Window #5, Alejandro, and his assistant, the security guard- were AMAZING! Friendly. Helpful!! Window #5 was literally on his feet the entire time I was there. Anyone who walked in the door he was multitasking x3!! I watched with my own eyes. People left wondering what and where-BAM! This man was on it. With his trusty side kick, the security guard, pointing the way. I encouraged him to run for office and his side kick to be his vp. 100 percent more would be done if he were mayor, governor or president. I wish I were kidding. DMV is lucky to have him. I was there less than 40 min no appointment. Alejandro and side kick- you made one of the worst experiences for a human in America -painless. I mean who likes going to the DMV?! Cheers to that! Window #5 and side kick 2028!!! read more

Had to get my vehicle inspected. Got new plates and was entertained at the same time. Gotta love Los Angeles. Did you know that you can add your drivers licenses to your digital wallet? No more carrying it around! Look for the digital wallet app in the App Store. read more

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As government employees entrusted with serving the public, DMV personnel have a fundamental responsibility to provide their services with professionalism, courtesy, respect and accountability. This responsibility is especially important when assisting members of the public with disabilities, who should be treated with dignity and provided reasonable assistance and access to DMV services. Most importantly, all staff especially the manager/s must be educated about the ADA 1990, a law enacted in 1990, and to strictly and consistently follow the law. As a customer/ PWD, I felt my right was violated by several members of the staff, security guard, and specially the manager ( who's supposed to be a role model by her subordinates and other coworkers) during my visits to Arleta DMV branch on Sept. 18 and Oct . 1, 2026 respectively. read more

The process of trying to make an appointment online, you first need to fill out an application. Once we arrived at the DMV, the lady security guard was keeping the lines in check. There are 2 lines, one for appointments only and the other for walk-ins. In terms with people with appointments, they are very strict on time frames. So if you show up 15-20 minutes early for your appointment, they will skip you until your appointment time. If you state that your appointment is 5-10 minutes earlier than your actual appointment, you make line inside, they will tell you to take a seat and wait until you are within 2 minutes of your appointment. Plenty of parking in self park private parking lot. Located on the corner of Vanowen and Kester. read more

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Tip: Come early (before 10:00am) for less lines. No appointment? Save time and scan QR code on wall to get queued up. Otherwise, you might need to wait another 15-30 minutes just to be told to do so. Expect attitude here, too... :/ - - - - - - Oh, the inconveniences of going to DMV... this location reminds me of home, with entrances / exits that aren't the most convenient versus street side. No visit to the DMV is complete without a fair share of business hours that test your vision (quite literally size 6 font) - so easy to miss! Signs mention that we can't renew our licenses here, but then... we can if we do an appointment online? The online system doesn't load appointment times properly sometimes, too. I came for a walk-in at 9:50am. As a tip, try and get here before 10:00am and the "rush" because if you find a nice quiet pocket, it's actually a somewhat pleasant experience with a wait ~ 30-45 minutes. Other than the short speak and general attitude / moodiness of all the staff, the queue seemed to move quick based on intercom. There's lines for appointment and no appointment... and you'll be here for a bit. The space itself was also fairly difficult to navigate. No seating room other than outside, and all the staff are situated in the middle, taking up most of the building space. There is a bit of parking, though during busy hours, I could imagine that this would be filled. read more

This is the worst Customer Service that I ever had at a DMV office To get through them is impossible and when I ask a phone call back through text messages took 30 minutes to get a phone call back and when they called me back, it was closing time at 5 PM. I said hello and it hung up on me right away. Horrible read more

The best DMV experience in my life! When I finished an appointment I knew I had to come to the DMV to finish paperwork regarding my car registration so I went on the website and I "got in line." I was 17 in line before I started driving and when I parked 10 minutes later I was already only 7 in line. That was so fast. Parking is plentiful and I thought because it's Monday that it would be empty inside however upon entering I was shocked to see how crowded it was. So many people that there was only one chair to sit and multiple people were standing. Despite this, numbers were being called fast and within only 5 minutes my number was called and I went to my window. I had been researching online and I thought there's more forms to fill out but I didn't know what to fill, but the nice gentleman who assisted me said nope he was inputting everything I needed now, then he printed my new registration and I was literally finished in maybe 3 minutes! So in total from getting in line to stepping out of the DMV was only about 25 minutes for me! I really appreciate the kind staff who helped me and how efficient they were. I would definitely come back to this location if I need anything else in the future! read more

