Once again, Redlands Cyclery proved no challenge is too great. Five years ago they inspected my new three-wheel cargo Bunch Bike for the first time without ever seeing one before They have performed annual maintenance and repairs when needed with the utmost professionalism. Yesterday they assembled a new Mod-Bike with sidecar after never seeing one before either. The critical alignment was perfect and it tracked true the first ride. Many time a sidecar will require constant tweaking to get it right. This brings back so many great memories of my early sidecar days. Redlands Cyclery earned another HUGE AttaBoy. read more

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Service was top notch. Got me in same day. Changed tires and tubes and drive chain. Got me done on a few hours. Will be coming back again.

Cyclery USA has been my go to shop all the way back to when the where just Redlands/Riverside Schwinn. They know there sh*t.

Went in to look at 2 specific bikes, Roscoe and marlin 7. I explained to Scott I wanted a bike for mountain biking. He showed me exactly what I was looking for. They have GREAT deals. I ended up leaving with the Roscoe and I LOVE IT. Went up to Hulda Crooks Canyon and it was a dream. Going up is not always fun but the way down on my new bike felt like I was floating. Also I would like to note that thy have a large selection of bikes, accessories and service. The location, from what I was explained has been recently remodeled and it is really nice. Ask for Paul next time you're in! He knows what he's talking about. read more

Love this shop. We purchased two bikes elsewhere and had them assemble and adjust them for us. They also tuned up a bike we already owned. The staff was very helpful and informative. Some of the items are pricey, but I'd rather support a local shop anyway. The helmets were the same price here as any other shop or Amazon that I looked at. I'll keep coming back. read more

for starters. i don't leave yelp reviews everyday. usually when i have a really good or a really bad experience. i think i had my hopes high and was extremely let down but that is why yelp exisists! to leave honest reviews about the business and service in our community. with that said i must make the community aware that i had no choice but to leave a 2 star review. the items available as attachments are literally the same stuff available on amazon for 3 times the price. the customer service made me feel unwanted! and i think we have much better options at lower prices that actually appreciate you spending your hard earned money read more

I broke the chain while borrowing my roommates 20 year old schwinn that was left outside for years (though winters!) so i wasn't surprised when the chain snapped in staters prking lot LomaLinda. Safe...but not cool. As the rule goes, if u break it, you fix it. They made it better than brand new. And way cooler than anything new imo. I want the bike now, so I'll look for an old frame that I can make custom w the service dept. Great people, excellent work. AA+ read more

Cyclery USA - New everything, but styled to match A+ - Bikes Near Me - Redlands, California

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I just started biking again, and i was having some trouble with my bike. It had been a while since the last time I rode my bike, and Thomas helped me get my bike checked out!! It was due for a tune-up and they took it right then and there! I waited a little bit for it, but they did tell me that they wouldn't have a chance to work on it until Friday. Overall, I had a great experience and everyone I spoke with were very nice and welcoming! They helped me adjust my seat and the store had so much variety in stuff!! I would definitely recommend, and I'll be coming back! read more

Redlands CycleryUSA keeps me and my bikes happy! Specialized carbon Era and a specialized turbo levo both come back to me quiet and shiny! Quick, smart mechanics as well as Heather & Al who greet you by name like cheers. I get my bike fit for my road bikes done here too. My townie electric for granny as well as the trek for kiddo mtb discounted for loyalty and club ride membership! Great value and lots of love here. BUY bikes here, wheel sets, pedals, grips, chains, lube, stand, kits, helmets, racks, and cages! All my biking needs met. Not snobs mid range prices seem fair. read more

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To begin I have never done a yelp review before, but I had such a great experience with Cyclery USA Redlands I wanted to share with those in the market for a bicycle. Went to the store looking for a fitness/hybrid bike that will fit in my budget. First person I spoke with Logan provided some options with detailed explanation of the differences of the bikes I was considering. I purchased a bike based on Logan's recommendation. When the bike arrived, I met with Devin who was also extremely helpful. Devin fitted me for an upgraded saddle which is without question the most comfortable saddle I have ever ridden. While I was in the store, I also spoke with Scott who I am assuming is the store manager. Could not have been a better experience! read more

