Such a nice store went here on my way out and found so many cute Minnie ears, Jersey shirts, and souvenirs for my family that were all discounted!! Regular priced ears are easily almost $40 at the parks and they were about $10 at this store. Also if you go on designated days you get first dibs on discounted items which is so convenient and nice, 10/10 recommend this store!! read more

Went on Saturday Nov 19 2022 right when they open they were very helpful I decided to purse a disney Dooney and Bourke bag great discount and the girl who was at the Register went the back and pull out a brand new purse for me never opened A+++ service read more

Good prices. Employees are knowledgeable, helpful and communicative. Definitely have a good set of employees here. read more

Disney Store - Outlet Stores Near Me - Commerce, California

Felt so good to be back at the Disney Store! This is one of my favorites because of the constant deals. Love that the Cast Members were so friendly and ensuring that everyone had masks and followed social distancing. Can't wait to come back! read more

Disney Store - Outlet Stores Near Me - Commerce, California

There is a long line to enter due to the COVID protocols, and the line moves pretty quickly. I think I waited less than 30 min. It opens at 11am at this moment, but they let people in before that time. I found very good items with huge discounts before. The items are in and out a lot, but some items are just regular prices so be careful! read more

Great service! Their also only allowing so many people in the store because of Covid so you may have to wait if it's the weekend. I went during that week and didn't have any problems. Great place to find discounts on Disney merchandise. read more

Great Outlet outside of Disneyland Park. Highly recommend coming early if possible cause it gets VERY busy here. Was able to find a few things at the store for under $20 total, freaking awesome. The store is split with the discount clothing on the right side, full price clothing on the other side and discounted housewares. You never know what you might find at the outlets, so it's good to more often if possible read more

I went there and my daughter found a Mickey toy that she wanted and when she grabbed it one of the workers grabbed it and gave it to another mom.My daughter started to cry. read more

Took my 4 year old this past weekend cause he wanted to pick up some Luca toys. We experienced the best customer service ever from Alexander. I told him that we only found one item and he went all over the store including the back room and was able to find my son an outfit, my son was very happy! read more

Love shopping here for Disney Merchandise They have different special from spend $50.00 Get a $25.00 off next purchase Employees are friendly very clean and well stocked. read more

Disney Store - Outlet Stores Near Me - Commerce, California

Long line during Xmas season but was able to return some items bought on Disneystore.com directly to this store. They allow returns for online purchases! read more

Absolutely atrocious customer service from Philip who is supposedly one of the managers. Wanted to return two defective toy guns that I bought for my kids yesterday. Wanted to purchase two toys that were more expensive after returning the defective toys. Philip's tone and delivery was extremely condescending and rude. Made it seem like we were lying about the defects even though I clearly showed him the broken mechanics inside the toy gun. Sonya Rodriguez, please contact me. This was definitely not a MAGICAL experience for my family. read more

Worthless. Everything I picked up was 3xl or said D world. Don't waste ur time prices are still too high

Little peace of Disney. Great getaway for days we can't make it to the parks, always nice to check out the clearance racks

Pretty weird workers. I understand that they have to be all "Disney" but it's completely over done at this store. We bought gift for our kids and when we went to pay the cashier pointed at two small boxes with or ornaments and asked us which one we would like, so automatically we thought it was a gift with the purchase, but then he was "alright that's 12$ instead of 25" We of course told him that we thought it was free and we didn't want to it. It felt like he was pressuring us to buy the ornament and feel shy to say that we didn't want it. read more

