We were in the area for the day and had our dog with us, as we walked around we decided to stop in…read moreand take a look. The store was clean, well organized and had a lot of services available. There was the standard treats, toys, food and accessories, but there was also a self serve pet washing area, and a pet play area/ training area. Unfortunately, someone was training while we were there, but from what it looks like, when there isn't a training session you can let your dog into the area for a but. We ended up buying some treats and toys for our dog after walking around the store a couple times and letting him sniff around. The staff was friendly and it was a nice way to kill some time while we waited for an appointment.

High pressure sale to buy 3 get one free on dog chew with beef jerky in it. The sales person Lydia…read moresaid I can return or if exchange for another product if my pet doesn't like it. My dog had diarrhea and vomiting all night after ingesting the collagen with beef jerky in it. I tried returning the remaining 3 of this product that made my dog sick. Told by another sales associate to get something else as exchange. I chose a product that was safe for my dog but this was $6.99 and the ones I was returning was$ 8.99. I was returning 3 and replacing with 3 that was less amount. Sales person and her supervisor, L said I would only get 32 cents back. Sales person said I can get a 4th one free. I said I wanted to an exchange and didn't want the 4th one. L said it's not the company's responsibility that my dog got sick on their product but it was my fault to give it to my dog. I asked to speak to a manager. L said that her manager, D was at the other location and I should go there to speak to him. When I asked when he will be at the location that I was having the issue then she said it's company policy that she cannot give out his schedule. She shoved back the 3 products that I was trying to return and slapped a customer service information card on the counter and told me to handle the matter with them. I told her to process the return and got $21 plus some cents back which is what my original intention was before getting talked into doing an exchange. I spoke to manager D and he immediately told me that L is one of his best employees. Later he did say he will talk to her about customer service. He said it's company policy that they cannot do a prorated exchange on the buy 3 get one free promotion. Beware about the fine print that they don't tell you about "the exchange " transaction on the buy 3 and get one free business. The company is not responsible if your dog gets sick on their product because every dog is different and it's your responsibility for giving it to your dog (even though they highly recommend this product) said by L. I do not recommend this company anymore. I was the Danville,CA location on Crow Canyon Road

I recently got a kitten this past June, and this is my #1 favorite one-stop pet shop in the city…read more The store has a great selection of items for cats- wet and dry food, litter, treats, stainless steel water fountains, super cute Squishmallow beds, toys, the list goes on. I'm find myself spending at least an hour in here because the staff love to show off their little critters and it's such a fun environment to be in. I've seen the store progress exponentially in the last 6 months. It's much cleaner and more organized every time I visit. I can tell the staff really cares for its animals and the local pets in the neighborhood.

I really wanted to love and support this local pet shop, but after my previous visits, I truly…read morecannot. The moment I walked in, the smell was overwhelmingly bad -- not your typical pet store scent, but something genuinely foul. The shelves were dirty and looked like they hadn't been cleaned or organized in a long time, which didn't inspire any confidence. The selection was really limited, and even basic items were hard to find. The employees also weren't very welcoming or friendly; no greeting, no offer to help, just an overall cold vibe. What bothered me most was how sad the animals looked. A few of them seemed stressed or lethargic, and it was honestly heartbreaking. I love supporting neighborhood businesses, especially ones that care for animals, but this place needs serious attention and improvement before I could ever consider coming back.

We used to buy our dog's food here when he was a puppy, but then I switched his food because he…read morestarted having some digestive issues. Now that we are feeding him a different brand of food, he's doing really well. We also cook different things for him in addition and now come by to this store to pick up some treats and toys whenever we have time. Friendly service. Located on Geary and Arguello.

Friendly person working there. They have nice toys and goodies for rabbits as well as a community…read moreboard to post fliers for pet services or needs.

Wonderful and helpful and kind and respectful when I got my dog in 2022 just a very nice placeread more

Hear me out...I've bought two lovely cats from you guys…read more Today I popped by because I know cat visiting hours are 12-5 pm (most of time). I saw someone cleaning which I understand but the staff walked out and locked the door behind her. She kinda gave a rude look. They were suppose to be open according to the schedule. Do better guys, some people come just to visit with the cats through the cages. That's how I've adopted two already in previous years. Can't you clean before visiting time or after. And if not clean but don't just leave to do other things around the store and lock the door behind you. More interactions more adoptions. We will follow visiting hours but those doors better be open when it's our time to interact.

