Customer service is no where is sight clients standing in line over 30 min let alone everyone sitting in a seat to talk with a customer service rep longer then a hour. As manager chooses to not address any issue with clients Then you have another employee chose to leave when the bank is at full capacity the lack of professionalism at this Chino branch is nonexistent read more

Citibank - Cashiers leaving clients in line with no teller in sight for the past 30 min - Banks & Credit Unions Near Me - Chino Hills, California

Came here on a week day after work. They closed at 5pm and I got here around 4:30 pm. Parking is very easy, they have their own lot. Once I arrived I had to wait in line. There was 1 person at the window and I was the 3rd person in line. A banker greeted us and told us another person would come to help.. no one ever did.. I waited about 15min and once it was my turn there were about 4 people behind me. The lady at the window was very friendly. She talked with my kids and said hi. Very nice. I just think they should have more people at the windows or even ATM machines. They didn't have any ATM machines inside. It was alright but it seems like they are moving away from having people at the windows. read more

Karen Estrada was very helpful. She patiently put in a lot of effort to resolve my issue. We had to communicate with the head office a couple of times, and she patiently explained everything to both sides until we reached a solution. I truly appreciate her support -- she is the best banker I have ever met. read more

Andreas is the best and most knowledgeable banker I have ever met. He is efficient, like I said, super-knowledgeable, quick, and an absolute pleasure- he is friendly and really cares about people. He is also a great conversationalist. He talks about whatever you could possibly bring up, is genuinely interested and gives great advice when you ask for it, but is in no way a "salesman" type, he is easy to talk to. I went in yesterday and today and both days, I left wanting to talk to him, about nothing to even do with banking- he's just an awesome person and the best part of Citi. Thank you sincerely, Andreas! You are amazing!!!!! read more

Branch NEVER answers the phone so the only way to talk to someone is drive down there and do it in person. The banker Chris Li has no clue what he's doing, sat there for 15 minutes while he looked up how to release funds for a trust. THEN he proceeded to give me the wrong information. Came back later to get an email so the attorney could get the correct information and Chris said he couldn't talk to her... about the needed documentation, nothing personal, solely what documents we needed. Makes NO sense!! I asked to speak to someone else because he obviously was clueless, luckily Daniel was knowledgable and helpful. Gave me completely different information than Chris. Chris Li was rude and had no idea what he was doing, go get trained buddy! read more

They are always helpful when I go in. Sometimes they don't answer their direct line immediately, but I call back. They are courteous and friendly. Hector is a great contact. I recommend him. To those who complain on this bank, take your accts. to the extremely, horrible bank on the corner of the intersection....x America. You'll really encounter bad practices and then you'll be grateful for Citi of Chino Hills. Citi adheres to ALL STATE REGULATIONS. If your credit card was lost or stolen, they MUST take action. They don't say too bad. If they guaranteed a bonus for opening an account, YOU HAVE THE RECEIPT AND PAPER WORK IN YOUR HANDS AS YOUR GUARANTEE. Nobody refuses to give business cards. STOP FABRICATING STORIES. Then, close your accounts and save the upstanding employees headache of dealing with you! If you think you need to report your bank, contact DFPI, Dept. of Financial Protection and Innovation. Phone: 1-866-275-2677 Email: licensing@dfpi.ca.gov. You better have all your ducks in a row! read more

Worst bank experience ever. The branch manager we met, named Tyler, refused to give us a business card, did his best to add obstacles instead of helping us. For example, he insisted that the service address in the SCE bill is not enough to prove residency and the mailing address needs also to be the same physical address. Which defies all logic. I gave up on adding my wife to the checking account, moving my money out of it and closing the freaking checking account so I don't have to go to a Citibank branch in life ever again. read more

First of all I would like to say everyone at the bank greeted me with smiles and concerns. I had an issues with my new account and was frustrated with the customer service. Ted M. Guzman help me problem solve my issues seamlessly and with ease setting up my new account. He walk me through all stages and layer of setting up my account step by step. His representation really shows a great service and the care for his customers. I appreciate Ted being personable and providing a genuine care. I would high recommend working with the team at this location and I thank Ted once again for giving citi bank another chance. read more

I placed a lot of $ into a checking account which after 60 days I was supposed to receive a bonus offer put into my account. My $ was placed into an acct on 6/11/2023 and 8ts 10/10/2023 and still don't have my bonus $ offer. I have called approximately 10 times and spoken to 4 supervisors who have all lied and told me an investigation needs to be opened and to wait 7 business days. I wait, call again, speak to another supervisor who tells me another investigation needs to be opened. I have never dealt with such liars and terrible customer service in my life!!!! Run don't use Citibank!!!!! This has all taken place over the phone to they're 888)248-4226 # read more

Another worst bank experience, and they don't care at all. It's Obama another worst decision to bail them out!

