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Dons Hardwood Floors

5.0 (4 reviews)
Closed • 8:00 am - 5:00 pm

Services - Dons Hardwood Floors

Floor installation

Floor restoration

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Hansen Bros Enterprises

Hansen Bros Enterprises

(8 reviews)

Awesome work on 56 yards of concrete that I ordered. I will definitely return and do more business…read morewith this company.

Was coming down from Lake Tahoe and a Hansens enterprise GRAVEL truck pulls into the fast lane to…read moremake a pass on another vehicle, A big rock falls off the back rail of the truck as I saw it specifically come off and hit my windshield! I called Hansons and spoke to some man at customer service who is extremely rude and short he would not let me explain the situation would only have me answer his specific questions! This happened on a Thursday I call in on Friday I was told specifically I would hear back by Monday of course nobody calls!!! When I finally speak with the office manager he stated that I had the wrong location on the freeway as to where the incident occurred but yet he said it happened at three-mile bridge trying not to place fault on his driver because of the location! I took several photographs of the license plate of the truck with the drivers face and hear the exact location as to where it happened! Firstly the driver was excessively speeding in the fast lane in the gravel truck! The office manager admitted that they have a governor does not allow them to go over 75 mph when he was doing 75 mph in the fast lane which is 10 miles an hour over the legal CAR speed limit and 20 miles an hour over the legal speed limit for a truck!!?? Then office manager says he will not disclose what was in the back of the truck if you won't disclose what's in the back of the truck then you're lying!! Finally he decides to tell me that it was mushroom compost seems very odd as that Hansons does not stock any mushroom compost whatsoever so totally being lied to by the office manager. I specifically saw the rock come off the truck when it swung into the fast lane to pass another vehicle going 20 miles an hour over the posted truck speed limit????? I have windshield coverage so I was not looking for a free one!!!!! I simply wanted help with the very nominal $100 deductible they were unwilling to work with me on any level whatsoever??? Absolutely horrible customer service skills! What kind of business lies to people like that and flat out denies they had any responsibility?? These people are flat out dishonest completely liars! This company should be ashamed that they treat people in this manner rude dishonest it's absolutely despicable!

Dons Hardwood Floors - flooring - Updated May 2026

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