Best office in town, as long as you make an appointment. Everyone that works there is really nice and helpful. The wait is short, never crowded. Really clean, and easy parking. read more

Terrible service, numbers are skept, mess created, staff not answering questions in polite manner. read more

Social Security - Public Services & Government Near Me - Hollywood, California

It's horrible trying to find out how to get an appointment. I tried to sign up online and made a slight mistake and they wouldn't let me do it over again and I had to go in the office. I've searched and search for the link to go to the office and couldn't find it. It is a nightmare for elderly people the whole process read more

You have an employee that desperately needs to be fired. She is just a thorn in your office giving customers horrible service and I've noticed this person has multiple bad reviews regarding her on multiple review sites. And I will be attempting to send this review up the ladder and department. So my dad walked into this office, this employee by the name of Dimerjyan was very rude to him. If she gave a fake name, she is definitely Armenian. She didn't help him and she blew him off multiple times by telling him to go online. He needed his social security award letter that he didn't receive by mail. And today was the last day that he had to present it to the bank. She didn't help us at all. read more

Make an appointment. Very easy. In and out, and everyone was super helpful. That's all I have to say, but for some reason, they want me to write more words. So, more words. read more

It's very clean, bathrooms are clean, security is on point I felt very safe there as I waited.

Wow. This place is like prison and everyone, EVERYONE, acts like you're inconveniencing them. No smiles. No customer service. Like, trust me we don't want to be here either. Yikes! Everyone here is dead inside. read more

I am trying to cancel an appointment tomorrow (1/16/26) at 10:30 am. I have been on the phone for an hour! The proof of income was mailed to me.Debra Gist read more

I believe that many people have a 50/50 chance of good or bad experiences at any government facility. I came to the SSA building without an appointment. Today, the security guard was nice as long as you're nice back. Provided mask incase you forgot yours and the security inside doing the metal detector was also nice. There was someone who helped at the appointment kiosk so don't be afraid to ask for help. No cellphone use once you are inside so keep that in mind. One screen that will show the number and letter so watch it or listen carefully for your number to be called. I was called to window 12 and Marco was super helpful. I got married a month ago and wanted to change my name. I only had the copy from when we signed the documents at the courthouse. He tried his best to help me but couldn't but that's ok at least he tried and he provided me information and instructions on what to do and what to have so when I come back it will be easier. Kindness goes a long way. read more

Social Security - MASK IS MANDATORY! - Public Services & Government Near Me - Hollywood, California

I've been repeatedly insulted by an Armenian employee and hung up on by her, and my requests to speak to a supervisor have been ignored!!!!! I'm concerned the staff is protecting this person, and I'd like this issue to be addressed properly. I am extremely disappointed with the service I received. I have been repeatedly insulted and hung up on by an employee, and when I asked to speak to a supervisor, my requests were ignored. The behavior was incredibly rude, and it was clear that the staff is protecting this person instead of addressing the situation. I want to make it very clear: I was personally insulted, and if this issue is not resolved immediately, I will take this matter to court. No one should be treated like this, and the lack of professionalism from both the employee and the team is unacceptable. I expect this situation to be handled properly, or I will escalate it legally. read more

Such kind people, extremely helpful and efficient. I had the nicest lady help me and she was so diligent in helping me resolve my issue.

Very efficient staff at this location. They are helpful with providing receipts that show your transactions. They help you with documents and explain the process of what you need to submit to the administration. Ms. M helped me and she was very very thorough, extremely knowledgeable, courteous, and finished all of my paperwork in a timely manner. The best thing of all she made no mistakes with anything because she does this with passion and her attention to details is awesome! I highly recommend this location for anybody who needs social security consulting or tedious forms to be filled out properly. Helpful, well-trained group of professionals. read more

I have been told that this social security office has some really nice service so i came to get that service and everyone i spoke with at this office was great. But mr. Palmer was the person i had help me with case he was was so nasty and rude to me from the moment i sat down in front of no matter how nice was to him he just continued to be as nasty and as difficult as he could be. I began to video our I iterations because I thought no one would believe me his behavior was so unacceptable but the security officer said I could not do the so i erased any vidoe i took and also the audio, after he called security and the went away he began to behave much better. I had to return with a couple of more documents and he was the same nasty and unacceptable person as he was i brought my husban that actuall owned the car with me to give him a understand of the title of the car and he began to talk just as nasty to my husban so my husban asked to give us the exact info he needed and we would bring that to him. Pls do not make me see him again. There are so many other nice people there it is impossible to have a professional interaction out of this man read more

Awful. Arrived 20 min early for an appointment. Been waiting 90 min after my allotted time and no call.

