I had a really positive experience today and felt like it was important to share. I've been dealing with a complicated and honestly frustrating situation with my account for a while now, and it's been difficult trying to get clear answers. As a young woman navigating all of this, I've unfortunately been given misinformation in the past, which has made me come into conversations a bit more guarded and, at times, probably more frustrated than I'd like to be. That being said, Will at the front was incredibly helpful right away. He took the time to listen, understood that my case was more involved, and brought in Michael, the manager, to assist. I genuinely cannot say enough good things about Michael. He was patient, professional, and incredibly respectful throughout the entire interaction. Even though I came in with a lot of questions and concerns, he never made me feel dismissed or rushed. He took the time to look at my case as a whole -- not just pieces of it -- and made sure I fully understood everything before we ended our conversation. Money-related situations can be really sensitive and stressful, and I know I may have come across frustrated at times, but Michael handled everything with such grace and professionalism. I left the conversation feeling heard, respected, and honestly just very grateful. It's rare to feel taken care of in situations like this, and both Will and Michael made a huge difference for me today. Thank you both again -- I truly appreciate it. - Margo Parker read more

Had such a great experience. Be prepared to arrive early, they do have a well functioning system where you scan a QR code and receive a number placed in line. You can wait in the office or outside and will receive a text when your number is close to being called. I waited about three hours which I hear is about the norm. My worker, Kenneth was so kind and helpful; he answered all of my questions and we were able to resolve the issue that brought me there. Everyone waiting to be seen is experiencing some kind of hardship and perhaps on top of that, a problem with their case. So the atmosphere can be a little edgy. Kenneth was so pleasant, I can't say enough nice things about him. EDD SDI in general has a good working online portal, but sometimes you just have to go in person when you can't move forward on your own. Kenneth really put me at ease in what can be a very stressful situation. Very grateful for the support this office provided. read more

Only 3 windows ?? This is crazy and this place is crowded because it's small . Also the parking manager here was super rude

Checked in at 8:20 and was finally able to leave at 1pm. Prepare to spend majority of your day here, they only have 3 windows open and a small lobby to sit people. Friendly staff is the only pro. read more

I went and maybe some I do will be helpful. It's on the 5th floor. Immediately take a number. A lot of problems are routed to their phone handlers and on what I was told was a slow day the call back came over 2 hours later. Parking is pricey. The EDD rep told me to park on the street. Very counterintuitive, considering that many are in DISABILITY leave and would need equitable options for varying conditions. The forms are inside for mail in. My case was not meant to be in person. I couldn't finish registration so I have to mail mine in. read more

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No one in this office helps. All they say is "I don't know" "I don't know what to tell you" The young lady up front had me sign some paperwork and said that she would upload it and that I wouldn't have to do anything else. GUESS WHAT?! It was never uploaded and I had to do it again. It's been over two months of constant "I DONT KNOW"s. What do you know?? What is the point of this place? No help at all. And talk about ATTITUDE, super rude!!!!!! read more

3 hours wait and 3 windows. No enough seating. Staff is very nice and helpful tho and paid parking is just crazy.

Our system is broken. In the phone for weeks adding up to months that end at a wall! The labor cost and incompetence is staggering. Just staggering. Where is Elon Musk clean up committee? read more

The representatives might have good service however, my husband waited for almost 2 hours and they stop taking people in at 5 pm which is not the issue . He was given number 333 and they stopped at 330 why would they give a number and not attend to the rest of the people waiting!!!!!if they had a limit on ppl seen per day why not stop giving numbers out!!! read more

In addition to the dehumanizing nature and flow of this office, i think its straight up nefarious to tell people to wait an Hour to Two Hours of sitting in a waiting room while you charge for parking every 15 minutes. It could be a 10 minute process, with free parking. CHOOSING to extend this process is a blatant money grab. Whats really great is they could fix this easy as PIE if they just validated parking. But no, they are choosing to be the reason why people hate them. read more

Friendly office, specially the guard. He was so friendly and great customer service. I think his name was Oscar. He guided me and I got out of there quickly. Thank you read more

Genuinely very quick process despite the long line. I've cleared a line, then called back up with my ticket number and seen all in about 35 minutes. Staff is polite and helpful. Parking outside is not validated. read more

State Disability Office - These are the hours Disability office is open from. Huge line if you go right when it opens better to go mid day. - Public Services & Government Near Me - Los Angeles, California

Three times I come and they are closed. I'm last time I came at 3:30 and they were closed. This is why I hate paying taxes.

