Overpriced First the good & then the bad. I have to say that…read moreJason was very professional and nice. We actually had a lot in common. After finishing with my oil change, he told me there were 6 things that needed to be fixed. One of them was a filter replacement for a $145.00. If you think I'm kidding, I'll post the pictures. I took my car to my regular mechanic who is my friend. All of those things that he said that I needed, don't need to be done until I hit 50,000 miles. My car only has 30 430 miles. I'm not sure if he thought that he could take advantage of me because I was a woman. My mechanic also laughed at the prices & said they were outrageous. They don't even charge labor to replace the filters. Ps I can buy the filters & replace them myself. I'll have to say I will never come back to this place ever again. This is in response to the owner's response. Even if that was the case there are 3 other services that you wanted to charge me for that were also not needed. Also, no response to a $145 charge for a filter replacement, which is ridiculous. The way this economy is now and everything is already outrageously expensive due to this administration. You need to stop taking advantage of people. Andrea, we recommend servicing CVT transmission fluid every 30K miles because they fail quite often and sometimes with very low miles; Jason did a wonderful job educating and communicating this. Even if your friend doesn't agree, have it performed anyway :) We wish you the best and hope you find a shop that better aligns with you.

Marc saved the day when I locked my keys in the car down the street from the shop. He was kind and…read moreprofessional, I would recommend this place to anyone! Thank you so much!!

This was my first time using AutoScandia. I made an appointment a few days ago for a MB rear…read moredifferential service. When I arrived, I was told there were a couple of cars ahead of me and that it might take a few hours. Since I live about 8 miles away, it seemed like I would have to wait there for quite a while. However, they were very flexible and did their best to schedule my car so it could be completed in about an hour. Their willingness to help customers is truly impressive. I think this is a great alternative to having service done at a dealership.

Got state safety inspection here. No appointment needed, fast, convenient and friendly service…read more Need a bigger parking lot! No place to park.

Alex is such a professional sales person. We had a great…read moreexperience buying car from him.

Excellent service and service advisors! Best hassle free quality care and on time. They also share…read morea short video of how your car has been serviced, amazing! Lagii Moore is best, I always reach out for her.

I want to thank Ed for the pleasant car buying experience. He was very polite, and took time to…read moreanswer all my questions. All the paperwork was done in a timely matter, and he helped me navigate everything since I Have never bought a car from a dealership. 5/5 experience. Thank you!

If I could give negative stars I would. Completely wasted my time & flat out lied about the…read morecondition/prior damage on car. Drove 4 hours after verifying loan was approved & ready to go. When I walked in the office was told loan had been cancelled. Car smelt like mold, 2023 vehicle full of rust and a paint job that was full of debris clearly not professionally fixed. This place is more like a chop shop being ran by amateurs. When asking the owner questions about the vehicle he walked off and refused to respond. Save yourself the time/money & do not deal with this lier.

Amin in the service department was helpful and professional. He explained everything regarding the…read morescheduled maintenance for my car. The last experience I had with the service department at Honda of Chantilly was less than courteous and I was not looking forward to the interaction this time but I was pleasantly surprised when Amin took great care of me and my car. What a huge difference! It was actually a very pleasant experience. Thank you!

Courteous service representative. Also saved me from unnecessary maintenance by checking my…read moremaintenance history. Overall a pleasant experience.

We had an outstanding experience working with R.C.!…read more From the very beginning, he was professional, knowledgeable, and genuinely focused on helping us find the right vehicle for our family. What really stood out was his communication--he kept us informed throughout the entire purchasing process and made everything feel smooth and stress-free. Even after we purchased the car, R.C. continued to go above and beyond. When we needed service, he stayed in contact, helped coordinate everything, and made sure our concerns were handled quickly and efficiently. We highly recommend asking for R.C. at Koons Ford in Sterling. We truly appreciated everything he did for us! -- The Streightiff Family

I have bought and serviced several Ford Mustangs from Koons and had a positive experience from…read moresales to service with a particular shout out to my Service Advisor, Nathan. He has been particularly helpful in servicing my special edition Mustang and helping me navigate warranty, service, and other issues common to sports cars. He is super responsive and even texts me personally AND responds. :-) And Nathan treats Bella the Bullitt with the utmost respect.

