Let me just say: booking a mobile groomer at 8 AM sounded like a mistake, but Mutt Cuts Mobile Grooming actually made my morning easier. The van rolled up quietly, and the groomer was polite, calm, and clearly knew how to handle nervous dogs. My dog gets overwhelmed easily, but the groomer kept talking to him and giving him breaks whenever he noticed him getting anxious. When he brought him back out, I could barely recognize him -- he looked cleaner, softer, and a whole lot less scruffy than before. The "before-after" look really matched what I saw in their photos: tidy, rounded face, trimmed body, and clean paws. The only thing I'd adjust next time is to shape the ears a little more evenly, but that's not a dealbreaker. For a service that comes straight to your driveway and saves you a whole trip -- I'm glad I tried them. read more

Mutt Cuts Mobile Grooming - Pet Groomers Near Me

Had a good experience with Mutt Cuts. They arrived a little earlier but the guy on the van was super friendly and I was able to tell how much he loves dogs. It was a Quick service and the cut was just like I asked. The only thing is that they were not able to fully trim not dogs nail, the guy said he didn't want to stress the dog, which I understand, because my dog hates anyone touching his paws, even me. Overall, it was a good experience. read more

Mutt Cuts Mobile Grooming - Before grooming - Pet Groomers Near Me

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This was my first time using a mobile groomer, and it worked well for my dog who gets anxious in busy salons. Communication was easy, and the groomer handled him gently. The haircut was simple but tidy. Overall, a positive and straightforward experience. read more

Mutt Cuts Mobile Grooming - Pet Groomers Near Me

*** First and last time customer. No call/no show. (Until 2hrs later when I was gone) After reading the reviews maybe they did me a favor. *** I was looking for a groomer after a bad experience with the last one I tried. Saw Google recommended this place so I booked. After booking, Yelp reviews popped up, so I gave them a call this morning about my concerns and was reassured the guy was gentle. I was hopeful to give him a try because it looked like maybe the bad reviews was about another groomer. My appointment was at 5pm. At 5:40 I tried to give them another call, and no answer (as if I was blocked). I called using someone else's phone and was sent to voicemail. No updates or anything. Luckily people in my area have highly recommended someone else I can trust. Update - he showed up unannounced at 7pm, and I was already gone. read more

Mutt Cuts Mobile Grooming - Pet Groomers Near Me

As long as they have gotten rid of this van, I'm changing my review of them. The owner said they did a major cleanliness overhaul when my dog got a skin infection. They gave me my money back and offered insurance help, but the scabs went away after lots of treatment. They did the right thing in the end. read more

Mutt Cuts Mobile Grooming - Leased to pet groomers. No company oversight. - Pet Groomers Near Me

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Nilson is fantastic -- he's incredibly friendly and patient with our dogs, who can be quite sensitive when it comes to being groomed. He always takes the time to make them feel comfortable, and they come back not only super clean and smelling great but also happy and relaxed (and adorned with a cute bandana). He's also very good at communicating with us, which makes the whole experience even better. We highly recommend Nilson! read more

Mutt Cuts Mobile Grooming - Pet Groomers Near Me

Nilson has groomed my dog, Yoshi, several times, and I can only say great things about his services. He is gentle, kind, patient, and professional. Yoshi is quite scared of the groomer, but with Nilson, he is calm and enjoys it. I feel comfortable dropping off Yoshi with Nilson for grooming because I know he is in good hands. I would highly recommend Nilson to anyone looking for a groomer. HE IS AMAZING! Hence, I keep scheduling him to come back! read more

Mutt Cuts Mobile Grooming - Before his grooming with Nilson - Pet Groomers Near Me

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Immediately after my puppy was groomed he showed signs of being uncomfortable- tucking his bottom, not wanting to poop, and pooping in the house. I initially thought he was just traumatized from the experience, but after three days I contacted the vet and took him in. I was told his anal glands were VERY FULL (not expressed as they should have been) and his bottom had clipper burn. I immediately emailed Mutt Cuts with a very nice message stating I know we're all human and mistakes happen, but wanted some further information. I received an immediate response saying they would look into it. After a week of no response I emailed back- no response. I emailed again- no response. Finally, I called the 800 number and was met with a very rude employee. I was told I never emailed them (even though they emailed me back). I asked to speak with a manager and was told the owner isn't available. They said I should have contacted the groomer directly the same day. Again, I asked to speak with a manager and they said, "You'll receive a survey," and HUNG UP ON ME! I'm pretty reasonable and understand we all make mistakes. But the complete disrespect and lack of customer service is why I'm writing this review. I strongly urge you to find another business to support. read more

