Dr. Lori goes out of her way to be kind, compassionate and caring, not to mention how talented and…read moregood she is at what she does. She repaired a tooth of mine today on an emergency basis that I was sure there was no hope for. She was able to remove a broken 50+ year old post that was holding my cap in place, insert a new post and replace the cap with no pain or trauma whatsoever. Her office is always extremely clean, neat, tidy and beautiful to look at with all of the paintings on the wall by local artists. Everyone who works in the office is congenial and fun to talk with. Just simply the best. Thank you so much for being there.

Went to see if they take my insurance, the receptionist was very snooty, and was not interested in…read moredealing with me, she told me I would have to pay out of pocket and I had to deal with my dental insurance. Very short with me, so I'm not interested in a dentist that hires incompetent people! Don't need that aggravation!.

All the staff are friendly, the waiting room is very nice, and Dr Kerr is excellent. The dental…read moretechnicians are patient and knowledgeable. I've been coming here since it was Frieder Dental and the transition since then has been seamless. There have been nice improvements to the waiting area and the office in general, too. For those who dont like TVs playing news in waiting areas, this place doesnt do that. I have a long history of dental care and I've spent many hours in a dentist chair since childhood, but I'm no longer apprehensive about coming for my visits since I've been coming here. I definitely recommend this practice if you are looking for a family run dentistry that knows what they're doing, and that cultivates a nice atmosphere.

I've been coming to Dr. Frieder for more than 10 years now. It started when I had a tooth fall…read moreapart in my hand, and I needed to find a dentist in a hurry. Since that time, he's helped restore almost every tooth I have. With at least 1 crown and 2 root canals, plus a dozen or more fillings. His work has always been flawless - and entirely pain free! So good, in fact, that my entire family are patients here. About the only service he couldn't provide for us was surgical extraction of my daughter's wisdom teeth. Otherwise, we've always been happy to come here, and are always comfortable in the chair with him.

Very rude arrogant condescending office staff. I've had a long-standing relationship with Dr…read moreLewart, but after my last conversation with the office staff who repeatedly called to my home I will never be going back and apparently they're happy about that as well. The girl behind the desk was trying to force x-rays on me that I had already had. She said if I don't have the x-rays then I can't be a patient. I said I guess I'll have to cancel my appointment since I've already had X-rays and for health reasons do not wish to have them again. Her response? Okay! They don't care if I'm a patient! Not only that their tone was so rude when they called me first thing in the morning while I was still having breakfast to confirm my insurance and they treated me as if I was some kind of a criminal! I told them if there were any problems I just pay out of pocket. It wasn't a problem I'm just coming for a cleaning. But no! That witch in the office was going to tell me differently and they kept calling my phone harassing me! And you know from their perspective it's all the customers fault. These girls need to grow up and get a life. They are ruining the practice of the doctor. And if you think that you have to have treatment forced upon you and you have a doctor telling you that? They have no legal rights. The bottom line is this doctor will only accept patients that will use up services they don't need at a certain price. Very sad! I don't care who it is! I will never allow anybody to treat me with such disrespect! These people do not deserve your business at all! I'm so infuriated at these condescending, disrespectful, arrogant witches that sit at the front desk and harass his patients

Laura, the dental hygienist, in this office is very kind and gentle. After she took care of me, you…read moreactually felt like went to a spa.

Best dentist I've been to so far. The woman who was cleaning my teeth was very thorough. I like how…read morethey have TVs you can watch to distract yourself.

Dr. Dinh is a very nice man, if you like a con. Unfortunately, I realized it to late. When I became…read morehis victim , I had no pain in my teeth or gums. I had several old silver fillings that I wanted replaced due to cosmetic reasons, a build up from a route canal that had no pain and a tooth that was slightly chipped . Dr. Dinh refused to replace the fillings until I had agreed to let him crown both teeth with no pain. I should have ran. I finally agreed to let him crown the two teeth ( one was a molar). After he finished, I had to return to him approximately 7 times complaining that food was getting trapped in between the molar and it had became very painful. Instead of replacing the crown he continued to give me the run - around. Mind you, I had been going to him every 6 month to have my teeth cleaned , examined and x-rayed. All of a sudden he said i had bone loss where he put the crown. I ask, "how could this be"? As a result of his negligence I have severe bone loss where he put the crown and now the tooth has to be extracted. The tooth in front of the molar has constantly hurt every time I bite down on it. He continued to con his way through every visit. Please, run from him if you want to keep all of your teeth in your head. Wait time 10 minutes

Dr. Bell is great. Her staff is great. The service is wonderful. My whole family comes here and we…read morewill continue.