Great service! Needed an emergency repair for a broken bike chain and they handled it right away on a Saturday. Their customer service is awesome! read more

Brought in a brand new $2k+ steel frame Surly (that was a gift for my girlfriend) to get something minor done a while back. When I got home I noticed they somehow gnarled the hell out of the seat tube when they clamped it in the bike stand. It was bad enough to chew through the powder coating and mangle the decal that was there. Im no mechanic but a quick google search confirmed that the proper and obvious place to clamp a bike would be the seatpost and not any part of the frame itself, as even steel tubing is susceptible to damage when clamped. Insane that a bike mechanic would even make this mistake. I don't know what's worse; the fact that they either didn't notice the damage they had caused due to sheer negligence or noticed it and weren't professional enough to own up to it and attempt to make it right. That blatant act of carelessness made me never go back. Could it have been a one off mistake? Totally, but I'd encourage everyone to thoroughly examine their bicycle after getting serviced here or try another shop altogether. EDIT: Not a fake review, this happened late 2022 to a Surly Midnight Special. I'm not one to typically leave reviews but looking at the damage to the bike a little over two years later, it still annoyed me enough to came back to document my experience. Im sure your staff typically knows better and it was a one off mistake but that doesn't change the fact that it happened. I didn't respond to your message because I'm not really interested in taking you up on your offer to make it right as there isn't much that realistically can be done to repair the damage. The options are pretty much just use touch up paint to try and hide it or re powder coat the entire frame which I don't expect you to pay for. The bike still rides obviously and it's just cosmetic damage that I'll have to live with much like this negative review you'll now have to live with as a result. That seems fair enough to me. read more

Absolutely amazing service. Stopped by on my way to a camping trip with two flats on my ebike. They installed new tubes and secured a loose headlight in less than an hour. I really appreciate the friendly service and the reasonable pricing. I'll be back. read more

I got a cheap bike from online and had some issues that made it difficult to ride. As a commuter student having an efficient and low cost method of traveling is important, so i took it in to get all the tune up needed to fix. I brought it in to this store on a thurs afternoon where Thomas helped me figure out the best tune up needed-tightening the splints or spokes? (the tiny bars that or on the wheels), aligning the derailer, fixing the gear shifter, and adjusting all brakes and the wires that comes with it- this all came out to $115. A bit pricey in my opinion but idk what goes into fixing all that. Finally got a msg notifying me that it was ready for pick up Mon afternoon- so a total of 3-4days (note i did not make appointment, i was walk-in). I have ridden it 3 times already and ive had no issues! This baby rides so smooth! They did a great job! I will update later to see if any issues arise, but as of now i am a happy camper and satisfied with the service! Pro-friendly, great tune up/ fixing Con- a little pricey (but if this bike lasts me than totally worth it) and maybe a little longer than expected in time to fix (again idk what goes into the work so maybe that was actually fast?) Overall 5 stars! read more

Cyclery USA - Women's Schwinn Gateway bike - Bikes Near Me - Redlands, California

I can't say enough good things about Cyclery USA. Every visit is a great experience- super helpful, fast service, and honest advice. What really stands out is the personal touch. Thomas always remembers my name and even my bike, which makes me feel like more than just a customer. Whether I need a quick tune-up or help choosing parts, this is the only place I go. Highly recommended! read more

What a great group of folks over there. Helped me unload, made a quick repair, and then helped me load up. Beautiful shop. I wish I had spent more time there. I'll definitely be back. read more

Brought an old garage sale bike in for new tubes and tires and found out I had gotten a gem! These guys were so stoked about my bike it made me love it more. read more

Cyclery USA - Specialized Hard Rock 'vintage' 1993 - Bikes Near Me - Redlands, California

Tim i is the man to ask for... "Great bike shop, great service, we have been buying bikes from them for years. They do take time to help you pick the right bike with cost, use and conditions in mind. Over they years they have fixed small and major items with no problem. I. Good products with good support from the shop and manufacturers." read more

I bought this bike at Don's. I was ready to spend it at Redlands Cyclery, but was put off by the customer service. I spent my money at Don's because they took the time to talk to me and answer my questions, even when I wasn't purchasing anything and I didn't need to feel like I had to be a racer with an unlimited budget to be worth their time. read more

