It is with great regret that I have to write this 1-star review for an otherwise seemingly caring small business, but I really feel I have no choice after their conduct this week.
DMS Air was retained as part of a larger remodel of the building we sublease in. Five months ago, back in January, they replaced all the AC units on the roof of our building. They brought cranes early in the morning and replaced all the rooftop air conditioners. By all accounts, this seems to have gone smoothly. Then, around 11am, when they had finished their work on the roof, they began checking thermostats to see if they worked. Our's, for whatever reason, did not. We tried a variety of things, but essentially the low-voltage wires that supplied the thermostat were totally dead; no voltage. My guess is they weren't connected at the roof, but it's possible they got cut at some point during their install. Mind you, the thermostat worked perfectly the day before the install.
Now, the guys from DMS Air were trying a few different things to get the voltage back, but they couldn't make it happen for some reason. We wanted to work with them, and I even offered to run back home to get my phone line tone and probe kit to help them identify the wire. I stood at the thermostat with a voltmeter and the tech on the cell phone just to help them find the wire. But alas, they couldn't find it.
I felt bad for the techs and they told me they wanted to back to Orange County (1.5 hour drive). I was sympathetic since they had probably been up for hours to do the early install and were tired, even though it was probably them who cut the wires or misplaced them. So they promised me they would come back since they had other work in the building to work on it. In the meantime, they jumped the wires on the roof so that I could at least have AC. Now, I couldn't have heat since they could only wire the unit in one direction, so we opted for AC. Weeks came and went, and no one showed up or even called me to get this thermostat working. In the meantime, we needed to run down the hall and flip our circuit breaker. Keep in mind, we are the same building as a bank, so they always give us dirty looks when we go back and mess with the breakers.
I finally called the company in February and spoke with Daniel Montes, the owner. It had been some time, so he asked me for a day or so to collect info and talk to the techs so they could get on the same page. That was totally fine, of course. After a week, no response. I talked to our property manager, the general contractor, and even the branch manager for the bank at this location. No one seemed to be able to get through to this company.
I would call about once a month and get the same response "Let me give you a call back after I talk to my guys." Finally, last Monday in the month of May, after five months of no thermostat, I finally called the company and told them that I needed a firm date when I would at least have a date on the schedule. I even told Daniel Montes that I understood they were far away and said they could just come on a day when they were in San Diego and not to strain to come specifically for us. Daniel was very much angry with my insistence on a day to get back to me. He angrily told me he would get back to me on Friday and before I could even say "yes, that's fine," *click* he hangs up the phone.
Now, that alone would justify the review, but I decided to wait until Friday to see if he would at least call me back after cooling off. Also, who knows? Maybe he would at least call to say sorry? Nope. Nothing. And the cherry on top was that I even saw his company again working on our building on a different project on Thursday. They could have just worked on it at that time... I spoke to the tech and told him what was going on, but I think he understands that Daniel is very single-minded and wants to work on the next "work order" rather than completing a job and fixing their mistakes, which won't make them any additional money. The tech wouldn't even look me the eye. I am so appalled by the lack of accountability by this company, especially the owner. He even had the nerve to accuse us of using the wrong thermostat, as if I don't know that this has no effect on the presence of voltage on the thermostat wire. Anyway, this is a long review, but it reflects the extent of the negligence of this company. If they're reading this, I hope they learn to do the right thing from now on and take this as a lesson. read more
