Routinely visit this shop for accessories, repairs and to look at new bikes. All of my interactions with the staff in the store have been positive. They are patient and helpful, let you try different bikes to determine whether you want a mountain bike, road bike or hybrid. They do not act like bike snobs, use high-pressure tactics or speak only in jargon. Great place to re-enter cycling as an adult or buy a high end dream bike. Glad this shop is in Redlands, but I have even driven to the Rialto store where the owner Scott shared his enthusiasm and encyclopedic knowledge in the same helpful and fair manner. Thumbs up from me. read more

I can't say enough good things about Don's. Always helpful. Always polite. Always willing to answer questions. I've bought a few bikes from them over the years and wouldn't go anywhere else. They're very honest and will point you in the direction of what would he the most beneficial, not what costs the most. Good ol' fashioned customer service is hard to find these days, and Don's has it down pat. read more

This place is phenomenal. They guys are really nice and are there to help you find the best bike for you. They even had a bike in their Rialto store that I wanted to see so they had a guy drive it out and it was there for me to ride within the hour. Even after that they ordered me a different bike that I decided on without any problems. Excellent customer service and knowledgeable staff! read more

I found this shop on Yelp while looking for a bike repair shop that also had a decent in-store selection, and went in for the first time today with a wheel to be looked at. The wheel took no time at all, so I inquired about a commuter bike for work and grocery shopping. This would be maybe the third bike I had ever purchased or owned in my life so I am very much a Beginner. The service was excellent and the shop had a friendly and laid back vibe. I was able to test ride three bikes with a loaner helmet for as long as I liked on a nice Saturday afternoon. Settled on one that was the most comfortable and easy to ride (took it around a second time even) and went with one slightly different but same price (different color with a step-through). I also opted for the layaway option to be more financially responsible (minimum $50 deposit but they'll hold it for up to 3 months). The bike also comes with lifetime service in the shop for free, much like my free oil changes which I look forward to needing less often. I highly recommend this shop if you're a first-time buyer like I am and not sure what you like/want/need yet and have to physically be on a bike before feeling comfortable purchasing. read more

Dropped in Sunday ... my CAAD 10 needed a tune up and my rear wheel needed truing ( lateral runout ) 30 minutes later done ... Absolutely the greatest customer service.. Thanks to Sergio. read more

Went back and bought a bike! They were having a helmet sale too so we bought a couple. Very happy with this place and the service is great!

I was thinking about purchasing a new road bike, but I decided to take in my trusty old Specialized Tarmac SL2 for some much needed repairs and upgrades. Suffice it to say, my bike rides like new again. Very happy with the service performed at Don's. read more

A great shop Scott the owner is a great guy and stands by his product, and tunes it up for life, the staff at this location gets a bad wrap, they are all very knowledgable but need some refinement in the customer service dept. all in all this shop is Redlands Best. read more

Dons sold me my bike. But their service was beyond that. They helped me decide on a bike (over a period of a week). They never were frustrated with my questions and were very helpful in picking a bike for my wife as well. I've since sent family members and friends and they have done a great job with my tune up and follow up. Highly recommended. read more

This place is honestly one of a kind and have amazing bikes. Every other bike shop I have visited were not quite like Don's. The employees help you with whatever is needed and try their best to make your day as better as it can get. I went there to get a valve cap and not only did they try their best to help me get the one I desired but they were so nice and truly made my day. Not only did I find what i need but I also came out with more than I thought I would. read more

Got to hand it to these guys. No BS and interested in the customers and a love for the sport. Been to a lot of different shops and this one will have my buisness from now on. read more

Everyone here is super nice and helpful. This review is specifically give recognition to Derrick. He has gone above and beyond trying to help me find a bike rack for my truck. We haven't found one that works, yet, but he is continuing the search for something that will work. Derrick, thank you so much. I appreciate all of your assistance so that I may be more mobile accommodating our four bikes for my kiddos. You're the best! read more

Went in to this location based on experience with the location in Rialto. Needed three bikes tuned up and one needed to be rebuilt. Sergio worked on all three bikes, and was awesome. Rebuilt bike was cleaned up nicely, and as close to a new bike as possible. Sergio answered all my questions and met my expectations. Sales staff outside of the service area were average in terms of making sure we were satisfied. Price paid for work done was less than expected. The location had all components needed in stock. Five stars are for the service staff and price. Thank you! read more

