Customer Warning Regarding My Experience with Don Davis Dealership in Arlington, TX To my fellow veterans, friends, family, and the general public, I want to share my recent experience with Don Davis Dealership in Arlington, Texas, so others can make an informed decision before purchasing a vehicle there. After many years of buying cars, this has been the most disappointing and frustrating experience I have ever encountered. At the beginning of the sales process, the staff--including salesman Brandon Stone, and Sales Manager Kelsey Gram, --were friendly, professional, and eager to earn my business. Unfortunately, that level of customer service ended once the sale was completed. The day after purchasing my 2025 Volkswagen, I took the vehicle to a Volkswagen service department for a routine inspection. During that visit, I was informed that the vehicle had significant alignment issues. I immediately contacted Don Davis to address the problem. Although they were initially reluctant, they eventually agreed to inspect the vehicle. After keeping the car, I was told there was nothing wrong and that they had rotated the tires. Because I remained concerned, I took the vehicle to my trusted independent repair shop for another inspection. The vehicle failed the alignment test again. I presented both alignment reports--from the Volkswagen service department and my independent mechanic--to Don Davis, demonstrating that the vehicle still had alignment issues despite their inspection the previous day. Rather than addressing my concerns professionally, I felt that my legitimate safety concerns were dismissed. Instead of working toward a reasonable resolution, I was made to feel as though my concerns were being treated as an inconvenience. Ultimately, I decided to return the vehicle. To make matters worse, I was informed by salesman Brandon Stone and General Manager Tunde Ogundele that no shuttle service was available to take me home, leaving me to pay $45 out of pocket for a Lyft ride. I invested $2,000 as a down payment and committed to financing more than $22,000 for a vehicle that, based on two independent inspections, had unresolved alignment issues that raised concerns about its safety. In my experience, customer safety and satisfaction took a back seat to completing the sale. Based on my personal experience, I cannot recommend Don Davis Dealership in Arlington, Texas, to anyone. I especially encourage my fellow veterans, friends, and family to carefully consider this experience before choosing to do business there. I also intend to file formal complaints with the Better Business Bureau and any other appropriate consumer protection agencies so that my experience is documented. My hope is that by sharing my experience, others will be better informed before making such a significant financial investment. read more

Normally I always give someone the benefit of the doubt because most people can have an off day. Regardless, I would not recommend going to this dealership. We have bought 2 car's previously from them in the last 6 years but in the recent months on two separate occasions they disappointed me. Instance 1: Came in to the dealership to buy a brand new GTR that they had sitting on the lot but they would not honor the 10k Nissan incentive saying its not valid and was going on for last month. Unfortunately for them I pay attention and read so went to another dealership and bought the car with that incentive. Instance 2: Came to buy a Nissan Maxima last week, could not find the color because the one I saw online was sent back for a Nissan Recall. Ended up picking a color and was told over and over again to come in to make a deal. I have bought multiple high end cars (Lexus, BMW, and Mercedes) and have always dealt with my sales guys over the phone to get make a deal happen so I just have to go in there and sign, these guys insisted to come in. They were pushing to make a sale happen end of the month but I could not make it. I was told Saturday I would get a call, texted the manager 4x and no one cared to reply. I get a call from the survey people on Monday (yesterday) and told them the service sucked. 1 hour later same so called manager calls to apologize because he was "busy Saturday and plus the reason he wasn't pushing for the deal anymore was because its a new month but come in and we can talk"...So I gave them another chance and went in today and told him that I would come in at a certain time. I waited for over an hour as this "manager" was RIGHT BEHIND ME in another office talking to try to make a deal happen and blatantly ignored me. I had mentioned that I have to leave soon due to work and his answer was "You do IT stuff, so no big deal" ...after waiting an hour I left and soon got a phone call saying "ph you left, we were just getting the numbers" Long story short, they do not value time and the customer service is completely disconnected. This might work previously to keep people waiting but now people have jobs to do just like they do and cannot sit around for hours or come waste time. They should really look at the experience other dealerships create and the friendliness. read more

