I had two separate orders (online). One was for double pane window glass. A second order was for single pane tempered glass pieces to be installed in two of my single pane windows. After ordering I read some of the more critical reviews here on yelp. I would say that like most people here, I was highly satisfied!
1) The packaging was FANTASTIC! Both packages were packed securely in 1"+ honeycomb cardboard material. All empty spaces were filled with foam rubber, Styrofoam, and cardboard sheets. The each assembly was then shrink-wrapped securely. All that was then boxed in honeycomb and all corners lapped with a heavy duty paperboard corner material. The entire package, in turn, was secured with heavy duty plastic band-it straps. One package had some impact damage from the carrier, yet the contents were undisturbed. I think you could actually drop these packages and not sustain damage. Of course, the packages are labeled prominently as containing glass. Despite one reviewer saying he thought they intentionally packaged insecurely to gain a second (shipping warranty) job, I found quite the opposite. The only way it could be shipped better would be putting them in a pelican case!
2) Price of course, was very good, even after the shipping. I don't think anyone would disagree if they shopped around.
3) All measurements were spot on for my single pane pieces. My double pane piece was off by 1/16"; within the advertised tolerances.
4) As this was an entirely on-line experience, I cannot comment on the customer service from a "human" standpoint. The website ordering process is fully-tutorial and any allows anyone to order glass, even with no experience. The website was much easier to use than other online competitors.
5) The website prominently disclaims that they fulfill orders in one day. I ordered mine around Labor day, and the website did state that orders could be delayed. They did ship a couple days late due to this, but my overall wait (manufacturing plus shipping) was still 2 weeks for the double pane and 10 days for the single panes. I have a neighbor who uses a local glass shop for his double pane windows and it still takes two weeks, so even with shipping, this is quite good.
My only gripe would be that double pane thicknesses are only offered in 1/8" thicknesses and most of my double-pane windows are odd to 1/16th inch thicknesses (13/16 and 7/16), so I really had to guess whether to go under or over the original size to still get a proper fit to the original frames.
After I read some of the negative reviews, I had decided to wait on ordering another double-pane window until I saw their work. Bottom line: I will be ordering from them regularly. They will definitely be my go-to company for all my glass! read more