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Astoria, OR

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FDC Glass Group - installation of window constructions new construction

FDC Glass Group

(12 reviews)

Update: Since…read moreposting this review the company has continued to threaten me by emailing me directly. I understand the company disagrees with my review, but I was disappointed by the tone of their response and the implied pressure to remove it. Being told they would publicly respond and report the review to Yelp and Google if I didn't remove it felt unnecessarily aggressive and intimidating. Also in response to their comments below Thank you for confirming the exact root of the problem: you looked at a three-pane window, saw that only the middle section was currently foggy, and assumed I only wanted that single section replaced. As a professional window company, it was your responsibility to clearly state: "We see only the middle pane is failing, so this quote is strictly for one pane of glass, not the entire window unit you asked for." You didn't do that. You just wrote "1 glass replacement" on a quote for a "window replacement" request and expected a regular homeowner to know the technical difference. The fact remains: I asked for a window replacement. I provided a photo of the entire window. Other companies looked at the exact same information and managed to quote the entire three-pane unit for a price comparable to what you charged me for just the middle section. You can keep calling a customer's genuine financial frustration "deceptive" to protect your online rating, but your own responses show a complete lack of accountability. You made an assumption, failed to communicate it clearly upfront, and I had to pay the premium for it. Prospective clients can read this back-and-forth and decide for themselves if they want to risk dealing with a company that hides behind ambiguous quote terminology instead of practicing transparent communication. I am done repeating myself. ----------------------------------------------------------------------------------------------------- I recently had a foggy/failing window repaired that consisted of 3 separate sections. Unfortunately, due to some miscommunication during the quoting process, only the middle section was replaced. That was really frustrating because it made the overall cost much higher compared to other companies I had received quotes from. To their credit, they did offer to replace the remaining sections at a discount after I brought up the issue. However, even with the discount, the final price still ends up being significantly more expensive than competitors. Had everything been communicated more clearly upfront, I likely would have chosen a different company. The biggest issue for me was the lack of clarity during the quoting process. It felt misleading to realize afterward that the quote only covered one section instead of the full window I thought we had discussed. That said, I do want to give credit to the installation crew because they were excellent. They were respectful, worked quickly, kept everything clean, and did quality work. My frustration is mainly with the communication and quoting side of the experience, not the installers themselves.

Looking for a Christmas miracle? Well, FDC Glass just became my holiday hero! Picture this:…read moreshattered glass panes on my front door, a dozen contractors telling me "just replace the whole door" (aka "give us more money"), and me slowly losing hope faster than a snowman in July. Enter FDC Glass, cape flapping in the wind (okay, maybe not literally, but you get the vibe). Not only was their quote actually reasonable, but they didn't hit me with the classic contractor combo of upsells and surprise charges. They even sealed up my entrance while working on the door - no extra fee, no fuss, just good old-fashioned service. The result? My door looks fantastic, my wallet isn't crying, and I'm singing their praises louder than carolers in December. I've already told my HOA about them, and you bet I'll be calling them for my other properties. TL;DR: FDC Glass = Christmas miracle workers who actually fix what's broken instead of trying to sell you a whole new house. 10/10 would recommend!

Exceptional Glass - A full height return panel with the door hinging off of it, & an inline panel.

Exceptional Glass

(27 reviews)

Scott and the tech were awesome. Helped us out in a pinch after our car was broke into on vacation…read more This is your best replacement option!

Exceptional Glass is truly exceptional. I needed to adjust my shower door, and I attempted to do…read moreit myself, but quickly realized that I am not a glass worker and that I should stay in my lane before I crack my shower door and spend several thousand more dollars to replace it. I called Chris from exceptional glass and told him what my issue was and he scheduled a visit within a week. Ryan and Riley came out and they were on time, they took their shoes off before they came into my home, and they got right on it. They were also extremely pleasant young men who care about customer service and obviously took pride and what they do. The price that I was quoted was more than fair and Chris told me before they showed up that if there was any extra work, it would be an additional charge, I agreed to that and when all was said and done, he charged me what he had originally quoted me. Even though this was a very small job, other glass companies were not even interested in looking at this job, but Chris came through for me and I really appreciate him for doing that. I am going to do a complete remodel of my bathroom in the near future, which will require several other glass doors and I will only ever call Exceptional Glass to do my glass work or anytime I need a shower door in the future.

DK Window Works - windowsinstallation - Updated October 2026

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