Moment of panic as we forgot a "thru axel" (think skewer) needed for the Tour de Big Bear - no one in town had the specific part but Sergio at Don's bikes had it - and the needed wrench. What a great guy and great shop! read more

I called Don's on a Monday, asked some questions about a professional bike fitting. I called back Wednesday and made an appointment with Mike for Friday at 1:30 p.m. I arrived early & called Mike before unloading my bike but he didn't answer. When I walked inside, a man on the phone told me someone would be right with me, then walked away... Another employee was sitting at a computer. After about four minutes, he finally turned around and asked, "Can I help you?" His facial expressions and overall energy made it seem like he did not want to help me. When I explained that I had an appointment with Mike, he said Mike had left about 15 minutes earlier and asked if I had called him. I tried Mike again while the employee walked into the back, but he never returned I He was gonna call Mike as well... No one apologized, explained what happened or offered to reschedule. I was left standing there, so I walked out. Mistakes happen but this customer service was disappointing and unacceptable. Bike shops can already feel unwelcoming to women and this experience was a perfect example of why. If you are a woman, I highly suggest taking your business elsewhere. It's not worth going in there. A polished public response after the fact won't change how I was treated in person. read more

Great services prices and comunity. Very friendly employees who won't try to scam you like many other shops do

I've been a Dons customer for over 25 years. I have purchased more than 25 high end bikes from them and they have been great in dealing with me. Anytime I have needed a repair or adjustment they are the best at getting it done faster and better than any other bike store I've dealt with. Their repair team is one of the best. I'm not going to say who my favorite is because he's already booked more than any other person there. It's a great idea to give them a tip if you can. read more

I had a flat tire on my E bike, which has the big fat tires on it. They're pricing is amazing. Their work is awesome. They fix the flat tire right away added the slime to the front rear tire and make sure everything was safe and ready for me to go. I will definitely go back for anything that I need! read more

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Great place to go buy a bike and get it serviced. However, if your hobby is buying a bicycle frame and building it from scratch, they wouldn't have the parts you need to complete the build. read more

guy told me i can return stuff if i didn't like it and turns out its no returns, only exchanges. im very disappointed in the dishonesty. i spent a lot of money on parts but the guy helping me could have just suggested get a whole new bike instead. i spent twice as much on parts than what a bike would have cost me. he didn't even seem to want to help me figure out my repairs. im new to this so i didn't know until i got home and started checking prices. come to find out i cannot return anything. read more

How does this place have 4.3 stars?!? You must have to look a certain way to get service. Went in there with my daughter and was left standing there, ignored. Guy behind the counter looked at us and looked away. Another guy came out of the back, said something and went back in back. It wasn't until I got home that my wife reminded me they acted like that last time I bought a bike. That time I had to have something specific and needed it that day so I put up with it. I'll buy my bikes from Cyclery USA. They acknowledge you when you come in... read more

Brought in 2 kids bikes for assembly today. Everyone was friendly and helpful. They quoted me a fair price and the bikes were luckily ready same day which was a nice surprise. In a day and age where so many things feel difficult, this was such a smooth and enjoyable process. I will definitely be back and will recommend Don's to all my friends and family. Thank you guys !! read more

I would like to thank Paul and Matt for all their help in purchasing an E-bike. this shop is A+ very professional. I had questions and they had answers Thanks Paul L. read more

Everyone that works there is so nice and helpful. I have taken in our bike for service and the quality of service is excellent.

