I was locked out side when the smart key batteries failed. John responded to my call immediately and made it across town in about 15 minutes. This was appreciated because it was 29° out and I had just arrived home from vacation. John assessed the options, and got me inside very quickly through a back door without a smart key. Although he did have to drill out the cylinder in the deadbolt, he was able to replace it & rekey it on the spot. I'm comparison, when I called the only locksmith open at 7:00 am when I arrived home, he showed up with a crow bar and his solution was to break the door frame then drill out the smart key and replace it with deadbolt. John was worth waiting for! Not only did he respond quickly, resolve the issue quickly, he did the entire job at a very reasonable price without damaging any doors or their frames. read more

John arrived on time, was friendly and completed the job quickly. I highly recommend him.

Professional knowledgeable service. Knew what I needed and was prepared, on time, and efficient. Highly recommended.

Wife's car was broken into and her purse was taken along with its contents. We called Access Lock & Key and John came the next day to change our locks and cut new keys. He was prompt, courteous, and he did a great job. First time I ever called a locksmith, and hopefully the last, but I will call John if I ever have to again. read more

My access to security and 'peace of mind' began with finding 'Access Lock & Key!' I needed to have 3 doors in my home rekeyed and decided to do an internet search and call for several quotes. My first two calls connected me with dispatchers who said their field person would call me back. The first field person who called me back couldn't even tell me the name of the company he worked for, only that he received a dispatched message via Google. Because I live in Cary, I decided to try a local company...'Access Lock & Key.' John was personal and professional and promptly gave me his base visitation price and cost per lock/tumbler. Moreover, he explained he was the company owner and would be performing the job himself. We set an appointment time and John was not only on time, but he was also able to show up a few minutes early. John looked at all locks, explained the process that he needed to do, and promptly and professionally accomplished the job! He was also extremely personable, and I am extremely pleased with his service and privileged to write this review in support of an exceptional locksmith whom I will enthusiastically recommend to others! read more

I cannot say enough good things about this company! I managed to lock myself out of the house on a rainy Saturday morning. The owner of the company arrived and had me back in my house in less than 20 minutes after calling. Super friendly and professional, and a great price. Definitely recommend! read more

John came out to my house within 24 hours to rekey my front and back door locks. He was prompt, professional, and his rate was very reasonable! He'll be the locksmith I call from now on. I highly recommend Access Lock & Key! read more

We live in an older house that has had many tenants over the years. One of the bedroom doors had a strange lock with a key that disappeared over the transitions from tenant to tenant. Recently, we had a guest stay with us and on the Sunday morning he needed to leave, the lock engaged with some of his stuff inside the room. We called John in a search to find a locksmith who would be available to come out early on a Sunday. He arrived at our house within 30 minutes and clearly explained what the next steps were, as well as the cost associated with each step. He was kind to everyone and respectful of our living space. He got us back into the room and also made us extra keys to avoid this issue going forward, all for less than the price than he originally quoted us. We'll be using John for all of our locksmith needs going forward and can't recommend him highly enough! read more

I don't often write reviews, but John really was that great. I called him at 12:38 - he diagnosed the problem over the phone and gave me the estimate (85 trip visit, 15 for parts). He was at my house an hour later and fixed the problem quickly and charged what he said he was going to charge (plus tax). John was respectful of COVID by saying he was vaccinated but would have no problems wearing a mask if we desired (and we did) and then explained when he was done what probably caused the problem with my lock. I would very much recommend him. read more

Access Lock & Key responded rapidly and professionally. For a reasonable price, Access installed a new front entry latch and electronic keypad that we had purchased on our own. Really great service. Cleaned the work site and gave us an excellent tutorial on how to operate the new system. read more

Great same day service! Technician arrived in a mask. He went above and beyond and the price was reasonable.