Worst service I've ever gotten from any DMV ever in my life ... the woman's name was Ursula and I feel like she was a dementor from Harry Potter in a past life because made this such a terrible experience. I dread ever having to go to this location, I would rather drive to another city than go back to this location ever again read more

On February 13, 2026 at approximately 11:00 AM, my daughter took her behind-the-wheel driving test at this DMV with examiner Charles. Upon entering the vehicle, the examiner immediately began rushing her to proceed forward and directed an immediate right turn while a pedestrian was actively crossing the intersection. My daughter proceeded cautiously and completed the turn correctly without incident. Despite this, the examiner claimed she had gone over the curb (which did not occur) and abruptly failed her for that reason. The examiner's actions appeared unprofessional, including unnecessary rushing from the start of the test, providing an inaccurate failure justification, and creating a high-pressure environment that may have contributed to unnecessary stress. I am concerned this conduct was biased or discriminatory (potentially related to race/ethnicity), though I have no direct evidence beyond the rushed and seemingly unjustified failure. I request an investigation into this examiner's behavior, review of the test circumstances (if any records or notes exist), and appropriate disciplinary action if misconduct is confirmed. My daughter would like a fair retest opportunity. read more

when I got there, everything was unorganized, and the workers there clearly don't care about nothing you have to say and don't even try to help you at all. Terrible service, don't recommend, I definitely will never go there again. read more

I took my behind the wheel drivers license test here. The first time I failed, & not gonna lie I got tricked into doing an automatic fail (making an unprotected left hand turn), the instructor told me to just go. But...on the other hand, it was my fault for listening. I should have known the law well enough not to do that, and to drive correctly, and for that I'm glad they failed me because there are too many bad drivers who don't know the law well enough when they get their license. I like how harsh they are on their grading, and for this I practiced extra hard and passed on my second try here. Love the van nuys dmv. Don't let the reviews intimidate you. Just be on top of your game, and drive as correctly as possible, and you will do just fine. read more

I had to come here recently to renew my driver's license because it had expired. I had to take the Knowledge Test again which is their written test. I would have to say I was dreading my visit to come here because overall in my lifetime of experiences at any DMV growing up its always been a drag. But I have to say the staff here at this Van Nuys location are pleasant and helpful. There is an older staff member with white hair that is always extremely helpful. He is usually at the front gate of the counter that all people with appointments or not have to go through. He's the one that assigns you the correct window to go to for the service that you need. I am very appreciative that he has always been very helpful. Some pointers BEFORE visiting: -MUST MAKE APPOINTMENT!!! for all services that they allow you to do so (This will save you SOOOOOO MUCH TIME!) -As recent as of this week, you MUST APPLY for ALL APPLICATIONS ONLINE ***BEFORE*** YOU PHYSICALLY GO INTO THEIR OFFICE. They might even turn you away. -PAY CLOSE ATTENTION to the services that they DO NOT OFFER in PERSON IN THE OFFICE ANYMORE to AVOID WASTING your time going in -If you DON'T HAVE AN APPOINTMENT - Go EARLY to get in line first thing in the morning. They open at 8am but their was already a line that started wrapping around the building starting at 7:30am. Go early! Finally, come with all the necessary documents they request of you to verify the proof of your identity and any additional documents to support that. read more

I made an appointment beforehand and was in and out in under 25 minutes. I only had to wait outside before actually entering the building - and inside there was no wait at all. The nice lady who was serving me at the window was really pleasant and patient. This place proves that not all DMV visits have to be painful. read more

My appointment was at 12:50. I arrived at 12:40 and checked in as requested. My number was called at 12:53. I was out of the building at 1:05. Fantastic! And the staff was exceptionally nice. I dealt with four different staff members, all of them wonderful read more

Angie & Alicia assisted me in getting my registration for my vehicle. Both of them were very nice & helpful. Thank you ladies! Stay blessed!