They arrived 20 minutes early, which I initially thought was great until the nightmare began. Three men and a child showed up in a van that smelled like manure. This company mistreated my cat. My family saw the groomer choking and slapping our timid cat, Zigi. When we asked why, they blamed Zigi for being aggressive. The sounds of Zigi crying were distressing. When we brought him home, he was bleeding from the mouth, with the groomers claiming he bit his own tongue--an excuse they've used with other reviewers too. Within hours, our house was covered in bloody stool and vomit. If you love your pet, avoid this company. The woman I made the appointment with refused to help me and kept passing me off to others. Now Zigi is being taken to the vet. read more

Mutt Cuts Mobile Grooming - Pet Groomers Near Me

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Groomer arrived few minutes late.. He was ok until he met my 2 dogs.. My dogs had their first groom last year from Burlingame Mobile and they were perfect, and now first time again from this company.. If not for their nails, I would have done the grooming and washing , myself, as I know how to do it, except nail trimming and grinding.. Got the package for the 2 dogs worth $125+ tax each.. I chose to stand by to watch the groomer so I am sure my dogs will be safe.. Funny how he used a vacuum cleaner to dry my dogs, I mean hello.. Not sure the pressure of the water while bathing them + his vacuum blow dry made my dogs cry for help.. Camilo was the groomer and he was hard and rough on my dogs.. They were great the first time with Burlingame Mobile Grooming but for some reason with this company, my dogs could feel the negative energy from this groomer and didn't like him.. He was harsh handling them to a point I had to withdraw my dogs from getting hurt more and grabbed them away.. Despite the unsatisfactory job, I Still paid and tipped even if the work was incomplete, unprofessional no receipt offered not even a text confirming the payment.. Never again from this company or even any company associated with this.. My dogs were traumatized... I do not recommend this Mobile Grooming and the groomer! read more

Nilson who cut my dog or pretend to cut my dogs hair did not cut it. He is very inconsiderate because I pay him $140 + 10 tip. He needs to be fired out & not to cut any dogs hair. You cannot trust that kind of person! He is like a scammer. read more

Mutt Cuts Mobile Grooming - My maltipoo - Pet Groomers Near Me

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If I could give negative stars I would. This company's customer service and professionalism is awful. I can't rate the actual grooming part because I didn't make it that far. I booked my appointment and the groomer was a no show. I called the office over a dozen times and couldn't get ahold of anyone. So I emailed them and asked for someone to call me back and let me know what's going on. Rather than call me like requested, someone emailed saying 'oh your groomer didn't show up?' That was concerning to me. The groomers are in company grooming vans. How do you not know where they are?! Next thing I know I get a text saying "I found your groomer, he'll be there soon (almost 2 hours after my appointment)." Didn't ask if that was ok, nothing. Sorry lady, I had to take time off work for this, I have things I need to do. You can't just show up 2 hours after my appointment. Very incompetent, very unprofessional. I wouldn't trust them to trim my plants, let alone my dog. read more

I had an Appts with Mutt Cuts today. I've been trying to contact them leaving multiple messages. They arrive 45 min late then the lady says she doesn't cut only wash. I've have been trying to contact thus company to no avail have left message after message their customer service is nil, crickets, and the are also the company called Alpha Mobile Groomers. No customer service no how, late and language barrier. My first experience with a groomer called maris was good. But this is ridiculous. I do not recommend this company just on the fact that if something happens your going to be the last one to know. My whole morning has been wasted with these people when all it would have taken is a phone call from the groomer or the office. 5 days nobody called. I don't recommend either place ALPHA MOBILE GROOMER OR MUTT CUTS THE SAME COMPANY SAME TERRIBLE SERVICE. read more