Manager Natalie working at 2:24 pm on July 6th is Horrible! Ufortunately, I bought a clear mug that was wrapped when I bought it it and it was broken on the inside when I opened it. I could not have broken it if I tried because it was chipped on the inside and not the outside. She accused me of breaking it when I left the store and would not take the receipt to exchange it for another mug. I used to be a Disney Store cast member and this was a bad show. Horrible. Just a warning, see a rotund Latina with glasses named Natalie, don't expect the good Cast Member service we used to get. Samantha was very nice though. I still can't believe how poor of a Cast Member Natalie is. I always got 101 on Secret Shopper days when the store was newer. She sure wouldn't...to actually accuse someone negligently is horrible. What would the point be. I had to tell her what their receipts say and I had to watch her try to read it for awhile and she still was rude and I am nice to everyone, that is why I worked at Disney. Look at these pics. It's impossible for me to break it only on the inside for fun...my God, lady...she made me feel taken for selling me a broken item and insulting me. It wasn't my fault she is having a bad life, lol. read more

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Growing up we only had one Disney Store within driving distance and the prices were super high because it wasn't an outlet store. I'm not sure that Grown Up Jen fully appreciated how excited she would be upon arriving at this store many years later. I was instantly 5 yrs old again. The prices are a lot less than I'm used to at that other location. To the point where I can actually afford to indulge my inner child and buy all the toys and clothing and kitchen accessories with Lilo & Stitch on them that my younger self would have adored. The line is long but fast moving. The staff are friendly and one even addressed me as "Your Majesty." I'm quite positive that no one has ever addressed me as that... ever. First time for everything! The selection is quite limited since it's a small location, but again -- the prices are great. They tend to have a different featured doorbuster each time that I visit. The merchandise is not stuff that says Disneyland on it, so you may have to go directly to the park for that. Nice little outlet, though! read more

Disney Outlet makes me wonder if the "happiest place on Earth" is really just up the road - this solely based on my interactions with other parents at this store. They're plain & simple buzzkills: Rude. Impatient. Treat you like your invisible. Case in point: My latest venture at around 11:00 a.m. on Saturday, December 12, 2015. The employees are usually nice here, but typically very busy. The store itself is reasonably large. It's mostly easy to navigate with a smaller stroller. I'm definitely not always satisfied with their "outlet" prices, but sometimes it's ok... Tsumtsum stuffed "Dumbo" - $12.95 Flaltware (plastic handles/metal otherwise) - $6.95 Soft short doll - BOGO 50% off - $19.95, then $9.97 Tumbler w/straw - BOGO free - $7.95 I dread the likely idea that I'll be dragged to Disneyland someday especially if this is how other parents/guardians/adults will act. Review #435 Yelp challenge 116 read more

Purchased item that came defective and they didn't want to exchange item shame on them.

This place is run like a well oiled machine. The staff is knowledgeable and quick to get ppeople through the line. The store was quite messy that day but considering it was during the holiday season and on a weekend, that would be forgiven. Special shot out to Omar(I thInk that's his name for making magic only Disney can provide.. read more

Disney Store - There was a lady that was going through each shirt in a manic seizure looking for the size she needed. - Outlet Stores Near Me - Commerce, California

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Typical Disney store. It gets busy, but queue moves quickly. First of all, don't expect Disneyland merchandise at this store. Second, this store is called an outlet, but I don't see how it can be called that. It's located close to the freeway, so is easy to find. Orlando, Florida has stores that sell outdated Walt Disney World park merchandise. We stopped by hoping for the same kind of thing for Disneyland merchandise, but from what I could tell, that type of store doesn't exist in LA any longer. There was one when we last visited Anaheim 12 years ago. The Disney Store in general was having its twice a year sale, and this store had some great deals. We were able to get some nice Disney toys, shirts and coffee cups that were a better quality than the Disney merchandise you can get in the Anaheim Walmarts and Targets. Worth a stop. read more

We came in for the week to watch the Dodger & Giants games , came to get the grandkids some gifts , they one young lady here was very rude , instead of helping us with some shirts on the top rack she took the clothing pole away & didn't even bother to help. Us , but the gentleman that checked us out was very helpful. I give them a 3 stars because the young lady was rude read more