I would leave 0 stars if I could. I took my behind the wheel test this afternoon at 1 pm April 1st, at this DMV. I was going to turn right at a light when a driver decided to pull some illegal turns and moves, and if I hadn't reacted in time and the way I did, we would have crashed. But instead of recognizing the fact I was able to act quickly under pressure and make a good decision in a split second, my tester failed me for a "dangerous maneuver" and blamed the encounter on me "not yielding to traffic" as if I hadn't waited behind the light and checked both ways for also an entire minute. If you decide to go to the DMV and take your behind the wheel test and your tester is Michael, drive yourself out of that parking lot immediately. Never coming here again, if you ever need a good DMV, visit Winnetka instead. read more

Very slow and not understanding people, they think people who there need to know everything in advance, you can go there just to ask questions and get information. read more

The website sucks!!! Why is there no phone number for a location???? Why is everything so difficult?

Quick and easy. Very friendly and helpful staff. Will return!! Highly recommended, just make an appointment in advance if you can.

Came in to swap out my AZ license for a CA Real ID. The easiest DMV experience since I first got my permit at 17. I made an appointment months ago, but it was worth the wait. I was in and out within an hour or so. Incredibly nice employees; I wish I'd gotten their names, but I had a fun chat with the gentleman helping me out and his female coworker. They made the experience (and my entire day tbh) so much better. read more

I arrived at 7:23 am and stood in the non-appointment line, which already had ten people in it. A couple minutes later, an employee came outside with a tablet to talk to everyone in line. Since I had already registered online for a real ID, I had a confirmation number and my necessary documents (birth certificate, dental insurance bill, and W-2 form). I showed the employee my confirmation number and told him that I had my documents. He asked if I had an appointment. Since I did not, he told me to just wait in line like I was doing. Others were told to either form another line or get their documents for the real ID. When the DMV opened at 8 am, the lines moved inside. I was still in the non-appointment line until another employee with a tablet spoke to everyone in the line individually. Since I showed my confirmation number, the employee asked for my cell phone number. Then she told me that I would receive a text message and that I could take a seat. When I received the text message, I clicked on the link, which showed that I was sixth in line. About five minutes later, my number was called and I was able to get through the process of applying for my real ID. I was done at 8:17 am. It probably helped to use the DMV website first, but with the employees using tablets to assist customers, things seemed to move quickly. read more

DMV Office in Van Nuys - The line at 7:23 am. - Departments of Motor Vehicles Near Me - Van Nuys, California

1 1/2 minute read; If there's something about the DMV that bugs most Drivers, it's the long lines- RIGHT⁉ Well, CHEER UP, The California Department of Motor Vehicles is a State run operation that always thinks of better ways of providing better service, and why? Because of the massive amount of customers. If you've applied for a California ID, Drivers License, vehicle registration, etc., then you catch my drift DMV recently began making customer service a whole lot easier than it ever was and it's all due to new technology. You all are familiar with the ins & outs of taking care of your Drivers license, etc. WELL GUESS WHAT!? Here's what's new. And you don't need to go to the DMV, and wait to hear: "NOW SERVING G-069 AT WINDOW 16." Here's what's new via dmv.gov 1. APPOINTMENTS: it is easier, faster, and satisfying to schedule ANY kind of appointment you need. Here's the DMV link dmv.ca.gov/portal/appointments/select-appointment-type/ Once you log in there, you'll see other links for your needs. Go check it out, so you can see for yourself what's going on. All DMV employees must be congratulated for their service. At Window 16, ALICIA was tops, and AMANDA was busy taking the ID photos. UPPER DMV management Staff deserves KUDOS for streamlining the great services they offer, making our visit the least stressful as possible. read more

DMV Office in Van Nuys - Departments of Motor Vehicles Near Me - Van Nuys, California

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People need to be properly trained on working with customers. Walked in and walked right out because no one seen end to know where a stupid line was at . read more

I don't think it can actually recommend any DMV office. I was sent home with clear instructions about paperwork I needed from the lienholder on my car. I was at this DMV person's desk for 30 minutes. She sent me away with erroneous information. I now have to go back. I need to speak to a manager. I called the DMV helpline and that's what I was instructed to do. I would not recommend his office. Or any of them any good? read more

