Great customer service. Helped us with several keys including remote car key. Will recommend to to others

Super friendly, great service, said it would take 30 min and was out in less than 15. Highly recommend.

Called and asked if KEY HARBOR could program Toyota key fobs already purchased from Amazon. They said that they would try. I took them two key fobs ( after researching and opening my remaining key fob and writing down the serial number and two letter designation on the circuit card in the key fob). Some can only be purchased at the Toyota dealership or a locksmith like KEY HARBOR. KEY HARBOR worked with me and got my fobs programmed!!! ( at least a $140.00 savings over the dealer estimate.. ) read more

Outstanding in all respects! I used these folks to replace the fob for my 3 year-old Japanese SUV. They were amazingly responsive, did the work lightning quick, priced things very fairly, and were the absolute nicest people to deal with. What else could a person possibly want from a business? Great job!! Thank you!!! read more

Toyota key fob. Dealership couldn't get me a new key because they didn't have a key code for a "Canadian" Toyota . I wasted 2.5 hours at the dealership for them not to be able to get me a key. Key Harbor cut me a key in 20 mins!! Thank you Liz! read more

They were awesome. Straight forward communication, easy in and out and quick and friendly service! I would definitely use them again! read more

Great service and value! They are friendly, quick, and I will absolutely see them whenever I have any key and or lock needs! Thank you Key Harbor! read more

Lost keys in December while visiting from out of town.. Liz was super helpful, with great follow up. Liz helped us with everything from having the car towed, to getting new keys for the car. We got some Christmas shopping done while we waited. Great experience! read more

I highly recommend this company! I had two Mazda key fobs that had a few buttons not working, and were broken and taped. They fixed the cases, made sure all the buttons were working, changed the batteries and sold me the coolest key fob "jackets" that my wife absolutely loves! Great job, quick, efficient, and great customer service! read more

Lizz came in clutch during our time of need! My husband lost our only set of car keys and she was able to come to our aide quickly and get what we needed to cut new keys. She was kind and in and out of here in a matter of minutes and was a day early which we greatly appreciated. Thanks, Lizz! read more

This place is great! They were very kind and had a new key and fob made and programmed for me in a matter of minutes. I'm not sure if it is, but it seemed to be a family owned business from what I gathered. I will definitely be back as I have one more vehicle that I just thought about that could use an extra key fob. Thanks for being so pleasant!!! read more

Asked them to replace my car key battery. Before they started they tested it and found that the battery was not the issue. Very honest people. You can count on them. read more

They do have a great selection of novelty keys and regular keys. they make keys for your vehicle and home, just about any key that is made they can do. Key Harbor also has remote entry fobs. They sell them and program to your vehicle. Friendly and fast service. I have used them a few times and recommended quite a few people to them. read more

Came here to get a key for my Honda accord after having replaced it once already via Amazon. I was already frustrated and call the Honda dealership. They said they were going to charge me $140 to get a new key. No exceptions. So I decided to Google locksmiths that replace car keys. I came across their shop and called immediately. I explained to them the issue and they gave me a quick resolution and even cut me a deal. I came in immediately and after about 10 minutes, the key was cut, reassembled and ready to go. Sure enough it started the car perfectly and I've been using it ever since. Great thing about this business is that it's a family owned business. So you don't have to jump through hoops or beg for deals like you would at other places. When I asked how long they would guarantee my key, they said 30 days is the standard but since they're a family owned business to bring it back if I had any issues and they would take care of it. Service is great and quick without a bunch of hassle and for a great price. I will be back for any other keys I need read more

After calling 3 times and asking all the questions that I had I went there yesterday to get a key for my Toyota Camry. Miles was super nice and informative and made my experience absolutely wonderful! From checking into walking out of there with 2 keys took about 20-25min. I was a little skeptical about paying so much money just to have keys that won't work but Miles explained that they buy a code from Toyota and make the key by hand. He also came to the car with me to make sure it worked both on the door and the ignition. read more

Have had several keys made at Key Harbor and highly recommend their customer support, their services and prices. I saved money over going to the dealership. read more

This is an excellent business. They went above and beyond to make sure I had an exact and working replacement. I had a very difficult replacement, which I had made much worse by trying to fix it myself. They took care of everything and made sure that I was in great shape. Thank you! read more

