I order from this Domino's quite often and am usually satisfied. However, today's experience was extremely disappointing and has unfortunately cost this location a loyal customer. I placed a timed delivery order for October 25th, requesting the pizza to arrive between 6:15 and 6:30 PM. The delivery didn't arrive until 6:50 PM -- which normally wouldn't be a huge issue, except this was for a kids' sleepover, and everyone was waiting on the food. When I called the store around 6:45 to ask about the delay, I spoke with the manager, who told me (in a rather rude tone) that they were short on drivers and were "doing the best they could." I responded respectfully, mentioning that the staffing issue is something internal, not the customer's problem, and was hoping for a more considerate response. Instead, the manager hung up on me. As a regular customer, being treated that way is unacceptable. Mistakes happen, but basic courtesy and professionalism should always be standard. I didn't catch the manager's name, but it was a male employee working around 6:45 PM on October 25th, 2025. I truly hope someone in upper management sees this and takes it seriously -- no customer deserves to be spoken to that way. read more

I really wanted to like this $6.99 2 topping pizza. It was a beautiful pizza but it smelled horrible. I took it home thinking maybe the cheese was ultra fresh. Uhhhhh no. I wasted my money because I will have to throw this away. I'm not sure what on it was bad but it smelled like something was molded and bad on it. read more

Domino's - Pepperoni and Italian sausage beautiful but smelled horrible. - Pizza Near Me - Indian Trail, North Carolina

Oops, I did it again! We haven't ordered from here for probably 2 years now, and I was quickly reminded of why. We had a house full of teens, so I took what I thought would be the easy way out and placed an order for pickup. I received the email that said the order would be ready for pickup in 12-22 minutes. I waited 25 minutes, and when I got there, the order was still not ready. One pizza had just gone in the oven, and he said it would be a couple of minutes. So I stood in the cramped little waiting space and waited. About 5 minutes later, they let me know my order was ready. Now, in fairness, the order was right, and according to teens, everything was delicious. The staff was busy when I got there, so it's not like they are hanging out, ignoring orders. My suggestion would be to not order here if you have time constraints or order way ahead of time! read more

I normally like the pizza I get from here. But I don't know what they did. The pizzas I got were terrible. My family didn't even finish one piece. Not sure what happened. But this was terrible. read more

Menu sounds better than the actual food. Ovotteercooked and poor crust on pizza. Tater tots, my personal favorite, were cooked to be unrecognizable. Go to if you are hungry enough and need a cheap place. Staff is nice but I have been hit up by bums for money outside the Old Charotte Rd location. read more

Ok, I really try not to be that guy, but this is the 2nd time in a row that this location has been far later with the order than promised initially, AND the food was cold by the time it got here. Last time for this location. And to top it off, they didn't even bring my whole order. Delivery guy was super apologetic, so no ill will towards him. read more

Very bad customer service!! You have only two stars not sure why you still open ?!! Went to order after 10 minutes waiting in the store and employees talking to each other they told me my order will take 1 hour ! Understand you are busy but if you can't manage busy store just close the business read more

I have been on the road for 14 hours bringing our daughter home for the holidays. My wife ordered the pizza at 7:57. And the pizza did not even get put into the oven until 8:46. I called to complain and the manager was not willing to help us out even though it was expected to be delivered in 40 minutes. Not a friendly person. read more

Domino's Wesley Chapel, NC store giving 1 star because I can't give less. ordered last weekend, all was great. ordered tonight 10/23 at 5:54. ordered to be delivered with 60 minutes according go their website. at 6:50, according to tracker, order was still in prep stage. called store. person answering phone said she was the asst. manager and only driver available, and immediately started in about a lack of workers. gave her a choice, she could deliver my order or I would come get it and it would be free. she put manager, Stephanie on the phone who said they haven't even started the order because they were doing the carry out orders first. so even if I came to pick it up, it would be another 30 minutes. then she starts to tell me that the 10 minutes she's been listening to me, she could have been making my order. never again! read more