Just used him....fast, reasonable, and did an excellent job. We had a KEVO bluetooth lock and 6 locks rekeyed on a home we purchased today. He had my lock up and running and locks redone very quickly. I was impressed with the profession service and reasonable prices. I just wish his credit card payment system offered an option for tipping. I would have easily given him an extra 20. read more

I have used Access Lock & Key twice and both times I was pleased and very satisfied with the amount of time and service provided. Perfect ! Thank you again! read more

John came over to re-key my home after I recently purchased the property. He then came back a second time when (long story short) I gave a spare key to someone who was doing work on my home and then despite multiple requests, never returned my key. John was able to come out both times on a Saturday and I appreciate his quick and efficient work. I highly recommend him and will only be contacting him if I have need for a locksmith in the future! read more

Showed up on time, with a mask. John, the owner did the work himself. Courteous and friendly. Very detailed. Excellent workmanship and reasonably priced. I highly recommend Access Lock & Key. read more

I called Access Lock & Key to replace an electronic lock. He was able to come on the same day. First, he attempted to save me some money by checking the old lock. It couldn't be fixed so he very quickly installed the new one I had purchased. It was excellent service. read more

John with Access Lock and Key completely saved the day. I was looking for help with a busted front door double-cylinder lock that I assumed was damaged beyond repair. The first locksmith I called came out and attempted to charge me over $100 to get the job done. This quote was laughable especially considering the ~$50.00 he attempted to charge me as his contractor's fee. I refused his service and set about doing the job myself. To be brief, I failed. I then went with my better judgment and called John based on his previous Yelp ratings. John came within an hour of my phone call and completely repaired my faulty inside cylinder. Then while testing his work to make sure the job was done John noticed the outside cylinder was snagging on the key a bit and requiring much more effort than expected to lock. John took it upon himself to take the lock apart again and re-pin the outside cylinder as well! Lastly, as John was double checking his work for a second time he saw that my standard door knob lock below my double cylinder bolt lock was also a little finicky. John tightened up this lock as well as well as the latch on the frame to make sure that it caught smoothly. I was personally thankful for John's diligence and the amount of knowledge I was able to absorb from watching him work. Although, fortunately it will likely be a while before I'm required to put it to work. Thanks John! read more

John was excellent and I would highly recommend his services. I inquired about a quote late in the evening and he was available the next morning to help. He was prompt and completed the job very quickly, with amazing customer service. His quote was reasonable and he billed exactly what he quoted me. Would definitely use his services again and recommend to others. He is located in Cary but was willing to service in Durham as well. read more

John is great to work with! He gives very thorough information when you call to schedule. His prices are reasonable and he is reliable, professional, and pleasant to work with. He showed up when he was scheduled to be at our house and was able to take care of everything we needed. We will definitely hire him again if we ever need a locksmith! read more

Outstanding and rapid service. Mr. Jones was amazing. Super skill and service. Thanks!

I locked my keys in my car this morning, and John came to my rescue. He was super kind, funny, and got the job done quickly. I would recommend this company to anyone. read more

I've had John do a few jobs and each time he's been very quick and informative with anything I should know about. Best locksmith in the area! read more

Just moved in our new home and had John rekeyed all the locks. John was very friendly, extremely easy to work with, had great prices and was super fast. Highly recommend!! read more

John is the best in the business! He is always neat, prompt and honest! John was also very easy to get a hold of, schedule an appointment. He provided fast, neat and reasonably priced work! Highly recommend. Beware of scammers and "dispatchers" that low-ball a price then gouge you (or your lock). read more

Fantastic service! Mr. Jones arrived quickly and was very courteous. He even gave my kid a special golden treasure chest key. :)

They were professional and completed the job in a timely manner. I was really impressed with their ability. I have dealt unfortunately with many locksmiths, and John was the nicest locksmith I have ever met. He even told me a story to make me feel better about losing my key. I highly recommend them. It took them only 20 minutes to get to west Cary from Crossroads. Great service. read more

Awesome Service! My husband locked himself out of his car today and was in a hurry, John was there and had his car unlocked within 20 minutes! Professional, polite, and honest! Highly recommend! Thanks John! read more

