This station advertises inspections/emissions tests online and on site 8am - 5pm. I arrived at 4:30 on a Monday for an emissions test but was told that the inspector leaves early because he "lives far away" and that last call is usually 4:15pm. This is blatant false advertising hours of operation. No attempt by the staff to accommodate other than a "better luck next time". Don't go here. read more

Friendly folks here. Have got reasonable priced oil changes here. Unlike the dealership, you won't be waiting for hours. Time is money. Here I've also done state inspections. I like that it's next to Einstein Bagel. Old Keene Mill and nearby Rolling Road intersections are unique. Put your driving gloves on. Once in here plenty of room for cars or trucks to fuel up. Are they competitive price wise? In the square mile or so around here yes, but I do better in Burke or Franconia. You'll pay more, but it's not like that Georgetown station that's internationally known. Employees are friendly, and there's a store with the basics. read more

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I dropped off my car for the yearly inspection and emissions. The staff was super nice and friendly. I got a call to pick up my car in a couple of hours. I spent $48 for both services. This is an awesome deal! I highly recommend bringing your car here read more

I am not a mechanic, but is station Is not a neighborhood friendly affordable, service center. They are charging large dealership prices. $90.00 for an oil change, $196 for a brake flushing and $176 a complete vehicle check out fee. Please verify their charge fee prior to any work being done. Total Labor: $363.29 Total Parts: $97.71 Total Fees: $43.80 Discounts: $5.00 Subtotal: $499.80 Taxes: $8.49 Grand Total: $508.29 read more

I've been there several times. Each time I got good service at a reasonable price. The folks are very professional

This is a great shop, and we have relied on them for years. They really watch out for us, and turn around even complicated repairs quickly. Our cars have lasted for years because of them. read more

Don's Sheel Gas Station / mechanic shop. This place is terrible. I do not recommend it to anyone. Terrible service. they do not listen to customers' requests. read more

My family has been coming to this shop for many years and thanks to them our cars have still been kicking long after they probably should have stopped. These guys do a great job, and have been able to get services done on time and for a cost that few others can match. At the end of the day if you are looking for a local shop with reliable service I would look no further. read more

Mike is an extremely honest and trustworthy guy. He will tell you if it's worth fixing or if it isn't worth fixing. He is not out to steal your money like some guys do; his goal is to inform you of your best options, let you decide, and then perform awesome work. My car was always taken in and repaired or serviced very quickly and I never had to go back because the work was done right the first time. My car is my most prized possession and I would never trust it in the wrong hands. Highly recommend taking your car here as I would not take mine anywhere else. Mike and his crew are the best. read more

Worst service ever. Mike comes off as this nice guy, but that is far from the truth. I took my car for oil change and they lied about changing it. I when back to tell Mike that his team did not do their job and charged me for service that wasn't done, rather than handling the issue he totally disregard the matter. I have reported him to the BBB for fraud! Mike is rude! never will ever go to them again. read more

Inspection and emissions took forever, and customer service was rude. When I got back into my car it reeked of cigarettes and trash was left in my car from the service. Hope not to return. read more

Don's shell had an inspection sign at the front end of their shop. That's where all the cars line up. I arrived at 3:50pm and put gas. I noticed a car in the inspection line so I got in line. The inspector came to the car in front of me and talked to the guy, grabbed the keys, and went on with the inspection. I pulled up to the sign, where it says to line up. I was the next car. You could visibly see me from the register. At this time it was 4pm on August 1st. I waited. I saw the inspector bring the car around for the prior customer. The inspector went back in (white male, tall, bleach blonde hair, glasses). 40 minutes pass and no one came to get my car. I knew they were open for inspections until 5pm, so I got out to see if maybe they were still working on another car, bc no one came to get my car. I walked in and asked if they were doing inspections and the tall white male said "yes", looked at the time and said "no more for today". I asked if 5pm is when they stopped and he said "yes, but we already took our last customer". I stated that I was there for 45 minutes and no one came out. He stated "why didn't you come in?". I said I have been here and other places many times for inspections and we wait by the sign until it is our turn, then we go in. That's the process they had in the past and the process he used for the customer in front of me. I mentioned that I can't come back if that is how they treat customers, with a very confused tone, and he laughed and said "we really don't want you here anyway". I was baffled that a grown man, a manager, would make me wait in the heat for 45 min and just watch me sit by the sign and then smile saying he didn't want me there!!!! He obviously was done working at 4pm and never pulled the sign back or came to let me know that he was done for the day, an hour early. Again, they could see me waiting at the sign from their window. I went over to the Exxon in front of Whole Foods at 4:45pm and they greeted me and gave me an inspection and were done by 4:55pm. Don's Shell doesn't deserve one star, everyone needs to know that they do not care about their customers! Never use Don's shell! Awful customer service!!!! read more

I called to ask for an appointment for a simple repair and customer service was lacking. I was told to drop off my car the same morning and told them I could not because of work but that I could do it in the afternoon or next day and they seem to be bothered by it and I just was not sure when I could drop off my car at the end of the conversation. If they are bothered by an appointment I cannot imagine how they would react if I had questions about the repair. read more

Ignore the bad reviews on here-they're from like 2008!! I just got the BEST customer service AND pricing from George & staff. Def would recommend them to any/every one. I rarely post reviews, which is sad, bc I too work in customer service & know great work deserves to be recognized. They just fixed (in the middle of a pandemic mind you) my car in 2 HRS after I gave up waiting on shop @ my work for 2 MONTHS! AND I called them this AM! Thank you George/Mr Tire! You saved me $, time, stress, & probably my entire alignment--DEF saved me from another impending flat tire disaster! read more