From one DON'S to another. The afternoon started in Rialto at what I though was a pretty epic bike shop, We met the owner Scott (Don's son) and he really took his time with us helping to find just the right bike. Being in search of an E bike that day choices and inventory are still limited everywhere, It has been strike out after strike out, that is until we found Don's. Even at the smaller shop (it's not small but smaller) the inventory was great but just the right bike was a miss. Scott sent us to the Redlands store and at first sight of this massive shop I was blown away! As we entered we were instantly greeted as if they were expecting us (we were expected) Scott had called ahead and gave the store a heads up and some info on what we were looking for. I must say this bike shop is very impressive! Inventory is better then any bike shop I have ever been in and They have a ton of beautiful Giant bikes on hand as well. It was the E Bike selection that we came for and I would say they had about 60 e bikes ready to go. Just the right bike was found, upgrades and modifications ordered, and ready in about 15 minutes, then a bike tec took the bike for a safety check run. confident in the purchase away we went with what we started the afternoon looking for... just the right bike. That was a well spent hour in that amazing shop with expert and patient service. Forget everything you have been experiencing with your local bike shop and take the drive or ride to Don's. I couldn't imagine a better bike shop. Yelpers be sure to check in for a special offer from Don's read more

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The owner is a great guy. I wasn't getting helped as they were all busy and he was so awesome. He was helping a guy who came in after me and knew what his problem was. He said they would fix it immediately and turned to me and said someone is helping you, right? I said no and he went full apologetic even tho I was there maybe 5 minutes. This is a legit bike shop. 10/10 would recommend read more

This is a GREAT local bike store. I've been in several times, buying all sorts of pieces and parts, and their staff have been super helpful - HEAR that Amazon (I've bought tons from Amazon too, but I sure like talking to someone that actually has done what I'm trying to do)! Today I was in their shop, eating an ice cream (see my Rite Aid Thrifty review) and killing time. While minding my own business marveling their extensive E-bike selection, when I was approached by a salesman. Not only was he the non-pressure type but he was an enthusiastic cyclist. This guy was great: good approach, good knowledge, subtle yet firm for a test ride (these E-bikes are a real kick to ride) and he was fun to share riding stories. Their store hours are convenient and they have easy parking. While I don't know how many full service bike shops there are, this one may be a bit off the beaten path (BTW, I'd take the Ford St. off ramp and backtrack to miss the downtown traffic). This place is worth your time to check out. read more

I travel more than 20 miles to get to this spot because they take such good care of me and I trust their work.

this place sucks I got a new bike and I bought some pegs for my bike here and 1 day later the pegs screw off by itself because they put it on wrong and the bike rim bent and they said i have to pay to fix it even though it's their fault this place sucks they don't Know how to fix bikes. read more

This is a great local business to support. They really tuned up my bike (which had been sitting in a garage for a year) and made it look brand new. It took about a week, but they only did what was necessary to fix it up and the price was good. The bike works great and I'm excited to ride it. The location is convenient, located next to Rite Aid, and there's a slope to bring your bike up or down. Lots of parking available too. read more

I dealt with Scott at Don's bicycles got a really nice 2024 GT pro performer heritage bike for my father he worked with me on payment plans and when he sent the bike out I got the same week I talked to him about shipping I couldn't say enough good things about this place! We'll definitely buy here again! -Samuel read more

If i could give it no stars! Just went in on 12/11 with my husband, our son outgrew his current bike and want to get him a new bike for Christmas! Im gonna say the guy upfront who looked like the manager or owner, straight looks up at us and says nothing! I mean u saw us , how hard is it to say "whats up guys" or a simple nod! We walked around and every employee said nothing! I told my husband rather loudly , that i would like to leave. He agreed and we went over to CYCLERY USA off Tennessee. Go there instead of this place. The cyclery shop off Tennessee, the staff there was so helpful. Not like this place read more

Absolutely TERRIBLE customer service. Came in today to be ignored by every single person in the bike shop. Needed a new Front fork fender and some cushcore. Come in because we have known Kirk for a long time now. But will NEVER come back again. Hire some people with real integrity. Sad. read more

These guys are amazing. John did an incredible job on my bike. Picked up my hiboy ebike from them.... The motor was vibrating.It was out of balance needed new brakes, and I wanted slimie in the tires. They did everything and more. It feels like a brand new bike. I'll be taking every bike I own for the rest of my life to this place. These guys are great!! read more