Best customer service in Redlands. Travis was really helpful. My husband and I were out on a ride and needed an adjustment. Travis was on it! He helped us and spent a lot of time with us. (Another shop in town tried to sell us a new bike rather than help fix the issue.) We will definitely be loyal customers at Don's. These guys are head and shoulders better than any other shop in Redlands! read more

Staff was too busy on their cellphone to bother with my son and I. Left after 5 mins of standing near the helmets without even a single hello. read more

If your looking for the best bang for your dollar this is the best place to buy your next bike. They go out of there way to make sure you get the bike you want for the type of riding your going to do. Don't buy until you go see them. read more

Derek was a huge help! Patient and knowledgeable of how to help our daughter transition from a balance bike to a regular bike. We will be back! read more

Great service, friendly & knowledgeable staff, and fair prices! Brought my beach cruiser in an hour before closing on a Saturday to buy a longer axle so I could attach my son's kid trailer for our family beach trip the next day. I fully expected to take the axle home and tinker away on it myself given the short notice of needing service. But the guys brought it back, swapped the axle, and gave my cruiser a tune up right on the spot! Best $30 I've spent in a while : ) Top notch bike shop! read more

I came into the shop with my tire because I didn't know my inner tube size and the worker sold me three iner tube that were not the right size . I even asked him to verify it and he said yes .. Very disappointed they would take advantage of someone like that . Or unless they are not educated at all on bikes because I brought them the whole rim with tire and they sold me the wrong thing read more

I called and spoke to Paul. I told him about an experience with a Giant Retailer near me. Paul took his time and located the exact bike my daughter wanted. He was honest, nice, and upfront about everything, if you're looking for a Giant / Liv Retailer that knows the product; then call Paul at Don's Bicycles! read more

I'm in Redlands visiting friends. Don's was recommended by a local cyclist. Got new "guts" for my Camelbak. Great service!

The folks at Dons are amazing. They treat you with so much respect. If you know cyclist, you know there is a cycle-snob mentality. Not at Dons. Their custom service is so far beyond any other retailer I've ever been into. Hands down. The bike selection is great and they will work hard to fit your needs and budget. If you buy a bike from them you get free tune ups for life. I've sent my family and friends down there and each time they come out saying "that place is amazing" I've been so impressed I've bought 3 bikes out of there. They work to a way higher standard. read more

WOW! I am thoroughly impressed with their service! I bought a beach cruiser from them a few weeks ago and today I was on my way home from school when the chain came off. not just the back cog, but the front came off too. I gave it the old college try and attempted to put it back on myself, but the chain guard was in the way. I was stuck at my apartment with no way to fix it and no way to get to the shop. It was a long shot but i called to see if they could send someone out and BAM! In less than 20 minutes a mechanic was at my place with a tool bag and not only did he put the chain back on, he tightened the back wheel up so that the chain was tighter and it won't happen again. I would recommend this shop to anyone who lives in town and needs good service on their bicycle. read more

Just bought a new giant road bike from Paul awesome bike great deal got to check this place out.The staff is very knowledgeable and was able to work with my budget. On top of everything else Don's gives you lifetime tune ups. read more

Best service I've ever seen at a bike shop. If you go there see Travis Adrian also Sergio is one of the best mechanics D.sealy read more

Dons has always been super solid in terms of helping to understand what gear is needed and what options you have. The staff is always friendly and looking to help in any way. They just serviced my bike and it rides like a dream. Top notch! read more

I rarely write reviews. I have been going to Don's Bike Shops (both locations) for a few years now. They really take the time to find the right bike for your needs. They don't try to upsell you, but they do provide viable options. They have a great selection on bikes and accessories and they have fast turn around on services. I definitely recommend Don's Bike, especially for new riders. read more

Cancelled my online order without contacting me. Item increased in price after the cancellation. They do not honor their online pricing. Very disappointed with how they handle business. read more

What a great experience! It had been a long time since our mountain bikes had seen the inside of a repair shop so I brought them in to Don's. In no time at all our bikes were inspected, recommendations made and estimates provided, while taking the time to explain everything to me. The bikes were ready the day and time promised and the estimates were accurate. They even gave me a yelp discount on parts. Our bikes are like new again! Professional, prompt, reliable and knowledgeable service - I'll definitely be back. read more

Very happy with the service at Don's Bicycle Shop in Redlands. Diagnosed my "rattling" noise, measured my chain (stretched) and had a tuneup complete with a cleaning by one of the best mechanics around , my friend Jason. You can sometimes follow his adventures wrenching for the Shimano Race Team, so he is good! I love both bike shops in Redlands but this one is close to Bike Coach (the fitness/spin studio in the old Radio Shack), my grocery, pharmacy, Vasa Yoga (so good), dry cleaners, and ice cream at the old Thrifty's - RiteAid. read more

Really horrible service ,took my bike in for service and they really dropped the ball ,very disappointed .They need mechanics that care.