Mutt Cuts Mobile Grooming - Anastasia! - Pet Groomers Near Me

Mutt cuts Mrs Maristher is the dogs wiser of the grooming world. Always a big smile and knowledgeable with what she is doing with them. Cats are not as easy as dogs but she does not give up on making them look like movie stars. My dogs actually loves her instead of running way from the bath lady! Kk She is worth the cost. read more

Mutt Cuts Mobile Grooming - Happy dogs - Pet Groomers Near Me

A new client. Mauricio was wonderful with my Persian cat. She looks perfect. Already booked her and my Shih Tzu Bella next apt. Thank you Mauricio you are the best. read more

Strongly recommended Clodoveu groomer!! He's really amazing and always did a good job for my two dogs! I scheduled appointment with him twice. Communication went very well. He always listened very carefully and achieved what I had in mind for my dogs' style! read more

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My first time going with Mutts Cuts! I had passed their mobile grooming van on my way to work one day and decided to book! The process was easy. And I was absolutely satisfied. Maris Montgomery was my groomer, she was super communicative and the best with keeping me updated on my dog! Bruce was super matted but Maris was very understanding and very considerate. I was originally booked for 12pm but she messaged me days before asking if I was flexible enough to go with a 9am slot instead and I am very glad I did. She was so accommodating and very nice to work with. Thank you Maris! 10/10 highly recommend! read more

Mutt Cuts Mobile Grooming - Maris sent this pic after Bruce was finished! - Pet Groomers Near Me

Maris Montgomery is so wonderful! Our cocker spaniel usually hates getting her hair cut, but Maris is so patient and kind that our dog Olive is no longer scared! Maris always does a beautiful job! We are taking our holiday card photos on Monday so we wanted Olive to look her best, and Maris certainly delivered! With this new groom, Olive will probably be the star of our family photos :) read more

Mutt Cuts Mobile Grooming - Pet Groomers Near Me

Thank you for the great service. I love how convenient this service is. Very happy with the end result for my furry baby. Thanks Mutt Cuts! Thank you Marvin read more

Appt booked for 10:00am this morning. I see that the van is out front at about 9:55am...early, great! They didn't come to the door or text, so I waited till 10:00am, as I thought they may be on the phone or something. Walked out at 10:00am and they DROVE OFF! Called the number on the booking and was told it was some other groomer and not Mutts Cuts. Called the 800# on the website and the same lady answered! I asked if she works through or with Mutts Cuts and she said yes...OMG... Supposedly she's calling the groomer and will call me back to see what's going on. NOT a good first experience! UPDATE: The groomer came back. She said my appt was removed from her schedule, so she left. Odd, but ok. No harm, no foul. My dog is old and can't stand up well. He struggled and cried in the tub, as there was no grip. I ended up having to help hold him up. The tub also wouldn't drain. She said it wasn't her van, as hers is in the shop. The groomer said her dog was hit and killed by a car this morning, so that was awful. Offered to skip appt, but she said no. Overall, is was a bit traumatic for my dog and me. This was my first time trying a mobile groomer. I only did so, because I'm having awful back and sciatic issues. I likely won't be doing so again. The lady was very nice, however and if there were grippy floors in the tub and you have a more cooperative pup, I could see it going a lot better than it did for me. Worth a try! read more

Poor service. Trucks always seem to break down. Appointments are constantly being rescheduled. Unprofessional and many times inexperienced groomers. Have had them groom my dog a few times and two those the appointments were canceled or asked to reschedule and come during an inappropriate time in the evening. Will not use again. read more

I just finished with John Alvarez and my 2 rescue shepherds . John did an AMAZING job on both dogs and I'm so pleased with the results . He takes his time, and never rushes the outcome for either dog. I am so very pleased and will use them again next month! read more

Terrible customer service, I used them to have my dog groomed a few months ago and was happy with the service. I scheduled an appointment for Friday and the day of an hour after appointment window was texted that there was car troubles. Was asked to reschedule which I had no problem doing. We agreed on Monday 9:30. I made special arrangements so my boyfriend could bring our dog down and be available. We both called and texted asking if they were coming with no response. Planned both of our days around this and they went MIA And couldn't bother to reply. Very disappointing, after reading more reviews seems they don't value their customers or want more business. read more