We had an excellent experience at CarMax, thanks to Ali in sales! We came in with a trade-in and…read morewere also purchasing a vehicle, and Ali made the entire process smooth, stress-free, and enjoyable from start to finish. He was knowledgeable, professional, and took the time to answer all of our questions without ever making us feel pressured. The trade-in process was straightforward, and he helped us find the perfect vehicle that fit our needs. His communication and customer service were outstanding throughout the entire experience. He took the time to inspect every tiny detail on my purchase and addressed some imperfections & paint chips to the GM. The GM, Cena, was extremely friendly and kind, and addressed all of the chipped spots and agreed to have the parts repainted and restored for us as a courtesy! If you're looking for a hassle-free car-buying experience, we highly recommend working with Ali. We couldn't be happier with our purchase and the level of service we received!

Horrible experience at the service department. One of the agents was disrespectful and unconcerned…read more I recently bought a 2025 Hyundai Elantra. In less than two months, I started noticing the steering wheel vibrating when I was driving at high speed on the highway. I took it to a mechanic, and he told me that the tires were cupping. I called Carmax customer service, and we set up an appointment. I showed up at the place right on time. The guy in the customer service department couldn't find my name in the appointment list. Later, I learned that they've set the appointment at the wrong location. I tried to set a second appointment, but the guy behind the desk told me that there would be a fee charged for the diagnosis. I told him that this seems like an inspection issue, because the cupping tire issue is not something that could happen in a period of two months. But the guy behind the desk seemed completely unconcerned and didn't even bother to listen. I could tell he was clearly trying to get rid of me so he could go back to his things. My car is less than one year old, and I have only driven it for two months, and I am already spending money on it.

Let's be honest...walking into a car dealership usually ranks right up there with getting a root…read morecanal. You walk in with your guard all the way up, bracing yourself for the high-pressure tactics, the back-and-forth games, and the inevitable "let me talk to my manager" routine. ​Buying my 2022 WRX GT completely broke that stereotype, and that is entirely thanks to David Salgado. ​It was an incredibly humbling experience to be proven completely wrong about the car-buying process. From the moment we started talking, David didn't treat me like a sales target or a commission check. He treated me like a fellow car enthusiast who just wanted to get into a fantastic ride. ​What stood out most about David was his absolute transparency. The WRX GT has a lot of tech and features specific to that top-tier trim, and David actually took the time to know the car inside and out. There were no empty promises, no hidden agendas, and zero pressure. He laid out the numbers clearly, answered every single one of my hyper-specific questions, and handled the entire transaction with a level of patience and professionalism that you just don't see very often these days. ​If you are looking to buy a vehicle and want an experience that replaces stress with genuine honesty and great service, do yourself a favor and ask for David Salgado. He completely reset my expectations of what buying a car should look like. Thanks again, David the WRX GT has been absolutely incredible!

WOW JUST HEARD CHRIS LEFT. AND I DON'T KNOW ANOTHER SERVICE ADVISOR WHO WAS HONEST AND HEPFUL…read more Safford Brown Chrysler Dodge Jeep Ram Sterling has fantastic customer service which consistently makes for a very nice experience. Service was great with the very best service advisor Chris Durbin. He is the reason I switched over from Nissan to CDJR, from reviews from people I respect. It is with regret that it took me so long to write this recognition for Chris because he is really awesome. He knows about cars so he will check with the technician, he will often advise what's not necessary and where I should take my car when the armrest wears out. Thorough, courteous, knowledgeable and generous with his time to explain what's needed. I will be coming back as long as Chris is there and I hope CDJR recognizes what an exceptional service advisor Chris is. P.S. The shuttle is a great addition.