I use Citibank for small banking needs. The good: The plus side is hardly anyone uses this branch so usually the line is fairly short. The bad: The staff is nice most of the time though. They are almost too patient - there is no sense of urgency which means every transaction either takes a long time to do or it is shabbily done. The ugly: The hours are SO inconvenient for small business. I imagine it would be even more inconvenient for personal needs. Unlocking the doors at 10 AM and locking the doors at 5 PM means if you (unfortunately) have to go into the branch, the most convenient time to go is during lunch time, the time when half the staff is missing. As for Citibank as a whole: -Extra services for small business (e.g. merchant, payroll) are a mess and not properly synced with Citibank - good luck finding anyone to help you -Small business web difficult to use -Lack of security (rumor is that Citibank was recently hacked and a high amount of signature images and checking information obtained to create fraudulent checks to which I've been a victim) read more

Had fraudulent activity on my card and they basically said too bad. Having to cancel my account so I don't keep getting reoccurring fraudulent charges on my card that they make me pay. read more

I use several different credit card companies But Only company that gives me problems is you.. Worst customer service and rude, system error all the time, late response and so on I simply decided to close my account and not to use them again read more

This is a SILLY bank, from the manager, customer service representative, vice president of investment group, they don't know what the hell they are doing. They don't return calls, emails and never pick up phone calls either. I closed the account after 6 months and hope that no others bank with them. Please go to other banks and get a much better service. read more

Worst retail hours and lazy employees. Credit card had fraud activities and they took forever to resolve that other credit card companies had done much more efficiently for me in the past. read more

Opened the account for my son who is a college student and gave the acct mgr the student ID so he can make a copy for the record. He explained that there are mo monthly fees with student account. From the very first statement we've been charged $10 monthly fees. They said we had regular checking and not student account I don't understand? ???? Had to arrange time to come in to the bank again to again show them my son's student ID read more

What bank still closes at 5pm?? This is 2016 not 1980. Then they wonder why they have no customers (which I am not and never will be) just had to deposit for someone that uses this bank. SMH read more

Citibank - Losers - Banks & Credit Unions Near Me - Chino Hills, California

Call them and they use a robot machine. No human pick up and when they do, they are unhelpful and transfer you around like a pingpong. They need to get there act together and stop using robots to answer calls. The software robot they use is complete trash. read more

Small bank, but most services offered here. No notary services yet. One walk up ATM and one drive through. Plenty of parking, easy to find. Small little wait area with magazine and coffee in morning. Overall friendly service. read more

The tellers are very courteous. The bank is never to busy. I like the atmosphere. The e entire staff there is willing to help.

Extremely unpleasant experience. I don't know if it is Citibank as a whole or it is just this branch, but their check cashing policy is completely ridiculous and unnecessary. They clearly have no concept of customer experience, or if they do, they just don't care, because I escalated the issue to the Vice President at the branch, and there was not a single sympathetic ear at this branch. I like others, was tying to cash a check at this branch without having an account here, and they took my social security number along with other personal information since I was not a customer. I was told that it was to prevent money laundering. In addition, if there was a second payee, they would absolutely not cash the check. The check was issued to my wife and myself. My check was from Farmer's Insurance for $52. Somehow I seriously doubt Farmer's Insurance is involved in laundering money for criminals, especially in check amounts as small as I was cashing. That would be a cost prohibitive venture for money launderers, and is laughable. I will not go in to the specifics of the conversation, because I became heated myself, as I am sure many other customers would empathize when being treated like a criminal. This is clearly a situation where common sense is not exercised by any staff at this branch all the way up to the Vice President/Branch Manager. They are merely robots following a script, with no care or consideration for the human beings that walk through their doors. They also have no concept of customer loyalty, as we were shopping for a new bank, but we will now NEVER bank at Citibank, when they treat their customers, or potential customers like criminals. Management at this branch should all be fired and at a minimum, they should all be trained in customer service and understand they are in a SERVICE industry. Their sole purpose is to meet the needs of the customers banking with them and to increase revenue for their branch. Driving customers away through their rude isolationist behavior most certainly does not do that. Shame on Citibank. read more

Worst customer service here. I am a gold member and they have the gall to charge me $10 a copy for notary. My branch on Tyler, Riverside has the best customer service. They go the extra mike to make a customer want to bank with them. Take your money elsewhere. read more

Bad hours Bad service The tellers are very nice. As for the hours I hate it. Bank closes at 5:00 PM on Fridays !