Would give less than a full star if able. The groomer I was working with, Marisa, was great the first time. But after that she kept scheduling my dogs on weekdays without my agreeing to the date. I told her numerous times I work during the week and it has to be weekends only. Trying to call the Mutt Cuts number is worthless. They never answer the phone. As far as I am concerned this is a shady operation. What reputable groomer books an appointment with a client without their agreeing to the date? read more

Pictures below are the before and after. This is my Lil baby. It's a wee bit pricy but worth it. Always love their work. Never rude always show how much they care. read more

Mutt Cuts Mobile Grooming - Always love how they groom my baby. A wee bit pricy but worth it. My Lil baby went from Ewok to beautiful. Thank you - Pet Groomers Near Me

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We have given our cat, Angel, a Lion cut annually for several years and have NEVER had an experience like we have with this company. At 4:30 PM yesterday, we handed over Angel to the mobile van to start the service. At 5:45, we get the following text: "can you come, he got stressed, bit me, jumped out from my table, bit his own tongue...". When my husband got to the van, Angel had a towel in her mouth (clenching on it), she was wet and she wasn't moving. When we brought her into the house, she couldn't sit up or stand so we watched her and held her until 10:00 PM. She also had a little blood around her mouth. When we woke up this morning, she still hadn't moved much and her mouth had much more blood around it. At 8:30 AM this morning, we checked her into the vet hospital. We don't know if we will see her alive again or how much it will take to resolve this issue.... We paid this company $150 for what they did to our cat. And we received no apology when we asked what happened in the van - they are saying she wasn't drugged but there really is not good explanation. DO. NOT. USE. THIS. SERVICE!!!!! read more

Candy is a very aggressive and difficult. Marister Montgomery is excellent. She is always on time, patient and very personable. I like her a lot. Thank you Marister! read more

Mutt Cuts Mobile Grooming - Happy Candy after her grooming. - Pet Groomers Near Me

Had an appointment pending for 2 weeks, appt was for 2pm on a Tuesday, waited all morning, at 12:30pm I received an email stating the appointment is canceled by the groomer. Called the 800#, left a message that this is very rude to do at the last minute and I would be leaving a negative review on Yelp and Facebook regarding their way of doing business. read more

My husband and I recently moved to SF from Atlanta and needed to find a groomer for our 12 year old Shih Tzu. I cannot begin to say how wonderful our (now 2nd) experience has been. Our groomer, Sostene, is so gentle with our girl and has been such a pleasure to work with. read more

Mutt Cuts Mobile Grooming - Pet Groomers Near Me

After reading all the great reviews on Google, I was so excited to try out Mutt Cuts. Prior to my appointment, they did a great job sending emails with my appointment reminder, and even text me yesterday to confirm my 8 am appointment. Well, it is currently 10 am and no one has showed up and I am getting no response from their phone number. I have to imagine at this point no one is coming, but since I can't even get a response to confirm they won't be here, I am just waiting around the house on the off chance they decide to show up over 2 hours later. Also should have read their Yelp reviews as well as their Google reviews, because the Yelp reviews seem to be much more in line with my experience. read more

Today unfortunately I have to give them a really bad review. The groomer was called Sostene Mendes. He arrived 30 minutes late without even saying sorry. I've asked him to cut only a little of my dogs hair (a Yorkie) and demat him as much as possible. He returned with my dog completely shaved, uneven and did not even do any hygienic cut. I'm really disappointed with their service this time. Do yourself a favor and do not hire this groomer. Bruno is great though. read more

I've used this business 4 times. Today was my only bad experience. After waiting 30 mins for the groomer, I text the business to let them know the appt was a No Show... they didn't even respond. The groomer showed up another 20 mins later with someone who stayed in the van (which was kinda odd). I apologized that I didn't have time to start the appointment a full hour late. Someone from the office then called me and threatened to charge me a $50 "cancellation fee". Lol wtf! read more

Not only was this the most expensive grooming I've ever seen, it was the worst haircut my dog has ever received, they spent half the time I normally see, and I could hear my dog crying in pain from inside of my house. Customer service was unhelpful in resolving my complaint. Absolutely avoid this service if you love your pet. read more

