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    Douglas K Tavenner, DDS, FAGD

    1.0 (1 review)
    Closed Closed

    Services - Douglas K Tavenner, DDS, FAGD

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    6 years ago

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    Urbana Dental Spa

    Urbana Dental Spa

    5.0(10 reviews)
    8.1 mi

    Very rude arrogant condescending office staff. I've had a long-standing relationship with Dr…read moreLewart, but after my last conversation with the office staff who repeatedly called to my home I will never be going back and apparently they're happy about that as well. The girl behind the desk was trying to force x-rays on me that I had already had. She said if I don't have the x-rays then I can't be a patient. I said I guess I'll have to cancel my appointment since I've already had X-rays and for health reasons do not wish to have them again. Her response? Okay! They don't care if I'm a patient! Not only that their tone was so rude when they called me first thing in the morning while I was still having breakfast to confirm my insurance and they treated me as if I was some kind of a criminal! I told them if there were any problems I just pay out of pocket. It wasn't a problem I'm just coming for a cleaning. But no! That witch in the office was going to tell me differently and they kept calling my phone harassing me! And you know from their perspective it's all the customers fault. These girls need to grow up and get a life. They are ruining the practice of the doctor. And if you think that you have to have treatment forced upon you and you have a doctor telling you that? They have no legal rights. The bottom line is this doctor will only accept patients that will use up services they don't need at a certain price. Very sad! I don't care who it is! I will never allow anybody to treat me with such disrespect! These people do not deserve your business at all! I'm so infuriated at these condescending, disrespectful, arrogant witches that sit at the front desk and harass his patients

    Laura, the dental hygienist, in this office is very kind and gentle. After she took care of me, you…read moreactually felt like went to a spa.

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    Urbana Dental Spa
    Urbana Dental Spa

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    Dental One Associates of Frederick

    Dental One Associates of Frederick

    1.8(53 reviews)
    3.8 mi

    DO NOT GO HERE. THIS PLACE IS A SCAM…read more The billing department of this place is a joke and an embarrassment. The "billing director" Kassy is unable to submit a proper claim. she is extremely disrespectful to the customers its pushing customers away with her Aggressive threats of collection, money is the priority - not you. They fumbled the insurance claim and then threatened me., insurance asked for additional information, and they don't resubmit they want to charge you.

    During a routine cleaning, a crown was accidentally ripped out of my mouth. Replacement crowns they…read moremade repeatedly fell out, requiring several visits over the course of a year to fix. On one visit, I arrived for my appointment only to be told my new permanent crown had "gotten lost in the mail," forcing me to get another mold made and wait several weeks again. This was when I got my 2nd or 3rd temporary crown, which fell out about an hour after I left. I wasn't even eating anything. That's when I gave up and just lived with a painful, exposed tooth for a while. I earnestly lost track of how many temporary and permanent crowns fell out of my mouth. I don't have a strange teeth situation, I live a normal lifestyle and made sure not to be eating anything sticky/chewy. The office also incorrectly billed my insurance under a different patient ID, which delayed payment for months. Even after that issue was finally resolved, and insurance payed their chunk, I was sent to collections without any warning for my part before I even got a new bill, and was only eventually informed via mail, for a relatively small outstanding balance I would have no issue paying. I was then hit with a massive collections fee. (side note it's 2025, why are we billing people in the physical mail) I was also charged a $200 "upgrade fee," I was told they use better materials for the crown, or some sorta process insurance companies rarely cover. Which, cool. But I wasn't asked if that's ok. I gave up and paid the bill which ended up being $600, to include a $160 collection fee. They did not erase any charges or fees, even though this started with a botched cleaning and follow on administrative and procedural errors. The cherry on top is their payment system adds a 6% service charge. This was a nightmare experience for what should have been a simple dental procedure. It ended up being painful, time-consuming, and unnecessarily expensive.

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    Dental One Associates of Frederick
    Dental One Associates of Frederick
    Dental One Associates of Frederick

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    Douglas K Tavenner, DDS, FAGD - generaldentistry - Updated May 2026

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