The place is extremely dirty. It smells really bad. It's never stocked properly boxes everywhere. It's absolutely disgusting. I would not recommend going there at all. The people that work there are extremely rude. Lazy and not helpful. If you're looking for a balloon go somewhere else because if they're not out of helium, they say they're out of balloons and they're just too lazy to blow them up. I don't understand how this place is given in business. It's an absolute horror and they raise the prices. Gross. read more

Great Quality at Incredible Prices I visited Dollar Tree to grab some birthday decorations and couldn't believe the variety they had. From balloons to streamers, everything was high-quality and priced at just $1.25 each. The staff was friendly and helped me find the best items for the party. I was also able to grab some useful household products while I was there, including cleaning supplies that worked just as well as those from other stores. Dollar Tree continues to deliver amazing value for the price--quality products at a price you can't beat! read more

The store here in Napa is the absolute worst dollar tree I have ever been in. Today I thought I would stop in to pick up a couple of things. As I was attempting to go to a different section, I smelled something very off. It was then that I realized I had stepped in a pile of dog poop and almost slipped. There was no dog to be found and no employee available to report this to. They were out of many items and things were a mess. There was only one self check register available as it backed up behind me while I tried to ring up my items. I have been to other Dollar Trees in different cities, and they are not nearly as bad as this one here in Napa I sure wish someone would come in and take over and clean it up and make it a nice place to shop.! read more

I don't think anyone comes here expecting to have an amazing shopping experience. You know when you're coming in here for: Cheap goods at great prices. Not all Dollar Trees are created equal though. This one has dim lighting, open boxes in all the aisles, and half empty shelves. The parking lot directly in front of the store is small but it's located in a shopping plaza so you can find more with a little longer walk. They don't face a lot of competition in Napa as there is no dollar general or 99 cent store here so if you need cheap seasonal wares, kitchen utensils, food, bathroom and cleaning basics - this is the spot! read more

Dollar Tree - Boxes in the aisle - Discount Store Near Me - Napa, California

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This dollar store is an absolute mess! I understand that it is a dollar store (not a Target or anything) but wow! I've never seen so much filth at an establishment. Today I went in and there was a bucket near the utensils with recycling in it (gross and so unprofessional) their shelves were empty and boxes are literally everywhere! To top it off they had no bags for your purchases. How is this place even still in business?! Come on Napa! We need a better dollar store! read more

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I haven't been in the dollar tree for a while, and boy has it come along way. That place is spic and span. I noticed the workers trying to get those shelves filled but, with it being the only dollar store in town I'm sure it's difficult. That place was a mess a year ago. Kudos to whoever is responsible for the major improvement. read more

Dollar Tree here cares about the customer experience. fewer than 3 persons in line, they opened another cashier. then another. small store, small parking lot. got upgraded reading glasses @1.would definitely repeat if ever in this area... read more

This is Jeffrey Cole wanting to thank the Dollar tree team for their exceptional service every time I visit at the Napa location! there determination , courteous attitude, impeccable appearance and there customer comes first attitude is the standard for all to follow ! Amazing job skills! Thank you very much for making my life a little easier! Jeff read more

I like this place, I like the people that work there EXCEPT the older guy maybe manager. He's such a dick to the workers, he needs to be nicer to them. Why is he working there if he's not happy. One of the workers asked him for something and he was so rude to her. Every time I go in there he is an asshole to them. He needs to leave if he's not happy. Good day read more

It was a very nice day and everything was pleasant until I walked into this Dollar tree branch in NAPA. I was discriminated against and humiliated by the staff, the cashier in particular. I was wearing a mask and I was being ridiculed by the staff and other customers that were waiting in line, more importantly, was initiated by the staff. She would also groan at me for requesting for birthday balloons as well, which I found to be quite disrespectful and unpleasant. I will never come back here and would be happy to inform other people about this experience. I really felt discriminated against and disgusted. read more

I think this may be the only Dollar Tree type stores in Napa. I would say it's centrally located on Jefferson, next door to Golden Bagel & McDonald's. The actually parking lot, in the front of the store, is super, duper small and kind of weird to maneuver, especially with an SUV or bigger car. Good thing the actually shopping strip has ample parking, if you're willing to walk a little. The front of the store has dramatically been cleaned up as it appeared to have stock in the front of the store in boxes, and it was visible because the front is all windows. The actually store, in comparison to other Dollar Tree locations is on the small side. Nevertheless, they seem to be pretty well stocked and somewhat clean. They recently installed self check out stalls, which is super convenient. It even has the check out in spanish if you need it. Employees here come and go. I haven't noticed anyone from when the store first opened that still there, but that's okay, most are friendly and will offer their help. read more

Manager is unwilling to help the firefighters. I came here during the Atlas fire. I requested to speak with the manager to see about a discount on the energy shots if I bought a large bulk of them for the FIREFIGHTERS. The answer was no. A resounding unapologetic no. I was wearing my county reflective vest and I had plenty of credentials on me, but no, no discount, not even a penny. This was made even worse by the fact that those same energy shots are normally cheaper at Walmart. The lack of compassion or thanksgiving was horrid. read more