Needed an additional key for a new vehicle and Key Harbor was super responsive and helpful, and more affordable than the dealer. The person who answered the phone was able to quickly determine if my key was in stock, was able to get me in less than two hours later, and had me out the door 15 minutes after arriving. Friendly, professional, and competent. My favorite qualities. I recommend Key Harbor without reservation. read more

So I had to get a new door mechanism for my car (which they actually helped me realize, I thought it was just the key being too old), and they were very helpful in ordering the part and flexible with the installation times. When I came in for installation, Myles said it would be around 90 minutes tops but he would do it as fast as he could, and actually finished in just about 30 minutes. Unfortunately, the part sent by the distributor was faulty, and it stopped working after about a week. This even led to me being completely locked out of my car because the battery was dead (an unrelated problem), and he even drove down on a Saturday to get me into my car and jump my battery! He ordered the replacement part for me (an upgraded version even this time), and installed it free of charge in only 20 minutes this time. It wasn't the ideal situation, as would have been great for the part to work the first time and not have to make the extra trips. But it could have been a lot more painful, and Key Harbor (and Myles in particular) bent over backwards to make it as smooth as possible and get my doors working correctly again! read more

These folks deserve to be shutdown asap, I accidentally left my keys in the car, a worker came and got my key out in no less then 5 minuets, and I was charged $135, for a job that took less then 10 minuets, and the customer service is horrible, I was told to not call back read more

Key Harbor - Locksmith Raleigh - Keys & Locksmiths Near Me - Raleigh, North Carolina

My FOB stopped working and I tried unsuccessfully to fix it myself with 3 batteries from local stores. In frustration, I went to the dealership, who wanted to charge me $1,100 to fix the problem. I looked for alternate solutions, and someone recommended Key Harbor. They tested my battery, and it showed a 3.0 reading, where it should be 3.2. They got me a new battery that read 3.2. Then, they tested to see if the fob was draining the battery. It wasn't. He said the fob was clean, and switches we're good. I tested it with my car, and it worked great. I paid them $10, and they have a customer for life. Highly recommend them! read more

Very extremely rude. Wouldn't repair my key that I laid $238 to get made. Granted it was out of warranty I simply asked if they could as least tell me what is wrong with it they refused. Old snobby guy came from back and told me he's busy working on an important project and doesn't have time for me. Trust me they are ok when taking your money but god forbid you need help after. Stay away from this little crap hole *update just because I don't have "yelp friends" doesn't mean it's "made up" I will post my receipt as soon as I get to the house. Fact that you're lying just tells more about what kind of a person you are and what kind of business you run. read more

They won't guarantee their work unless you buy their overpriced keys. Be careful of the sales pitch and do your homework. I listened as he quoted prices to people and tried to degrade and product that wasn't from them. I will never buy any product or service where they won't stand behind it. Too many options out there. read more

Key Harbor (now in Crabtree mall) cut a basic (no chip, HY 17 blank) Hyundai car key for me and then told me it was $17 and the technician said I "had to buy it" or they'd call security (I guess just trying to be intimidating, and is an awful way to treat a customer). They backed down to $12 after a heated argument, but the whole experience left a bad taste. I said they should tell people the price up-front (or have you pay first) and they wouldn't even admit that was the right thing to do. The arrogant sales girl said "we don't usually have a problem". I guess they're not used to customers who care if they're getting ripped off. They said "the dealer charges $85", but who they're competing with is other locksmiths, not car dealers. Ace Hardware didn't have 2009 Hyundai blanks (about $1 wholesale) yet, but they will, and they won't overcharge for them when they do. That said, I'll be fair in that the car and house keys were cut quickly and well, and the house key was only a couple of bucks. Still, I'd go to Hakky if I was in Crabtree mall. They've been there for decades, or Ace Hardware (also been doing keys forever, and with real trained emploees, not automated machines like Home Depot or Lowes). The machines usually work, and they have good return policies, though. I just prefer to have a key cut by hand. read more

