I checked in recently to get another Medallion Signature Guarantee and the Chase Team here made the whole process so blissfully easy! Setting the appointment over the phone with Andy was so pleasant and fast and when we arrived on the Appointment day we were kindly acknowledged and greeted by every Team Member who saw us which made us feel so relaxed and welcome. We loved that there's a strong consistency in Highly Professional Habits across the Team, from the Sharp Business Casual Attire to the organized and punctual pace of proper urgency. Chris Dobrinska was dynamically effective, efficient, and authentically interesting and charming as always! I really love how he takes the time to shake my Mom's hand, offer us water, thoroughly examine our Paperwork and guide us through the Process in a helpfully kind way, and make us feel genuinely cared for and included as part of the Chase Community! Chris is a terrific Role Model of lively and nourishing usefully informative Fun who takes care of Business swiftly and always leaves us with a positive and lasting impression!! Thank you Team Chase for modeling such courteously kind Professional Etiquette and providing Top Shelf Customer Service! read more

Always friendly and helpful Manager helped me and answered all my questions without appointment read more

Very polite and efficient! Super helpful, answered all my questions! Will definitely come back to this branch!

Chase Dobrinska was very helpful . He helped me out with my Name change on my Chase debit card, he was very attentive and friendly . Will be a returning customer :) read more

Extremely rude! I needed to get joined to my brothers account and was already pre authorized. They straight out said no time. After a moment of silence I asked when a good time is so the teller made me an appointment. The banker just finished with a client and they left and no one else was in the lobby. I decided to try my luck and I went to another chase in chino and the banker helped me right away. It literally took 5 minutes all I had to do was e sign some papers. read more

If you want your freedom stripped, time wasted, and to be treated like a criminal, this is the bank for you. Nearly 3 years ago I was traveling through Pennsylvania and tried to get cash. They flagged it as fraud and shut off my card. The card is trapped in limbo and neither the branch or the corporate office can fix it and they refuse to send me a new one. I have a joint account with my wife but I can't even deposit money into it because I don't have a valid card. Their security against fraud is for their benefit and your inconvenience. They shut off your card and then send you an email days later asking if you attempted to use the card. In my case I was in Pennsylvania on the toll road and couldn't get cash so had to PayPal someone $240 to get $200 cash for tolls. What can I say? Never had a pleasant experience in this bank and every time I come in they look at me like I'm attempting to do something illegal. read more

This review is for the bank clerk for this location. The girl with LV necklace and vca bracelet had bad attitude. She was impatient and didn't even say hi looked like someone owe her money. Banker Chris was nice but I won't return to this location. read more

Michael the teller! Great quick experience with a smile, couldn't ask for anything more from my local bank

I just HAD to yelp this.. Chris is great; he's patient, helpful, informative, thorough and he's quick too. You can tell he's experienced and he goes thru everything with you. Also, if you ever have questions you can just email him and he will respond fairly quickly! Thats always a plus. There aren't a lot of bankers that are memorable to me, unless they were jerks but Chris stood out. He just seems like he genuinely wants to help you. Like my other reviews, great customer service is very important to me, so here i am.. sharing our banker with yall. You're welcome. read more

I live close by and come to this location often for my rent check. The people here are fairly nice and always helpful. About 3 months ago, my wallet was stolen so I don't have a form of I.D. I've come to this location since I moved in May 2022. I explained my situation and I had a picture scan of my ID. Chase was so understanding that they still allowed me to withdrawal my cashiers check without my ID starting since my wallet was lost. WELL TODAY WAS NOT THE SAME. Today I went in like any other day, I still did not have an ID because there was problems with the delivery, but I went in anyway because they've never given me any problems. Lana Hernandez was there today, a women whom I've never seen. That's not to say she had never worked there before, but my husband and I had never seen her. She refused to work with us. When I explained to her that we came to this location often she started to say she didn't recognize us and proceeded to ask her employees if they had ever seen us which they said no of course because there are many employees who have gone and came INCLUDING HER since we had never seen her before. Again my husband and I have used this location since May 2022. My point is, don't be rude. Don't act like you've been working at this location for a long time because you have not. If management changed and employees are different, say that. Don't accuse your loyal customers of being liars. Lana Hernandez, please learn to work with your loyal customers. Please find a better way to navigate things. read more

All the banks are like that, line is long. There is a lobby staff pretending to try to help you and she asked a hundred questions and turn out that you have to handle your self. Don't bother answering them. read more

My favorite Chase bank. There is one drive-thru ATM outside for your convenience. The bankers here including one of their managers (Diane/Diana) are some of the best people I've ever had to deal with. They are super friendly and genuinely endearing. I've never had a bad experience here and I always leave with a smile on my face. Some people smile to your face and sometimes you can tell they're just "doing their job", but the people who work at this branch seems genuinely happy to be there to assist their clients with whatever their needs are. Like all banks, there will be lines and long waits depending on what day and time you go. I don't get how some can complain about the long waits when they go during high peak hours. In fact, ANY bank you go to during the peak of business hours will have long waits. If you're going to be bitter, please BE SENSIBLE AND RATIONAL. read more