The first couple of times I came to Napa's Dollar Tree, I was not impressed. It took them awhile to replace the old party supply store sign with their own, and they are better about re-stocking now. They have a surprisingly good selection of vegan/vegetarian items, despite the fact Grocery Outlet is a better bet. They have Larry the Cable Guy biscuits&gravy (is he still popular?), veggie burgers as well as Jamaican vegetarian "patties." I saved a lot of money on basic supplies... unfortunately, the drain cleaner was meh. I'll have to spring for a Liquid Plumber. This Dollar Tree, unlike others I've been to, is also well-staffed. They were doing a business at 9:30 in the morning, with a busy lot (some had to park out by McD's), and they had enough registers open. They have a sizable Christmas section... since it's beginning to look a lot like Christmas. read more

Thank you to the staff at the Dollar Tree for helping me with a huge order of balloons. One does not expect 5 star service when at a Dollar Tree, but I was treated better than I had been in a long time with customer service. Going above and beyond was my experience. The manager was stressed, but allowed his employee to help me. Thanks again~ read more

Dollar Tree - Discount Store Near Me - Napa, California

The place is sooooo unorganized & absolutely filthy. Open food thrown on the shelves. Garbage on the floors, grimy shelves and dirty register areas. They care more about blowing up balloons than cleaning their store. read more

YAY for more discount stores in Napa! Napa is such an expensive city,its nice to have a discount store. But don't expect super great quality when you come. When you do a price comparison, say candy, ounce per ounce, you're not getting that better deal. But sometimes, you'll find some great deals. Recently, I found some glass food storage bowls with lids for $1 -that's a great deal! I come here when I know I don't need something that will last a long time, or just need a smaller quantity of an item. read more

Wish I could give 0 stars. Never ever have been so mistreated in a store. I work in customer service too so get that shit happens but I'm spending MY hard earned money in your store, at least have some decency to NOT THROW ALL MY ITEMS IN THE F****** BAG. Geez WHAT DID I AS A CUSTOMER DO TO YOU? Then at the end of our "visit" my mother had told her that even if she was having a bad day it could be better without all the negativity and "LYNN" YELLED AT HER "GOODBYE, GOODBYE." Bitch?!? How can I have a good day when you broke everything I just paid for?!?!! Even if its a dollar tree why would you hire such rude, inconsiderate and awful people. NEVER GOING BACK EVER. DONT WASTE YOUR MONEY HERE. read more

Dollar Tree - My broken frame thanks LYNN for dropping all my items on it AND continuing to hang up on me for an exchange process. - Discount Store Near Me - Napa, California

I understand working retail is hard and not very rewarding, but the customer service there is awful. I would say every employee there but maybe two hate their job. They do not smile, they are not friendly, it's truly sad. I occasionally go to the Vallejo store and even though it is busier than Napa the people there are much friendlier. I literally felt depressed when I left there today. read more

It's a dollar tree. Sometimes you get lucky and find great stuff. I check here first when I need something. The parking lot sucks and can be a pain. Overall a nice clean store with friendly cashier's read more

The dollar store is great for holiday or birthday celebrations. They have lots of options to make a party fun. They also have house items such as glass plates and cups which are great. read more

If I could give this place 0 stars I would. Don't waste your time or money at this place. They don't have a big selection of items, and the place is always a mess. The cashiers are always rude, and always seem unhappy to be working, specifically Nicole, she is extremely rude. read more

I have gone to the Dollar Store in Concord that is fantastic..great customer service etc. Here in the new one in Napa, it's just getting it's kinks out..all the people I ask to help me find something are very nice and helpful. you can't beat their wrapping paper, balloons etc..great items for $1.00. the check out stand could be a little more politeness, but all in all I am thrilled to have this in Napa, read more

Okay so I went to the store earlier on the day and got two Easter boards (ones I was specifically looking for , for a project). I didn't see them on the floor so I just looked real quick at the boxes piled in the front. I saw a box (already opened) with the boards I wanted. I asked the cashier if I could have 2. They said yes. I made my project and a lot of my family wanted me to make some for them. So I went back tonight. I forgot they closed at 8 instead of 9 so I walked in at 7:50pm. The manager DOMINIC was standing there and I said "sorry! Can I just grab some of these boards?" And he said very rudely "no! All of this is going to the back, you can't take any!" And I said "well the cashier let me buy two from here earlier" and his response was "well who was it!?! Because I'm going to write them up! So who was it? They're not supposed to do that!" And I responded with "sorry, I don't recall." And he said "well no you can't buy them, it's a full case." I then proceeded to say " well actually it's not... I mean the box was open when I bought two. So it's not a full case anymore. I just want to buy a bunch." And he said "well how many? Hurry up I wanna close the store". I grabbed my 10 boards and checked out. Sorry sir, but I don't think that cashier deserves to be written up for making a customer happy and having good customer service. I think YOU need to be written up for your poor customer service. He was so rude and embarrassing and definitely should not have talked to a customer that way. read more

I have never been treated so badly as a customer in my life. Then again it is the dollar tree. An associate came up to me and rudely asked me if I was planning on buying anything. Apparently I was touching and considering to purchase too many items. Apparently I was ruining the store by placing items back where I found them, but the woman with the animals in the store wasn't. I left my whole basket right there and walked out I was so disgusted. As I walked out I was then heckled by the other associates the first one complained to. Unacceptable. read more