I bought a house with an old pool that the realtor said "just needed a new liner" . I didn't really…read morecare that she was wrong because I already planned on renovating the entire property, and I'm very fortunate that I ended up choosing Gus Pools. I did my research and interviewed a few pool builders (there aren't many options in NYC), and I confidently went with Pete & Pat. What stood out immediately was how sincere and honest they were with their advice about my backyard. Initially, I had a lot of bells and whistles in mind--which, honestly, would have meant more money for them. Instead, Gus Pools actually talked me out of several things. They explained that some of them really weren't necessary, but told me that if I insisted, they would still do them. Thankfully, I took their advice because the pool came out amazing, and I ultimately realized I didn't need any of that extra stuff. Once we finalized the plans, the rest was a breeze. Everything was done on schedule, and they were honestly no bother at all. They went straight to the backyard and rarely needed anything from us. One thing I really appreciated was how well they coordinated with Middle Village Construction and Breezy Electric. Bonnie was always happy (and patient!) to take our calls (sometimes there were many ) and give us updates on the project. To be transparent, Gus Pools recommended Middle Village Construction, and their quote for the pavers was comparable to the other contractors I spoke with, so I went with their recommendation. It ended up being a great decision because everyone was able to coordinate seamlessly. I also used my own electrician, Breezy Electric, and Gus Pools were just as professional when he had questions about the pool construction, lighting, and grounding. That kind of communication between contractors made the entire project so much easier. All in all, if you're contemplating making a major investment in a pool, just go with these guys. You won't be disappointed. And now, two years later, I can say that the service has been just as good. They continue to service my pool, including opening and closing it, and they've helped with any issues or mishaps along the way. They keep records of your warranties, equipment, hardware, etc., which makes things much easier down the road. At one point, I had an issue with one of the pumps and Bonnie promptly set up service. Pat came by and fixed it at no charge. That says a lot about the kind of company they are. For anyone complaining that they don't service pools they didn't build, take it from someone who had more than 10 different people come out to look at and potentially renovate my old pool. It's difficult to take over someone else's build, know exactly how everything was installed, and then be expected to stand behind a warranty. I completely understand why they operate the way they do. Two years later, I'm still extremely happy with my decision to go with Gus Pools. Highly recommended.

We are into our 8th year of home ownership, having undergone a full gut renovation of our home, new…read moreroof, siding, deck, HVAC, electrical, plumbing, home additions/ extensions etc, we've had at least a dozen contractors working on our home over the years-most were great- some ok, and a maybe one bad. Pete and the team at Gus Pools are hands down the best contractors we've ever worked with-- period. Honest, reliable, incredibly responsive and fairly priced. (In fact their prices are too reasonable and should be raised!) Just nice, decent folks you don't see much of these days. His recommendations were also fantastic- we used his mason, Eddie who was also amazing. And his architect Genarro Finelli. I saw some negative posts by a few haters about not being able to get Gus to service certain people's pools, because they weren't built by Gus. That just motivated us to have Gus build our pool so they could service it!

My friend and I stopped by to buy pool supplies, specifically liquid chlorine, and had a fantastic…read moreexperience. The staff was incredibly friendly, knowledgeable, and happy to answer all of our questions. We also had the pleasure of meeting the owner, Jessie. He took the time to chat with us, explain different products, and make sure we had everything we needed. It's clear he takes pride in his business and genuinely cares about his customers. During our conversation, we learned that they don't just sell pool supplies--they also install both inground and above-ground pools. On top of that, they offer landscaping, siding, and several other home improvement services. It's impressive to see how diversified their business is while still providing such outstanding customer service. If you're looking for pool supplies, a new pool, or other home improvement services, I highly recommend checking them out. Great people, excellent service, and a business that truly goes above and beyond!

