I hired him to set up my above-ground pool in 2024. Before the installation, I specifically asked…read morehim to place it in the middle of the yard because that area was flatter. Instead, he insisted on putting it in a different spot, assuring me that he had leveled the ground and that it would be fine. The pool looked okay at first, but it only lasted one season. Last year, the liner ripped, and I initially thought it was my fault. This year, I had another pool professional come inspect it, and they immediately pointed out that the original installation was done very poorly. They found that there were tree roots underneath the pool that had continued to grow, causing the ground to become uneven and the pool to lose its level. I was also told that the area should never have been used in the first place because of the roots. I trusted his judgment when he assured me the spot was properly leveled, but it turns out that wasn't the case. While the pool may have looked fine initially, the poor placement and installation ended up costing me a damaged liner and additional repair expenses just a year later. I would not recommend this service based on my experience. If I could give a 0 star;I would.

We hired them to complete a repair to our steps. The project was delayed by weeks. It should have…read moreoccurred in May, but they did not complete it until the end of June. The repair was to fix a leak and guess what, after the repair, we still had a leak! We had to hire a new company to fix the work they did. They used old material to trim out our steps which lead to the continued leak. I would not use this company again even if the work was completed for free! They also tend to avoid your calls. You will need to call or text at least 5-6 times before they follow up if they follow up at all! Terrible workmanship and customer service.

Shari was amazing for booking! She explained my pool opening in detail. She gave me several options…read morefor all my questions & was very courteous & responsive! Mark showed up with Reggie & opened the pool without no issues & explained everything! He showed me how to use the robot vacuum I had as well as folded & put away my winter cover. The value was great for setting everything up making sure no leaks & testing the water to endow it was good.

Hired blue wave for a pool vac. Loved the results. Booking was fast and easy. Shari is very nice…read moreand my pool looks amazing!!

Kareem and his team were professional courteous showed up on time exactly when we planned. They…read moregave me a very fair quote to clean our two-story house and did a great job. They cleaned out the gutters washed the windows and the siding in a matter of hours and the house looks great really appreciate his attention to detail and his professionalism.

Amazing service. Right on time, good work and price. I will be keeping this company for my yearly…read morepool cleanup and so should everyone else. Thank you

I have been using Peters Pool Service for many years. The quality of service is above and beyond…read more They are reliable, pleasant and a phone call away. I would highly recommend them. Theresa F.

I got a judgement against this idiot and will pursue collection no matter what. I would not even…read morecall him if you want anything, but, in my opinion, I would not do business with him.

RUN the worse pool company from installation to maintenance…read more pool had a leak from day one and the maintence is a nightmare too many issues to list you would be better off getting a blow up pool than using this company

What a NIGHTMARE! I…read morestarted this yelp post last year and I didn't post it, in the event Swim Clean decided to do me right. Well they never attempted to fix the problem and do not return phone calls so there's nothing left to do but to warn others in hopes this doesn't happen to anyone else! Here's what happened... My pool was build by Swim Clean 2013-2014, during construction I was asked if I wanted an automatic cover. I was told if I had an automatic cover it would keep my pool cleaner when it's not in use and it would make opening and closing the pool a breeze since I don't have to deal with those heavy loop lock covers. I agreed and this expensive addition was installed. Fast forward summer of 2015 was the first season we opened the pool We noticed the pool was loosing 1" -1.5" of water each day, I've never had a pool before but this didn't seem right. I called the company to let them know my findings and they asked me to use tape and mark the water level and to check back in 24/hrs which I did and confirmed my findings were accurate. They came to look at the pool a couple weeks later and the owner Mark insisted the pool wasn't leaking. He told me it was normal to lose this much water. How can it be normal if my infinity edge never has enough water flowing over and I need to keep adding water so the infinity edge would work? Also during that time I notice the remote they gave me wasn't working. Mark told me the antenna was broken so they replaced it and sent me a bill for around $100? I asked them to PLEASE come fix the leak. I'll pay the antenna bill when the leak fixed... PLEASE JUST COME HELP ME FIX THE LEAK! We end up going back and forth about the water leakage for months, then the weather got cold. They told me to close the pool and we will deal with the leak next season after opening, but guess what because of the water loss the automatic pooI cover would sink in because there was no water underneath to support it so if there was a little rain or snow the cover would sink down low almost breaking it. THEN! they suggested I buy a loop lock cover which they sent me a quote for. Super expensive costing 50% more then the next person I got a quote from. Needless to say I had it installed by the other company which did a GREAT JOB for half the price. I just needed things to not get worse before the next spring right? Fast forward after opening 2016 for the ENTIRE season I left messages, e-mailed, texted! NO RESPONSES. Mark the owner was very responsive when I had a check for him back then but now??? now that everything is paid I can't even get a return phone call back?? I AM DISGUSTED!! I paid this company THOUSANDS of dollars to build me a pool and I PAID ON TIME at that. I CAN'T BELIEVE their customer service! Building a leaking pool and refusing to fix the leak???? During the entire 2016 summer I hired another pool cleaning company to maintenance the pool, it kept leaking, I kept adding water, they kept shocking and adding a lot of salt to the pool each week because of all the fresh water being added. My maintenance guys confirmed there was def a leak it wasn't normal and that the builder of the pool should really come fix it. Problem is they won't come fix it so there's nothing I can do but to try to find another company right? I did that and I had other companies come take a look and each company said the same thing, "you have multiple problems going on here".... Basically they don't want to even get involved in it, FRUSTRATING! 2016 getting cold again closed the pool. Fast forward now summer of 2017, I tried one more time to call Swim Clean. I begged Debbie their secretary to help me, please have Mark call me but I still haven't heard back from them and at this point I give up, they win, they don't and wont fix their mess so there's nothing I can do, but what I can do is save someone else in hopes this doesn't happen to them too. So DO NOT LET ME BE YOU, do yourself a favor and use another company, do your OWN research. Don't trust other contractors references! go online, read the reviews from other customers! Skim through the good reviews, usually when there are 10 reviews and it's all 5 stars it's usually the owner and their employees. Read all the bad reviews see if what they are saying is consistent! Good luck out there! DON'T LET ME BE YOU! I have pictures I've been taking of the leaking issue throughout this entire ordeal, I'll dig everything up and post them as soon I can!