They reel you in with good incentives to get you to be their clients/customer but than the customer service is horrible & the fees for everything goes way up. This particular branch, I went to withdraw some cash & their cash dispensing machine wasn't working, so they basically told me there was nothing they can do. You guys are a bank, when a machine doesn't work you move onto counting the cash by hand & getting the customers in & out, not this branch. The whole bank stops & you can't do any transactions. Then, if you need a money order they hit you with a $10 fee, ridiculous & $5-6 dollar fee for using out of network atm not including the fee from the other bank that you used. They are scam artist & crooks. I closed my account & will never do business with a company like this again. read more

Terrible service. Terrible hours. Who opens at 10:30am? As a business owner this bank has made life difficult for us. Sad example of a bank. read more

citibank sucks. 1-friday bank closes at five 2- many many locations have sealed off overnight deposit slots/drawers 3- i have been a customer for twelve plus years both business and personnel and they still put holds on my deposits often, and the holds are multiple days! my deposits have never ever bounced. 4- the branch i go to stopped photo copying my customer's checks that i deposit. i like to keep copies for my files. 5- i went in for a refi on my residence and they said forget it in five minutes. i went to wells where i have a couple other accounts and wells made the refi happen 6- their online services are inadequate. linking my credit card requires me to get out of the business acct and sign in to the personnel acct. -to their credit they are consistent. they consistently suck!!!! that is my report from southern California san fernando valley. shittybank sucks! read more

Very friendly tellers just not enough space when it gets really busy. One walk up ATM which makes the wait a bit more than u want , unfortunatly the bank has very ridiculous rules on checks and depositing. We have been with them for awhile and have depositied many checks for our business and all of a sudden they wont deposit them without some over the top request.we have been loyal customers and they still treat you like ur someone new it gets annoying.. read more

This bank is the worst! Not this location specifically but the entire organization. They lack from customer service, to how they disclose how fees will be generated, and how the banks operates as a whole. Do not bank with citi read more

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The worst bank ever, takes forever! Teller does not know what they're doing! It takes a teller 35min and more just to do a simple que. read more

Really unpleasant experience to said, I don't have an account there but the service was very unpleasant. Just needed to cash the check I received from client, the teller ask to have my social # along with my ID. Having concerned about giving my personal info,I ask why. Very rudely teller replied "If you want to cash a check that is policy", than he added and said "we need to prevent money laundering". He talk to me like I was criminal, was I out of place to express my concern for giving them my personal information?? read more

Ted Guzman Branch Manager at Chino Hills, gave professional service, and friendliness to a appreciative customer.....me! He offered as well to keep me posted on a transaction I was concerned about. Thank you Mr. Guzman. You represent CITIBANK very nicely. read more

I wonder if the branch staff checks their review? I would to improve service... just saying. Well I'm sorry others have had shitty service here. They have been wonderful since we moved here about 8mths ago. They have gone above and beyond to accommodate us. I'm sure if the person prior to my review would have explained about the chemo payment the bank staff would have taken care of her/him. Better question is WTH are you doing waiting until 5:04pm to go to the bank if ur mothers chemo payment is sooo damn important. Don't be mad at someone else for ur mistake. Student bank account lady I would have been outraged and they can take care of those changes by phone. I'll keep adding a review each time i come but I love my citibank branch. Sorry folks. read more