Not everything is outlet priced here, but there is a great clearance section and lots of outlet specials. Mind the signs, some deals are only if you buy two or more. Customer service was great. The staff was attentive and not overly pushy. I was asked if I wanted a bag and I said no, but she came back later with one anyway when she saw my arms overflowing. I underestimated what I was going to get here big time lol. read more

I always feel that outlet stores are misnomers when it comes to Disney. Don't get me wrong, if you're looking for stuff from the Disney parks, some of the older versions can sometimes be here. For example, clothes and ear hats. But, overall, not much to really shop for if you're looking for outlet pricing, as the "outlet" section is just three or four shelving sections. The rest of the store is your typical Disney store: clothes, toys, plushes, with some media towards the cash register. Prices are the same as your typical Disney store, as well. Never had an issue with service and, honestly, the service is not bad when considering the amount of people they would get on a given day, especially on the weekends. Citadel parking is a pain. On a Saturday noon, we parked far in the back near the corporate buildings. But, it's free, so no issues with that. read more

This store needs to work on their expectations when it comes to parents with multiple children. I had to run to the vehicle to get something for a child, upon returning I tried to join my wife and children but was told I couldn't because there was a line. Really, I guess the expectation of for an entire family to move as one group. Imagine if the theme parks had the same rules.... read more

I've shopped at this specific location numerous times. I have NEVER had to show my ID when paying with a debit card. Today after waiting in line for over 20 minutes when It was finally my turn the cast member asked for my ID I let he know I didn't have it but I could go use an ATM she said sure but would have to mak line again for another 20 minutes !!! read more

They are having their twice a year sale! I took my daughter to pick out a toy. She bought a Angel stich plush on sale for 26.99 with the on sale sticker when we left home happily we realize the original tag said 22.99... we just got ripped off... it's not about the money but they raise the price and lie about having it on sale and on top of that we pay more with taxes... never shopping here again... read more

I recently moved to SoCal and wanted a little bit of Disney magic without having to deal with the hassle of Downtown Disney right now, so I checked out the outlet store in Commerce. The wait to get in was somewhat long (an hour for me), though in all fairness it was a Saturday afternoon, and what more of an authentic Disney experience can you have than waiting in a lengthy line? In general, it moved along consistently and people did fairly well at social distancing. Just be aware the store limit is 28 people and your mask can't have valves like mine did or any other openings. Though they did offer one to cover or replace mine with. Inside, their selection was pretty decent. As an adult without kids yet, there wasn't as much there for me or my girlfriend, but we did walk away with some nice finds, including a 10" Indiana Jones Adventure Funko Pop, a Mickey and friends Christmas ornament, a sweatshirt from Disneyland's "Arendelle Aqua" collection, an Emperor's New Groove glass, and two Toy Story Green Alien plushes, all at decent-to-major discounts. Overall, we had a good experience. The staff was helpful, the store was organized well, and we didn't feel rushed. Their selection and availability could be better, but it's a minor point. Definitely give this place a look! read more

This shouldn't be called an "outlet". Prices are just as high as in the parks. Not a huge selection of items either. Very disappointed in this "outlet" store. read more

I'm sad to be writing this review because as a former cast member, I understand how important making guest experiences from the moment they walk in to the moment they leave is. It was understandable that the wait to get into the store was an hour with limitations due to COVID. We waited an hour in the sun for our turn to enter the store. We were in the store browsing for 20 minutes before we went to the register. AS WE WERE PAYING, the manager Natalie asked if those of us not making purchases could leave so others could come in. The only people not paying WERE CHILDREN. She insisted because people were waiting. We waited for an hour as well and to be rushed is my very fair as there were families in the store that entered before us still browsing as well. To be asked to leave when we were already paying is just rude. I would NEVER ask a guest to leave so other guests could come in. You're ruining that guest's experience. If you wanted guests in the store for a limited time, that should be expressed at the door not as they are paying. My family and I spend hundreds if dollars a month at Disney stores, outlets and parks. We won't be spending another dime at this outlet store and suggest others take the hour drive to Carlsbad for better guest service than shop at this store. read more