I am writing to express my deep dissatisfaction and frustration with the recent service experience I had at your Nissan service repair center. The purpose of this letter is to formally lodge a complaint against Don David Nissan regarding the AC service performed on my vehicle. On March 10, 2023, I brought my vehicle to your service center for AC repairs, for which I was charged a substantial amount of $1700. However, to my dismay, the AC issue resurfaced in May, and I was once again forced to seek your assistance. On May 16th, I was charged an additional $1280 for what I believed to be a repair covered under the initial service. To my disbelief, I received another notification from your service center on June 10th, demanding an astonishing $4500 for the exact same AC problem that was supposedly fixed previously. This excessive and unexpected cost has left me deeply dissatisfied and concerned about the quality of service provided by Don David Nissan. I have made multiple attempts to contact both the service representative and the general manager, expressing my concerns and seeking a resolution to this matter. However, I have been met with indifference and disregard for my valid concerns. Their response suggesting that I either pay for the repairs again or take my vehicle elsewhere for servicing is completely unacceptable. As a loyal customer of Don David Nissan, I have always trusted in the professionalism and integrity of your service center. However, this recent experience has shattered that trust. It is unfair and unjust to demand such exorbitant charges for the same AC problem that should have been effectively resolved during the previous service visits. read more

I've bought cars before, but this was the first time I felt respected every step of the way. At Don Davis Nissan, I came in for a 2025 Nissan Rogue and left with exactly what I came for the interest rate and payment I wanted. No stress, no gimmicks, no back-and-forth -- just straight-up good business. I even brought my husband with me, ready to play the usual "good cop/bad cop" buyer tactic if we had to -- but the team made it unnecessary. Octavio in sales was personable, patient, and professional. He listened to what I wanted, respected my choices, and never once tried to push me into anything else. That's rare in my experience. Then David in Finance laid everything out crystal clear. No "four square" pressure tactics, no rush, no confusion. Just honesty and respect. For once, I didn't feel manipulated or hustled. He was so nice to talk to. He even let me pick out the license plate I wanted. On top of that, Don Davis has an amazing Family Guarantee that makes me feel protected long after I drove off the lot. That extra peace of mind really sealed it for me. I drove away in my new Rogue smiling, confident, and completely satisfied. If you're looking for a dealership that treats you right, go see Octavio and David at Don Davis Nissan. They keep it professional, they keep it real, and they'll take care of you like family. read more

My rating is for New Car Buying. As with most products/companies, the experience can be vastly different from one customer to the next. Part of that difference is the representative you deal with. I definitely realize there are "Not So Great" sales reps out there; after all this was the 5th dealership we went to before we were satisfied with one. If you are looking to buy a new vehicle and want to deal with a great sales rep, Ask for Marvin Miller at the Don Davis Nissan in Arlington, TX. He is a down-to-earth and personable guy. He seemed to genuinely care about our needs and wants and unlike most salesmen, not once did he try to push us into any specific vehicle. He was extremely helpful, polite, and knowledgeable. We drove up from Waco (to be able to get away from those pushy salesmen), and am glad me made the drive. Not only will I be recommending him to all family and friends, we will be returning to this dealership exclusively because of Marvin. All dealers have autos, financing, etc; it is the Sales Reps that have the opportunity to set them apart from everyone else. Marvin did just that; We could not have been more satisfied with the entire experience, which was provided by Marvin Miller. Thanks Marvin, for an excellent car buying experience. read more

Arlington, TX for service and had a great experience overall. I needed a transmission repair that was eventually covered through my Nissan warranty. The first time I came in, the issue was misdiagnosed, but when I returned the team took another look, identified the real problem, and worked directly with Nissan warranty service to get my transmission replaced. My service advisor, Chris, was excellent from the beginning. As I dropped my car off, he he asked to ride with me to experience firsthand the subtle transmission slip I was describing. That extra step showed me he really cared about getting it right. What sets this Nissan service center apart is their commitment to customer service. Even if the repair isn't figured out the first time, they listen, reassess, and make sure the job is done correctly. It's clear they value their customers and want to build trust. If you're looking for auto repair in Arlington, TX or need reliable Nissan warranty service, I highly recommend Don Davis Nissan--and definitely ask for Chris! read more

