I came in this store about an hour ago with my mother and my husband. Once was enough, and I will never return again. I will not allow my family to shop in here either, the experience was that bad.
We had just finished eating at Izzy's nearby and stopped in here because I wouldn't have made it to the store in Springfield before they closed. I needed a gift bag and a birthday card on very short notice, so this was the best place to stop.
My mother needed to use the bathroom while we were there. So I sent her into the store and my husband and I followed a moment later. I hadn't been in here in quite some time, so I had no idea where they were. I told her to ask an employee. That was a mistake.
She asked an employee named Melissa where the bathroom was. Her response was in an accusatory tone, asking my mother if she planned to buy something. My mother informed her that the rest of her party, my husband and I, were on our way in, and we would all be shopping in the store. She finally directs my mother to the bathroom, without informing her that she needed a key. Melissa lazily wandered in the same direction behind her, finally saying she had the key. My mother asked her to hurry up, as she clearly was taking her time. She took enough time that my mother almost had an accident.
My mother is currently undergoing chemo treatments, so these chemicals mess with her digestive system. Lets just say, when she has to go, she has to go! So for Melissa to not only waste time informing her of the restrooms are for paying customer only policy in an accusatory manner, but then not tell her she needed a key, and taking her time to where my mother was very close to an accident, is not only degrading, it's disrespectful. It also made my mother cry, to simply need to use the bathroom, and have someone embarrass her like that.
When I walked in with my husband, we were not greeted, instead given the evil eye and nothing more by Melissa. My mother comes out to tell me not to buy much in here, and details her bad experience. I elected to only spend $1.50, when this could have been a $10-20 trip, had they not treated my mother so badly.
Then, as my mother is looking at something nearby, Melissa tells another employee, Sylvia, to go check the bathroom because she had not seen my mother come out. Melissa was yelling this, as she had the vacuum on, so she could be heard talking about my mother through the entire store. My mother walked up to her and said she was out, so not to worry. She proceeds to scream thank you at my mother, in her attempt at being nice, but it was clear she was just being a hostile bitch.
We proceed to the cash register where my mother tells Melissa how rude she was and that she didn't appreciate it. Melissa says in a hostile tone that she was simply doing her job. My mother said she didn't have to be rude about it. Melissa's response was, "whatever. I'm not going to waste my time arguing with you." Now, it thoroughly pisses me off when anyone over the age of 13 uses the word whatever. This was coming out of a 55 year old woman. Customer service is clearly not her strong point.
I hope Melissa feels good about degrading a 70 year old woman who's only crime was desperately needing to use the bathroom before going shopping in the store. Once Melissa refused to apologize for her behavior at the register and continued to disrespect my mother, she began to cry. What kind of a person can feel good about making an elderly woman cry for needing to use the bathroom? I've never experienced someone being that horrible to a customer. I wouldn't even dream of being that nasty to a person on the street, let alone a paying customer in a store. I've also never experienced this at any Dollar Tree stores before this. Melissa was an absolute embarrassment to the Dollar Tree brand name.
Will I return to this store? There is not a snowball's chance in hell. I will never allow my family to shop in this store at any point in their lifetimes. I will go out of the way to go to the one in Springfield, near Winco. They understand customer service and would never even come close to degrading their customers and reducing them to tears like they did in this store. I would highly recommend that if you have to visit a Dollar Tree location, go to the one in Springfield.
Review 31 of 2017. read more