My husband and I have been bringing our cars to Don's Shell for years for maintenance and repairs. We continue to be happy with the quality of the service there. read more

I have been here more than ten times for breaks, oil, headlights, tires and alignment. You name it they can do it here. Ask for Mike, he will take care of you and give you an honest price. read more

Had a real good experience with this shop. Took my 2010 Toyota in for state and emissions inspection. I wasn't sure it was going to pass, but they gave my car a good look and explained that it was good shape. I have been to other shops in the past and that would been a opportunity to tell me I needed everything fixed including the flex capacitor. $$$$. No hard sell here. Honest assessments. They just earned a long time customer. Looking for a good shop, especially if your vehicle is no longer under warranty. No need to take it back to the back dealer. Don's Shell is the place to go . read more

I've been bringing our family cars to Don's shell for years for regularly scheduled maintenance and repairs as needed. Mike has always been very professional and honest. Quality service at reasonable prices. read more

Stopped in to use the restroom. I have been going here for many years for gas. But I will not anymore. So I went to the bathroom and the lady behind the counter comes knocking on the door asking me if everything is ok that I have been in there for a while. Highly invasive it's none of her business what I'm doing in the restroom. No one likes to be questioned and I dont answer to her. I will not be spending anymore money at this service station. read more

It's about time I wrote this review. I've been going to see Mike (the manager) for over 15 years now and wouldn't go anywhere else. He has serviced our eleven different vehicles over the years and is always straight forward with what needs to be done, what can wait and how to save money. And although he's extremely busy, he always takes time to listen and answer all of the questions my 25 year old son throws at him about car performance, gas mileage, handling, tires and ratings - you name it. Don's shell with Mike at the helm, is the epitome of a local business where honesty, integrity and that "small town" familiarity is why I won't take my cars anywhere else. read more

So one day my brand new Chevy wouldn't go over 20 miles per hour on my way home from work this happen to me at the traffic light I pulled in the guys where really nice ran a test for me told me everything that was wrong should be under warranty and I should take it to Chevy it didn't cost me a penny I guess there is still good people left in the world. read more

Mike is the best auto shop manager I've ever come across, he is friendly and gives honest opinions about whether your car needs a repair or not. I have all my car work done at this shop. They are very timely and the prices are reasonable. read more

Excellent service, confident estimates and great manager, Mike. They have some of the best auto technicians in NOVA.

Amazing customer service! They repaired my vehicle really fast and I was back on the road in no time.

Always friendly & good service. I come here for oil changes & inspections. No major services.

Dropped my car off not really knowing what was wrong. Two hours later all fixed and only a battery!

Don's Shell was very receptive to our issues. I emailed him through yelp and he called me the next day and we discussed options for my car's brakes. He took a look at it, gave me his opinion, gave me up front costs and came in under budget. Very fair and honest mechanic. I will definitely use his services again. read more

We are getting ready to sell one of our vehicles that has been serviced by Don's Shell for over 10 years. We ordered a Carfax report just to see if there was anything in it that we should be aware of, and we noticed that every time we took the vehicle to Don's Shell, all the services we'd gotten were listed from oil changes to new brakes to new headlight bulbs. Meanwhile, when we had taken it to the dealer (when it was still under warranty), the dealer just entered "vehicle serviced." Having all this detail from Don's Shell makes us look better now that we are looking to sell the car. Thanks, Don's Shell (and Mike), for being awesome! read more

Just dropped my truck off (knowing it needs a lot of work) and Mike was very friendly! Keeps me up to date with my repair service and is straight forward with pricing. Thank you! Can't wait to get back on the road :) read more

Again, Don's came through for me! I have had my car serviced at Don's three times and have been very pleased. Highly recommend this service station to anyone! read more

The guys here are always friendly and make sure to give you options. They are efficient and don't keep you waiting for hours. Plus there are multiple food places within walking distance. read more

Don's shell and their service department, especially Mike, are an absolute 1st class operation in every sense of the word. I called and spoke with Mike about a pre purchase look over, they were near the dealership. He was so knowledgeable about the vehicle that he knew the answers of every question before I even asked. I normally don't write reviews but I was jaw dropped by this place. I'm going to bring my cars from Leesburg to Don's because of the professionalism and fairness from Mike and the crew. Thanks Again for giving me peace of mind in making my purchase. read more

Took my car in for a safety inspection and to have driver's side rear brake cylinder replaced. The next day, the driver's side rear tire locked up. Taking it apart revealed the brake shoe (which was worn extremely thin, had come completely off and wedged between the drum thus locking the wheel up. When I went back and reported this I was told it was not a big deal and offered no resolution. I had been a customer there for twenty years and had trusted them with my vehicle. I can longer do that and would advise people against using their services. read more

As far as car repairs and maintenance go, I recommend Don's Shell in Springfield. They are efficient and honest on repairs needed and communicative with customers. Have recommended to family and friends and will continue to do so! read more

We have used Don's Shell for many years, and completely trust them with our cars. They have helped us through all kinds of car issues, from checking out a used car we are about to buy to mysterious lights showing up on the dashboard. One time, when my parents were visiting, they had a flat tire and were worried about leaving on time the next day. I told Mike at Don's Shell, my dad brought the car down around 7:30am, the mechanics were waiting for him, and they had the tire replaced right away. He left right on time. read more

They have excellent customer service. The manager fixed my remote key at a very reasonable price. I have taken my car there to get oil changes and each time has been fine. They don't give me a long list of issues to fix and only the issues that need to be fixed. Seem honest. read more

I was third in line for an emissions inspection. I went next door to eat a bagel while I waited. My car got to the front of the line but I was done eating, so I walked around a bit. They took the car behind me. I was not happy. I asked why and was ignored. Oh well an hour completely wasted. read more