We've boarded our family dog, Joey, with Sugar Maple multiple times over the last few years…read more Jennifer and her family are kind, welcoming people that have been very accommodating over the years. Joey is always excited when we are pulling up the driveway to SM! While away this most recent trip we changed our plans to extend our vacation, Jennifer allowed Joey to extent his stay which made our time much more relaxing and enjoyable! Upon pick-up Joey was happy, healthy and clearly had been well cared for during his stay.

Before choosing Sugar Maple Farm, we spent a lot of time researching the best possible boarding…read moreoptions in Virginia. The abundance of 5-star reviews reassured us, and we even scheduled a one-night trial stay to test it before our longer family trip. During that visit, we were promised strong communication, regular photo updates, and a high standard of care while we were away. Sadly, our actual experience was the complete opposite. While traveling in Asia, we were told we'd receive regular updates. Instead, we got only three photos over a span of 10 days--and only after multiple follow ups and texts from our side. The lack of communication and unease made it difficult for any of us to enjoy our trip and we knew something was not right. When it came time for pickup, the owner was not even present. Just a few hours before we landed, we received a text informing us that our dog was injured and her teenage son would be there for pick up. There was no explanation, no phone call, no attempt to take responsibility, and not a single follow-up to check on how she was doing after. It felt cold, negligent, and deeply unprofessional. We later learned the injury was a torn ACL requiring surgery. What's most upsetting is that we had clearly disclosed a prior ACL injury in the intake paperwork--on the opposite leg. That information was either ignored or not reviewed at all. There was no transparency, no apology, and absolutely no concern for how serious the injury was. We chose Sugar Maple Farm because we wanted a safe and trusted place. When something went wrong, there was no accountability--only deflection. That trust was completely broken. It's devastating to watch our dog struggle with pain and limited mobility, and to know she now faces a 12-15 week recovery from a surgery that may have been preventable with proper care. We came home expecting to see her happy and healthy. Instead, we're managing a serious injury with no answers on what happened. If you value your dog's safety and well-being, I urge you to look elsewhere. Sugar Maple Farm may have glowing reviews, but our experience was proof that when things go wrong, this facility does not step up.

I recently left my 11 year old cat for a few days while I was traveling out of state. He doesn't…read morelike boarding but I hoped having his own room, not being around dogs at the vet, etc. would make him less stressed. He came home and for the past two days has been vomiting and had diarrhea. It seems either because the people stressed him out or because he caught something there that he has gotten sick with, and now I have to see if my vet can fit him in today. Furthermore I know the report cards are misleading because his second day supposedly he had stool, urine, and was eating but when I picked him up his chart said he had only eaten once in four days. The Webcam was also turned off several times, so now I'm worried that he was already sick there and they were hiding that from me. Especially considering the price, I 100% *do not recommend* this place at all. These people are dishonest and not worthy of your money.

I WISH I COULD LEAVE 100 STARS!!! My second time coming to…read morecozy cats and I'm over the moon with them! I will never forget our nail appointment today, my rescued barn cat has never really let me hold her and I showed up today and Ms. Megan brought my liddie out IN HER ARMS! I am so grateful for everyone who has loved on my little babies and helped take care of them. Megan, you are the MVP! I will definitely be using cozy cats in the future!

Brandi & Perry were amazing! Highly recommend working with them…read more We adopted a one year old mixed breed, Tuck, a few months ago. He's very sweet but started to get rambunctious to the point that my remote work felt challenging. He also started jumping or freezing when he saw other dogs on walks, and he occasionally barked or growled and men. We weren't sure if it was the start of aggressive behavior or just the result of a shelter dog that hasn't been exposed. After doing our research, we decided to do the 3 week behavior modification board and train program. We were really impressed from beginning to end. They shared a ton of information upfront, walked us through their facility (we opted to drop him off) and sent pictures and updates every evening. It became clear right away that they both have a very deep understanding of dogs, as well as a real respect and love for them. Tuck loved them! The best part was the "transition" day when Perry brought Tuck back and spent the day teaching us everything they've worked on together. We are first time dog owners so generally going in pretty blind. Perry gave us a 101 on dogs and the importance of clear and consistent communication. He talked through all of the layers of training and how/why it is effective. We felt this part was SO helpful for us to understand how to be better owners. Then we walked Tuck around the neighborhood with Perry guiding us and then spent time addressing indoor behaviors too. He was flexible and stayed until we felt comfortable with everything. This is a long review so the TLDR: finding a trainer is a big decision and investment so we wanted to get it right. Brandi & Perry were really incredible and beyond our expectations!! Truly worth every penny! Tuck has been doing really great at home and outside since being home. I've been able to work full days with him holding "place" on his cot, which would have been unheard of before!

We couldn't be more thrilled with our experience at Ridgeside K9 in Winchester, VA! We signed up…read moreour Labradoodle, Theo, with Ridgeside K9 with high hopes that they could get us back on track, and Kenny and Sarah Foster absolutely delivered beyond our expectations. From the very first interaction, Kenny and Sarah were professional, warm, and genuinely passionate about what they do. They took the time to understand the pain points that we were experiencing with our new puppy, Theo's personality and tailored their approach to fit him perfectly. I was overseas on vacation, but they shared the progress and transformation pictures and updates every day. Theo is more confident, focused, and responsive than ever. What really impressed me with Ridgeside K9 apart is the care and dedication that Kenny and Sarah brought to the 3-week transformation and the dedicated work with him. It was easy to tell this isn't just a job for them -- they truly love working with dogs and it shows in the results. Theo came home happy, well-behaved, and I could tell during the 2 hour turnover session that Theo had clearly bonded with his trainers. If you're in the Winchester and surrounding area and looking for exceptional dog training, look no further than Ridgeside K9. Ask for Kenny and Sarah -- you and your pup won't be disappointed!