Can't get through. The number always says sorry we can't help..this is very frustrating and un nerving,what is going on.im.do stressed I need my benefits. People are getting payed well not to awnser !!! read more

This particular review will be brief at best for now. The folks at the windows work long hours helping hundreds of people daily. They genuinely want to help you get your money from either SDI or EDD whichever you are there to establish, check on hold ups, etc. I personally had a good experience minus the fact that the classroom setting seating is a bit cramped and doesn't have enough air flow there. I waited about 1.5 hours to see someone as they were busy and I came in at 11am. read more

Great service! They were very helpful!! They were able to help me with my question! My claim was paid out same day and I received my funds within a couple of days read more

I've seen a lot of bad reviews on this place, but to me, it was better than the DMV. I arrived at 9am due to traffic. I was trying to get there at opening at 8am, and I was afraid to get off the elevator and see the line. There wasn't one. Check in with the security officer was painless. He gave me a number and a form to fill out and we went to sit down. The room was half full and my number was 11 numbers away. We left within an hour. The man who helped me at the window was very helpful and knew what he was doing. I also recommend the cafe by the bathroom off of the lobby. The couple who run it are very friendly and they have great food! read more

Some workers have a nasty ass attitude towards people like they have a issue with something. It's not their job to judge anyone. Be kind and do your job only. read more

Takes forever, they try to brush you off, signs say to stay off your phone and then they call you.

I think his name Arshavir. He was great and very friendly. He helped me a great deal and made sure I was accurately informed. I will definitely seek his help again. read more

Petra from the Van Nuys EDD office was very helpful with my claim. Explain in detail the issues with my claim and walked me through information I need to provide. Very patient and nice. read more

No kidding, this place was clean. People were helpful. I was in and out in a reasonable amount of time. For a government agency? Impressive. I read reviews before I left, so was aware there could be free parking challenges. I had no problem parking on the street, same side as the building, close on Friday at 10ish a.m. read more

Everyone at this building could not have been more kind and helpful. The security guard was kind and informative. The EDD guard was polite and funny and the EDD employee (wish I got her name) was SOOO helpful. Disability paperwork can be so confusing and overwhelming to deal with and having someone patiently and politely walk you through the process just brought me such ease and assurance. When dealing with government paperwork, there is always a concern you're filling things out incorrectly, but having such helpful employees in this process made an already tough situation (aka disability) a pleasure. Thank you for the help! What a sigh of relief! read more

I jumped through all their hoops and received a little of my compensation after about a month. At least it allowed me to pay some past due bills and rent. Two weeks later they found a discrepancy in some of my information and without as so much a phone call they closed my acct. and took back what money was left. I had to go down yet again and find out what the problem was because like everytime before I couldn't get through by phone. They said they found a source of pay from 6 months ago and it disqualified me. Now I have to file an appeal to get the ball rolling again. This will take months. In the meantime I'm still disabled and will probably be put on the streets again. What kind of an organization does that. If you work for this branch the question has got to be asked what kind of person are you. This will be the first and last time I put any faith in our government. read more

This office was a bit far for me, but it was definitely worth the drive. From the security guard at the front desk in the lobby all the way up to the workers in the office, everyone was so friendly and very helpful. They actually take the time to sit with you and help you with the paperwork - which can be so overwhelming. Hopefully I won't be needing to go back, but if I do, I will definitely do the drive again and bypass the downtown office which is closest to me. A special thanks to Veronica for your patience and understanding. It was much appreciated. SV read more

When I go there.. I look for someone in particular.. her name is Veronica.. if she's busy like today.. I'll wait for her.. no matter how long.. I switch my number with the one after me.. why I do that? Cuz she is a nice.. decent.. polite.. helpful.. supportive.. smiley clever and active young lady.. Cuz she gives me of her time to explain to me what I need.. She is really great doing her job.. she makes me feel yaaay now I know what I needed to know.. And leave happy and satisfied.. I wanna thank this beautiful lady from now to forever.. THANK YOU VERONICA.. read more

they are helpful but extremely busy 3 people are not enough to help more than 80 people waiting for hours they need to figure out how to make it work there App is sucks very frustrating and confusing. overall if they are able fix this issue that would be great. read more

The best government office so far! Super friendly staff and great security service. They don't waste time and are very helpful. I really appreciate the fact that they had me seen quickly. read more

Office was pretty much empty when I arrived, staff was extremely nice and helpful. Over all great experience

Horrible customer service. Two hour wait and when I came previously for two minutes, they charged me $2.00.

