Terrific service! Paul made new keys for me and fixed my door lock. He was professional, kind and efficient. Would 100% use them again! They are also very affordable. read more

Don Hill's is the best locksmith in the area. I go to them for all my key making needs.

Great service, fair pricing. Would definitely use them again. They helped open a couple of safes.

They gave me 2 motorcycle keys (1 extra) for cheaper than they quoted me for 1 key. Super friendly staff. Very affordable and very fast.

Back in February I had locked myself out of an interior room. Some pets were in the room, so it was important to let them out. It may have been 5pm when I called the Don Hill's office. It was not a standard lock anyone could get into at all. Anyway, it was late in the day, but they were able to reach I believe it was Matt. He was so nice, got the door open, and disabled another lock I no longer had a key for. He also noticed a problem with the front door lock and fixed it for us. I'm sure he must have had a long day, but he couldn't have been kinder or more helpful. read more

Great customer service. Don't get keys from the big box chain stores. You want a professional locksmith making your keys. Cost is the same or less expensive and your keys will work great every single time read more

Outstanding experience just now with Paul from Don Hill's Lock & Safe! Needed my storage unit re-keyed on a tight timeline and not only were they able to schedule me quickly, but Paul showed up early. Made quick work of the job (even though our parking situation made him move his truck!) and it was well done and affordable. Highly recommend this local business! read more

Staff was very knowledgeable and helpful, reasonably priced, flexible scheduling. I would use them again.

My son had a car key that was bent and wouldn't work correctly in his 32 year old car. We called around to several different locksmiths in the area but nobody could help us. We spoke with Brian at Don Hill's and he cut us a new key and saved us lots of money. Very professional and courteous. I strongly recommend anyone that needs lock services to visit Don Hill's Lock and Safe! read more

Very skilled, friendly, and affordable. They came out and re keyed all the locks in my house. It seemed like all 6 locks had a different key before they came out and afterward everything was on the same key and worked smoothly. I will definitely work with them for all my future lock issues. read more

After searching every other possible option in the area and outside, I finally landed at On the Double for a bit of an obscure key. Part of the problem with many key places is that they don't know anything more than to put a key in an automated cutter that some manual or machine tells them to. That's fine if you have common key! If you want a key made for something like a 1978 Datsun, then, unless you go to On the Double you're probably gonna be told that you can't be helped. Give up. Buy a new car. Walk. Invest in an alternative transport! I walked into the shop expecting to be disappointed again. I left with 4 brand new keys for the car - a few were even the branded Datsun name keys, a brand which hasn't been in active use in the United States in decades! If you have a lock, key or safe problem, they have you covered and aren't going to try to break your wallet in the process. Go. Get your keys. read more

Awesome Got 2 keys with chip programming to use in my car ignition for less than 100. This is the place to go to get keys cut. Great price, not the highway robbery price from the others. Other places want 200 to cut and program 1 darn key. read more

Great while you wait service. This would be a 5 star rating, except the two staff members on hand were not behind barriers, or wearing masks. Luckily, the only other 2 customers at the time I was there did wear masks, and although there were not notices posted, there was enough space to maintain social distance. But, back to the technical part of the service provided: I had three lock cylinders to be rekeyed, matching the combinations, and this was done immediately, while I waited, and took less than 10 minutes. The fee charged was reasonable and I'm very pleased with the work done. I recommend Don Hill's Lock and Safe to you for your needs. read more

I brought Don's a difficult key-cutting challenge and they didn't bat an eye, and didn't charge much either. I bought a used motorcycle that came with only one key, which was bent and didn't go into the ignition easily. Don's used that poor original and made me a pair of copies that work perfectly. I thought I was going to gave to pay $$$ for a new ignition and Don's had me out the door for about $10. I'll be back. read more

Outstanding service & excellent cost. I got 6 door handles with matching keys. They went above & beyond to provide fast, quality service. Matt, the lock tech was outstanding. read more

I love the whole team at Don Hill's Lock & Safe! I was on a budget for my business and I got a used $5,000 safe for $1,000 including delivery and installation. I also got one for my home and helped a friend get a safe for her business. They deliver when they say they will and they are courteous, professional, and kind. I would give them many more stars if I could and I recommend them to everyone! read more

Clint did an excellent job installing a digital lock and rekeying existing locks. Didn't charge me an arm and a leg either. Highly recommend!! read more

They did an amazing job putting in my new locks. I am very happy with the locks and with the amazing service. I would highly recommend Don Hill for anyone who needs new locks. They came out gave me an estimate, showed up when they said they would, did the work efficiently and cheerfully, explained how my fancy new smart lock worked, and left everything cleaner than they found it. Five stars easily read more

Don Hill's Lock & Safe is wonderful! I was in a bad way when I lost the key to a cheap Walmart safe. They made a new key for me in minutes for $20!! Just to compare, this same thing happened to me once in Portland, OR with another cheap Walmart safe. There, they charged $100 and destroyed the safe to open it. I'm so happy to know where to go with all my future lock issues. (PS, at the end, they lifted the safe out to the car for me because I was trying to push my grandson in a stroller and lift the safe at the same time. Extra credit for going above and beyond!!) read more

