused dealership in a nearby town. I would recommend others do the same...

This dealership is the worst place to get any customer service from. This is how Miller in finance…read morehandles problems apparently you just text the customer the most shitty thing you can say. I didn't hold anything "hostage" from anyone I simple called and asked if I can cancel the extended warranty before signing they said no we have to sign than we can cancel. So we sent in the paperwork that day and still have not been canceled. This dealership is a joke. I will be taking this up with a Better Business Bureau.

Jared is rude He was super rude on the phone and apparently…read moreno one writes stuff down so I had to wait until he got back and he didn't even call me I had to call him

Their service department are scammers. I took my car in a while back because my engine was…read moremisfiring. They told me it was a bad fuel injector and "fixed" it for me. Soon after getting my car back, it started misfiring again. I took it back and they said it was a different fuel injector and replaced that one for me. AGAIN, my car started misfiring and AGAIN they told me it was a fuel injector. I asked them if their work was on warranty because I had already paid for my car to be fixed twice and it still isn't fixed. I was told no because it's a different fuel injector than the ones they've replaced. I refused their service and decided to check the spark plugs myself. In an afternoon I found the cracked spark plug and replaced it myself. My car has not misfired since. To clarify: I am NOT a mechanic, these people are really just that incompetent. I wasted hundreds of dollars just for them to not fix my car.

I went into Aggieland Chevrolet excited and ready to purchase a vehicle. After owning my previous…read morecar for over twelve years, I was genuinely looking forward to this experience and expected to drive off the lot in a new vehicle. Instead, I left crying and completely broken. This was, by far, the worst experience I have ever had purchasing anything. The main issue was my interaction with Steven, the Finance Director. He was rude, condescending, and dismissive from the beginning. I qualified for a first responder discount, yet he refused to honor it. When I asked to speak with his supervisor, he initially refused and stated that he was the boss and that his only boss was his wife. After continued insistence, he eventually agreed to bring over his manager, but not before telling us that we could "just go" and that we were not getting a car from them with a smirk on his face and that there's several other dealerships around. At that point, the damage was already done. The manager did apologize for Steven's behavior and attempted to smooth things over, but the experience had already left me feeling disrespected and unwelcome. No customer, especially one ready to make a purchase, should ever be treated this way. Steven should not be interacting with customers at all. Because of this experience, I will never return to Aggieland Chevrolet and will not recommend this dealership to anyone.

I'm sure that it would have been 5 stars with my original sales person: Malek. We have been…read moreconsistently working on a deal for a Chevy Trax LT. I gave him most of the information he needed and was coming in to test drive and potentially purchase it. The one I wanted was sold. But I saw online (with my bank who was looking up budget-friendly deals in my area) that was still available and was the exact price. We weee given to Matthew -intern but seemed somewhat knowledgeable about my wants and needs in a car from Malek. The car was priced lower online. Upon return and haggling for me to use their finance companies (and to see if my bank was one of their. (Yeah, no!) I was approved already and knew what I needed. I was firm. My first offer was $19k (exactly what I saw online). After he saw what I was approved for, the price went up. Dishonor! Again, my bank was on the phone. We agreed to walk away. I never seen a Trax worth $30k. Especially not that one. It didn't have a lot of bells and whistles. So, nope. Always have multiple offers from several dealerships. Use your bank to get approved. Matthew was stunned to watch us leave his "great deal". By the way, I found 5 other dealerships in Texas that aren't afraid of me using my bank and they never increased their prices. Aggieland Chevy, please do better. Honest and integrity... that goes a long way. Try it.

