I'm not sure if the manager has all the employees so scared to the point where every single…read moreemployee acts completely rude and defensive and will reiterate "I can't do this because I don't want to lose my job" or "I don't care if other ace locations do stuff a certain way I'm not going to lose my job" when you offer a phone number to verify a check. I came in to cash a check, they tell me they need to verify it after previous telling me after I'm verified once I don't need to do the process anymore. I try to be patient with the process then they tell me their managers says their closing so they can't cash it and to leave a copy of my check and my information and they will call me the following day to come back in. I call back at 11 next day because no one has called me and they tell me they have yet to verify my check due to lack of response, I offer help with verifying they have the correct phone number and offer to call them for them as I got them on the phone within 4 minutes. They proceed to tell me in a rude and disrespectful manner that they won't lose their job over that and I may mention they stated this several times to the point they make you feel like a criminal. Very horrible service, literally go anywhere else. I don't even feel comfortable they have my information now.

I highly recommend you go to this location to cash your checks or pay bills less LIZ is really…read morenice she has the best customer service

I rarely write reviews, but Kristen Costa at Altura Credit Union absolutely deserves recognition…read more From the moment I walked in, she made me feel like a valued member rather than just another customer. Kristen is professional, knowledgeable, patient, and genuinely caring--qualities that are becoming harder to find these days. She took the time to answer all of my questions, explained everything clearly, and made the entire banking experience smooth and stress-free. Her positive attitude, attention to detail, and commitment to excellent customer service truly set her apart. If every business had someone like Kristen on their team, customer service would be on a whole different level. Altura Credit Union is fortunate to have such an outstanding representative. Thank you, Kristen, for consistently going above and beyond and making every visit a great experience!

Update: Thank you for the response, but it seems to miss the main point of my review. My concern…read morewas not whether a number was eventually provided, but that when I initially asked how much was needed to bring my account current, I was told the amount could not be determined and that Rosa "did not want to get held up" checking further. Being told that a branch manager does not want to take the time to look up a basic account question is unacceptable.

I just needed help today and the woman working was rude as…read more.. Still got my money tho....

Went here and they would not let me cash my check because I'm black and from Los Angeles. I asked…read morethe lady why I could not cash my check she told me she don't know and that the system told her to give me my check back very unprofessional also only one worker with a long line

Hi! I have been a…read moremember of Schools First Federal Credit Union most of my adult life. There is a reason this is so. The people who work in this branch are ALWAYS so nice!! The customer service here is excellent! This particular branch is bright and open. The waiting area is large and comfortable. There is also a small play area for children. They also have a free coin counter for members of the credit union. I also like this credit union because the savings rates are always amount the best around. If you are lucky enough to be eligible for membership, this is definitely the place you want to do your banking! Jim

I am very grateful that I was able to become a member at Schools First today with the kindness and…read morehelp from Jennifer O! Everyone at the Norco location was incredibly welcoming as we were greeted with big smiles. Jennifer truly took her time to make sure we were happy and received all the services we needed. She was even so kind as to provide us with more knowledge of ways Schools First can help us save money in the future! She was very warm and personable. We really enjoyed the conversations we had with her and left happier than we thought we would! Thank you, Jennifer!

This location is now a PNC Bank…read more Worst banking experience we've ever had, once PNC purchased/merged with BBVA. Nothing but problems. One account, upon taking over, they eliminated all passwords and PINs because they failed to issue a debit card for the account-and never did do so. Meaning no remote access to account information, by computer or by phone. No customer service: had to make an appointment with a "banker" to close a CD. Upon showing up for said appointment, turns out the banker wasn't even there. In order for others to "help" close out a CD, we were required to go to the far side of the lobby for instructions to "check in" for the appointment, by text. Then had to answer a number of other texts from the bank before anyone would consider helping me. Up to this point, we'd been using up our remaining BBVA checks. Finally ordered new PNC checks. We've always used duplicate checks. Replacements were represented to be the same. Nope. Single checks-they won't even offer duplicates. Then the very first check written on those new checks, was rejected by PNC as "suspicious" ...because it was a PNC check! Meanwhile we incurred interest charges and penalties on an unpaid account because PNC thought their check on their account was suspicious. Same payment as every month, to the same account -on old BBVA checks were not a problem. One day, suddenly all remote access to yet another account vanished out of the blue. Seems PNC supposedly (they claim) mailed a new Debit card to us, and nullified all passwords and PIN numbers on THAT account. (Never did receive the "new debit card".). Then when we tried to close that last remaining account with them, they wanted us to pay THEM for a month's service charge. It took TWO trips to the branch to finally be able to completely sever our ties there. Our rating would be a negative 10, if that were an option.

After PNC bank take over everything messed up i'm closing all my accounts business and personal I…read morehave to pay $25 fee for one automatic bill

Top notch professional service. They are friendly and efficient. On a recent visit they…read morerecommended that I switch over my MM (with them) to a high interest savings account. My funds went from 1 something % to 3.99%. I love the personalized service.

I like FirstBank…read more The bankers are friendly and knowledgable and take an effort to recognize each of their clients by first name. The lobby is big and the free coffee is a very nice touch :)

I need to be honest I'm shocked that this credit union had even one negative review. The staff here…read moreis always very friendly very professional. They're so helpful when you have questions.. I actually look forward to having an excuse to go in.

Well, let's see... this arrowhead branch is in a grocery store, but it has an arrowhead ATM outside…read moreof the branch. Every time I have come to this branch the staff have been so polite and very courteous. Customer service goes a long way! Today, I went in the branch to get an auto car lease buy out, Leticia was so nice, she introduced herself and was very knowledgeable with every step. The transition was very smooth and I'm very satisfied. Great job to all the staff, I'm very happy to be an arrowhead member since 2001.

Roberto Sosa is a 5 out of 5 stars in making the best deal happen! I walked in with no appointment…read moreand he was quick to hear my needs and work with me to get me into a new car!

Robert was great all around. he was patient and explained everythin. great service. Great service…read moregreat service. no problems all, at all, all goo, no complaints