I accompanied an elderly friend to the Hollywood office for her (confirmed by them in a letter) appointment to deal with her recently deceased husband of over 40 years. We got there at 1:20 for her 1:30 slot. She was not called until 3:35. And even after that we had to wait for a specific different person for another 20 minutes. The security guards were at best unhelpful and at worst condescending and disrespectful and liars. One of them told me that there were not actually any appointments, that it was always just first come first served. The woman we eventually saw had been waiting for us and thought we had been no-shows for our appointment. And we had been in that waiting room for HOURS, trying to get information. Apparently this happened because my friend signed in with her own SSN instead of her late husband's. Neither of us knew she was supposed to sign in with his number. This could have been resolved in 30 seconds if even one person there had listened to us or just looked at the letter from the SSA. But no one, *not one single person*, did so. It was supremely infuriating, to say the least, and has soured me on this office big time. The woman we saw at the end was helpful, pleasant, and efficient. But their system of ZERO waiting room communication is a bad idea, and would be very easy to remedy. I hope they do. read more

Consistently rude and unhelpful. Being friendly with them makes zero difference. They are unbelievably rude. Going in person is always the low point of my month. read more

This government entity is not very exciting for me . But I was here to receive some paperwork, and thankfully, I was assisted by an exceptional person. Due to that experience, I was able to be in and out in less than an hour. I acknowledge, and I'm happy about that. read more

They somehow removed my reviewed. But no worries, I am perfectly happy writing another one :) Imagine a building filled with the most incompetent, useless people. This is the place. Have been hung up on MULTIPLE times, especially by the ARMENIAN employees here who give my mother a very difficult time as she does not speak English and needs a translator. They have driven her to the point of crying every time she tries speaking to any of them. Especially Ms. ZOHRABYAN, a pathetic piece of shit excuse of a human , who YELLED and constantly INSULTED an old woman because she misunderstood a question that was asked. When asked for her name after she mumbled it to me, she rudely said "Zohrabyan, do you want me to say it again? ZOHRABYAN!" Okay well, Ms. Piece of shit Zohrabyan, I hope every day of your life you come across people just like you. Unmannered and disgusting. Your mommy and daddy did a very crappy job raising you it seems lol. I've contacted the supervisor multiple times who is polite and apologetic. But that doesn't mean much when your employees don't change their behavior, especially if we've spoken multiple times in a matter of a few months. Very embarrassing. read more

I never thought I'd be rating a Social Security office, but here it goes. I needed to visit the office for a relatively mundane task, and I prepared myself for the worst: long lines and disgruntled office staff. I decided to get there a bit before opening time, and there was a small line already present. I figured that I'd have a fairly slow experience during my visit, but this office surprised me in a good way! The line moved fairly quickly, and I got a number and waited in the lobby. My number was called after a short wait, and the staff member who helped me was friendly and solved my problem in a jiffy. Overall, it was a pleasant experience, and while I hope I don't have to visit in the near future, I would definitely recommend going to this office for your Social Security needs. read more

I came physically because they never answer the phone; and a security guard gave me the number to call today and refused to listen to what I had to say. Granted I understand, but I came because I'm pregnant and can't continue wasting my time trying to get an answer; but it was still a waste of my time. Sure enough when I called 3 times, someone hung up on 3 times. I don't feel this office cares about you and your issues. read more

Worst customer service, I've been trying to get an appointment for a week, the rude Persian older woman that works there hung up on me three times and called me a liar about faxing what they asked for. I'm now on day 3 (over 12 hours) of waiting and they don't pick up. I can't even ask for a supervisor because she hung up three times and now doesn't open the phone. I've never been treated this poorly my whole life. She just decided to make a young moms life difficult for no reason, i hope her personal life is ok because it's not normal to treat people that way. I wish there's was a way I could call a supervisor but there's not. This office is horrible, don't waste your time please. And if you don't want to be treated like an animal please don't go here. read more

perfect experience I came at 8:50 wait 20 minutes talk to the person in charge (I could not have an appointment by phone) they were nice , polite, and very professional they have all answers i need about medicare I left very happy read more