Unfortunately I only receive1/2 order when delivered, I believe the problem is not so much the people cause I believe they actually work really hard, it is the Pearson family not willing to pay their workers more so it's hard to get help at the store. I've watched this franchise for years, and they've had many locations, not sure what the problem is but when you have a good people you have to support them, this is definitely not happening here from the management on down. Will keep being a customer for the time being I hope things change and turn around. read more

Ordered over $50 on pizza, paid for delivery. They delivered to the wrong house. I called and they told me to wait longer even though THEIR TRACKER said completed. Called the store back after waiting, then no one picked up the phone. Had to drive with 3 kids to the store to get a refund. Extremely disappointed & pissed off. read more

I would recommend ordering if you want your pizza done cooking and just sitting for 2 hours waiting on delivery after ordering online and it say 45 min arrival time. read more

The pizza is cold and flat when delivered. Delivery is an hour or more. Time to try some where else.

Basic pizza. I love the setup they have for the pandemic. The online ordering and rewards are a good benefit. When they run promotions you can't beat the price. The molten lava cakes are addicting. No matter where I get pizza from I always feel like I need to bake my pizza for an additional 10 minutes in the oven. read more

As some others have noted, customer service is non-existent. When we had no pizza after over an hour and nobody answered the phone, we drove to there ourselves. Nobody came to the counter and just yelled at us from behind the line. We had to yell to be understood. I understand being busy. I understand being understaffed. I don't understand poor customer service. We ended up sitting and waiting for pizzas that were not yet started. I had to demand a refund on delivery fee and tip that we had paid for in advance. Two hours later, we had food. Need to find a new place for pizza. read more

Trust the reviews and just don't come here. Clearly understaffed, very low moral, takes and looks extremely unsanitary.

Every time I have ordered here, the person delivering has been incredibly friendly HOWEVER, they always seem to forget something on the order, whether it's a drink or a sauce, they never seem to fail to forget SOMETHING. I always order pasta and they could work on their presentation and the pasta is always a little dry but still good. read more

Ordered a simple cheese pizza online for delivery at 6pm and it didn't arrive 7:45. When it did arrive it was cold and hard. This isn't the first time this has happened. When I called to ask about the hold up, I was advised they only had one driver. Common sense would tell them to disable the delivery option if you only have one delivery driver. This pizza is mediocre anyway. I'll be going to Jets from now on. Do better. read more

Order 45 minutes ago.... no pizza yet ... tried to call them and all i get is a very long long message.... Update: waiting for an hour no pizza yet.... on the phone for 15 minutes and was told it will be another 45 minutes... that will make my wait time from order to deliver = 1.5 hrs read more

I mean, it's a chain with average pizza. But I was greeted quickly and walked through my options of best way to order pizza for me and my son. A/c was on and we waited just a few minutes for our pizza. They were generous with the toppings and very friendly. After working a long day they didn't even give me a hard time for asking for ham and sausage instead of ham and pineapple. With all the pizza options in Sun Valley this location is doing well of meeting my expectations. Within 15 minutes I was on my way out the door, not bad as a walk in on a very busy night. read more

Seriously the worst customer service ever. Third time we've been there they never get the order correct they forget things we ordered on each delivery. I mean it's pizza? I don't understand. You try to call and speak with a manager and they act like they can't hear you, put you on hold. I mean it's just ridiculous. Wouldn't recommend this location to ANYONE! read more

Worst dominoes EVER! Ordered over an hour ago, food was finished cooking nearly 40 mins ago and it hasn't left yet

Extremely poor customer service. My son place an online order after he got home from his 4 hour football practice. Estimated delivery time was 40 minutes. After an hour of waiting and the delivery tracker still not showing out for delivery, we called. Spoke with manager Robert who stated it was out for delivery. After an hour and a half I called again to speak with Robert to told me the same thing... that it was out for delivery. When I inquired about delivery times online and expressed my concern with the temperature of the pizza...Robert proceeded to explained that they were busy and the wait was over 2 hours for every delivery. I asked why wasn't we told that initially when we called and I would have picked up the pizza...Robert clearly got upset. I asked for the general manager name and he refused to give that out. I asked 3 separate times and he completely ignored me and put me on hold for 10 minutes. When I called back on another line, he answered and said he had to call his general manager to make sure ur was OK to give that info out. Mind u this was 12am at night. So he charged my son for a pizza delivery that he never received...refused to be empathetic to how this affected us... refused to send confirmation that the order was canceled and payment was refunded and refused to give the name of the general manager so I could forge a complaint. Highly disappointed and would not recommend. read more

