This review is solely based on our experience, or lack there of.
My brother celebrated his 40th birthday last week. We decided to try Don Pepe for dinner. My sister in law, called earlier in the week to make a reservation. She was told that "you don't need a reservation". The man she spoke to did not elaborate on any details. He simple said that a reservation was not needed. So, Saturday night, we took the 25 minute ride out to Pine Brook, excited, and super hungry! We walked in and were greeted by the hostess. She asked for our name, and time of our reservation. My sister in law explained that she called and said no reservation was needed. The hostess, scoffed, made a "oh boy" kind of face, and said we would have to wait a little bit. She then informed us that reservations were recommended for parties of 6 or more, and that weekends were a first come first serve. Totally understandable, we were a party of 5, and it was 730 on a Saturday night. As she was explaining that to us, a gentleman approached, the hostess stand, she explained the situation, in Spanish, in which the gentleman made the same "oh boy" face, and they continued to have a conversation, in front of my family and I, in Spanish. A few things are wrong with that. Yes, I understand that we are in a Spanish restaurant, BUT, I find it very rude and unprofessional that they sat there and had a discussion, clearly about us, in front of us! Strike one! As we were standing there, waiting for the two hostess, to finish their bashing session, in spanish, another group walked in. An older gentleman. He approached the stand, and the hostess asked for his name and reservation time, as well. He said that they were 5 and they had no reservation. The hostess made the same face she made at us, and informed him that he would have to wait. The man, asked to speak to, I believe he said Jon. Not sure who Jon is, but within 5 minutes (if that) this man and his PARTY OF 5 WITHOUT A RESERVATION was seated. So let me get this straight, his party walked in after us, same amount of people in his party, and no reservation, YET he is seated before us. So, we went up to the hostess, yet again, nicely asked her how much longer, she said she wasn't sure. So we asked her how come that other group, who walked in after us, had the same amount in their party, AND did not have a reservation, was seated before us. She said, "Oh they had six people", they did not, they only had 5, we heard them say that when they walked in. She then lies and says "no they are waiting for their 6th person", no, lie number two. You asked us if our whole party was here, or else we couldn't be seated, so, you wouldn't have sat them if their whole party wasn't there. ALSO WE HEARD HIM SAY PARTY OF 5 AND NO RESERVATION. So, hostess lied to us, twice! Strike 2!!! All of a sudden, a man came up to the stand, must have been the manager, possibly Jon, who knows, comes up and asks the hostess what was going on, she explained, in Spanish again. All of a sudden there were tables ready, he said "Yeah yeah we can sit you now". Please don't do me any favors, you told us reservations weren't needed, you lied to our face, you sat a family who walked in after us, simply because the "knew the right person" and then after we made a scene a table magically appears?
Do yourselves a favor, take a class on management and professionalism. read more