When I applied for this loan, I received fast efficient and EXCELLENT customer service from Olivia…read more She answered all of my questions thoroughly and was very patient with my many phone calls before actually going through with the decision. And I would also like to recognize Sofia, very understanding and helpful when trying to make a payment arrangement due to unforeseen circumstances which I needed to move my payment date. However the manager Jennifer, is very rude and lacking customer service skills. When she called me to discuss my payment being late (of course I take full responsibility) she introduced herself and bluntly and rudely said "Your payment is late. Why?". I have been in customer service in many fields for over 15 years. The lack of customer service or any kind of understanding or empathy was completely absent. Making me want to avoid any contact with her what so ever. First impression are important, I don't care what kind of business you are in. Otherwise everything else was great, which makies me give this office a 4 star review.

I had a very disappointing experience with One Financial in Corona. I applied after being presented…read morewith an offer for a $4,500 loan at 13.99% APR. When I contacted the branch to finalize everything, I was told that offer was no longer available and was instead offered a $9,000 loan at 23% APR. To make matters worse, a hard inquiry was placed on my credit, which negatively affected my credit score, and will effect my score for 2 yrs now, even though the original loan terms were not honored. I felt misled and frustrated by the lack of transparency throughout the process. I hope the company improves its communication and ensures customers receive accurate information before their credit is impacted. Based on my experience, I cannot recommend this branch. From what I can see it starts at the top. Maybe a new branch manager is needed with the company being under 2 stars. It's clear customer service is last on their list

One main financial, although expensive, was the one place that was able to help me get through a…read morehard time. The loan I got was very high interest rate, but sometimes you just have to pay for the things you get yourself into. I'd say that I hope I would never have to reach out to them only because it is expensive and because of the high interest rate, but you never know. The staff was courteous, friendly, never judgmental and always willing to help you.

From the owner: OneMain Financial has been a trusted personal loan lender for more than 100 years and is proud to…read morehave served millions of customers nationwide. Get a personal loan to help with debt consolidation, home improvement, major purchases and more. Our local team is ready to work with you one-on-one to find a solution that works for you.

I got approved right away and have also recommended them to my family! The assistant manager…read moreMonique made the process really easy and fast. If you're looking for a personal loan I would highly recommend this place they make the process very easy.

Very disappointed with the customer service at the OneMain branch in Ontario. I explained that I…read moreonly had one day off to schedule an appointment. Vania said she would call me back but never did. When I called back, I was told my application had been closed without my knowledge or permission. She was rude, unprofessional, and told me my credit would have to be run again if I wanted to reopen it. There was no communication, no consideration for my work schedule, and no respect for my time. Customer service should treat people with professionalism, not entitlement. I would not recommend this location. The last person I spoke was Vania.

I just wanna think one main financial for working with me on a small loan. Priscilla and Mary…read moreValley it thank you.

Getting a loan isn't the easiest or funnest process to go through but Annica at One Mail Financial…read morein Temecula, Ca has BY FAR exceeded all of my expectations in the matter and that means more than i can put into these words here. I just wanted to make sure that her superiors know just how much I appreciate her kindness and compassion getting through the whole ordeal.. MEANS THE WORLD TO ME getting to down with a real human being with a real understanding of the business and having that patience with me getting all the forms and paperwork together. ALL IN ALL 10 STARS TO YOU ANNICA and matt the world bless you with the same kindness and compassion that you show others!! Respectfully, Suz

they are the best They helped me find what was right with me.Thank you Carissa. Extra nice.read more

Very disappointed with the customer service at the OneMain branch in Ontario. I explained that I…read moreonly had one day off to schedule an appointment. Vania said she would call me back but never did. When I called back, I was told my application had been closed without my knowledge or permission. She was rude, unprofessional, and told me my credit would have to be run again if I wanted to reopen it. There was no communication, no consideration for my work schedule, and no respect for my time. Customer service should treat people with professionalism, not entitlement. I would not recommend this location. The last person I spoke was Vania.

Do not do business with OneMain finical! My husband was scammed by a scammer by the name of David…read moreWashington in February 2025. The scammer told my husband he had won a truck from Dana Fitzpatrick. He scammed my husband out of $40,000 when my husband told him he had no more money David Washington told my husband he could get a signature loan through OneMain finical in Fontana. The original loan was for $10,000 and he went back to OneMain Finical and they told him he would need collateral. My husband went back with our vehicular that was 28 years old and pictures were taken of his car. He was given a title loan of $17, 559.54 payments our payments are 597.00 a month. The car is a 1999 Lexus 350 with over 200,000 miles on the car.

Blanca, THANK YOU! I came in with doubt but you really made everything and explained it all so…read moreperfectly. Thank you for your help !