We purchased my brother in law's 2005 Honda Accord prior to moving to Raleigh. Not having a car since we were coming from NYC, it seemed like the perfect situation. Aside from the questionable paint job and fact the sun roof burns the right side of my body when driving, the car drives well. Back in the day, prior to our purchase, don't ask when, but at some point one of the keys to the car broke, and my brother in law, being the MacGyver he is, thought 'super glue fixes everything'. The key was placed back in the holder, but none of the electronic buttons worked. Eventually, the key fell out yet again, leaving me with not many options. Long story short, we were told of we wanted a new key, we could go to a Honda dealership and pay $300. Luckily, thanks to a recommendation from a local garage, I went into Key Harbor. They were able to give me new keys and sync them to the car for half the price. Matt and the rest of the staff were incredibly helpful and patient, taking time to explain different options and working with me to get a price that worked for my budget. I also love that they are family owned and operated #shoplocal They are located by the H&M at the mall and have reserved parking spots. All in all it took about 30 minutes. I could not have asked for better service. read more

Prices are insane. Wanted to charge me $120 to cut and program a single Jeep transponder key and single key fob with me bringing in the new uncut key with new fob. Employee said that they would charge me regardless of if the key and fob worked or not once they finished. He said it was because of the "labor" involved. I know exactly whats involved, the entire job would be done in about 5 minutes yet they wanted to charge $120?! I can get it done for 1/3 of that from the Dealership! Just another company that preys on the uninformed. I will NEVER do business with Key Harbor. "Comment from Glenn O. of Key Harbor Business Owner 5/21/2014 No friends - made up by Yelp!" 5-21-14 - Actually no, one of many other people who left similar reviews. It is hysterical that you'd blame Yelp! for your company's issues. Seriously, what does a large company like Yelp! gain from putting a negative review on some dinky mall shop in Crabtree Valley Mall? You my friend are in a serious case of denial. Maybe as the owner you should take heed to these reviews to better help maintain and grow your business rather than blowing it off like someone is out to get you. Also if you want proof I can show you the outgoing call from my cell phone placed at 8:03pm on 4/21/14. PS. I'm not on Yelp to make "friends", I'm here to praise good businesses and warn others of businesses that rip people off like yours. read more

Simply a fraud. They charged me 128 dollars for nothing. Then they asked for 300 some dollars to get new key fob. Just awful, awful!! I wish there was less then one star to rate . Make sure you don't agree to pay unless some work is done. read more

Key Harbor - Locksmith Raleigh - Keys & Locksmiths Near Me - Raleigh, North Carolina

Amazing service! We were in a panic having left our car key on the west coast after traveling and didn't have a spare. We couldn't find anyone that could help us with our push-start car and were going to have to wait four days until we could get our key shipped to us. Key Harbor was able to come out on a holiday, found the specific key fab we needed at a dealership, picked it up for us, and were able to program it in under 5 minutes when they met us at the airport parking garage. Saved two tired, stressed parents and two cranky, over-tired kids. read more

Rude, Rude, Rude...If customer service is KEY then you might stay away from this establishment. I stopped by here 3 weeks ago for a key fob replacement. The sales associate was a young kid who told me they did not have the fob I needed but could order it and it would be there in 2 days. He would call me when it was ready. I work out of town so it wasn't a big deal. Never received a call so here we are three weeks later, I send my boyfriend to pick up the new key fob. He comes home with an empty shell key fob that doesn't work. Mind you they have my old defective key fob. I call up there and an old man answers. Leaves me on hold for 15 mins, comes back and tell me he cannot talk because they are too busy and hangs up. I call back the next day to simply ask why they just gave me an empty shell and kept my old key fob without transferring it over (which is what I paid for). The young man says "oh we forgot". That is not acceptable. I paid $75 for my defective key fob to be transferred to the new shell. Then the owner gets on the phone and start screaming at me and just nonchalantly tells me "oh just bring it back up there" like I live around the corner. These people could care less about quality work. I took the empty shell back today and got it transferred finally. Is too much to expect what you pay for. Do Not, I repeat..Do Not use Key Harbor. read more

Went here to have a key programmed for my Jeep. They were very kind, polite, and did it in about 3 minutes.... highly recommended!!!