Service was good but poor communication. Wanted just an atm and a separate Visa card. Process was close the account and open another what a pain in the ass. read more

From day one, the employees at this branch have always been welcoming, professional, have wonderful sense of humor and just all around FANTASTIC. Gina, Fabian, Chris, Bertha, Ryan, Veronica, and all the rest of the employees have always been extremely helpful. Best of all, they greet you with a smile. (I always leave with a smile.) This branch is the best. Jamie Dimon are you listening????!!!! Lisa W. read more

was just helped by patti this morning, she was very helpful and explained everything thoroughly. had no problem answering any of my questions, definitely will be asking for her any time i come into chase read more

I made an error on a cash deposit, and had to return the following day to resolve it. I found the staff to be very professional and they made everything right. Plus the teller was hot ;). read more

Switched banks just because they are so unprofessional and slow here . Had to come back 3 times when I had 2 appointments set and left after I was there for over 45 minutes... bye chase hello wells Fargo read more

I had such a amazing experience with a banker by the name of Roxy. when i needed to change my new card into another one with out even coming into the bank, she was so cool i just had surgery on my leg and it's so hard to walk and she made it so easy to still keep my card until the new one comes. It's bankers like Roxy that keeps me having account and making my surgery life easy; another thing i haven't had account because of horrible bank service in 7 years. so Roxy thank you for speaking volumes . YOU ROCK!!!!!!!!!!!! from Mikia L. read more

By far the best bank I have ever dealt with! Chris and Diana always recognize me and say hello and make sure that I am taken care of for any of my needs. I feel this branch has exceptional service and go above and beyond what most expect out of a bank. Please don't put in more banks without people, it is what keeps me coming back! read more

Always a pleasant experience here! They have great service and its always very clean. Chris Dobrinska has giving my family and I great service every time we have needed anything. He is always willing to go out of his way to make sure we are taking care of. He is the reason we continue to use this location. read more

We've had our accounts at Chase for a long time (since they were Washington Mutual). Great customer service for the most part. Recently went to 2 different locations looking for the notary and in one case, they were BOTH out of the office that day. ??? It's awesome that they provide the service for free, but maybe better job of scheduling? Be sure and call ahead (hopefully they pick up the phone - they did not in my case) to see if the notary is in. Otherwise, we think Chase is great! We like all of the new ATM's inside and check deposits from our phone to make things more convenient. read more

They don't keep their word. They won't give any perks to customer. Willing to have me close 4 other accounts for not allowing my daughter to have a free checking account. read more

Agree with the other posters. Friendly staff, but 30 min to an hr to see one is unacceptable. Line is almost always a long. Went to the Chase on Riverside drive or the one by Albertsons. No lines! read more

The service here is very good. Friendly people with the knowledge to provide a good banking service is what this branch is all about. Banking has become so impersonal that when I encounter polite and courteous bankers it notes mentioning. Compared to Wells Fargo and Bank of America, Chase is far superior in every way. I would say they are the best bank for any small business. They have a lot of services for small business that the other banks fail to deliver. So with Chase offering more to customers than other banks, and this branch being staffed by some great people, you may want to consider a fresh change and experience banking with them! read more

It is absurd to have only two windows available, there are always at least ten people in line and what used to take 10 minutes now takes 30, ridiculous! read more

I walked into Chase last week and was inquiring about opening an account. I was helped by Vanessa Banuelos, who did an excellent job explaining about the special incentives Chase offers. She was very professional and I am now a happy Chase customer. Vanessa did such a great job explaining things and helped me refinance my car, which saved me $200 a month because of their rates. Thank you Vanessa for making this an easy decision! read more

Horrible Customer service. They are all rude there avoid this location. Terrible experience. Never going back there.

This place has the worst customer service! The female manager(wish I got her name) there is incompetent. All I asked for was a withdrawal and she could not make a one time exception for a withdraw over my withdraw limit so i can but a new car. She gave excuses about how the account has limits. Idgaf you're a manager make it work! So I went to the branch off of Ontario and a banker who was extremely nice took care of me and made it work! Made one phone call and it was take care of immediately! He got me MY money out of my own account and I was able to buy my car. Smh ridiculous I had to drive across town to a different branch just to get something done smh. Worst customer service ever at the Eastvale chase. read more

I've banked with Chase for about 2 years and therefore never encountered any issues at all. Everything about Chase is user-friendly and phenomenal. This branch has extremely helpful employees, that are great at explaining everything in great detail. This branch set up my first checking account and credit card I've surely always been happy here! read more