There are better dentists in Frederick. The staff is rude and condescending. The service is not…read moreanything special. You can never get an appointment when needed. The only good thing about it is the nice office. I was a client for years and had only missed one appointment, for which I paid a hefty $200-something fee. I had a work emergency and when I called to cancel the day of the appt (life happens), they transferred me to the office manager to rudely tell me that they couldn't have me as a client anymore. Claimed I had too many missed appointments, which was not true. I asked for her to tell me the days I had missed and she condescendingly told me it was irrelevant because I was no longer a client. Horrible customer service. Do yourself a favor and find somewhere else, there are better offices out there that have kind and compassionate staff, better availability and prices and offer true care for their patients. And no, as they would like to make you think, I'm not associated to any reviewer. My last name changed since I was a patient.

Thank you Dr. Whitney and dental hygienist Brandon!! My visit was much needed, I appreciate the…read moreamazing cleaning and great service.

Go here at your own risk. I had a procedure that was denied by my insurance but no one told me. I…read moredid not learn until after the procedure was finished that it was not pre-authed, according to the lady at the desk on 12/17. I also had no discussion at anytime with a patient coordinator or given any information regarding cost to me on or after the prior initial appointment, per the Byrd Dental website. See screenshot from their site. The lady charged me 50 something dollars after the procedure, then we were not informed of the full cost until 12/18 when they claimed it was just denied. That paperwork shows it was denied on the 11th of November(almost 6 weeks ago) though, so they did try to pre-auth it but it was denied and no one said anything. Now I am supposed to pay 500 bucks because no one informed me it was not going to be covered, as any respected business would do. Otherwise, it is just deceptive, bad faith business practices. Simply put, if I knew it was denied, I wouldn't have had it done because I just had it done a few months ago, at a different dentist. Byrd Dental knew this and they likely knew it would be denied based on my conversations while in office. The dentist's office is blaming the insurance, the insurance says it is the dentist's office. Neither informed me of a denial and neither will have to pay for it. Just to be clear, we got appointment reminders through text, email, and calls including a real person. The dentist's office had ample opportunity to say it was denied and did not. The insurance company says they sent the mail but it never arrived in our mailbox, or to the mail distribution center where photos of incoming mail are taken. We have other mail from them regarding the previous dentist but nothing regarding Byrd Dental and we have scoured the digital photos to be certain. Byrd Dental has a chance to right this situation and keep a customer. If they do, I will update this review. If not, I hope you avoid them so this does not happen to you.

Having dentures made, not finished yet. So far so good but will post again when finished.read more

the dental hygienist lied to me saying i had gingivitis so i went to 2 different dentist the week…read moreafter and they said my teeth and gums look fine. they just want your money don't come here.....

While the staff there is nice as I've gone a few times for fillings last year, their billing…read morepractice seems to have quite a few discrepancies. Every time I've gone, I've paid my bill & was good to go (over $400 worth out of pocket before I could leave). Dr. H had asked if I wanted a desensitizing treatment for my cavities. I had asked if they were covered by my insurance & she said yes so I went ahead and got it. The second time I received it for my other side, the front desk tried to charge me over $400 for it. I was like no- it should be covered that's what I was told by Dr. H. They said okay no worries we'll take care of it. They are calling me now 4 months later saying I have a $700+ bill overdue that I've never received nor was told about when I closed my account in November because of these treatments. Even the person on the phone was telling me she's shocked it's so much because she usually only sees it for $30 a tooth... make it make sense. Where did this bill all of a sudden come from? They better figure it out because I wouldn't have gotten the treatment otherwise if they had stuck to their word. Or had come back multiple times if I had known they were going to be so mistrusting to their word. I'm honestly exhausted of financial malpractice at dentist offices. I had thought I finally found a decent one. But this really took me over the edge. They told me at the end of last year that for 2026 they would stop taking my insurance, Delta Dental, which so many people have. Clearly, there is a disconnect between the patient/doctor experience & financial department & they'll continue to lose patients if they continue this. So beware!

I have been coming to this dentist since I moved to Frederick and they are wonderful. Their…read morehygienists are really nice, and all the dentists I've seen (Dr. Patel and Dr. Hailemelecot) are wonderful. I believe this location also serves special needs individuals which is so wonderful. I would definitely recommend them :)

DR. CHIYO ALIE, Allison, and the entire staff was amazing. My child has a difficult time with…read moredental appointments and they made the experience extremely pleasant. They provide top of the line care and actually listen to you. They provide exceptional care at affordable and reasonable prices. They demonstrate great patience and gentle care for a delicate situation that made my son quite happy. I would definitely recommend them to the community.

Great doctors, dental hygienists, and office staff. Technology up to date. Highly recommend!read more

They say they take you if you have an emergency but refused a member of my family. Their internet…read moresite is not being honest .

We have scheduled three new patient appointments for my daughter at this location over a span of…read moreyear. The first, they didn't have her on the books (although confirmed) and the 2nd and 3rd times they canceled on us within 45 minutes of the appointment. It's bad business practice. They expect 24 hour notice from patients but don't get the same courtesy. We will be looking for a new dentist immediately.