Dropped by Pet Central and picked up some supplies and this beauty! Somehow matches the foliage in…read moreour guppy aquarium perfectly.

When I first moved to the city, I didn't have a job but my girlfriend and I stopped by pretty…read morefrequently to visit the guinea pigs. Janet and Chris were very friendly and after visiting a few times, they let us in and pet the guinea pigs, which we really appreciated. Once I found work and got settled down, we decided to pull the trigger and buy some guinea pigs. They were very friendly and helpful throughout the entire process from walking through everything we need to make sure these little piggies are happy. Overall, very happy with everything that has happened!

I adopted my 3 girls from Rattie Ratz! The rescue is easy to work with and super passionate about…read moreadopting out rats to responsible, loving forever homes. They're great on education and helping new rat owners start off on the best foot. Don't buy from a pet store, definitely adopt with Rattie Ratz!

They really love pet rats, and always have their good at heart Rats make great pets, and this is…read morea place to learn about it

Went inside for a self-serve bath for my dog and I am so impressed!! I love this place. If you…read moredon't have a dog washing station at your place of residence.... Go here! It's not worth bathing your dog outside (or worse, in your house)! They provide everything but the dog! :) Shireen (sp?) the owner is so awesome. I was there for about 30 min and she offered so many people treats for their dogs. She is a sweetheart. She really knows everything to know about her products and gives a lot of background as to why she recommends what she does. Will be a customer for sure!!

What a great spot. I was looking for some ideas to help a friend change up her dogs diet and to get…read morea kibble that he will eat. So we stopped by and the lady at the register was so helpful and full of a lot of great suggestions. She gave us a variety of kibble samples to try and just offered if any questions don't hesitate to call.

I have been going to this particular pet food store for a while now. Why? Well... let me explain…read more.. THEY ARE GREAT! So they have this awesome special that if you buy three bags of pet food, you get the 4th FREE. AND, you can mix and match. That alone is not why I love it so much though. I like the variety (Well... my CATS like the variety), and the folks who work there are very knowledgeable about all things PETS. in my last trip I had a conversation with a team member about buying grass for my cats and I took their suggestion. I brought this little thing of grass and my cats went nuts. Just another thing to add to make my kitties happy. I've also gotten some tips on OTC stuff I can give me cats when they have some respiratory stuff happening (L-Lysine FYI) and it seemed to help! One of my girls has issues and doing great. They have a huge selection of Stella & Chewy as well. If you haven't purchased this for your dog or cat, you should. THEY love the stuff. The ONLY drawback, parking can be a challenge because everyone is going to Jolibee, it's still doable though, and I'm not taking any stars for that! Just the "quick" tip, GO THERE. Nice people, great selection, and the 4 for 3 deal is great. Plus your pets will appreciate you.

I love Pet Food Express!! They have the best quality treats, food, litter, toys literally…read moreeverything my adorable son Clyde the kitty could possibly need. He deserves the best and I'm happy to give him the best, thank you Pet Food Express!

I can't say enough great things about Mahoganie at the Alameda Petco! My big guy has pretty serious…read moreseparation anxiety, so drop-offs at the groomer are never easy -- but Mahoganie has such a calm, confident way with him that I always leave knowing he's in good hands. Every single time I pick him up, he looks healthy, happy, and well cared for. You can tell she genuinely loves what she does and takes the time to make even the most anxious pups feel comfortable. If your dog is big, nervous, or a little dramatic at drop-off (no judgment!), Mahoganie is your person. We're so lucky to have found her!

They were out of color matched collars and leashes…read more Hodgepodge of colors that had no matching pair. 9 people in line. One checker. Nice though. Not a very fulfilling experience. Now there's 12 in line one checker.

friendly staff. knowledgeable staff…read more convenient store hours. great spot for the essentials. easy parking.

This shop was a really depressing and distressing experience…read more The animals are in enclosures that are clearly too small for them. Some of the reptiles were banging their heads against the glass, clearly in deep distress. I thought it would be more like a wildlife refuge. instead, they are displayed like merchandise in a candy shop with no regard for their true natures. Wild animals should be left in the wild.