Cyclery USA - Bikes Near Me - Redlands, California

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We've been purchasing our bicycles from Cyclery USA for over a decade now. Their customer service and selection is what keeps us coming in. This time around we were looking for a new bicycle for our youngest. Once we stepped into the showroom we were warmly welcomed by Tim who was no pressure to work with. He walked us through our options and made recommendations for our daughter. When we couldn't find the right sized bicycle, Tim took the time to check online for solutions and even went hunting through their showroom for possibilities bicycles. Since the bicycle she wanted didn't allow her to grow into it, Tim offered to buy the bike back at half the cost the following year, showing yet again why Cyclery USA is our source for bicycles. If you get a chance, check out their showroom and don't hesitate to visit their Service Center, well priced and extremely helpful! read more

Cyclery USA - Electra Bike - Bikes Near Me - Redlands, California

great and patient staff. just getting back into cycling needed some gear. managed to get shoes on sale.

You can say I have an OCD impulse to search high and low for something I have become fixated on getting. I have a Specialized Sirrus and it is exceptional for me. But I wanted to upgrade to a purpose built road bike. These 2020 models are becoming rare to find. Seems this one was on hold since September and the deal feel through. It went up for sale that evening and in the morning I happened to call. They agreed to place a hold on it. Something they didn't have to do. When I got there the bike had a sold sign and had my my name. Trevor then hooked me up with jersey, cleats, pedals, shoes and a water cage. I needed all of this stuff, so it was not a hard up sale as most locations try to do - hey we all have to eat. He was friendly and open to answering my questions in a very chill manner. I had to drive 48miles one way to get what I wanted. It was well worth it. The store has hand sanitizer at the door. All staff is wearing masks correctly. They limit patrons in the store and have a separate entrance for service and repairs. They have ample stock for all your needs. If you are making an investment don't go cheap don't buy get duped by on line prices from outfits abroad. Establish a relationship with a local company that knows the area, the product they sell, and is there to help you. Thank You Cyclery USA! read more

Cyclery USA - 2020 Specialized Allen Sprint - Bikes Near Me - Redlands, California

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Everyone deserves a second chance. Decided to try this shop out again and the customer services was veryy different from my experience from 2 years ago. Big shoutout to Marcel! He was extremely helpful and knowledgeable. You can tell he has a love for bikes. He answered all my questions and gave lots of helpful insight on different products I was looking into. The reason for the one star off is only bc of my last experience. Might end up going to 5 if I have more experiences like this one read more

Decided to come down and check out what they had in stock since every other bike shop I've gotten in contact with had almost nothing. When you first arrive you do need to wait by the front door for them to let you in since they are practicing the social distancing rules in affect right now. Once we were let in by Al we told him what we were looking for and he immediately walked in the right direction to the bikes we wanted. After talking for about 10-15 minutes about the bikes we both decided to make a purchase and get two new Trek Marlin 5s. Once we paid we did not have to wait very long for the bikes to be done so we could take them home. Overall amazing customer service and all around such friendly staff. I cannot wait to do business with them later on down the line! read more

I took my bike in to have the chain repaired. I got it back the next day! I just ride around my neighborhood for fun and exercise so I wasn't sure if they even had time for my non-racing, non-mountain bike! But they did so without hesitating. Having my bike repaired so quickly and affordably was wonderful especially given that our days are now so convuluted ! I can't say enough about my gratitude. A huge shout out to the people at USA Cyclery! read more

What a great experience. I found a perfect e-bike on their website, on sale..... great value! I purchased it through their online "store" and followed up the next morning to make arrangements to pick it up. They could not have been more helpful to me. We dealt primarily with Al, but there were three or four other store associates that helped us at various points during the transaction. All were exceptionally knowledgeable, helpful and friendly! Thanks guys!! This is the second bike I have purchased from them in the past year - and the service levels and overall customer experience were consistently positive both times. If you are looking for a bike (or bike service), I highly recommend this company!! read more

First time here and the young gentleman who helped me was very knowledgeable, patient and knew exactly what I was looking for! The post by Allison was really helpful and that is why I picked your store from the few choices I had. I will definitely recommend your store to family, friends and co-workers! I'm sorry for not remembering the young gentleman's name that helped me find my bike he was awesome! Thank you! read more