Dominos is usually my go to place for order out pizza delivery. Love the coupons, love the new bread twists, love the new pan pizza. For those reasons they earned some stars. The last two times, however, they delivered incomplete orders. First time missing the dipping sauces, second time missing the drinks. So I get to eat pizza with some tap water while I wait for them to re deliver the drinks. When I called to let them know they forgot the drinks, the first thing they said was , "want a refund?" I would expect a refund AND delivery of the drinks I ordered. Not so much. May or may not order from here in the future. I'll update my review if I do. read more

This place is freakin awesome!!! The food is great, the prices are great, and it is clean. Friendly staff

This was the most horrible service tonight! Granted, I do not order from Domino's much but sometimes a quick one of their sandwiches is . . . ok. So I tried to order online and the sandwich menu would not show up. Called and placed an order with a live person who took my order for 2 sandwiches, took my credit card number and said the order would be here in 35 minutes. An hour and one half later I called back and was told that they had tried to call my number to tell me that the order that was placed "only contained a delivery fee but no food" so they cancelled it. I had never received a call so I asked what number they tried and it was my number - so they lied about that. Then I asked why there was no food when I spoke to a real person and order the two sandwiches and she took my payment and said it would be here soon. The lady I spoke with this time said "Oh, we are out of sandwiches." What the heck? I asked why the other lady let me order them and go through the whole process when they were out and she could not answer that. Ridiculous. read more

This Domino's is horrible. Pizza was cold, chicken tenders over done and the bread sticks were under cooked. Undeniable. Get your shit together. read more

These guys are very consistent with making orders right and always fast for delivery. When you don't feel like going anywhere, this is a good option in the Indian Trail area. They always have good specials going to, so you don't have to spend a ton. Highly recommend! read more

We were completely satisfied. Easy order and quick delivery. We love there oven bake sandwiches.

Great service, delivery drivers are awesome. Especially when they have to make a delivery that involves that insane road construction mess at HWY 74 and the intersection at Wesley Chapel Stouts Road / Sardis Church Road. If your delivery requires that the delivery driver has to navigate that mess you should tip extra. Your driver just saved you a lot of time and eliminated the stress of getting across lanes of traffic and waiting endlessly for the traffic light to go green so they could make the U-turn (while hoping the driver next to them doesn't crash into them) to deliver your just baked, hot from the oven pizza . The delivery drivers work harder, and spend more money, than any wait staff in a restaurant to get your food to you. You should tip your delivery person more than you tip wait staff in a restaurant. I certainly do because I understand and appreciate the amount of effort and commitment the drivers put into each delivery. read more

GOT RIPPED OFF FOR $8. I placed an $18.12 order and when the driver came I gave him every cent I had. $2. Sure I was short about $1 but what do I find out just 3 days later when I check my account. Someone added an extra $8 to the bill bringing my total to $28.12. That's $18.12 + $2.00 (original tip) + $8.00 (because I didn't write something on the tip ling). And I checked it wasn't a delivery charge, this is straight up Fraud. So I called the manager on duty at 1pm 6/21/2016 to let them know and she told me she would look into it and get back to me in 20 minutes. She took my Tel# and.... nothing. No call back. Guess the manager thought the driver deserved the the extra $8. I mean really its only $8 but still its wrong. The manager should have address this right away. There's something like 3 other Pizza places on this corner. I strongly suggest you order from them but if you do order from Domino's make sure you write something on the tip line so it cant be added later. read more

Delivery time is pretty good. Pizza is ok but not great. The wings are NEVER good. Always burnt.

