Just when you think it can't get worse, it does. Small and cold...no greeting, no person to see if…read moreyou need anything. The young man that helped me didn't say two words to me. Slipped my check through the slot with not even so much as a thank you. I had to ask him "is that it?" No social skills at all. We all know who you cater to but at least have the decency to replace the torn and faded American flag out front. At least Chino Hills has some humanity in it still.

0 star Stephanie as a teller is a sample of no customer service I was mocked and humiliated…read more Was not helpful , accusatory

I checked in recently to get another Medallion Signature Guarantee and the Chase Team here made the…read morewhole process so blissfully easy! Setting the appointment over the phone with Andy was so pleasant and fast and when we arrived on the Appointment day we were kindly acknowledged and greeted by every Team Member who saw us which made us feel so relaxed and welcome. We loved that there's a strong consistency in Highly Professional Habits across the Team, from the Sharp Business Casual Attire to the organized and punctual pace of proper urgency. Chris Dobrinska was dynamically effective, efficient, and authentically interesting and charming as always! I really love how he takes the time to shake my Mom's hand, offer us water, thoroughly examine our Paperwork and guide us through the Process in a helpfully kind way, and make us feel genuinely cared for and included as part of the Chase Community! Chris is a terrific Role Model of lively and nourishing usefully informative Fun who takes care of Business swiftly and always leaves us with a positive and lasting impression!! Thank you Team Chase for modeling such courteously kind Professional Etiquette and providing Top Shelf Customer Service!

Always friendly and helpful Manager helped me and answered…read moreall my questions without appointment

I am beyond disappointed with American First Credit Union and will never bank with them again…read more American First was supposed to pull my loan payment from an outside bank account and apply it directly to my loan. Instead, they incorrectly set it up to pull from my American First checking account, which only had enough funds to cover my final bills as I was in the process of moving banks. Because of their error, my account was repeatedly overdrafted and I was charged daily overdraft fees. These fees added up to well over $200, even though this situation was completely preventable and caused by American First's mistake--not mine. When I called for help, I was refunded only $30, which doesn't even come close to covering the fees they charged. I also asked about hardship options such as payment reduction, interest reduction, or a reasonable deferment. The only option offered was a past-month deferment, which made no sense and provided no actual relief. What made this experience worse was the lack of empathy and support. The representatives I spoke with did not make me feel like they were trying to help resolve the issue. Even at the end of my calls--while I was explaining that I couldn't make a payment--I was being pressured to make one anyway. Credit unions are supposed to support their members, especially when the problem was caused by the institution itself. American First failed on every level. I will be closing my accounts and warning my family and friends to avoid banking here. I am still seeking a full refund of the overdraft fees that were charged due to their error.

I always have great service from the staff! I come from a…read moreshare branch so it's great to go in for services other than the ATM! Thank you so much!

They were very knowledgeable with my problem I was trying to solve. Very accommodating compared to…read moreanother bank which really led me down a wrong path.

I saw the bad reviews and thought it couldn't be that bad, but it is. I went in person to open an…read moreacct for my non profit which generates 1/2 million annually. Nobody could help me. The receptionist was useless. I took the business card of the person who could help me. I called him 3 time over the course of a week and never got a call back. So I opened my acct with Wellso Fargo instead.

Huge shoutout to Emilio for making the process of opening a joint account so easy and actually…read moreenjoyable! From start to finish, he was super friendly, knowledgeable, and patient. He broke everything down in a way that made total sense and never made us feel rushed or overwhelmed. Emilio's positive attitude and attention to detail really stood out. What could've been a boring or stressful task turned into a smooth, stress-free experience. You can tell he genuinely cares about helping people and getting things done right. If you're thinking about opening an account, do yourself a favor and ask for Emilio--he's the best!

I've been receiving constant harassing phone calls and emails from Luis Barrios despite never…read morehaving done any business with this credit union or having met this person before. I am on the national do not call registry and have filed a complaint with the FTC and FCC. Luis has violated the following California laws. California Consumer Legal Remedies Act (CLRA) California Business & Professions Code § 17200 (Unfair Business Practices) Federal TCPA (Telephone Consumer Protection Act) Penalties Under TCPA (which applies in CA): $500 per illegal call $1,500 per willful call

Nice branch with two drive up ATM's well lighted . I was there at night so that is what I needed…read more Not architecturally significant. Parking is plentiful and with the new civic center across the street I can see this as extremely well placed. No complaints

This place always looks ghetto and poorly maintained, considering it's a national bank. It should…read moretake more pride and do its appearances.

First time I heard of something like this, I was trying to cash a check that was drawn on their…read morebank. My bank said there was gonna be a 10 day hold on it for some reason which is strange to me since I always cash these checks every month, but I take it here because I was in the area and they said they couldn't cash it here. Only certain locations can cash Citibank checks to non members. I just found that very strange. It's a bank, it's their check, you walk in you would think that you would be able to cash it and conduct business. Strange and dumb policy they have. I'm also leaving this review as a warning to everybody else. Don't waste your time with any of their checks here if you're not banking with them.

They shredded my card without calling me after I talked to LESLIE. She said that she called me…read moremultiple times and I looked through my phone and there was no missed calls. She's a liar and they just want to make you get another card with them. Super disappointed now I have to get a new card and probably gonna get missed payments cause I don't know what was on auto pay. SMH go to Bank of America instead

Though this bank branch is busy (as is with most Bank of America), the staff at this location has…read moregone above and beyond to assure that my needs are met. I needed to open a new checking account and Ana (branch Manager) made sure to find an appointment available within 2 business days. Wanda assisted with my inquiry and she went above and beyond with assisting and explaining the whole process. She was both personable and professional. I would highly recommend making an appointment with Wanda if you're looking for a great banking experience with a level of professionalism that is unparalleled. I am completely satisfied with the customer service that Wanda provided! I highly recommend this Bank of America location as its staff seems to truly enjoy what they do and care for its customers. Thank you Ana & Wanda for your excellent customer service!

My transaction went smoothly. Teller was very helpful and…read moreefficient ‼Awesome Service‼ Nice and cool in there‼

Excellent experience setting up a business account. Great support and incentives to move my…read moreaccounts from another bank.

We walked in for a quick question and nancy that was working there that was not busy with no…read morecustomers was not willing to help! Made us wait just because we didn't have an appointment!

Love the new look, it makes it feel more welcoming, great customer service as always.read more

Customer service here is atrocious. Either I caught the monkeys in the middle of their shift change…read moreor there is just a complete level of ineptitude that I am not aware of. There are four windows open with three customers. One waiting to be called upon so long they have to go outside the establishment to urinate Comes BACK inside and still nobody has moved. It takes a Fifth teller to open up for this person to be seen... with a whopping 3 customers in store Maybe it's the paint from the new remodel making them dizzy. I don't expect much, just for the people to work the windows that they're sitting at.