Cyclery USA - I purchased this TREK MARLIN 5 and took it for a ride that same day! - Bikes Near Me - Redlands, California

I enjoying coming to USA Cyclery Redlands. Their services and pricing is reasonable compare to the other bike shops around the area. I've purchased multiple bikes from here and it's always been great. If you plan come to USA Cyclery go see Tim, it was a great experience purchasing my 2022 Trek Checkpoint SL6 read more

Impressive bike shop. Had my dream bike in stock and so arranged to stop by next day as I do not live in Redlands. When I arrived they had it set aside with my name on it, ready to demo which I thought was a nice touch. I had the privilege of working with Tim who was incredibly knowledgeable and one super nice dude. Tim went out of his way to help with none of that "sell whatever " mentality you find in some retail shops. Not only that, he hooked me up with a nice discount on some extras I ended up purchasing, like pedals and new shoes, etc and had me out the door quick and easy. Hands down my new go to bike shop moving forward. read more

Hello my name is Philip Perez. I am retired from Southern California Gas Company. I went into Cycle USA in Redlands and disclosed that I was disabled in that my wife and I were looking for bicycles peddle assist. They recommended the step through bicycle because of my bad hip. I purchased two of them from Heather. My wife is 5.5 so we had to order a bicycle that was 5.5 and below which took almost 3 months to get. I discussed this with the manager Heather. Upon arrival to finally pick up my bikes, the manager Heather ignored me saying anyone can help you and ignored me. I felt like I was at a bar and not a regular or that because she gave a discount...she seemed irritated! I had my own bicycle rack rated for e-bikes but Heather told the associate not to help me knowing I was disabled. While loading the bikes, I cut my finger, after struggling by myself outside for nearly an hour I finally got both the bikes strapped and was able to get them home. I just can't believe how they made me feel the humiliation and the struggles of age make it difficult for me. I have a steel plate and titanium screws in left ankle 5 disc protrusions, in my lower back and a bad hip. I am hopeful that reaching out to you will help me to reach out to Aventon bikes because no answers when I call all day? 1-866-300-3311. I never got my battery keys and was told I could have only one charger in spite of buying two bikes? The bikes are without exception no doubt but ...Business is built upon trust ...this place is not for me! Sent from my iPhone read more

100% customer oriented. Bought an e-bike almost 2 months ago and was having several issues with performance. They were super responsive and willing to make it right. Will be my "go to" bike store from now on. You won't be disappointed. read more

My experience at the Redlands location was a top tier experience! I was actually referred from a coworker to go here for my first bike purchase. I expected to just stop by, ask a few questions and then leave to think about which bike I wanted to purchase. The moment I walked in I warmly greeted and invited to look around. Less than 5 minutes if even that, Marcel approached me and offered help. Marcel went above and beyond for me to the point where I didn't hesitate on the purchase, didn't need to go home and think about anything. Not only was Marcel knowledgeable, but he literally made the whole experience feel as though a friend was helping me out. He made sure my safety options were discussed and mentioned some things I didn't even think about. What I appreciated the most was he was speaking from experience, not from a sales person point of view. When I got home I was having trouble putting the front tire back on as it was taken off so it could fit in my trunk. I called the shop and Marcel walked me through it over the phone successfully. I wish I got the other gentleman's name that was there because he was just as nice & warm and friendly as well. Thank you again Marcel for everything and as far as I'm concerned I will continue to come back and refer my friends and family. Anyone in the market for a bike, their selection is great and the service you receive will be wonderful. read more

I brought my electric trike in to fix a flat tire. The staff told me it was going to be a month due to a backlog in repairs and needing to order parts. I thought that was reasonable. Fast forward a week before date of estimated completion of job. I called to check the status of the repair. I was informed that the repairs were going to be completed by the due date (the following week). It was no problem, and I thanked the employee. On the day of the completed repairs I called to find out when I could pick up my trike. It was then that I found out that my trike just sat in the shop, and parts were still on order. I have no toleration for businesses to lie to me. I would have had no problems for a staff member to call me and tell me the parts were on backorder. You lost my trust in your business. read more