Worst office personnel ever! The security guards are very condescending, the staff is just plain stupid and non of the instructions are clear, I can believe my federal tax dollars pay these people's wages, they were the most in helpful people I have encountered, ever. Just the worst l, go to any other office not this one! read more

Quit hanging up the phone you idiots I am trying to make a appointment at this time and I keep getting a stupid ass person who keeps hanging up read more

Honestly while i thought this would be an absolute painful process it was rather surprisingly easy, straight forward, and not bad! This location had about 25 ppl in front of us, but they had about 12 windows going in a very agile process, our wait time was about 25 mins. I would recommend this location if you need to obtain records. read more

Normally you think to yourself "Oh great, I have to go to SSA - this is going to suck!" Tyler and I were no exception...we were NOT looking forward to going here yet we needed some paperwork for his job, so alas we hopped on the MTA #210 and came down here. One important thing to remember is to leave your gun at home - because yeah, just in case you were actually going to bring that to this office you'd probably be taken down by one of the many security guards here. Once we had passed through security there were some computers where you could get your number and begin your wait. We knew what we needed, but we didn't know what section it would be under - so we kind of guessed and ended up with B126. The number was on B180 - which at first kind of freaked us out, but apparently the numbers go 100-199 and then cycle back. It was about a 45 minute wait of people watching and making up stories about the random people there before we were called. When we were called we had the nicest worker ever help us out. The paperwork we needed was a whopping $25 (for one sheet!) yet after we had made some nice casual small talk with him he winked at us and told us to have a nice day. Total four stars for him! Minus one star because the damn english to spanish tv kept saying "go online and make your appointment" but I couldn't find the appointment page on their website. read more

Got in and out super quickly. I would do my research online to know what paperwork you need for whatever you're doing so that you don't need to make a second trip. This is a government building so there's a whole metal detector thing at the entrance, just FYI so you don't stand in line and then have to take something back to your car. You check in at a kiosk when you get inside and take a seat.. and the numbers move pretty fast. The screen that shows the numbers called wasn't working at the time I was there so I had to listen but it was hard to miss my name being called. Good luck! read more

If you want to be spoken down to by everyone including supervisors who will go out of their way to make things as difficult as the possibly can to help you. Then by all means go here. The worst customer service I have ever experienced in my life. Rude, under qualified staff. read more

The worst service ever!!!!!!! They hate you if you are not citizens, resident or Americans. Miss Noor it's an unprofessional, heartless and insolent person. They lost my ssc and don't want to give me the new one. I've applied on 12/11/2017 and showed all the required documents. In this receipt is written if I don't receive my card within 2 weeks , I may come with this receipt for replacement ( no any other documents is required). She asked me : are you resident or not ( I just have my DL with me) I said - yes and she told to me: you have to prove it but she saw it in their system that I provided everything already last time 2 months ago. Miss Noor just smiled at me and say go away and come again with the proof. I've call that office 3 times ( 1 hour every time) and came on Monday, NOBODY told me I have to bring something except this receipt and my ID card. She just wanted to play with me because she thinks she is a boss and me is nothin there. After that I've asked her to give me the phone number and name of her supervisor and she gave me the wrong number!!!! What!!! Do you think I can not get your supervisor???? I've returned there and asked to give me the right number and they even didn't open the door. I've got an awful heart pain and even fell dawn directly by the entrance. Nobody came out to check am I alive or not. They are not kind and unprofessional there. I will leave a feedback about their job, such people must not to provide any services to people, even more to the animals as well. They have to learn to be more kind, accurate and polite at their job position. read more

Social Security - Public Services & Government Near Me - Hollywood, California

Called today 11/19/2021 at 3 pm PST, that was one of my worst experiences in my life. After waiting 30 min plus for the agent to respond i get a Lady (sounds like Asian) that wasn't about to help me at all, was very rude and wasn't able to answer to my questions. I guess we all might have bad days but when I asked her if she knows when the office gonna be open - she said mb tomorrow mb next year - what type of professional reply is that? I asked her where to get more particular info - she said go watch the news. After that she just hangs the phone without listening to me or without even saying "goodbye, is it everything i can help u with today". The level of disrespect is enormous!! Never even said her name so we could know the hero. I got the supervisor's extension, waited another 30 min and he never even replied to his phone, so i left a message but nobody called me back. I wonder what type of people u hire over there? This is governmental organization, we pay taxes to get disrespected on the phone and get our time waisted? read more