It means everything to know Conan is in such loving hands at Em's Grooming & Boarding…read more She cares for him like he's her own. I never worry when he's there--and that says it all. So grateful for Em!!!!

Emma is wonderful and so kind to my fur baby. She takes her time and you can tell that she loves…read morewhat she does.

We have been bringing our golden retriever Charlie to Olde Town for grooming. Rolando does an…read moreamazing job and Charlie looks and smells great when I pick him up! Charlie is always excited to see Rolando when I drop him off and Rolando is always patient and kind with him.

I board my 3 cats at Old Towne Pet Resort…read more I added services for play time, catnip play, and nail clipping. The cattery techician is very nice and attentive to my senior cats.

Great walkers, TERRIBLE management-- I have been using YDS for a few months now. The huge plus side…read moreis that the walkers are FANTASTIC. As far as management goes-- steer clear at all costs. I've actually never been treated so poorly by a customer service "professional" as I was treated by Colleen Flanagan. I asked that she not return my call because I didn't want to interact with her any longer and she said "well I'm the owner. If you don't like me as a person then this may not be a good fit." I made this request because I had just spent 20 minutes being disgusted by her crude attempts at conflict resolution. Just be prepared to deal with an overly emotional and unprofessional business owner. Otherwise the dog care has always been good.

Sadie loves Colleen, Ken, and the team!…read more Sadie is a 2 year old lab mix who has LOTS of energy to burn... She needs to run, run, run! We found that Your Dog Smiles offers dog running services in addition to the standard visits and walks. When we have to be gone for an extended period of time, we ALWAYS give them a call to take care of Sadie. The notes they leave are informative and let us know everything that they do with Sadie. When we go away for more than a day, YDS takes Sadie into their home as part of the Bed and Biscuit service. She is treated as part of their home, and the pack (with 2 other dogs). I love that I get the occasional photo sent to me showing how much fun Sadie is having. Would recommend Your Dog Smiles to anyone that's looking for a Pet Service!

I have used Cupid Pets on multiple occasions over the past 18 months and am extremely pleased with…read morethe compassion and tender loving care that Kim gives to my cats, Josephine and Bear. She is very attentive to them and I have complete trust that when I'm gone, they are in good hands. Bear is a stocky, 17-pound tiger kitty (a recent addition to my household), but despite his size, he's a big baby, and will run and hide whenever somebody "new "enters my house. But Kim has a way with animals that draws them to her. It took only a few days, but eventually, Bear came out of hiding, sat on her lap and even allowed her to brush him! That was truly amazing and made me really happy! However, Josephine, my 15-pound calico, was probably not as happy because that meant she would have to share Kim's time with Bear. But not to worry...Kim had plenty of love and attention for both of them! When I'm out of town, Kim will text me photos of Josephine and Bear and before she leaves for the day, she leaves behind notes regarding each day's visit. She will also water your plants, open/close the blinds, or pick up your mail if you ask. I could tell that she truly loves what she does and that she loves my kitties as much as I do! I highly recommend Cupid Pets to anyone in need of reliable, compassionate pet sitting services. Joan

The good news is at least my dog is not dead! When you hire a mature women to come and dog sit and…read moreshe sends her 18 year old son it can't be good. I have used Kim for many years. She said that she would come into my home and take care of my beloved dog. 2 days into the stay, she installed her 18 year old son. My dog was not walked, he slept into the late morning, showered, used what ever product he need and use my home as a crash pad. The service cost $83.00 per day. All I can say is you have been warned.

Kelly is amazing and so nice! She took great care of our dog while we went on vacation. She…read morecommunicated well, sent photos and left or home in good shape. We felt at ease with her as our pet sitter. Highly recommend her.

Kelly has provided excellent service this last year to my family especially after the loss of my…read moredaughter. She has gone above and beyond during this last month as I dealt with the death of my daughter. I didn't have to worry about my dog Akira being taken care of and walked. This helped me enormously because it was one less thing I had to worry about. I will continue to use her services to care for my cat whenever I need to travel.

Great customer service and our dog Capone got a great bath! Jayme was fast, efficient, and our dog…read morelooked amazing after his time I the mobile spa. I highly recommend this business! We have already booked another appointment.

From the owner: At Woofie’s South Riding-Aldie, we know that your pet is a very important member of your family. We…read moreoffer personalized pet sitting & dog walking services in South Riding and Aldie Virginia. Our services are designed to keep your pet happy, healthy and safe at all times while in our care. Our primary philosophy is to provide exceptional service that is above and beyond what the customer expects. Our team is staffed with caring and responsible people who are true animal lovers. We are honored that our clients trust us not only with their homes but with the care of their pets. We take this responsibility very seriously and we consider it a privilege. We are fully committed to providing the best possible service at all times.

Ive been going here for EIGHT years. Grooming has become inconsistent these days ever since…read moreownership has changed several years ago. When i first started coming here, the owner was great at cutting my poodles' hair. Ever since she left, the new groomers have been not so great. HOWEVER, despite the inconsistency, they are willing to accommodate and learn to cut my poodles' hair the way I like it. I have tried going to other places in NOVA, 6 different groomers to be exact. Everywhere else is worse and they don't know how to cut a standard poodle's hair. I even went to the other Ashburn Belmont Chase Woof Gang location and they gave my dog an ear infection (very untrained groomers there)! I started coming here when my poodles were puppies and because of the owner back then, my dogs dont fear going to the groomers. I have started coming back here now with my nine year old poodles and I think I will not look for other groomers anymore.

Groomer, Sophia, very detailed. All personnel extremely friendly. Love baked treats.read more