Scheduling the appointment was easy but the rest of the service was HORRIBLE. My appointment was booked for 3pm and I received a text message from the groomer at 10:30am asking if they could move my appointment to 10:40am as they were "in the area".. of course the sooner the better so I accepted. Then an Alpha Pet Grooming van pulls into my driveway. Odd, as I booked with Mutt Cutts. Apparently they are "Sister Companies".. When the groomer introduced himself, he did not speak any English. I had showed him a picture of how I wanted my Australian Shepherd groomed.. needless to say, these people have ZERO skills and I paid $232 to get my dogs hair shaven off.. HIGHY DO NOT RECOMMEND THIS COMPANY TO ANYONE! Overpriced and under skilled read more

Mutt Cuts Mobile Grooming - Before/After - Pet Groomers Near Me

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Maris was so wonderful! She groomed my 2 dogs back to back and did a wonderful job. My dogs loved her and we love her too. Jet know- how and as I e was really helpful and she made the whole experience so enjoyable. She has great energy and she will not be our forever groomer! Thank you Maris!! -- Amy, Buddha and Shiboo xo read more

Mutt Cuts Mobile Grooming - Our Tibetan terrier, Buddha - Pet Groomers Near Me

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This company is careless with the animals they service. THEY LOST MY DOG!! AND DIDN'T CARE TO HELP RECOVER DOG!!! SEEK SERVICE ELSEWHERE if you care about the wellbeing of your pet. Scheduled this mobile grooming service to come groom my 2 small dogs today. A last minute appointment availability early was a lucky find but really a hidden red flag that turned out to be a nightmare!!! This company is built with independent contractors that communicate with this business. They didn't communicate with the original groomer scheduled and sent 2 mobile groomers out for the service call. Which in turn they tried to charge a cancellation fee for one of the groomers. The service was scheduled at 8am but arrived 30 min late. SECOND, the groomer took both dogs into his van which was parked in my driveway. Which at that point I wondered why??? But I went along with this. A few hours later , the dispatcher called to informed me that they lost one of my dogs !!!!! LOST MY FURRY BABY!!!! I was shocked!!! Stuck in my emotions.....extremely mad at this point I asked what they where doing about the issue. She mentioned they were looking for my dog in the area. I asked about their licensing and all their insurance information after several attempts per texts and phone conversations and they refused to release this information. The lady at the dispatch said they had nothing to do with the issue and that it was the groomer's fault. Their attempts to finding my dog was a false statement because they left the area to never finding my dog. They just moved on to their next service nonchalantly!!!! I was extremely astonished at her response as I thought I was calling this company to service my grooming needs but instead this company points fingers to each other and take no accountability. False advertisingcareless for the focus of why they are an established business. It's fraudulent and all they want is your money for services they obviously don't render. Updated!!..... The apologies from owner and explanation all false!!!! Showcasing to the possible customers to not give her business a bad name. Look elsewhere for a groomer this company should be closed! read more

Mutt Cuts Mobile Grooming - Confirmation of schedule appt w this company. - Pet Groomers Near Me

I'm so happy with the work that Maris Montgomery did, she was patient to remove all the tangles that my dog ​​had and now my dog ​​looks very cute! I will definitely contact her again read more

Mutt Cuts Mobile Grooming - Pet Groomers Near Me

Great way to have your dog groomed without leaving your house. Easy to book an appointment with 30 % off for first timers. Spoke with Araujo who set up appointment and took information on our pet Ginger.  They parked right in front of our house and spent a good hour grooming our dog.  Ginger looked so cute right after. I loved the idea that she had individual attention and no cage. Afterwards, she just ran right into the house. How great! Will be seeing them in soon read more

They won't call you back but just expect you book an appt online. Even after you call them and email them! Try another spot!

I called to schedule an appointment 2 weeks ago and spoke with the owner, I'm not sure but she had my information from a previous call or appointment and said she would call me back after she looked at the schedule (which I thought was odd, they usually have that in front of them) and I never heard back from them!!! So I scheduled an appointment with a mobile groomer called LE9 Pet Grooming and let me tell you, out of all the mobile grooming services I've tried (a lot) Enzo was the best!! I scheduled another in 6 weeks! Mutt Cutts is unreliable! And there reviews speak for themselves. read more