Ive been going here for EIGHT years. Grooming has become inconsistent these days ever since…read moreownership has changed several years ago. When i first started coming here, the owner was great at cutting my poodles' hair. Ever since she left, the new groomers have been not so great. HOWEVER, despite the inconsistency, they are willing to accommodate and learn to cut my poodles' hair the way I like it. I have tried going to other places in NOVA, 6 different groomers to be exact. Everywhere else is worse and they don't know how to cut a standard poodle's hair. I even went to the other Ashburn Belmont Chase Woof Gang location and they gave my dog an ear infection (very untrained groomers there)! I started coming here when my poodles were puppies and because of the owner back then, my dogs dont fear going to the groomers. I have started coming back here now with my nine year old poodles and I think I will not look for other groomers anymore.

This is hands down the worst grooming experience we've ever had at Belmont. We explicitly told the…read morestaff NOT to use clippers on our Samoyed, yet they completely ignored our instructions and shaved our dog down. For anyone who understands how damaging that is to a double-coated breed, you know how serious this is. To make things worse, they returned our dog not even properly dried and now she's developing hot spots as a result. When we tried to call and ask what happened, the owner, Felipe, took zero accountability, mocked us, and then hung up the phone. Absolutely unprofessional and unacceptable. This place clearly does not care about your pet's health or well-being. If you have a double-coated breed, or honestly any dog you care about, stay far away from this groomer. They are reckless, disrespectful, and completely incompetent.

My lil guy h a t e s getting groomed. His anxiety caused his last groomer to not finish his haircut…read moreso I was half expecting the same situation. I was wrong!! They did the full groom (including shaping up his grinch paws that he doesn't let anyone touch) so well. Everyone was kind and helpful too. He looks amazing, cannot thank y'all enough :)

This isn't a self service dog place. It's appointments only. It's disappointing that 3 years after…read moreCOVID they still haven't updated their website, yelp, etc.

The groomer was very nice and scheduling was efficient. The only issue is that they cut the…read morewhiskers on my dog's face (both around the muzzle and under the chin). Whiskers should never be cut as they are a sensory organ for dogs, and cutting whiskers can cause discomfort and confusion for the dog (google it--not making this up). Would have expected an experienced groomer to know this and not cut them. Will not be going back.

Not sure what has happened to this business!! I have been calling them for over a year now and I…read morehave left several messages for an appointment for a simple bath appointment!! And not a single response!!! Completely unacceptable !!!

I'm really disappointed with our first experience at Good Boy Rocky. We brought our mini…read morelabradoodle in specifically asking for a teddy bear style cut, but what we got back was completely different from what we requested. Instead of a properly shaped cut, our dog was essentially shaved down, with no attention to the style we had agreed on. On top of that, the grooming was very uneven across his body, and parts of his coat were noticeably missed or cut at different lengths. We also noticed that part of his eyebrow area had been shaved down to the skin, which was upsetting and not something we expected from a professional grooming service. Most concerning, our dog came home with a cut on his paw pad. This made us question the level of care and attention given during the grooming session. Overall, this was a very stressful and disappointing experience, and we won't be returning or recommending this service to others.

Love getting my dog food here. The owner is super sweet and knowledgeable. Great place to pop in…read moreand grab a few items

This cute little pet store has all the bells and whistles including a very clean self serve dog…read morewash. Online appointments are easy and you pay ahead so you don't need to worry about it when you are holding a wet dog. Each wash station has aprons, towels, treats and shampoos. The water pressure is great. The aprons and tubs are clean. The store also has a huge variety of treats and pet foods. I love how the staff is very education on the products they carry.

I have been a happy customer for over two years. I have a dog that has special dietary needs. The…read morestaff has been very helpful with supplying the food I need. When necessary they have special ordered the food for my Lilly. They are always friendly and helpful. I also find their prices very competitive with other pet stores. I would definitely recommend this other pet owners.

Kenny is a miracle worker! Once again he groomed our kitties and it is pure purrrrrfection! Tha k…read moreyou all of the Staff at Splash N Tails for always being so professional and amazing! We have used this service for years and will trust no one else for our grooming needs

We have been using Splash N Tails since 2015 and have always had a great experience! They have…read moretaken great care of our dogs and am glad to continue to use their service. Our 1 year old puppy had her first professional grooming appt today and she looks and smells amazing!

Olde Towne Pet Resort is a great place for dog daycare. The staff is very helpful and always takes…read moregood care of my dog. He's been going there for daycare for some time now, and he's also been groomed and gone swimming there, all great experiences. To date, I'd definitely recommend them.

Three years ago I raved about Olde Towne Pet Resort to every dog owner I knew. Now I wouldn't board…read morea houseplant here. Great to horrible, entirely self-inflicted. Every booking, every pet, every time: more signatures and "agreements" than a mortgage closing. Somewhere there's a lawyer who's never met a dog and decided the real threat to this business is the guy who's paid them loyally for three years. You carefully fill out the entire grooming form online, pick every option -- then show up and they shove a paper copy across the counter to sign the exact same thing again. And after all that paperwork, they still claim they don't have the phone number they've had on file for three years and called me on before. Let's put this in perspective. I can order dinner to my door in two taps -- Reorder, Apple Pay, done. A stranger drives hot food across town on the strength of my thumbprint. But dropping off dogs these people have known for three years apparently requires a signing ceremony and a fresh liability waiver every single visit. In 2026, that's not caution. That's a business that's forgotten how to trust its own customers. And then there's the membership -- the crown jewel of contempt. They took a system that worked and actively torched it. Gone are the daycare credit packs: fair, flexible, buy-what-you-need, the way a business treats people it respects. In their place, a pricier monthly "membership" that auto-drafts your card whether your dog walks through the door or not, with no rollover for the days you paid for and never used. Read that again: you pay, they keep it, your dog gets nothing, and they call it a perk. It's not a membership -- it's a standing withdrawal from your bank account with a bow on it. It punishes the exact people who kept this place in business: the regulars whose lives don't run on a fixed weekly schedule. Some months my dogs come once, some months five times, because that's how actual life works -- and this program is built to make sure I lose either way. It doesn't serve pets. It doesn't serve owners. It serves a spreadsheet, and it treats every loyal customer as a recurring charge to be maximized rather than a person to be valued. It is, top to bottom, the most openly hostile "loyalty" scheme I've ever been asked to fund. When customers spend more time signing forms and fighting your billing than petting their dogs, you're not a pet resort -- you're a law firm with a kennel attached. Take your pets somewhere that still remembers what the word "customer" means.