The service was good oil change. I Was truly embarrassed when it came time for me to check out and was told that I had to pay for my oil change when I purchased my car I was told that I would get 5 free oil changes can you imagine the look on my face. It is so disappointing to know that people will tell you anything to sell you a car and not back up what they say. I have been A Nissan customer For almost 10 years and never have I ever Dealt with dishonest people now of course I don't have anything in writing it's been a year And I don't get my Free oil changes of course the manager of the maintenance department allowed meThe courtesy of me not paying for my oil change but that could be because I made an appointment at 9:30 in the morning and it was for Tuesday the person that set up my appointment put it for Wednesday I was there on Monday he told me it would take 2 hours on Monday and because he set my appointment up for Wednesday it took them 2 hours on Tuesday I'm just as confused as you are read more

The battery on my 2024 Frontier was not staying charged over night. I talked with Daniel, of the service advisors, who was very helpful with providing me all the information I needed since I was not sure if this was just a bad battery or another issue. I dropped my truck off around noon and left it overnight for them to check. Daniel texted me early the next morning and confirmed that the battery was bad and would be replaced under warranty. I was very happy with my interactions with all Don Davis employees and especially appreciate that Daniel was very helpful and quick in letting me know status. The only negative that I have is that the service mechanic forgot to replace the fabric protector that was around the battery from the factory. I not sure those things add much protection to the battery so I'm not too upset about them forgetting it. I also appreciate that there was a courtesy drop off/pick up service since my wife had major surgery about a month ago and still can't drive. read more

Its hard to give a 1 star and only getting this because my sales rep Khiem was great. Now to the long story. Sorry guys! Bought a titan pro 4x after about having 300 miles on it had to take it back due to stalling. It wouldn't die just RPMs would drop and no throttle respone. Was there for about a week saying they couldn't get it to duplicate so I went up there and drove 2 service guys around and boom it happened. They said it was a sensor. Also my weather stripping had been warping and they didn't fix that either remember only 300 miles on the truck. So I was out close to 2 weeks with my truck in service. Now a few weeks later with 2300 miles on it and it is doing the same thing and also jumping into 4wd low by itself on the highway. Which I have taken video of. I called with no call backs. I have also emailed the GM well at least that's what their website said and now a week later and still no response. Now I'm afraid I'm stuck with a junk truck. read more

Don Davis has provided my family and I with the best customer service and care for our vehicles. My most recent experience was to find where my oil was leaking. Turns out I needed new gaskets; the issue was resolved and my engine was cleaned spotless, it look liked i had a new engine put in. It was a pleasant surprise. The director of their service dept Manuel Deleon runs a very clean shop with dedicated and professional employees from the cashiers, to the advisers and technicians. We have purchased a total of 7 vehicles from Don Davis Nissan in the past 5 years and plan to continue to bring our business back to them because of the relationships we have built with them and the confidence they've earned from us in the way they take care of us and our vehicles. read more

I scheduled with a service advisor Chris Young for my Rogue to have it's regular 55k service and they promptly saw me as I pulled in however I chose to wait as it appeared they were very organized with as many as what appeared to be 50 cars lined up to be picked up and just as many waiting to go into rotation to be serviced. Waiting area clean with donuts and refrigerated water. Nice since it's been triple digit heat for over 4 weeks! My only negative is that they needed cups and working ice machine. My service advisor checked in on me and kept me informed then promptly came for me when my car was ready. It was 2hr 45min wait but my car was washed and returned to me better than I brought it in, so yes good experience so good review! read more