Don's bicycles is hands-down one of the coolest bike shops around they came through for me when purchasing a very rare hard to find bike! thank you so much. All the employees are so knowledgeable and helpful and really care about the customers can't say enough good things. read more

Went to these guys for repair of my carbon fiber rear strut. I had locked the bike with a U-lock. Someone tried to steal it. The lock held but in apparent frustration, they yanked super hard and cracked the frame. Was super bummed as this is my primary transport and a big source of entertainment. Found Don't bicycles. Drove in from Palm Springs and they gave an estimate and said they would get it done. After a week they texted that the damage was pretty severe and in 3 places. Yikes. But they kept the price to the original estimate. It took f4our weeks (they had set expectation of 2-6 weeks), and they kept me updated along the way. The frame now is fully repaired and looks new (including paint). They also noted a worn crank shaft and back brakes and repaired these. Bike rides flawlessly now. read more

Don's Bicycles - Carbon Frame cracked in 3 places - Bikes Near Me - Redlands, California

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This shop has been here for a very long time. I know that many of my friends who are into bikes use their services. Until now, I didn't really ride a bike on a regular basis but now that I have kids, I wanted to get them started on some bikes with training wheels since they refused to use the balance bike. The customer service was pretty great. The salesman took his time explaining various options and the location has a lot areas around it where you can try out all the bikes and they encourage you to take then out of the shop to give them a test ride. Our kids are pretty happy with their new bikes needless to say and my wife and I will be returning to get bikes of our own soon. read more

Everyone here is pretty cool, was at the redlands location to get a new e-bike and the gentlemen helpping was super helpful. Didnt try to upsale me too a more expensive bike or anything walked away happy and of course lifetime tune ups :) read more

Best bike shop in the area by a long shot. Great selection and even better people to help make sure you're making the right purchase. Estimated maintenance times are always accurate and they get it done quick for a reasonable enough price. Shoutout to the Don's staff and owners for making me want to ride more! read more

Great customer service!!! Super knowledgeable staff. I got really lucky in the month of June during covid finding a 2k full suspension mountain bike. Thank you Don's!!! read more

Don's Bicycles - Great color combination. - Bikes Near Me - Redlands, California

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Have you ever walked into a Bike shop and been starred at without a greeting. and then not a single person helps you when you have been coming in here for years and spending well over market price for parts. Just to support the local guys knowing damn well you're paying over Internet pricing. Sad because we actually know some of the dudes that work in there. luckily Kirk wasn't working. Sad to see this terrible customer service ruin the bike industry. Buy another Monster Energy snapback. maybe that will help your customers out more than you will. I wish i could leave negative stars on this review. The wealthy redlands folks have kept you all around and it shows. read more

I want to extend my sincerest thanks and appreciation to the whole team at Don's Bicycles for helping me get the bike of my dreams. I've been on the hunt for a gravel bike for the last 2 months, so when I called Don's, I was surprised to find they had the model I wanted (in my size) at a price I couldn't pass up. The sales rep let me know that another buyer was interested, so I'd need to make a decision soon. Well, when I called back it just so happened that the other prospective buyer was in the store at that moment and was looking to buy this bike. I was understanding and asked that if for some reason the sale did not transpire, to please call me back and I would place a deposit. About 10 minutes later I got a call back saying the customer did not agree to the terms of the sale and left the store, so I placed my deposit as promised. About 10 minutes later, I received another call from Don's asking if I'd consider purchasing a similar model with a heavy discount, as the other buyer CAME BACK to the store and agreed to pay what I had already offered. I expressed my appreciation to the staff for calling me and asking prior to making any further arrangements without my consent. To me, this demonstrates tactful business etiquette and professionalism. I declined the purchase of a different bike and the staff were fully understanding. I arrived today to pick up my bike and I was impressed at how helpful the staff were. They did a thorough inspection on the bike and adjusted all the components to make sure it was ride-ready when I arrived home. They even went above and beyond by installing bottle cages and a frame pump at no additional cost to me. I've been a customer of Don's since 2012, and their shops and staff never disappoint. Their bike selection is awesome, they do quality work, and the employees are just genuinely good people who have a passion for helping folks achieve their goals through cycling. If you all at Don's read this, thanks for taking the time to make today's bike buying experience a solid 11/10 on the awesomeness scale. read more