Not surprising had an absolute BS experience at the California DMV Van Nuys location. Got there before it opened to get a good place in line, when our number came up the guy refused to help us finish filling out the form (which was not straight forward) and told us to come back after we took the stab at the answers. When we came back (literally 5 mins later) he said he had to go into a meeting and we had to go to the back of the line (which by then was 50 deep). What an "%#£*+~#" The DMV sucks ....I know, tell us something we don't know. read more

It takes a little while, but what DMV doesn't? What I wasn't expecting was to have such a HELPFUL clerk once my number was finally called. Morgan was so nice, professional and super helpful. He went out of his way to try to make sure everything (new name change on reg and title) was taken care of. And did so with a smile on his face! Such a good experience today overall. read more

Make an appointment and save some time, but the Van Nuys DMV is one I recommend with shorter lines and wait times. I applied for a Real ID driver's license and submitted all my documents online, including my passport card. It was a lot easier than I expected. Once verified you go in with the same documents you verified online and the process is just a few minutes. Take a new photo at Camera 1 and you're on your way. The parking lot is very spacious and easy to navigate. The pre-check in/start here counter is outdoors, which is very helpful and they'll assign you a number depending on your business at the DMV. They do have some kiosk for simple registration, etc. as well as a lot of services online that no longer require an in-person visit. I do wish the camera line or even parts of the inside had arrows or floor sign/stickers to guide you when lines do form to keep up with distancing and avoid any confusion. They did give two people the same number at one point while I was here, but other than a few small bumps I definitely recommend for your Department of Motor Vehicle needs. Lots of great information about, a well spaced out written testing facility and plenty of seating both indoors and some outdoors as well. Open 5 days a week! They use to be open on Saturdays, hopefully they will again in the future. read more

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Clean and fast make sure you make an appointment parking lot is big just waiting over 15 mins to get my picture taken :/ but other then that it was fast read more

DMV Office in Van Nuys - Departments of Motor Vehicles Near Me - Van Nuys, California

Arrived at 8:40 AM on a Thursday, for an 8:50 AM appointment to have my license renewed to the new RealID standard. Raining outside, we were held at the door by Security. Upon entry, about five minutes later, we were given poor directions as to where to go next for appointments. After that, the line was fairly quick. I was assigned a number, and I waited to be called. When it was all said and done the entire process took about 30 minutes from my appointment time to completion. Staff was fairly efficient and cordial. About what I'd expect visiting a DMV. read more

It's definitely busy so it's best to get there as soon as possible in the mornings, I arrived at 8:35 am on Wednesday morning! Other than that the line moved quick and the people were super nice!! My partner and I were in and out in less than 45 minutes! read more

We had an appointment and came prepared with our documents. Check-in was easy and fast. The DMV was clean. Everybody with interacted with was pleasant. Would highly recommend this office. read more

"It's the DMV" is a punchline in many jokes. But I gotta tell you, if you make an appointment online, and go in with a pleasant attitude toward the folks who work there, you'll find it can be a fairly quick visit. If you go in without an appointment, you'll be there for a few (6?) hours simply because of the volume of business they get. And, you probably won't be in a pleasant mood because of the wait/crowd/etc. I had to renew my DL. About 30 days before my license expired, I made an appointment with the Department of Motor Vehicles. I got an appointment three days before it expired. I arrived about 10 minutes early and I WAS IN AND OUT IN 20 MINUTES! And I had a very pleasant experience...considering it's the DMV. read more

I know when you think of DMV you wouldn't typically think 5 STARS right? Well, that's certainly not the case, if you do it right. I'd been dreading this whole Real ID thing and the deadline (obviously pushed back now, but the original deadline) I figured why wasn't my passport plenty enough proof but anyways I had an April appointment that was canceled last minute due to Covid. I received an email a couple of weeks ago with a rescheduled appointment. Kudos to the proactive approach on DMVs part right there, and not just leaving it up to us to figure it out. I did have an 815A Soul Cycle class I needed to cancel because I understand I really needed to take care of business before riding a bike this AM. My appointment was scheduled for 9A. I arrived at 857A and the non appointment line was insane. The appointment line however, was quite pleasant and SHORT. I hopped right in, and within minutes they were calling me up, checking my documents (my son was able to upload these online, but I brought all of mine today passport, social, pay check stub, gas bill, dwp bill, appointment number code from online application in addition to my recent DL renewal form that was mailed to me). These docs were checked and I was handed a little green card with a number on it. Everything ran so smoothly! I was in, in no time, and called immediately. Everything is being cleaned constantly, everyone is masked and at least 6ft if not way more than that apart from one another. All of my needs were taken care of. The most painful part must have been the fact that it didn't cross my mind I'd be taking a DL pic today (yikes!) besides that all business handled in the most timely and respectful of your day and other obligations way. I would NOT recommend going without an appointment for any reason on Earth, unless you are literally just craving waiting in a crazy long line along masked strangers outside. If waiting around doing something like that is how you get your kicks, then be my guest otherwise an appointment is the only logical way of tackling your DMV needs my friends. Fantastic service and consideration for everyone's health and well-being. read more