I brought my car in for a recall at Don Davis Nissan, and I had the absolute pleasure of working with Brenden Garnier. From start to finish, he was kind, attentive, and genuinely helpful. He listened to everything I needed, made sure all my concerns were addressed, and got me in and out way quicker than I expected. In a world where great customer service feels rare, Brenden is a reminder that there are still people out here who truly care about their work and the people they're helping. His professionalism and kindness made the entire experience smooth and stress-free. If you ever need service here, ask for Brenden .. he's truly one of the good ones and it's employees like him that keep business coming. Thank you so much Brenden! read more

wanted to take a moment to let you know how extremely helpful Josiah was during my recent visit. He made sure my vehicle was well taken care of and kept me informed throughout the process. He communicated very well and took the time to text me regarding my vehicle's needs and explain what needed attention. I especially appreciated that he never pressured me into getting any services done. He was willing to answer my questions, provide helpful information, and make sure I felt comfortable with my decisions. His professionalism, communication, and genuine willingness to help made the experience a very positive one. I truly appreciate Josiah's excellent customer service and wanted to make sure you knew what a great job he did! read more

I Love this place, Bought 5 vehicles so far. I always come to the Service Department to have my vehicle service and checked when needed. They provide an Excellent Service every single time and always keep their promises. Prices for oil changes are better than any where else plus you get a free multipoint inspection and the fluids checked and filled all the way up. Manuel DeLeon does a great job at training and hiring the right staff. It really has a Great Team. Jose Gonzalez and Jose Rojas are very skilled and have a lot of knowledge. Thank you again Manuel DeLeon for keeping me up to date when an oil change is due or have a recall on any of my vehicles. You are a Great Boss an awesome Human Being and a very Handsome Man. read more

I had an amazing experience at the Nissan dealership in Arlington! From the moment I walked in, the staff was welcoming, professional, and genuinely focused on helping me find exactly what I needed. The entire process was smooth, stress free, and surprisingly quick. A huge shoutout to Andy Miller he was absolutely outstanding. Andy took the time to answer all of my questions, walked me through every detail, and made sure I felt confident in my decision. He wasn't pushy at all, just extremely knowledgeable and patient, which made the whole experience even better. If you're looking for a dealership that truly cares about its customers, this is the place to go. Ask for Andy Miller you won't be disappointed! read more

Don Davis Nissan Service Center is by far the best experience I've had with an auto dealership service center. They are fast, friendly, courteous, knowledgeable and proficient in all that they do. They truly put their customers first and that means everything to me. I'm especially happy with the assistance and consultation from Service Advisor Stacy Rios. Stacy is above and beyond a huge asset to the Don Davis Nissan Service Center. She keeps her customers informed about the status of their vehicles and the manufacturer's suggested maintenance schedules. I'm happy with Don Davis, I'm happy with Stacy Rios and I thank the LORD above for both of them. Go check em out, you'll be glad you did. read more

It's all about the service period! Service is defined in many areas. Two of which are Sales & Car care Service. I have the best people in both areas. Lance in sales & Chris Young in service. Matter of fact, I went into DDavis service for oil change on my 2021sentra. Chris was 1st to greet me. Before I knew it we were talking about new cars. Chris suggested I talk to a salesperson with my concerns. He introduced me to Lance and Well-la! I'm a proud owner of a 2025 Rogue! It's all about team work & a great service person Chris who was professional & showed concern for a Don Davis loyal customer of 26 yrs. Thank you Don Davis & thank you Chris for your ongoing car care & excellent service. JTesta read more

Honestly this review could have went either way. I originally brought my car in for a check engine light which, turned into a back and forth with my warranty company. However, Norma M. and her team were able to advocate on my behalf to ensure my cars safety while I am on the road. During the process she not only gave me timely updates she coordinated with my Warranty company and Technician, while promptly alerting me of any delays. I appreciate her advocacy regarding my vehicle when she saw the denial was incorrect. She truly went the extra mile! Outstanding customer service! read more