If you have no idea what you want or what you're talking about, go here. Everyone one was incredibly helpful. I walked in with a ton of questions and Joey went way above and beyond. He walked me through all the bikes and helped me find the perfect one. He explained how to take care of it, how it worked, and what kind of riding was best for that bike. I've never had such a pleasant shopping experience. Everything was priced very fairly, but even if it wasn't, the amount of knowledge you gain would be well worth it. I am for sure a lifetime customer. read more

Decided to give Don's a try after hearing good things from fellow firefighters. Needed some work done on my road bike, including adding aero bars due to the fact that I mostly do triathlons. Travis was awesome. Very patient with me, very knowledgeable, didn't try to sell me a anything I didn't need, asked me questions and listened to my answers. After the bike was finished he then spent another 30-45 minutes putting it on a trainer and making sure everything was adjusted to where I needed it. Best service I've had at any bike shop I've visited, prices were great too. Well worth the hour drive from the high desert. Looking forward to doing more business with them in the future. Thanks again Travis for all the help. read more

I shipped my bike via FedEx and the carbon fiber frame and paint was significantly damaged. My local bike shop in Las Vegas suggested a shop in CA they work with to repair carbon frames and paint, they wanted $1,200. I got 4 more quotes online and the best quote was from Don's Bicycles in Redlands CA. I dealt with Paul via email, he was very helpful and professional. Based on the positive re Iowa on Yelp I shipped my bike to him. There was more damage than Paul could see from the many pictures I sent but he held the same bid he gave me via email. I got the bike back and was extremely impressed with the quality of the work, the paint job in particular was a perfect match. I told my local shop McGhies Bikes in Las Vegas they should recommend and use Dons Bikes and Paul. I would use them again without hesitation as I found them to be professional, with the utmost integrity of character and quality of work for a competitive price (they were less than 1/2 the cost of my shops quote). Thank you Paul and team at Dons Bicycles in Redlands, CA, you are the best in my humble opinion. John Guedry read more

I have always had a pleasant experience at Don's Bicycles. I have purchased three bikes in Redlands and have been happy with the price and customer service. My most recent bike, a Juiced electric bicycle kept busting spokes on the rear motor hub. The Juiced company was contacted directly (by me) and the solution did not seem reasonable. I contacted one of the owners of Don's and they communicated with the company on my behalf, got a full set of replacement spokes, and rebuilt the back rim- making things right. The new spokes have held so far. The customer service, quality, and understanding that cycling is a passion is what makes Don's great and it is one of the last businesses that will do the right thing for the customer. Thank you Don's. read more

These guys are always extremely helpful, going above and beyond to help me out! Super friendly and knowledgeable service! I will always come back to Don's Bike Shop! read more

Just bought new Intense Spider. Bike is great, Don's (and Paul) were incredible. Didn't drive to Redlands from O.C. because they were mediocre. :) Seriously...Service, Selection and the desire to do what it takes to satisfy their customers is what sets them apart, keeps them in business after 60 years and made me drive 1 1/2 hours to do business with them. Outstanding! read more

Great bike shop! Customer service is excellent. I went in not really knowing what I wanted and they were exceptionally patient and helpful. I've been in several times the past few months for different things and everyone I've dealt with has been friendly and knowledgeable. read more

My Fiancé and I recently bought mountain bikes from Dons and they have won our business for life. Scott helped us find the perfect bikes! As my Fiancé is 6'8, Scott knew exactly how to pick the right bike to fit him perfectly and he answered all my questions. Scott was super attentive, knowledgable and most of all welcoming. We are both so happy with Don's employees, prices and products! They also have lifetime tune ups, which is awesome! Like I said we are lifers! read more

I've visited this place for my bike services and gears. Last week, brought my wife to shop for a new road bike. We were accommodated right away. And one happy and funny man approached us. Wayne, the boss man! We had a great time with him. He showed my wife how the bike that she picked works. My wife was very happy. We were offered discounts for other gears, free tune ups for the bike. We left and came back for more the same day. Oh did we spend some $$$. Great service, son's owner was hands on, the crews were just awesome that day! Thanks!!! read more