I was assigned to window 9, today. The lady at window 9 gets all the heat from people walking by with their concerns since she's right in front. She was very professional and kept her cool, remaining kind as she tried to explain to the upset woman what she needed to do. Anyway, she was very clear, kind, and efficient with what I needed. I left with my day made, thank you! I got there at 9:15a with no appointment and left at 10:30a. There was a man who got there at 8a with an dl renewal and still is waiting though so it varies I suppose depending on what you're there for. I had an in office required reg renewal, so I'm not sure why he is still there waiting since he got there over an hour before me. read more

I've been looking for a place to write the praises of one of your employees. Actually, all your employees at van nuys. Just one in particular. Claudia ( I don't know if she wants me to use her last name). This woman listened to my story and even though I felt ashamed for doing a stupid thing , she was nothing but kind and helpful. I returned another day to drop off the paperwork , she CALLED me and said I needed to get a refund. She was not available but her coworkers knew exactly who I was and what to do In a world of confusion and anxiety, it's nice to see a friendly face and have things taken care of. Thanks again read more

All I gotta say is USELESS. The phone service is useless. online service is useless. Not the people to be clear but just how everything is set up is USELESS AND NOT HELPFUL. So infuriating. USELESS read more

The WORST DMV. The so called security guard at the door is rude and disrespectful. I expressed to her that I am 7 months pregnant and have come in to get a temporary handicap pass and she said it doesn't matter to wait in the line. While waiting in the line, an employee approached me and asked why am I visiting, checked my application and said that it needs to be filled out again for a small cross-out. I asked for a pen, and he said we don't have pens you will have to have your own. Never visit this place. They are rude, incompetent and just heartless! read more

DMV has always been an absolute nightmare and the REAL ID debacle has made it even worse! There are NO appointments for THREE MONTHS ahead and the DMV keeps putting representatives on KNX1070 news radio saying that the lines are only 30 minutes! BULLSH$&! I arrived at 2:45 pm on Thursday, February 13th and just getting inside the door to someone at the non-appointment desk (ONE LADY WORKING both registration and non-appt) took over 45 minutes. By the way, the "Current Wait Time" board was non-operational... Then the Real ID line and waiting for the ID verification, fingerprinting and photo. TWO HOURS TOTAL. And the signs within all say they'll take Debit cards but nothing says they'll charge you $0.86 extra. Plus, there's absolutely NO HANDICAPPED SEATING! DMV sucked when I was 18 years old and got my first driver's license and DECADES LATER - with all the advanced technology we now have - THEY STILL SUCK!!! Unbelievable. read more

People working at this branch are very friendly, EXCEPT for this one security personnel lady. She was very rude, dismissive, and unhelpful to everyone. While I was waiting patiently for my turn, I've observed how she interacts with people especially the elderly. read more

I mean, it's the DMV. What do you expect? It's slow, all of the attendants have bad attitudes, they don't know what's going on, it's a nightmare to do anything online, it's a nightmare to do anything in person. Also, they introduced this "skip the line" feature that supposedly allows you to get in line from your phone. Sounds great right? Too bad it doesn't work! I've tried it several times and it never works the way it's supposed to. I tried it this morning, got the notification on my phone, went directly to the window, and the attendant was already helping someone else. Then, when I waited through the line again? They didn't know how to do what I wanted them to do. The reason it gets two stars instead of one? This specific location is better than some of the locations in Hollywood. read more