Without a doubt the worst bank I have ever experienced. In particular I am referring to the branch in Chino Hills. I only opened a bank account with Citibank because a young employee in the office would get a $50 referral fee and I wanted to help out. I originally opened the account at the Santa Barbara branch. Despite being told by the rep who opened the account that the referral to the employee and to myself (a pleasant little surprise) would be added in 3 months. This isn't the point of my yelp but long story short, the employee never received it until going to an executive at another branch. I never received mine but didn't feel like going through what she had to get it and just let it be a first strike against Citibank. I got married and moved to Chino Hills in December and we decided to bank with Bank of America. I moved all deposits to BofA and kept the Citi account open until it was closed on Tuesday with a zero balance. I actually missed zero by $12 and so had to also pay a $34 fee to Citi. After getting a confirmation from the teller that the account was closed I received an email Thursday, today saying I had been charged another $34 fee for an overdraft. Confused, I went to the Pipeline branch today to inquire. The teller was relatively friendly and explained that a fee from Paypal was in transit the day I closed the account and therefore Citi didn't close the account. No problem, I can contact Paypal and put in BofA payment information. The teller told me they returned the $50 request unpaid to Paypal. Even better, Citi isn't out anything and I go handle this small transaction. The teller then says that I have another $34 fee to Citi for not paying the item. I asked her to remove that due to the circumstances so we could close the account as requested on Tuesday. She came back and said her manager was making a goodwill credit for THAT $34. All the while showing me the screen printout which showed only the $34 charge which when forgiven would leave a zero balance as intended. The teller then proceeds to tell me that the assistant manager wants another $34 bank fee charged for the same $50 that was returned. She claimed that Paypal sent it twice generating 2 bank fees and she was unwilling to credit the 2nd. This left me paying the bank a measly $34 because they failed to close the account. At this point, the Assistant Manger Elaine Lopez entered came out to the lobby from behind the wall. Undoubtedly the rudest person I have ever met than is in a service business like a bank. Ms. Lopez continually smirked and said that if I didn't pay the $34 fee she would leave the account open and report me for a negative balance. I took out my wallet and said "here is $40" which should take care of it and to please close my account. She responded in a mocking manner that if I didn't take the change the account would be left open and eventually incur a monthly fee. How frustrating!! And to put up with someone being rude to a person who only opened the account to help a friend that the bank reneged on. Forced to stay I went back to the teller and Ms. Lopez went around behind her. I gave her the $40 and Ms. Lopez made a few entries and announced that now the fee was $52 and 99 cents! I couldn't help but laugh at her. My wife and I have checking account balances with over 6 figures in it so I am used to being treated well at banks but here was an assistant manager treating me like a fool. I quickly pulled $52 from my wallet and again, Ms. Lopez said that the account would be left open owing 99 cents and that quick fake smile that rude people make to me. I asked one more time that if I gave her the 99 cents and pay $52.99 (for what I have no idea) could I get ANOTHER confirmation that my account was closed. Another rude look and a yes as she passed me a penny and a receipt stating for a 2nd time that the account was closed. I have never been to a bank where random fees accumulate while I am standing there which weren't on the account when I entered the bank and in fact Citi had done nothing except refuse the paypal transaction which they should have since I closed the account. My 2 cents is to resist banking at Citibank if you have to use the Pipeline branch and by all means stay clear of Elaine Lopez. Bank of America is across the street and is as polite and helpful as you would expect a bank to be. read more

This is by far the worst Citibank Branch ever and the Vice President/Branch Manager Alex Quennevillle was the rudest person on the face of this earth. I have never dealt with someone especially at a bank that is so rude and treats others as if they are criminals because they are in shorts and a t-shirt. We have been a Citibank customer for close to 8 years and I am usually ranting and raving about how Citibank is the best bank ever well not in this case. Most of our experiences have been in the Hemet area at both branches until one closed. Then in 2011 we moved to the Inland Empire and transferred banks to the Claremont location. Never really dealt with the Chino location only usually through the ATM as we live closer to Chino but there has been fraudulent activity on our account and when my husband talked to someone over the phone they had suggested we opened up a new account and close the old one, which is what brought us into the Chino location on 9/26/2014. This Alex guy refused to open up a new account for us because he said my husband was on check systems with Citibank a few years back which I found kind of strange being at that time they let us open a new account when we transferred banks. My husband called them like he said and nothing could be found through check systems. Then we tried to open it in my name alone and he said we had to many overdraft fees he couldn't do it. These are overdraft fees I had paid at $34.00 each. I am already sick to my stomach knowing how much over draft fees they have gotten from us in the 8 years we have been with them, but then I do take responsibility on that because they refuse to give us overdraft protection. I came home and opened an account online in 5 minutes because I was already an established customer, but as of now we are looking at transferring to a Credit Union where their overdraft fees are $20.00. That's another thing if something does not go in once they try 2-3 times until it does even if your in the negative and sometimes their overdraft fees put you in the negative....Anyway if you bank at Citibank and live in chino take an extra 15 min and go to Claremont they are a lot nicer and friendlier their. read more

Small bank with courteous staff. They do have a notary and she has never charged me, but it's best to make an appointment. Good luck finding a phone number for that. read more

They would not let me in after 5:04 because of their new branch hours I could not make my grandmothers chemotherapy payment and she did not receive her treatment thank you Citibank Chino Hills the manager lied to me and said they were "offline" even though there were two people still in line. read more