Don's Bicycles - Giant Revolt Advanced 0 - Bikes Near Me - Redlands, California

Don's is a family business that takes great care of customers and offers quality services to the Redlands community. I have bought multiple bikes from this shop and gotten multiple repairs done from the hard usage of my toys. Staff is always attentive and repairs are done efficiently. I'm grateful to have such a great bike shop right around the corner and am happy to support this local business that takes good care of customers. read more

Went in looking for a super73 e-bike for myself. Kirk helped me out and was great at explaining how the bike works and the features of the bike. Was allowed to test drive two different e-bikes and went home with the one I loved!! Kurk was very nice and patient with me and I really appreciate that! Love dons bikes! read more

I have been a long time customer of dons bikes for years starting out with just replacing my vintage bike flat tires- and they always manage to have my odd size tubes --when the local bike shop in Hemet wouldn't' finally this year of 2024 decided to try a new second bike to have a backup if my old bike was out of commish!!! and even tho couldn't quite find the right fit at dons the staff was so accommodating and patient with me ---I am sold on that shop even with having to drive 25/30 miles one way ; all the way from San Jacinto also very good sports about me having to get a bike online that fit my small 5 feet frame ... any upgrades or future bike purchases it would definitely be dons over &over again ..thanks again you guys !! read more

Went here to just look at e-bikes for my wife and left a few hours later with a nice new Emojo BobCat Pro for her to ride. Their customer service was totally professional, friendly & patient. This place has lots of ebike selections to chose from. I purchased an different brand of e-bike a few months ago from a different dealer(they were great there also) and sure wished I went here as it is much closer to home and looks to have a good service department. They said they will be glad to service my ebike here as well. Looking forward to bringing both ebikes here in the future. read more

Stopped in here a couple weeks ago to look at E bikes with my girlfriend. We have been talking about picking up some for a while. Did some research and ended up buying a couple E Dash bikes. Great customer service even though we were there right at closing time they stayed after with no complaints. Their customer service is second to none. Would recommend them in the future. read more

Don's Bicycles - Getting ready to ride! - Bikes Near Me - Redlands, California

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I've bought 3 bikes here - two mountain bikes and a road bike. They're willing to talk to you and answer any questions. read more

Don's Bicycles - Bikes Near Me - Redlands, California

Don's is a local gem for Redlands! Paul does a great job managing this place. He is always helpful and he will find what you need for the best price! They have great bike selection/options. They also have Sergio who is like a "bike doctor" and he is awesome at fixing bikes here but the rest of staff with Chris, Alex, etc... do a superb job as well! Your bike is in good hands if you bring it here for service!! read more

I bought a bike from Don's shop yesterday 1/14/2021 and these guys were super friendly, informative and not pushy at all. Kirk helped me find a bike that would fit my needs. Thanks man! I also ended up taking my wife's bike to be serviced and they fixed it and got it running quick. Thank you all!!! Overall impressed with the bike, experience, customer service. You have made a new customer. Thank you all! read more

Terrible Business. I just recently bought a BMX needed to get an inner tube replaced. I left the shop thinking everything is okay but it was not. They tightened my chain way too much causing my crank to bend. You guys just love money over everything right? read more

What an epic team. Thanks for all the time and help. Can't wait to explore with my new bike.

as a very new bicyclist I've been going here a bunch with questions about a bike trip I'm planning in Iceland. not sure the name of the guy at the front desk but he has always been very friendly and helpful, looking up products I might need. real mvp there. the bike shop folks in the back are surprisingly unsocial, I am used to happy ski/surf shop vibes but didn't get much friendliness or enthusiasm from them at all. Nonetheless I was having so much trouble getting the pedals off my bike and they took them off without charging since it was so easy for them read more