The only place I will ever buy keys or remotes for my cars! Superior customer service, parts in stock, I was in & out in 20 minutes...and half the cost of the dealership! This is a great family owned business that you can trust. So hard to find these days. Highly recommend them for keys, fobs, remotes, smart keys - anything that starts your car, they can repair it or replace and program it while you wait - thank you Key Harbor! read more

I came in with a problem, spent $305 for an actuator and left with the same problem. Just spent another $160 to have the car diagnosed at the dealership and was told I needed a "drivers door lock assembly" which includes an actuator. Cost to fix-$842. When Key Harbor figured out they couldn't help me, they said it was an electrical issue. I wouldn't trust them for anything other than making keys (which I spent $107 for one). read more

Had a hard time having a locksmith to program my key and cut it. I live in a different city an hour away. Called them scheduled me immediately. Took my vehicle in as scheduled. Location is convenient to Crabtree Mall. Did some shopping returned and everything was ready. Friendly staff. Will definitely recommend them. read more

This family business comes through for us again. Myles talked me through the options for replacing the key broken in the ignition of my Ford Focus. Everyone at the store got involved. The key piece was carefully removed, a new pair of electronic chip keys were cut, and the RF fob was cleaned and got a new battery restoring it to full function. Way less than a trip to the dealer. Great service, high-tech equipment, caring attention. read more

I had to get a new key and fob for my Lexus. Far less expensive than going to a Lexus dealership believe me. Now if you have ever been to a Lexus dealership you know they're very nice but you pay for every bit of that niceness in the end. I thought that I would have time to walk around the mall and grab a bite to eat. Key Harbor to my surprise had me in and out the door before I could finish sending a text to my wife. I found them in be incredibly friendly and very helpful. It feels great to have a working key again. Thanks thanks a lot. I will definitely use them again for my future needs, thanks again for a great job. They even gave me a free appetizer coupon for McCormick & Schmick's which is a great restaurant in the mall, talk about service. read more

Nearly forgot about this tragic establishment. Charged me nearly $450 for a push start 2015 Kia fob. My key was lost for 3 days, they had to come to me to replace it because it could not be driven. Before they had even left to head to me; before they had even cut the key, I got a call that my key had been found. I called them to let them know I no longer needed the key. They refused to refund me even a cent of what I had paid. Which included the charge for a driver to meet me. The key was never even made read more

Update: I called today becouse I found out that the key I had cut Appears to be a clone according to my Ford AWS equipment. When I paid for my key I specifically said I needed to not be a clone as I'm installing a remote start not only was the customer service Incredibly rude to me just now that told me that my eBay cheap piece of junk couldn't tell me that well I'm using a $6000 AWS from Ford that the factory uses this is not how you deal with customers. do not go here. I am by no in the car audio world any more, I closed my store 5 years ago. But I am still an MECP master installer, the highest 12 volt cert you can have. Orignal review: wile getting a key made for my car, i was talking with another costumer. she was having issues with her key fob. i told here to look in to an aftermarket option. after she wast told that could not fix her fob she asked about a the after market equipment. they told her that they cut wires and you should never do after market. well im an mecp master installer, any shop that cuts wires should not be in business. needless to say they are giving customer false information to make a sale. all this happens after they tried to give my friend keys to another costumers bmw multiple times i just had to make a review about a company that takes advantage of an older woman.. its not ok read more

Great customer service and much better costs than the dealer. The lobby is clean and bright, and the turnaround time is great. Customer service really stands out for this company. I'd highly recommend. My only suggestion is for lobby wifi. Customers could work or browse while waiting for service. read more

Went in last week to have a couple keys cut, as the plastic on my old remote key had split and was (sadly) being held together with electrical tape. We brought our own keys in to be cut that we had ordered off Amazon, but ended up getting one of the lifetime guarantee keys cut also, since I tend to drop my keys a lot. The guy cut us a deal on cutting our own keys, since we were getting the lifetime key, which is always nice. Obviously, this place is a way better value than the dealership. It is a family run business, and that really shows in their customer service. We were given all of our options, and even though they did make a sale, I didn't feel pressured at all. They quoted us a time for the keys to be ready (30 minutes), and when we came back everything was ready for us. If I ever need a car remote key cut again, I will absolutely be back. I would recommend to everyone that they forego the dealer prices and come here. read more

Over-Priced & Rude. Definitely Not For Me. I called today for information on getting an automotive key copied. Whoever the man was whom I spoke to made it clear that he couldn't care less if he got my business or not. I AM HAPPY TO OBLIGE HIM. I will never do business here and highly recommend that you don't either. There are plenty of Key Shops around where I can be treated with respect and gratitude for my patronage. read more