People tend to push off having to do ANYTHING government related, myself included... However, for some reason I was inspired to deal with social security, so I printed the form I needed, filled it out and off I went to the office. Thankfully it was very close to me, and if you go on Monday at 1pm, there is ample street parking (because street cleaning just ended). That being said, when I got there... I did wind up waiting a good 45-50 minutes, but I was in a decent mood so it wasn't painful. When I checked in at the kiosk, it asked me if I had an appointment, so I guess if I made one, I would have had to wait a LOT LESS, so I advise all of you who are short on time to do just that! With a security check point and metal detector at the entrance, I did feel pretty safe, that was, until someone acted out, and got thrown on the floor and handcuffed in front of my face. I applaud the officers for taking care of that situation for the safety of everyone waiting to deal with their social security issues. I have to say I felt a little less safe after that episode but within 20 more minutes, I was called to window 2, where I took care of business and was out the door in about 7 minutes! read more

The SSA office will never tell you there are many forms on the website, the one that is not is there is a form that says to keep the payment during an appeal. The instructions claim, you have 10 days to keep the payment to file an appeal in 10 days. Its not clear and correct. They usually won't ever send you this form nor is it on the website. They will always tell you you never did it and never asked. You have to keep everything, plus keep copies of everything you give them. Sometimes you do not even have enough money to make photo copies of pay checks or the 11 page forms they ask you to fill out. You need those so that when the judge says you deny something you have something that shows you didn't for example in daily activities. I finally had a hearing after waiting two years it was supposed to be a review but the judge hardly asked the VR person one question nor me about my disability. She also neglected to review enough to see that there were no medical documents etc files needed at the first review which we turned in now. Therefor even though she agreed they were wrong she neglected to see why, *air head.* Due to not reading papers properly! Now I have to appeal again and it maybe 2 more years I can't pay rent even though I asked to keep my payment. Every time I go to the office or call no matter what the issue there gut response is, "you didn't do it." Unfortunately what Trump is doing is not helping SSA get better its making it much worse and this is very unfortunate for everyone! oh they don't even know who their own employees are. Even though I wrote down and have proof of the number that called me, from social security and the extension the office claims they don't have anything about her. I wrote the name and date down. Always keep track of that they will still tell you you're lying or they don't know who it is. read more

Went in on a Tuesday at 9:15 am, and there was no line yet. I went in to get a new SS card because i got married. The security guards were serious but they have a hard job and considering that I didn't expect a friendly hello from them, I knew they have a lot to consider. I went and checked in at the kiosk and that was fast and straight forward, I sat down for about 35 minutes and the speaker they call you on is not very clear so you have to listen carefully, there is one TV monitor to see your number but it's a little confusing, so you need to listen. Once I got called the lady was super nice and it was a fast process. The facility was pretty clean and safe. It is right on Vine so outside there are a lot of homeless. I took a lyft so I don't know about the parking. Over all a good experience. read more

Mission Debriefing: Operation November Charley Official Report Wednesday 04, October 2012, Vine Street Social Security Office 08:55 Checkpoint A - The Entrance I am met by 2 armed security guards. Guard #1 questions me regarding the purpose of my visit., as guard #2 inspects the contents of my briefcase. I answer his questions without delay and without compromising my security clearance. I am then instructed to proceed through the high security gate and proceed to Checkpoint B. 08:57 Checkpoint B - The Kiosk I arrive at an electronic touch screen Kiosk where this time I am to select from a series of 4 options regarding the purpose for my visit. I key in option 4 - Other business. Immediately the machine clears me and presents me with print out. My official designation is now B106. I proceed to the Central Waiting Area and await further instructions.. 09:00 - The Central Waiting Area B100 is announced over the intercom. Business officially commences. Most of the seats in the central waiting area appear vacant. I estimate approximately 20 people occupying this facility. 09:06 Station F - The Back Office B106 is announced. I am instructed to report to Station F. A door opens leading to the back office where stood my Point of Contact, Agent X. He politely greets me and immediately escorts me to his desk.. This time I am to confirm my identity, and again I am to state the purpose for my visit. I present him with the official documents regarding Operation NC. After confirming my identity, and clearing this information with central computer system. I am asked to wait a minute while he proceeds to another office further in the back. 09:13 - Authorization Agent X then returns with printout of my authorization. He asks me to confirm the accuracy of the information provided. I inspect it and find it checks out. He then thanks me for my visit and politely escorts me back to the Central Waiting Area. 09:15 - Exit I promptly exit. Mission Accomplished read more

