Trying to get me to pay way more than it should have been and I found out before I took his word…read morefor it

Tony is an excellent mechanic. Worked on my brakes that had issues and got the problem solved…read more He's very reliable and I would use him again!

I have a 1998 GMC truck, very low mileage, but seals get stiff and piddley problems arise. The…read morereplacement parts industry hasn't been holding the line on quality but Certified's mechanics are good at identifying when a bad part comes in. Very thorough repairs, service advisors are civil and explain things carefully, and they will drive you home and pick you up if you don't have an alternate ride. And for a two-bay shop, they were able to take me in very quickly, and did not keep the truck longer than one overnight. Nowadays, EVERY visit to a shop means a bill in high three figures, if not low four figures, and I have no way to calculate comparative economics. Certified is now my go-to repair shop. Preferred over AJ's and definitely over Power GMC.

Certified and I agree, Problem with door was not their…read morefault, went out of their way to fix it.

I recently had my turbo go out & they were able to get my car serviced in a timely manner. My turn…read morearound time was quick and their communication along the way was very efficient. They also addressed a wheel bearing issue they could take care for me- which was an already known issue to me, but I wasn't certain if they were able to resolve it during the same appointment. Between the diagnosis of my turbo & wheel bearing, ordering & delivery process of the parts, and service, I got my car within 2 days. They were absolutely great & transparent about anything they came across or might have issues with that may change the estimate. I was very pleased with their customer service, ability to provide proper care to my car, and their mechanic who did all of the work. They were absolutely amazing & I would trust them with any future services I get with my car. I couldn't recommend them any more ! Thank you guys !!

I am updating this review to address the owner's response. My original review stated facts directly…read morefrom the invoice, which remains attached for anyone to read. 1. The "Air Box Repair" & Filter Charge: The owner claims the $101 was to "repair damage to the air box." As line item #5 on my receipt clearly shows, I was charged $25.91 for the filter, $26.00 for two metal clips, and $49.50 in labor strictly described as "Remove & Replace Engine Air Filter Element." Snapping on two clips during a routine filter change does not justify $101 total, nor does the receipt list any actual repair labor for the box itself. 2. Inaccurate Claims About My Review: Brake Inspection: The owner accused me of "fraud" regarding an $80 inspection charge. I explicitly acknowledged that "While they didn't charge for the brake inspection itself, the overall experience left a bad taste in my mouth." I acknowledge the $0 charge on that specific line item. Caliper vs. Total Brake Cost: The owner claimed I said calipers were $900. I never said that. I stated the total brake repairs came out to over $900--which is accurate, as the front disc brakes ($842.24) and rear drum service ($132.00) totaled $974.24. My review explicitly stated the calipers themselves were "almost $250" ($124.14 x 2 = $248.28), which is accurate to the penny. 3. Unclear Communication on Calipers: Replacing calipers isn't routine maintenance for standard brake wear; it's a major component replacement. Check with any reputable shop and they will agree. Replacing them without clearly explaining why the original calipers had failed--rather than just servicing pads and rotors--lacks basic transparency. Bottom Line: Instead of addressing legitimate concerns over high labor rates ($274 to change a single serpentine belt, $49.50 labor for an air filter element), the owner chose to misquote my original review and throw around baseless accusations. Please ask yourself if being accused of fraud is what you want as a customer before you do business with anyone. Buyer Beware: Take my situation as an example of the response you can expect from this shop if you express honest dissatisfaction. I stand by my experience and my invoice. Please review the attached image of the bill and decide for yourself.

Wonderful customer service and trustworthy technicians…read more Thoroughly inspected my car and found issues i didn't know about

I would seriously recommend going somewhere else. I came in for an oil change and to have them make…read moresure my headlights are attached correctly because they have been loose in the past. They did not tell me that the inspection comes with any service, nor did they give me the ability to opt out beforehand on the information sheet I filled out. They tried to charge me 300$ for the oil change because my oil cap was stuck on from my last oil change. They told me my headlights were fine, I have had to get out of my car and push them back in to get them working leaving my job at midnight twice since I've left that shop, which is the issue I wanted fixed. They also quoted me 10k for the other damage to my car, which I was already aware of because I PAID for an inspection with another shop. Now, two weeks later, I'm getting new lights on my dash and my car is running horribly, which never happened after my Walmart oil changes (though they got my cap stuck). Everything about this place is sketchy, they WILL damage your car to get you back in the shop, do not trust this business. I will be taking my car somewhere that has some business standards.

I called him because I hit a big rock & tore up my oil pan & power steering pain (?) He towed my…read morecar to his garage in Keizer. He was very thorough & explained everything he did. I would definitely take my car back to him if anything else happens.

Excellent service and very good competent people working there. They took great care of my car and…read moretreated me really well. Thank you guys so much for taking great care of me. Glad I came here.

Martin got me in quickly, had parts on hand that ended up being the incorrect part inside a box…read morelabeled with the right size and he got the right part and finished the job quickly, efficiently and he was very nice and very fair on his prices and didn't charge me or gouge me. I highly recommend this shop they did a great job and I would happily get another service from them. As I am looking to get a few things fixed on my car separate from the service of the past. I've reviewed you twice!! I really need another repair on my serpentine belt and a tuneup, text me or send me a message. I'm serious this time around bc my car seems like she's getting cranky.

Told me a month ago he could fix my car, then proceeded to tell me he found the parts but refused…read moreto order them. Sprung a random deposit on me that was never mentioned in person or text message when addressing the payment for my vehicle repairs. Now is refusing to take any calls or text from me after i was told the parts were ordered for my car. Good luck to anyone that tries to work with him.

I did not want to invest thousands in the undercarriage plastic (parking berm/ driveway in-egress…read moredamage) of my 350k miled Prius, and I found very fair and quick service at a more than fair price here. I really do recommend this place for any standard repair to a Japanese vehicle, and am very, very grateful for the service!

Very professional and nice. They took my car in on time, and my car was done in a reasonable amount…read moreof time. They did not try to take advantage of me by saying I needed to get a whole bunch of work done. I will be returning to get work done on my car when it is needed and I highly recommend Japanese Connection.

I called the shop this past week checking on the type of oil they used in my last oil change. I…read morementioned my oil was little low and I was wanting to use the same type to top it off. The folks in the office told me to just stop by and they would check and add oil if needed. I call that REAL cus service! Thanks to the AJ Team and congratulations on the celebration of your 50th of customer service! Bob R

I called AJ's for a repair to my car and told them the information about the repair, Did not…read morereceive a call back at all! Called back after a few days of not hearing from them and talked to someone else. He said he would relay the information back to the office manager and still have received NO response. DO NOT RECOMMEND! Its been over three weeks!