Ever Clear Pools is great. Evan is very professional and knowledgeable. He is easy to communicate…read morewith, always answering messages in a timely manner. The team was thorough, checking everything while opening our pool this year. Ever Clear used great care while working at our home and in our yard and garden areas. Another great quality is that Ever Clear is extremely reliable and shows up as scheduled. We are very happy with the service and the pricing. We would definitely recommend Clear Pool (and have!)

From the owner: Ever Clear Pools is a family run company focusing on providing quality parts and services. Please…read morecontact us for a complementary estimate. Our service area includes the north shore of Nassau county. Customer satisfaction is of the utmost importance to our company and we look forward to helping you enjoy your next pool season. Please call or text 24/7 thank you and it’s never too early to book your opening or discuss renovations for next season!

Did a good job with vacuuming , good service and availability. Thanks! My pool is clean now!read more

Need to get my pool serviced at the last minute for a party over the weekend. Jose showed up within…read morethe hour, did a fantastic job and took care of the chemicals as well. Couldn't ask for a more hard working, honest, and helpful guy.

Seriously helpful pool experts, took the time to help me with a thorny problem and gave thoughtful…read moreand good advice. Highly recommended.

[Intro added in response to business owner feedback] Final…read morework product is excellent, scheduling is a bit ... laid back. The Three Cousins not only open/close pools, they offer creative solutions for the homeowner in need. They have open/closed our in-ground pool, power washed our home and exterior walkways, replaced a wooden gate, created a brick walkway and installed an interim drainage solution. They will shop for materials at Home Depot or the Pool Store if needed. Alternatively, you can provide all supplies. [This section of the review remains unchanged] We started using this company a few years back (when they were "Cousins Pool Service")*. Small, family business that was easy to reach via text. They've grown and now use a shared company phone/texting system to book appointments. We booked an appointment for an in ground pool opening today via text. When there wasn't anyone here by 2pm, my brother rang the company owner. His voicemail instructs you to ring the main company phone number. The receptionist collected the information and promised to call with an update. By 3:30 we figured they weren't going to call, so we called them. My brother explained everything (again), highlighting (again) that the appointment was confirmed via text. He was asked (again) who booked the appointment from the company. We have no idea who operates their company appointment booking system. The owner reached out via text to my brother just now (4:30) and confirmed we are not on the schedule. He asked for the details my brother has provided twice to the receptionist. Providing coverage to watch both of my parents is always a challenge as they are elderly. We booked the time and prepared the backyard. (Moving the heavy filter/pump monstrosity, buying chemicals, adding water to the pool, pumping water off the cover, etc, etc.) * The guys who work for this company are really nice. The previous review under the old company name is glowing. https://www.yelp.com/biz/cousins-pool-service-patchogue?hrid=KcDzSpBg2_97vHNZsAnYpg&utm_source=ishare&utm_content=review ------- [Response to business owner follows] James, Our family has done business with you a number of years. The end work product is excellent. It's important to show up. Full stop. Ideally, you should be on time. It's not the client's job to explain why their time is valuable. I'm sorry you were frustrated by this review. Habitual scheduling issues forced us to fire you. I flipped thru my phone to refresh my memory on two prior projects. Sean scheduled an 11am powerwash and was an hour late. He completed part of a 1-day project, returning the next day. When shopping for drainage/fencing material (3pm), the guys deviated to work for another client without any notice. Sunset was at 5:53pm with a storm that night. The old gate had been removed, the grass ripped off and a path dug into the ground. I'm glad the guys returned at 7:30 pm and enclosed the yard as we have an in-ground pool. However, putting sand into the hole was poor planning with rain on the horizon. It became mud. Additionally, the landscapers were unable to access the backyard with a moat. If you're in need of photos with timestamps, please advise. With some administrative structural changes your company can grow. I wish you only the best.

Clear Water Pools created a beautiful pool for us, however the aggravation is not worth it. They…read morebuild the pool quickly (which is great), but then you never hear from them again. Our pool turned green twice in 3 weeks because we were never told how to care for the pool. We were never given chemicals or a pool vacuum as promised. After calling multiple times, we finally were able to get someone to come and clean the pool. I do not recommend using Clear Water Pools.

Unhappy with customer service and Sharon. The techs once there are lovely, especially Daisy. A…read morethird party identified two specific problems that had been there for weeks and addressed problems asap. Reliable weekly service, not as great if there is a problem and it requires more support.