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Franklin Pool Service

5.0 (2 reviews)

Services - Franklin Pool Service

Pool cleaning

Pool maintenance

Pool skimming

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3 years ago

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J & P Pools - Used cup on the bottom Of the pool

J & P Pools

(15 reviews)

The very best always ready to help These other reviews are…read morenuts Answered my request immediately

Two years ago, I decided to redo my backyard and thought it would be wise to refurbish my existing…read morepool. I've lived in my home for 15 years and wasn't sure how long the previous owner had the pool installed. My goal was to make sure everything was sound before investing in the rest of the yard. The job involved replacing all the lines to the jets, skimmer, and main drain, replacing the steps and liner, and converting the system to salt water -- a total cost of $30,000 cash, as requested by the owner, Peter. When the job started, I asked if it could be completed by the Fourth of July for my annual party. Peter assured me it wouldn't be a problem. To help speed things up, I even had my own employees dig up the yard to expose all the lines -- something that wasn't part of our agreement and for which I never asked for a discount. A few days before the Fourth, the job was supposedly complete, but I immediately noticed the pool lost about four inches of water in a single day -- and dirt was shooting out from the jets. One of his workers came to check but couldn't find the problem. My Fourth of July party came and went without a usable pool. Eventually, another worker discovered they had forgotten to plug a 2-inch fitting in the skimmer. Mistakes happen, so I wasn't upset at that point. However, once the pool was finally running, I noticed a pebble under the brand-new liner -- likely because the pool floor hadn't been vacuumed before installation. When I informed Peter, his only solution was to cut and patch the brand-new liner, which he never followed through on. Now, two years later, I noticed the pool losing about ¾ inch of water per day. I texted and called Peter directly with no response. When I called the office, they asked if JP Pools maintained my pool (they don't -- I open, close, and maintain it myself). I explained the issue, but was told they couldn't find my paperwork because the company had split and my records were supposedly with his partner, John -- someone I've never met. After three calls and no returned messages, they simply brushed me off. I was forced to hire another pool company, who confirmed my worst fear: a leaking jet line due to poor workmanship. They had to rip up my pavers and repair the line, costing me an additional $11,000. What I tried to avoid from the start ended up happening anyway -- because of poor work and lack of accountability. I would never recommend JP Pools to anyone. Do your homework carefully before hiring this company. Their poor workmanship and unwillingness to stand behind their work have cost me both time and money.

Deluxe Pool Services - Deluxe Pool Services

Deluxe Pool Services

(10 reviews)

My father is not an easy-to-please person. His longtime pool person passed away last year and I was…read morea little worried about who would be able to fill his shoes. I suggested to do a search on Yelp and he landed on Deluxe Pool Services. I held my breath... and they came through. The services he gets include opening/closing and weekly cleanings. Dad is especially impressed because whenever there are issues with his pool, their customer service is so top tier, they are on it immediately to resolve the problem. Their location is in CT but you can see from the reviews that they work with pools all over LI (and apparently as far as Albany, according to my father). Their maintenance people are fast, friendly and thorough (I've been at the house a couple times when they serviced the pool). Reasonably priced, too. Important to note that my father is someone who doesn't tolerate inconsistent timeliness (this probably goes for 9/10 dads, no?) and they are always on time or they call. You really can't ask for anything more when it comes to pool services.

***STAY AWAY*** Zero problems until we used this company…read more Requested basic chemical maintenance & install new part to our filter. Had to call them to come back 4 more times to fix things they botched every time they were here. Nobody spoke English. Never on time. No call & no show twice after agreeing on a set schedule. Lost money using this company. We've since switched to a real company & had amazing service & zero issues! If you want a clueless company who can't take care of a puddle, is non responsive & completely incompetent- these fools are for you!!! Only competent person in that whole company was the receptionist, 10/10. The rest of the company doesn't even deserve one star.

Franklin Pool Service - poolcleaners - Updated May 2026

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