John came out after only make one call just before 5:00 p.m. the day before. He was quick and thorough. He explained what needed to be done before he even started. He gave me a breakdown and back up his work. I highly recommend them for any lock repair or installation work. read more

Access Lock & Key was the only Triangle area locksmith that was willing or able to help us out of the dozen locksmiths that we called. He was on site in less than 20 minutes and had the new key made in less than 5. Very reasonably priced too. If I ever need another locksmith in the area I know who to call first now! read more

I was shopping around for someone to open my fireproof SentrySafe. After speaking with several grumpy locksmiths, I phoned Access. John was efficient, friendly and knowledgeable. He arrived within 15 minutes, did a great job and charged me half of what the other guys did. I will definitely recommend him! read more

Awesome service. I locked myself out of my home. Quick service (was at my home in 10 minutes) and a lovely story that made me laugh. Highly recommend! read more

As a REALTOR it is good to have reliable contractors you can call on. I have not in the past had need for a locksmith but when I did several fellow agents recommended John at Access Lock and Key. Fabulous prompt and efficient service, thanks John. read more

John came the same day I called which I didn't expect and charged me less than he quoted me because he was able to fix a broken doorknob lock. He was also here early and finished quickly which means a lot because I have often had people scheduled to do work at my house and they don't show up or show up late. It was also very appreciated that he was looking after my child and recommended I vacuum after he left to make sure to get any stray shavings from installing the deadbolt. Very professional and I would definitely recommend John. read more

We recently moved into a new house and John was able to come out the next day to get our locks changed. He was punctual, friendly, and did a great job on the locks. A couple of our doors were also not latching properly and he was able to fix those, too. His prices are very reasonable and he did an excellent job. I would highly recommend this locksmith to anyone needing these services! read more

I made service call and the appointment was changed twice through the tenant. When John called me, before the service, asked for my payment info I was driving to a gyn and did not have my CC with me. He made me feel that I was not going to pay him. I told john that I would be able to provide the payment info at 7pm and he did not like that. If he started his job at 5:30pm and if I call at 7pm for payment info that seems very reasonable to me. Apparently he only cares about his own schedule and not others. This is not the best way to provide service or grown your business. A long time Cary resident. I would not use Access ever again. I would have given a zero star if I had the choice. read more

My parents lost their car keys this AM and needed to get back home after a long weekend visit. John came within 30 minutes of being called and made them a new key for their vehicle. He was prompt, professional and knocked the job out in less than 25 minutes. I would highly recommend him and his company!!! read more

John is a lifesaver! We just had the locks changed on our new home and low and behold I managed to lose my set of keys within a week! John was able to come out on a Friday morning before Easter with no issues. I will recommend him to everyone. Great service!! read more

John was a wealth of information and provided great service! He answered all of my questions and was very easy to work with. We hired John to rekey 3 locks and install a deadbolt. I would highly recommend Access Lock and Key! read more

I needed to have all of my locks re-keyed and checked out Yelp to find a locksmith. Searched and found Access Lock & Key. It is hard to find someone reliable and trustworthy to do something like this. I read a lot of reviews and did my research before calling, thought maybe he would come the next week. Not so, he was able to come the same day and even arrived early. John was professional and courteous from our first telephone conversation through the installation of the last changed lock. He even threw in a couple extra keys and smoothed out the receiver for my front door lock, now there is no friction. I work in client service and this is very important to me when buying a product or service. John is not only top notch at his craft, but he understands how to treat his clients with a friendly and professional demeanor. If I ever need more work done, he will be the first person I call and I will recommend him to anyone who needs a great locksmith that cares deeply about his craft and his clients. You will get great service at a fair price with John and Access Lock & Key. read more

Called to have utility box lock picked as we lost the key and within 15 minutes, John was here. Took longer to write the receipt for $85 dollars than it did to pick the lock but I was grateful for the quick, friendly service. read more