This pool company completely ripped me off !!!! I paid over 15k plus for a pool , and received a…read more5-10k pool !!! if your job is not a $80,000 plus job your pool will not be done for months! I am extremely disappointed would not recommend this pool company to anyone

I have been using Franklin Pool Service for the past 3 years to open and close my semi-inground…read morepool. Josh is reliable and accommodating to your schedule. He does a great job. Highly recommend Franklin Pool Service for your pool. Thank you, Robert M Becker/ Hollis Hills, Queens

Franklin Pool does a great job. I've had 6 different pool services over the years and they are by…read morefar the most dependable I've ever had. Hard working and good with communication and follow up. Thanks Josh and Tom.

Spoke with some friends and informed them I needed assistance with…read moremy pool. They told me to call Jimmy at Lessner Pools. On approx wed the 15th of June I called and spoke with a gentleman there. He took my info and said they would get back in touch with me soon and look at the pool. Then on Sat the 18th I called and left a message inquiring about when they could look at the pool? On Monday the 20th I called again and was informed that Jimmy was out of the office and would call Tues. Called again on Thurs the 23rd and asked for Jimmy. Was recognized and informed he was on the phone and would call me in 15 minutes. Called again in half hour and was informed that at this time they will not work on my pool? Not a great way to run a business! I will speak with my friends who recommended Jimmy and get their reaction. Very disappointed, thought Lessner Pools was a decient company. Guess Not!

Hi Jimmy! . You are still the best! Pool looks great as always! Thank you and your team for a…read morewonderful job!

Lorenzo & James did an exceptional job ...it exceeded my expectations...so absolutely happy...I…read moreneeded a liner...they came...looked at the pool...gave me a price...came and did the job...so very happy...thank you guys!...

In short, this is a company that shows very little integrity. I wish I had seen other negative…read morecomments earlier to avoid this experience, so I'm posting to alert others. About four months ago, we signed a contract for a $15,000 project to rebuild all the pipes of an in-ground pool, for which I paid a $6,000 deposit. Just before the project was set to begin, I decided not to move forward (the reasons are another story I may leave for a separate review). Zachary initially agreed to refund the deposit, but that's when the horrible experience started. They first claimed the entire $6,000 deposit had already been spent on "materials," and that it would take time to recover the money from their supplier. The project itself was mostly labor, and even if every material had been purchased upfront, it would not reasonably exceed $1,000. I was never provided any proof to support their claim. They promised to return the full refund within six weeks. Partial repayments were made, but the schedule kept changing, amounts kept shrinking, and payments were skipped repeatedly with various excuses. Now, 16 weeks later, only about half of the deposit has been repaid.

Fantastic service. I took a chance and found them through a Google search…read more I spoke with Marianne and she was very receptive and answered my many questions and concerns. She never rushed me. They came over three consecutive days to clean, put in chemicals and vacuum. My pool is crystal clear. Gorgeous!! They deserve more than 5 stars. The crew were very courteous and professional. I am so very pleased with this company. I will always use them for my pool This is day 4 and the water is still crystal clear.

Second year using the pool guy of LI.... Reliable and accommodating company... Mathew is a…read moreresponsive and helpful guy I have an older heat pump for my inground pool and may need to replace this year.... Wouldn't call anyone else If you need anything for your pool this is the company to call!!

We had to pleasure of using J & J Pool Service to remodel our pool in 2019. They did a fabulous…read morejob and the price was right! Great guys. Highly recommend them.

We recently installed a 12x24 pool with a custom sundeck. We chose J&J Pools because of their…read morereputation in the area. Richie guided us the whole way and overdelivered. I couldn't be more happier with the professionalism and service. Highly recommended!

They are the best in total pool service and sales Owners…read moresuch as Brian are honest and very experienced They put a liner in for me and did an unbelievable job Highly recommend !!!!!!

I recently had my pool liner changed by Aquacade. It has been a nightmare using this company. When…read morethey did it they left a mess, made multiple mistakes but the worst was they messed up my pool light. Also, the liner is coming down by the sheer descent. The company does not want to take responsibility.