This is the worst dominos I've ever been to. I would give it no stars if I could. Manager is EXTREMELY rude, and all the employees are always joking around and cutting up every time I go in. I went in recently told them my name, she went to the kitchen and then came back five minutes later after I could hear her cutting up with one of her coworkers. Will be getting papa johns from now on, much nice employees and better food! read more

Our family loves the Brooklyn style pizza, but every time we would order from this place, there would be something wrong with the order. Stuff as minor as the pie being cut incorrectly, to stuff like a strange, unidentifiable orange substance covering most of the pizza. (not grease-because it wasn't blottable) The managers were VERY helpful in remedying the various situations, but this happened so many times in a row, that we had to stop ordering from this location. Mostly because we knew after food was delivered, we knew we would have to call the location about SOMETHING, while our order would get remade, and we wouldn't receive our correct order until hours after the original order was placed. Closing thoughts from this reviewer who spent 10 years in the pizza business: if you are into mediocrity, this is the place for you. read more

Your commercials and standards for your food preparation was not satisfactory today! The lady is who I originally spoke to and placed my order with on the phone that gave me in detail exactly what the pasta dishes came with and I got two undercooked chicken carbonara with undercooked veggies and NO CHICKEN!! The manager told me he walked away to do paperwork. Then I checked my sub and it's burnt and completely hard! I called in due to NO CHICKEN and was told I could get a credit was NEVER offered your "COMPANY POLICY" with errors with delivers. Not to mention I wasn't even greeted on the phone. I'm a loyal community customer and I'm for today reflected lack of care for and customer service. Training is beyond the issue! You have to be confident and WANT to do it! I would never serve anyone food like that! I understand it's the holidays but hell, that's why I ordered because I worked 13 hours today to receive this. Then I said forget it. I need a refund ASAP! Please know that your customers will and do expect excellent customer service and your associates to greet and welcome all that may call or come to your location. Thank you Mike for your generosity, but this was just beyond me. Then this is the same individual who prepared my food. EPIC FAIL!! read more

Very poor customer service. If you want a driver to show up, give you a neck roll with a finger up and saying how she didn't appreciate they way you got mad after they messed your order up, then this place is for you. Very unprofessional drivers with attitudes. I had to threaten to call the police to get her to leave. Insults on your own doorsteps, messed up orders, and unprofessionalism. If this is your kind of pizza then go for it. I myself would rather have a Harris Teeter pizza after my last encounter with Dominos in Indian Trail. Bon apetîte! read more

On Sat. Dec. 6th we ord 2 pizza and garlic bread to be delivered. We waited 1hr 30min no delivery. Called and they complained they where short handed [NOT MY PROBLEM] and it was just going into the oven. We cancelled. Tonight "give them a second chance"/or we are glutens for punishment! Dec. 7th we ord on line and watched the deliv. screen for 30 min and was told when I called to see if it was ready and John who ans. the phone said it was just going into the oven. When I question what was going on, we have never had such lousy service, again {SHORT HANDED} First off, you never tell the customer your problems, just say, we are sorry for the delay and we are giving you 50% off on your order for the delay or we are taking one item charge off or we are going to give you a desert for your inconvenience......anything, after having not 1 but 2 nights of unsatifactory service. read more

Ok Dominos we called to have pizza delivered to our house to our kids. You have been here many times and now all of the sudden your help can't find us on the map. Then they say oh we redistricted our area. Well who delivers the 10000 houses across the st. We wentand had pappas John's deliver to us. Get some help that knows what they are doing? You will not last long like that. Guess we from know on will call the hut or pappas.This is the second d time we have had problems with this particular franchise. read more

We order a couple of times a month. The pizza is consistently hot. (we love the sauce ever since Domino's did their reboot) We order online so we can keep an eye on when its delivered. Our only interaction is with the delivery persons, who are always friendly and easy going. It matters when you're inviting someone to come to your house, even if its to drop off dinner. We have been working with our dogs to have better door manners and the delivery persons are always friendly and patient with the process. Thanks Pizza people!! keep on keeping on! read more

The pasta is delicious! The pizza, great! Our family tried Domino's for the first time a week ago and was very satisfied. i agree With Clint B., you will not spend a ton :) read more