Answered all my question for what I went in for it was a loan it was good experience over allread more

I've been meaning to write this review and today is the day. I've been to this SF before and I've…read morewalked out when I've been told that Jason is not in. The five stars are all because of Jason. Jason is attentive, patient, and friendly. I always feel relieved when he's able to help me. His support makes what could be a stressful experience much easier. This branch is fortunate to have someone like Jason working here.

Very difficult to reach after they texted me that the card to my account was no longer available…read morebut gave no reason.

Customer service in the bank is great and the employees are very kind. However, their app and their…read moreonline banking is stuck in the 1970s ...transferring money to them from one account to another can take 5 to 6 days and there's no Zelle - they've known about this for many years, but have done nothing to upgrade.

Not great customer service. I went in last Wednesday to withdraw some cash, and found a lobby full…read moreof people waiting to be seen for their appointments. The line for the tellers wasn't too bad, maybe five people with one teller working. My teller wasn't particularly friendly and occasionally scrolled on her Apple Watch during our transaction. I asked if I could have an envelope for my cash, which she gave me with my cash instead of putting the cash in the envelope for me, so I had to scramble to get everything in my purse with everyone watching. Mind you, there are signs everywhere telling you to me mindful of who is around you when exiting with cash. It seems to be the bare minimum when it comes to service, no smile, and very little conversation. Honestly, I've been treated more politely on the phone with B of A than in this branch, and I've been a customer since 1982. I'm guessing this is a managerial issue, since everything flows from the top. I've read the customer reviews for this branch and they are embarrassing. There are many other banks in the area who's customer service is so much better. How can you be satisfied with these sad reviews you are getting, you should do better.

Sara Van Tilburg is a racist banker. My name is Linda…read morePorier I went in the bank a few weeks ago trying to send a wire transfer to my mortgage company she asked me all type of questions about my transfer she's asking me where I got my money from? what do I do for a living to have all this money in my account, I was really uncomfortable, I will never go to that branch again.

Slow, slow, slow, slow, slow, slow. Nothing else is worth…read moresaying about the staff at this branch. They they are so slow every time I go in to do any transaction. slow slow slow, I have been a eastwest bank customer for over 20 years and other branches never perform this bad, it takes forever to deposit a check the counter.

Terrible customer service. 3 tellers sitting and doing nothing while there is a huge line with one…read moreteller window open. The only open teller Jason was extremely unhelpful and rude. I had two checks to deposit and was in a rush so I didn't fill out a deposit slip. Every other bank normally takes me checks and helps me fill out a slip just to speed things up. But not Jason. He told me to "go fill out a deposit slip" and I had to go wait back in line. Talk about terrible customer service. East West Bank, you really need to train your staff or hire friendlier people. Jason didn't seem like he cared about his job or his customers. That said, will not return to this branch.

Customer service is no where is sight clients standing in line over 30 min let alone everyone…read moresitting in a seat to talk with a customer service rep longer then a hour. As manager chooses to not address any issue with clients Then you have another employee chose to leave when the bank is at full capacity the lack of professionalism at this Chino branch is nonexistent

Came here on a week day after work. They closed at 5pm and I got here around 4:30 pm. Parking is…read morevery easy, they have their own lot. Once I arrived I had to wait in line. There was 1 person at the window and I was the 3rd person in line. A banker greeted us and told us another person would come to help.. no one ever did.. I waited about 15min and once it was my turn there were about 4 people behind me. The lady at the window was very friendly. She talked with my kids and said hi. Very nice. I just think they should have more people at the windows or even ATM machines. They didn't have any ATM machines inside. It was alright but it seems like they are moving away from having people at the windows.

Amazing staff was able to set my sons disability account when US bank could not because they had…read morebarely any knowledge how to and were uncomfortable doing so. Highly recommended!

Rosa Brown at the Pomona Branch is so incredibly helpful! She is very kind and professional.read more

Special shout out to Jessica who answered my call after they closed and still tried to help me when…read moreeveryone was gone! Great customer service! Also, Allan has been great at calling me to keep me informed and updated about the new loans in this Covid-19 craziness. I've had great service at this branch!

Absolute horrendous customer service. "Supervisor" Stephanie Villasenor was not wearing a name tag…read moreduring our encounter which I would describe as incompetence with an attitude. Went to the teller to make a deposit, absolutely wasted my time, left accomplishing nothing and was seriously inconvenienced. When you ask someone if they have time for an extended process, and they answer "no". That means, let's conclude. Not disappear behind the counter for 25 minutes with my documents and ID and then come the corner with an attitude when I start asking coworkers questions. My evening plans had to be rearranged because she doesn't understand time? And no deposit at the end of the day. Escalated to corporate.

FLOR SCOTT. The only name you need to remember when coming to this bank…read more Extremely helpful and patient and takes her time to explain the ins and out of banking. Highly suggest making an appointment in advance.

Flor Scott was amazing, I came in wanting to turn in a scammer and she walked me through how to…read moreprotect my accounts my social truly grateful you only allow five stars I would give her 5000 thank you so much sincere this Trina Yelp

Need a ATM for your credit union here it is but they charge you $3. I am thinking it's not one of…read moreour credit unions. Sad face

It's New Years Eve and their website says they close at 6pm today and my husband got there at…read more1130am and as he walked up he saw a woman locking the door to the bank and advised him the bank is now closed!

Brought my daughter in to set up her first checking/savings account. Immediately greeted by Yisel…read moreVega. Yisel not only set up the account she explained every detail and process to my daughter. Yisel didn't pressure her in any way. I appreciate the education she instilled in my daughter.

I went to the ATM drive-through and there was a cone in the middle. My car fit perfectly and I…read morethought the bank wants customers to know there's two separate lanes. Then I see the depositor and immediately knew he meant to block it not that there was two separate lanes. I politely asked at what time would he finish in my mind so I can come back late and with his body language he wanted to fight me he said, don't you see there's a cone. Which to my response was well I thought it was for two separate lanes. Chase needs to be careful who their supplier is.