Don Hills was super helpful when we moved into our new house earlier this month. We found that 2 of the uber-complicated door locks didn't work correctly and called Don Hills to come and take a look. The locksmith came out super quickly and spent an hour trying to identify the problem. When he decided we needed a whole new lock, he sat with me and found a website for me to order them from to save a bit of money. When the locks arrived, I called and the same locksmith was out the next day. Awesome experience - fast, incredibly reasonable, and friendly! read more

Friendly and fast service - I was out with a new set of keys in just a couple of minutes. They even offered to stamp initials on the keys for me, so I wouldn't mix up the house and garage keys. read more

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We had Matt out to fix a stuck lock and while he was here he fixed another lock that wasn't properly installed originally for no extra charge. He then took out a malfunctioning lock on my China cabinet and replaced it for $15. He made a return call to install it and all this came to $107. He was delightful to work with and knew his stuff. Will definitely call the company agai read more

Matt and Jean are the best! I go here for any lock/key needs! Very dependable and personable. Appreciate this establishment and loved the Christmas Decorations this year! read more

We purchased a new home and needed to get our locks re-keyed. We saw that they had good reviews here on Yelp and gave them a call. They were readily available with convenient appointments. They called prior to arrival and had plenty of hardware on the truck (should you need it) and didn't sell us what we didn't need (totally could have charged us for new hardware when a re-key was all we really needed). Very professional interaction with the technicians (who brought drop cloths for their shoes), convenient payment (took cash, card, or check), and instantly emailed us a receipt. They were in and out in a flash! Highly recommended!!! read more

For some reason the keys that he uses can't be copied by basic locksmiths: I'm talking about automated kiosk key cutters and Home Depot. When I wanted copies I had to go back to the shop, which wasn't a huge deal but could be an issue for you! Key copies aren't too pricey but it is a hassle. read more

I swear I was in and out of here in under a minute. We have a historic home with some original doors -- the key to those apparently can't be copied with the equipment used at the big box stores. After attempting to first get the key duped at Home Depot, I took to Yelp and found Don Hill's located nearby. They are only open weekdays, 8-5, so I swung by during my lunch break. The lady at the counter took a look and told me copies would be $3 apiece. I asked for two and took a seat; she had them ready in record time. In sum: limited hours, but fast, friendly, and capable folks. read more

Great customer service! Had problems with door locks and the woman at Don Hill's suggested I bring them in. She was able to re-key the locks which saved me a ton of money by avoiding a service call. Watch out for so-called local locksmiths and stick to Don Hill's which has been serving Durham for a long time. read more

Prompt, effective service from a longtime local business.

I usually go to Woods off of Avondale and didn't want to drive over that way. I got on Yelp and found Don Hill's. I pass this place alot and finally stop by and got some keys made. The lady was very friendly and it took less than 2 minutes to get keys made. I'll definitely recommend this place to anyone. Great service, friendly smile and quick service. read more

I have used them numerous times over the years. Both after hours and for lock work in house. You will not find a better, more professional, competent business. Many items that cannot be found elsewhere are in stock. Honestly, don't waste your time or money elsewhere. Warren read more

I highly recommend Don Hills Lock & Safe! They installed keypad locks for my business and provided expert consultation, explanations of options, an accurate estimate, excellent customer service and communication! I was so pleased I had them install locks on my new house! Excellent company! read more

I went there today to have a key made for work. On the way there, the key slid behind my car cup holder with no way to get to it! I was so upset but Brian kindly offered to come outside to my car and help me. He didn't stop until we had taken the entire bottom dashboard cover off so I could retrieve my key! He made my day! I cannot say enough great things about this local shop!! read more

Wonderful service. Incredibly fast. Prices are lower than Walmart

Highly recommend this place. Same day service at a very reasonable price. Paul did an excellent job - polite, pleasant and professional. We will definitely use them again. read more

Went above and beyond. Called to get an estimate on new external locks with a keypad, and they sent Paul right over. He was able to match our finish, and helped us repair two antique doors. We love the new keyless entry! Matt came back to finish the job-- also extremely polite, and was happy to help teach me how to unlock our upstairs knobs, even gave me his screwdriver from his truck. My experience could not have been better. We will use them again and highly recommend them. read more

We first used Don Hill's services in September 2012 and again in November 2012. Each time, there was a $60 additional fee on top of the cost of the product and each service. In August 2013, we called them again to change some pins in a new doorknob. After the visit, I find that the service fee has increased to $70 (not an evening or weekend urgent call). When I called the line, they politely told me that the cost of insurance for their vehicles had increased and that fuel was expensive. I won't be calling them again and suggest to others to be prepared to cough up a lot of money just to have them on the premises. Depends on how desperate you are, for general stuff, non-emergent, I won't be calling them again. Especially since they did not even have respect for customer loyalty trying to support a small business. read more

I called to make an appointment to have part of a broken key removed from a lock. They called back minutes after I got off the phone to tell me Chris was on his way. Chris was polite, professional, and efficient. My lock works great now! Thank you Don Hill's Lock & Safe! read more

Due to heat/ weather change my door lock was out of alignment. Called in AM and technician was out same day to adjust strike plate for the cost of a service call. Super fast - great service. Will definitely call again if I have any locksmith needs in future. read more

Quick response, reasonable fees, and professional courteous service. Matt was knowledgeable and innovative. They'll be first on my list to call for any future needs. read more