Here's a good one for ya…read more. I went on Credit Karma and they had offered me a loan through onemain financial. Decent offer, see screenshot below. They have you go through a process with your personal information along with your bank account. Then they do a hard credit pull, which lowers your credit score pretty bad.. I got on the phone with them on Friday and they verbally gave me a completely different offer than the one on the screenshot. They wanted %32 on 60 months and that really pissed me off because they had the audacity to waste my time and make me go through all that process to end up switching it up to a loan twice as much in interest!... They think you're stupid. Now all I wanna do is spend my time to let everyone know about this trash business. Not done yet.. So I call today, Tuesday 5.26.26, the day after memorial day (literally the next business day). I call not because I wanted to do business with this trash company, but it was because my credit score dropped and dramatically affected my credit score and all the other places wanted a secured loan with my paid off car title.. So at this point I'm stuck with them and I call them to see if the offer on Friday was still available and this girl tells me that "yes I can see it was a secured loan and you have to come in and give us your title".. Once AGAIN changed up on me. But this time it's because my credit score dramatically dropped, because they did a hard pull, switch up the deal THREE times bro.. They used the fact that my credit dropped (because of their hard credit pull), did not honor the first deal, did not honor the second deal and tried to screw me over completely with their third deal.. Imagine handing over your car title to a company like this.. Imagine thinking you are about to pay off your debt and they switch something up on you and hold you hostage then do whatever to eat want with you.. If there are any lawyers reading this and see anything potentially illegal that went on here, please reach out to me ASAP! Thank you

Loan shark, I mean legal loan shark! My husband took out a loan in 2011 for $5000. Maid monthly…read morepayments of $299. In 2013, he lost his job, but he had purchased insurance for loss of employment. Filed a claim in the office. Got a letter thanking us for filing the claim, but they need a few documents. 1. A letter from his employer as to why he lost his job. (Self-employed, bad falling out) 2. A letter as to why he got disability overpayment in 2010. (Loan was taken put in 2011) 3. 5 years of employment prior to him losing his last job 4. Where had he applied for work The ladies in the office helped us fill out the paperwork. They themselves couldn't believe the requirements. Needless to say that after a year of back and forth, we asked for a refund for the purchase of insurance, which was like $120. BS! The insurance never wanted to pay and never paid. They'd send us the same letter with the same requirements. Again don't recommend this place. Rip off.

Awful and unprofessional business practice at this location. Reported to the BBB so others can…read moreavoid being treated this way and having sensitive documentation handled carelessly and with disregard. Genuinely shocked at how unprofessional this establishment behaved over the phone every time we spoke . Treated with disrespect and attitude every single time i called and had documentation mocked and challenged as if I was a con. Complete failure on the managers part to fulfill her obligation and responsibility in her role "Description of complaint: The manager at this facility, admitted to submitting sensitive documentation, to her underwriting department, and at the same time admitted that my documentation was not satisfactory, but that she had no interest in making additional effort to retrieve satisfactory and sufficient documentation from me. This resulted in me providing sensitive social Security, lease , and address, documentation documentation, which the manager willingly and admittedly submitted, knowing that the format with which the information was provided was not satisfactory. Due diligence was not taken, through an admittance to refuse to put any additional effort forth on her end, to adequately assist me, which ultimately and additionally, created a hard inquiry on my credit report. I was given no disclosure about how my sensitive information would be disposed of moving forward, or whether that information would be shared The individual was also incredibly rude every single time we spoke. She had admitted on the phone that she was not going to make any additional effort to make sure my information was properly submitted to underwriting. She implied that I had altered my Social Security card. She told me that underwriting didn't believe that my lease was real. She was incredibly rude. Dismissive, unprofessional. And most egregiously, handled sensitive information in an unprofessional and unethical manner. I was polite and courteous to this individual (Leucene) perhaps. She claimed to be the manager. I said her name in question to verify whom I was speaking to, which was met with silence. (She was incredibly rude, and argumentative when I questioned why she would submit documentation to underwriting, knowing well, and admittedly that it was not sufficient) I question whether this business is legitimate. Desired settlement: No settlement requested - for BBB information only"

From the owner: OneMain Financial has been a trusted personal loan lender for more than 100 years and is proud to…read morehave served millions of customers nationwide. Get a personal loan to help with debt consolidation, home improvement, major purchases and more. Our local team is ready to work with you one-on-one to find a solution that works for you.

This is the first place that you should not consider stay far away from here! The are not customer…read moreservice friendly and will talk you into a loan with high interest rates, especially anyone with a poor credit rating. Also, do not consider to loan with your car attached to it. Please do your research and fine someone else.

Wouldn't recommend them. For verifying self employment income they only check tax forms from the…read moreprevious year. They won't give you credit for checks, monthly zelle deposits, cash deposits, etc. Steer clear of these tight wads!