After a trial run over the weekend, I realized that the Kicks S was not the right fit for me -at…read moreleast not that trim level. So my family and I went back to the dealership. During our return, I get a call from my bank. I was informed that the agreed upon price was different from what I was told. When I addressed it (bank on the phone), I was given excuses. So I request another vehicle under my budget -keep in mind that my bank was looking at the same website and assisting me with what was in my budget. Each time, the manager sent Jermaine back with either a higher price or something used with high mileage. But never with what we requested and required. I arranged to have an Uber to pick us up. I returned the keys and car. Buyer: make sure that you have your terms and conditions exactly as YOU want them to be. Do a trial run with your "soon-to-be" vehicle. Research everything yourself. Do the math. And don't be afraid to walk away. It's a major investment and YOUR MONEY. Be prepared and careful. Jermaine, thank you for trying. Best wishes.

Absolutely horrible experience with this dealership. Beware of their fees, this dealership is very…read moresneaky and shady. They will not stand behind their online price, then will add unnecessary fees once you get to dealership. Finally made a deal with them over the phone today, was told to drive back over to sign paperwork. Left to drive to College Station and 30 minutes into the drive received a text that car had sold. Would definitely advise to steer away from Jermaine as well, he is simply a messenger and had zero sales skills, definitely did not represent us and take care of business. Question their added fees and they will remove them, don't let them sucker you into overpaying. They will definitely try to pull a fast one on you.

Dalton in the service department was very professional and persevered until the difficult problems…read morewere solved.

I would recommend Allen Honda to anyone. I had great service. Great communication with my…read morerepresentative and I bought a Kia Soul. He stayed within the price range I needed and I am beyond grateful for the service I received. Thankyou, Pat

Worst dealership in 35 years, bad communication and slow service. As they know they can do that…read morebeen the only VW dealer in town. Probably the same toxic culture that brought their brand down 4 years ago.

I don't even know where to start........ bought a new car here 2022 VW Tiguan have brought it here…read morefor required oil changes and service as needed, but when had car problems back up alert didn't work and hit gooseneck trailer, I was told that it doesn't alert if the object isn't moving (not true), but that's what i was told so that they didn't have to pay for the damage to my car for faulty backup alert system and camera. engine had to be replaced after multiple times of bringing my car to them for repair because of check engine light coming on for air filter pressure (something like that), no call backs or information I had to constantly call to check the status of my vehicle. I filed a lemon law claim, but VW didn't agree and just replaced the engine. There's so much more I could say, but I won't.

I'm a single mom and went to the Kia dealership on my own to purchase a car, and I feel like I was…read moretaken advantage of. I bought my car on April 7th. By the next evening (April 8th), I realized the AC didn't blow cold air unless I was driving. The dealership was closed, so I returned first thing on April 9th and spoke with C, the salesperson who sold me the car. He got with the mechanic the next day and told me to make an appointment. They kept my car from that appointment until April 23rd, trying to fix the AC. When I got it back, the issue still wasn't fixed. I returned on April 24th, and even though B initially gave me pushback, they agreed to look at it again. Keep in mind--I had barely driven the car at all, only to and from the dealership. On May 7th, I finally got the car back. Then on May 11th, the dashboard lights came on. I brought it in again, and they told me, "We're a Kia dealership. We don't know how to work on Hondas." They told me I'd have to take it to a Honda dealership and pay out of pocket--after I already paid a $7,000 down payment on a $22,000 car. I don't know much about cars or mileage. I trusted the dealership to sell me a reliable vehicle and to thoroughly inspect it. But now I'm stuck with car issues immediately after purchase and expected to cover repairs. I do have a warranty, but I still have to pay a deposit to use it--on top of everything I've already paid. The economy is hard right now. I'm a single mom. I can't afford these surprise issues and repairs after barely driving the car. And to be told "oh well" is beyond upsetting. Honestly, this feels unethical. It's like they didn't even properly inspect the car before selling it. I feel completely taken advantage of, and I want accountability

Javier Sanchez and the service team are consistently attentive and respectful. Scheduling…read moreappointments is simple, whether by phone or in person was so easy for my son. Even during busy times, they are polite, helpful, and informative. I truly recommend their service. Marcos