The Fairfield store should be closed!!!!!!! The last 4 times I went into the store, there was only one employee handling the store and blowing up balloons! A male customer had to bing the helium tank out to the front of the store for the female employee!! 2 kind gentlemen waited 20 minutes for he to stop ringing up the register to stop and finally blow up their balloons. I purchased one artificial flower ( they only had one and I needed more) in the $ tree store in Clifton, the manager said I could exchange it in ANY $ tree store with my receipt if I could not find any more of the same flower. I traveled to TWO other $ tree stores and they did not have more of the flower I had purchased, they also agreed I could exchange the original one flower for other merchandise. I went to the Fairfield store - they had no match to my flower - I waited 20 minutes on a line since there was only 1 employee and when I finally get to the register she tells me I cannot return it at her store I had to go back to Clifton where I originally purchased it. I told her she was mistaken and she would not listen. She was annoyed - she complained to everyone she was the only one in the store again and had not eaten since 7:30 am, it was now 2 PM. I finally left the store and called the Coporate office and spoke Thomas , store Corporate Operational Officer and he told me he would call Fairfield and tell them they were not following policy procedure that with a receipt (as written on every receipt) "they gladly exchange any opened item with original receipt" A day later I then returned to Fairfield and once again had to stand on a 20 minute line, and the same girl said she never answered any phone calls that day because she was all alone until about 2 oclock. Finally another disgruntled store worker came into the store to work. She was complaining out loud that the store doesn't hire reliable people to work there and she was fed up working there. I told her about Thomas and she said outloud in front of all the customers " that I could be making up the entire story, anyone can come up with a name and say it was the Corp store officer." They both would not exchange the one flower for another item -- they could lose their jobs they said. They should lose their jobs for verbalizing how rotten it was to work for the $ tree store and scolding me, the customer. I then went to the West Orange store when I was going for my second vaccine in the same mall. They GLADLY EXCHANGED THE FLOWER OR ANOTHER ITEM and WITH A SMILE TOO!!!! They appologized for the indifferent employees at the Fairfield Store.
Corporate needs to get a representative into the Fairfield store, teach the employees store policies and how to be courteous to their customers!! read more