Cameron helped us pick a bike for my wife, and was very personable. He even noticed we were having trouble getting it in the car, and volunteered to deliver it. Quality person. Thank you. read more

I have a older, high-end mountain bike took it to my local bike shop in Yucaipa they replied by saying they do not work on this bike, which is a bunch of bull ! And also stated that you can't just drop the bike off here. So they did a good thing and told me to take it to you as a Cyclery USA what a favor they did for me, took the bike and had it fixed in 10 minutes read more

I took my bike to Cyclery USA for disc brake service on 5/7/20. My front brake is making loud noises when braking , and rear brake needs adjustment at the disc is robbing the caliber. The guy told me the bike will be ready before store close. I got text from the shop around 2pm, earlier than I thought , so I went to pick up my bike and pay for the service of $24. When I load my bike up the car, I noticed the rear brake still robbing, I told the mechanic the rear brake is not adjusted , so he took the bike and work on it at the spot. Than after few days I took my bike for the ride , the front brake is still making loud noises. This wasn't good , so I took my bike to the real professional and a trustworthy person to take a look, he help me check the brake and found out Cyclery USA never touch my brake or check it. The front brake pad needs to replace. Basically Cyclery USA took my money without telling me anything or repairing my brakes(attached is my worn brake pads that showed me in person from the real professional bike mechanic). So basically Cyclery USA just took my money and taking advantage of me. What a ripped off! Therefore DO NOT GO THERE FOR BIKE REPAIR...NOT A HONEST PLACE! (attached is my paid receipt from the work order from on 5/7/20) read more

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About two weeks ago, I pulled up to Redlands Cycling, looking for a good used bike. God directed Bob to me because he knew I'd be treated right. Subsequently Bob, directed toward a beautiful used Trek, One Series, on display outside in front of the store. The rest is history. After listening to Bobs introduction of the Trek, i purchased it that same day. A couple of days later, I hit the Santa Ana River Bike Trail. The Trek turned out to be a superb ,ultimate, driving machine of its class. Not to mention the ease of shifting the gears, this Trek handles and perform with such precision, that I have to stay attentive at all times. Thank you Bob you just created a permanent customer, that when asked by anyone where to buy a good bike, I'll say, Redlands Cycling, on Tennessee, just South of Redlands Blvd, Redlands, California. Dennis Sr read more

I took my 2019 s works venge for their platinum service before my tour de Palm Springs ride. The bike felt great but my front disk break kept rubbing which it wasn't doing before the service. I took it back and they adjusted it, and it was still rubbing. I took it back a 2nd time for an adjustment and it still was making that same noise. I didnt want to be a bother so I road it for a month to see if it would go away, but it was progressively getting worse. I took it back to leave at the shop and the young guy working on it told me there was nothing they could do and that my carbon was flexing causing it to make it rub. He told me too look into getting a new wheel, fork or maybe even a new bike!! I walked out confused because ive only had my bike for 3 years, ive never crashed or dropped my bike. I took it to specialized, they did a few adjustment and stopped the noise I kept hearing for the passed 3 months. Specialized basically told me that whoever worked on my bike was just being lazy lol. I was very disappointed, the guys seemed super nice but, I mean come on, dont give up and tell me to get a new bike after spending around 15k on one. A platinum service costed me around 400 dollars with everything, at least adjust my breaks properly. I wont be coming back here again. read more

Came in for a bike, left happy! Heather B. Went above and beyond to help me. Even though the stock was "limited," they had more to offer than I've been able to find anywhere. I was very satisfied with my purchases and felt like I received an awesome deal! I was able to find everything I wanted and needed. Heather helped me find the accessories and colors I wanted. She was very friendly and more than happy to assist! Awesome customer service and efficient! read more

Thank you Cyclery USA and thank you Jake for providing me with the perfect bike. I test rode and asked Jake to pull down several bikes, sorry brother. But it was worth it! I found the perfect bike after searching for months. Jake was awesome by the way, super knowledgeable and a racer. Definitely equipped me with all the right gear. Thanks again and I finally got to do my first ride today...it was a good day! read more

Cyclery USA - Bikes Near Me - Redlands, California

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