Visited this store for the first time about a week ago and my bf and I had a bad experiences with customer service. We walked in and right off the bat they thought we were trying to steal. I felt so uncomfortable when security started following us everywhere. I was there to shop for my nieces bday gift and also a shirt for my Disneyland trip but couldn't shop in peace and felt sad and in shock that the lady at the door called security. Idk why they felt the need to assume that we were trying to shoplift since we weren't event caring any huge bags nor did we go dress bummy. I've never been discriminated in my life. That lady at the door should be retrained or should have better judgment next time. read more

just stopped by for my very first visit. was disappointed with the selection and merchandise that was actually discounted. there were some deals like $10 tees, but to have other clothing "priced as marked" and there's no discount from the parks price, why is it in an outlet? selection was heavily focused on plushies and toys. a handful of parks merchandise that were mostly not discounted. read more

Thank you to miss Natalie for your excellent customer service... also for noticing my chase Disney card and giving me my discount without me asking for it!! read more

Crazy busy on the weekend, even when I didn't go in December. There are some deals, but overall, I was unimpressed. I was shopping for an adult, and the selection of stuff for adults is pretty much limited to shirts and mugs (I'm used to the Disneyland Emporium, where there's plenty for adults), which was a bummer; granted, they have limited-edition adults' (and kids') shirts there for really good prices. For kids, lots and lots of toys, with a big Marvel section, and both times I went, a big section for whichever movie is most recent. Lots of princess stuff, too. What I like the best is that the clothes that didn't sell at Disneyland/California Adventure end up here! Maybe you missed that Haunted Mansion shirt, maybe you didn't get a 2014 hoodie last year...find 'em here, and heavily discounted (like, 50%)! I was hoping to find picture frames and didn't, but if you're interested in apparel, both adults' and kids' shirts/pajamas are plentiful. read more

Everyone here was awesome Accept Kayla. She had such bitter face. And was not smiling at any customer. Every person at the register would say a phrase from any Disney cartoon which i thought was awesome.. she stood out ALOT which was bad because Im sure if i noticed it alot of other people did too read more

We were greeted by Patricia at the door and wow really rude you cant bring any thing to the store that you bought you really had to stuff everything in your pockets or bag sodas chip box of chocolate had to be thrown and she'll wait for you till you stuff your pockets or throw your stuff away ,like the store rude greeter read more

We had a great experience on our 1st visit here! We arrived just as they opened when they held a little wake-up/opening ceremony. My daughter was chosen to be the sorcerer's apprentice, they even had her wear Mickey's robe and hat. We all said the magic words and the lights turned on for us to go in. It was great to see everyone participate and it made all the kids smile. This store has a great selection, great staff, and great deals... We will definitely come here again! read more

Disney Store - My daughter wearing the Mickey's sorcerer's apprentice robe and hat after the morning opening/wakeup ceremony. - Outlet Stores Near Me - Commerce, California

Great discounts, if your a castmember yay added discount on top the sale price, weekends pretty busy looks like holiday , weekdays nice and relaxing pretty much take your time, the staff in the store are very friendly and are ready to assist if your needed read more

Disney Store - Outlet Stores Near Me - Commerce, California

This store is horrible cashier forgot to put item that we got charged for and won't give item because to have to verify cameras what a joke.

I placed an order on Disney online for some Christmas presents on 12/12. They sent a notification that the items had been shipped a couple days later. On 12/18, I got an email that one of the item was out of stock, so I wrote a complaint since I then had to rush to find a replacement Christmas present. On 12/19, Disney wrote to say that a "Magical delivery is on its way" with the item that was out of stock, so I did not get any replacement present. Christmas came, and nothing came from Disney. On 12/26 I called them, and all the rep could tell me is that the item was never shipped (so the email was NOT TRUE), and all they could offer was an apology. An apology for disappointing my niece on Christmas Day? This was my first experience shopping at Disney Online and will be my last. read more