What an improvement over a couple years ago, the 3 in the front were very friendly and helpful. I watched a man come in very distraught and left happy with his problem solved. I met with Dean, and he was quite knowledgeable and friendly, with dash of wise-crackery LOL. This is the best SDI office off them all. read more

Went today because I needed to show proof of address even after I registered for an account using their I.D. Me system and went on a video call and had my face scanned and I had to show my drivers license and social security card and passed but it wasn't good enough I got a few letters asking for proof of why I was not working even after the fact my Doctor mailed my paper work explaining my back problem and they received it and still wasn't good enough and I mailed 2 separate letters with a copy of my cable bill to prove again that my address is correct and accurate. Now back from the office it was Fast and Easy but make sure you make a Copy of your Drivers License. I got there at 6am because I didn't want to wait forever just sat in the lobby until the security guard told us to go up stairs at 7:30 am the office open at 8am it only took me 20 minutes and I was done. Park on the street because you can pay up to $20 for parking Make sure if you get there real early you can sign in downstairs or wait till the security guard brings in the sign in sheet up stairs. The employees are pretty friendly and professional. By the way I been fighting this for a month Don't even brother calling them you will Never get Through read more

Went in today Wednesday. At ground floor, you have to sign in on a clipboard with security. Before going to the 5th floor. Once you exit the elevator on the 5th floor another security guard will give you a form to fill out with a number that designates your place in line. They open at 8am and I was there 745. There were already 15 people ahead of me, so do arrive early. I waited 1 hour before I was called. I had all my paperwork so it was a quick process. The rep was very nice. There are only 3 windows/ reps available. I was dropped off, but my understanding from other reviews is that onsite parking is $12 and there is a kiosk on ground floor where you can pay for parking. Giving 4 stars since I think parking is high priced. read more

Petra was so helpful and a pleasure to speak with. If only we could call this office directly! Calling on the 800 number is agony! The wait is not that bad at this location. read more

Absolutely the best and fastest experience both times I had to come in. I was expecting a long wait both was in and out within 10-15 minutes. Very friendly and funny employees. Thank you to the gentleman who assisted me, I appreciate when people listen to understand and not just to respond. read more

They are the rudest people in the world.No phone manners just rude for no reason .you work hard and pay into disability and when you have to use it and collect your money you put in you have to deal with smart ass people who need to find another job if they are not happy there I just hope karma bites the shit out of them and their family it is just sooo sad the treatment they give yourself read more

I have no idea how this place got 5 one-star reviews, or if the staff has been turned over since the postings, but I had the easiest time here! Maybe better that I was preparing myself for a huge headache from top to bottom because when I walked out, it was a relief. The security were all helpful, respectful, and professional! I was there to file an appeal and the only time I had to wait for anything was when I filled out my own paperwork that I myself failed to complete at home. At the window where paperwork and your case are gone over, the employee I got partnered up with's name is Marsha and she was absolutely great. She explained everything to me kindly and helped me expand my appeal pitch very thoroughly. I was in and out in a half hour. Perhaps I just got lucky with date and time but for this being a headache in itself, today was cake. read more

The service at this office is top of the line. The first time I was here I waited no more than 10 minutes and the lady that help me at the window answered all my questions and showed me show to used EDD online. Then the second time that I came with several questions and concerns related to a short term disability extension, I waited about 15 minutes. Dean answered all my questions and concerns and I was extremely please with his level of professionalism. read more

Worst experience in a government office ever. 2 hour wait then we were given misinformation which resulted in our filings being denied! Ugh!!!!! Very inefficient system- no viable phone contacts. Undereducated agents. Rude employees and grubby environment. And.... We must return.... read more

Veronica is the best. She is very smart, always joyful, and very hardworking. She has great customer service.