My friend and I made an appointment for our nails for Saturday, 3/1/25 @ 9am. at Divine Nails in Glendale, AZ. When we arrived @ 8:50, we were both told that the ppl that we made our appointment with wasn't available & one didn't do the nails I wanted even though when I made the appointments online it said they were. Then we were seated with two other ppl, I was with Mia and my friend with Elbe. As Mia was starting to do my nails, she and the young girl who checked us in started arguing. At first, my friend & I thought they were just conversating, we didn't know because they were speaking their language, but it definitely escalated really fast, and they were full blown screaming at one another as Mia was doing my nails and my friend along with the few in the salon just listened and watched this horrible, unprofessional behavior! Mia at one-point stops doing my nails, gets up and stands over top of the young girl screaming at her! The lady named Lena (who I thought was a manager) is just sitting there doing a lady's Pedi and says nothing to stop any of this?! This arguing between the two went on for a good 25 minutes which took away from my nails getting done as well as they when Mia was doing them, she was still arguing and she's visibly upset and starts crying, her hands are shaky. She nicked my fingers in several places that bled. At this point my friend and I truly wanted to walk out but our nails were halfway done at this point. Finally, Lena yells at a young guy who was sitting in the back room, and he comes up and literally grabs the young girl by her arm and forces her to go with him to the back room. Mia is still running her mouth and balling crying! Then Lena for whatever reason finally gets up and goes to the back room which is an open area that anyone in the salon can see and when she went back there, she slapped the guy and said something and walked back up to the front. Said something to Mia and sat back down. Meanwhile, Mia is FINALLY finishing my nails that weren't done the way I asked as well as being nicked the 3 times. She does ask me if I like them but at this point it's to late!!! I will NEVER return to this salon, and I wouldn't recommend it to anyone! I was charged $65 for the DRAMA, CRYING, BEING NICKED TO WHERE IT BLED, NAILS WERE TO POINTED WHEN I INITIALLY SHOWED A PIC OF WHAT I WANTED AND SHE SAID SHE UNDERSTOOD.... But Mia was more focused on arguing and crying than doing my nails correctly! No one even bothered to apologized for this unprofessionalism. My friend and I were so disappointed! My friends design that she asked for was hideous and was charged $85....Sooooo ridiculous! Needless to say, neither one of us gave a tip which I always tip well wherever I get my nails done. read more