I went in to change my name on my Social Security card post-wedding. I was prepared for a long morning of waiting. I was in and out of the office in less than ten minutes! Everyone working in the office was friendly, quick, and professional. You can download and fill out the name change form before you go, which I didn't realize until I was already in the office, but it's a short form and if all you're doing is changing your name, it doesn't ask anything you don't know off the top of your head (assuming you know your SSN). The website wasn't very clear about what forms of ID were needed for name change, so I came armed with everything, but I only needed my CA driver's license (in addition to the certified copy of the marriage license). Friendly, incredibly fast, hassle-free. Wouldn't change anything. read more

The amazing gentleman in window 16 made my process so easy. He was so nice, courteous, kind and amazing. He literally made me feel so relaxed and like life is beautiful. The world needs more individuals like him. Also the security personnel at the door were nice and sweet. I was tense going in to get my stuff done, but they just made it so easy. God bless them! Can't thank the gentleman in window 16 enough! I was there on July 15th at 2pm. read more

A visit to the dreaded SSA and im sure we all feel the same way about visiting our local fed / state public services office. We kept putting our visit on the back burner for months when we needed to do a name change on my wifey's social sec card. Well, we did it. And it was easy and not painful at all. We decided to visit this location a little after 11am once the morning rush was gone. This location is new and spanking clean with lots of chairs to wait until you are called. We walked in, the guard at the door asked us why we were there, and he pointed us to the area we need to go to. You take a number at the kiosk, then you get in line to see the employee. If you know exactly why you are there then you may just want to grab the forms next to the kiosk, fill them out, and get in line to save some time. We didn't do that, so we had to fill out the forms and get back in line. Once you are at the "window", you will be asked the reason for your visit. We needed to have a name change done, so we showed her our marriage cert and ID's. She told us to sit and we would be called once the documents were ready to be signed. They called our name within 15 mins and directed us over to the 1st window. The employee had the documents ready and asked us to scan them over to make sure everything was correct. After doing so, we signed off on the dotted line and he informed us that a new card would mailed out to us in 2 weeks. I was like 'SERIOUSLY?" it was that easy. They have parking behind the building or you also have the option of street or metered parking. read more

This office must be new. It's in the middle of hollywood so honestly I wasn't expecting much. The line wasn't terribly long so I as thrilled when I got there. I came in to get a new SSC. The guy who helped me out was really nice and more importantly knew exactly what he is doing. A pet peeve of mine is going to places like this and having to deal with multiple people. I was in and out in about 15 minutes. read more

Seriously, I can't believe I'm reviewing a SS office but I have to give props where props are due. The workers here were so incredibly nice and efficient! I came in thinking it would take like 2 hours without an appointment to get a replacement SS card (think DMV) but it took only 20 minutes. AND service with a smile. I'm shocked. Pleasantly shocked. Way to go Hollywood SS Office! read more

Excellent experience, except for the derelict who smelled like a day old booze binge, but that wasn't their fault. I had to come here to change my name because I got married. I looked online and downloaded the form. I had it all filled out before I got there. I called to try and make an appointment, but the nice gentleman on the line told me they don't make appointments. Oh well. I decided to go on my lunch break and chance it. I get there to find one metered spot right out front. They have a lot in back, but this spot is right outside the door and, frankly, I'm just lazy. The meter is flashing "FAIL". I took a walk to see the other meters. They all flashed the same. Sweet! Free parking. No. This is not Monopoly, it's my lucky day! I walked in and the security guard directed me to the self-check in kiosk in the back. I took a number and was third in line at window #10. The lady took my info and told me to wait by window #1. I sat there for a while. After 45 minutes, I was getting nervous that I would be late returning back from my lunch break, so as I prepared to walk out, they called my name. One signature and the confirmation of my info took 5 minutes, got my receipt and I was out the door. The lady was very nice for a state-run facility. The office is clean and everyone is very helpful. Thank you, SSA for making my visit pleasant! read more