Walking in i was greeted with a smile and quickly taken care of. The young gentleman that was very friendly. We quickly went out to check for the screw in the tire. He did all his checks and back inside. This was a pretty simple visit the tires are just a month old and we just picked up a screw. Listening to all customer service while i'm waiting I hear the great customer service. They said an 1 1/2 hour till done so let's see how that goes. Very clean bays and lobby. They quickly add people to the waiting list instead of them standing in line. I got here at 8:50 am let's see how this goes. As of 9:50 am still waiting to be moved to a bay. 9:58 am started working on it 10:20 am its ready patched and about to get back on the road. For those that don't know Discount Tire is also Americas Tires in California. I've had a few bad experiences with Americas Tire in California Watching the full workings of the lobby and a bit of the bay I'm thinking this is a great location. Great job guys. Like my son said great location. Hopefully I'm not gonna see you soon. read more

Discount Tire - Screwy little guy - Tires Near Me - Sparks, Nevada

I'm a bit of a nerd about tires. I always run snow tires in winter and switch to summer tires around late April. I also like getting a good deal. This Discount Tire location is amazing. They routinely over-deliver on service. To the point where I've almost come to take it for granted. I've lost count of the number of times I've been here now. We have two cars, plus a horse trailer. Today I needed to rotate my truck tires and put new wheels and tires on the trailer. Work was done quickly, the guys doing the work kept me updated on everything, and not only were the TPMS sensors all sorted out, they were re-initialized so when I left everything worked perfectly. Yeah, that should be routine, but I can tell you it is not. I drive past another Discount Tire location, plus numerous other tire dealers just to visit this one. Because they've demonstrated time and again that they're worth it. read more

This is one of these times I'm so glad I bought my tires at America's Tire, which is what Discount Tires is known as in California. I dunno why the name difference, but that's what it is and they honor all the warranties and flat fixing at all the stores no matter where you purchased them. I'm traveling on the 80 and my low pressure warning light comes on. On CRAP, not right now! I'm traveling with my crew in another vehicle and I tell them I gotta stop and check my tires. I do know there's a Discount tire near me sort of in Sparks. I GPS my way over there and pull in. Lucky there no big line .... I get the front desk guy and tell him my situation, traveling and my tire has low pressure. My guys wait in the lot with the Suburban and I have the tire guy take a look and test the pressure. Yep, got a flat, like a screw or something. They know I'm traveling, so they take my right away and pull my car in. Looking me up on the computer, they know I got the tires from America's Tire. It took just 30 minutes or so, even did a rebalance and I'm good to go. My crew was kidding me saying that was like a NASCAR pit stop! NO charge and we're on our way! read more

Discount Tire - Tires Near Me - Sparks, Nevada

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The customer service here is always 11/10. Every employee has always been fantastic. The lobby is always super clean. Also have never had any pressure sales here. I brought my car in expecting to potentially having to buy a new one and they told me to let them see if it was a fix they could do before we even look at prices. They fixed my tire and looked at the tread and suggested replacing the tires way later in the year. I've been coming here for a handful of years and have bought a couple of sets from them for pretty reasonable pricing. They go over pro and cons and don't try to rope you into the most expensive tires for no reason. read more

We made a last-minute stop here before driving to California for Halloween, after being referred by the manager at Take 5. Even though I was just a walk-in and the wait was a bit long, it was completely understandable. A gentleman helped me out and checked everything on my tires. I told him we were traveling that same day, and he made sure everything was safe and good to go. I really appreciated the thoroughness and care. This was my first time at this shop, and I had a great experience overall. I'll definitely be coming back! read more

Discount Tire - Next stop. Tires - Tires Near Me - Sparks, Nevada

Stopped in without an appointment to have tires I purchased from DT rotated. The team had me in and out and didn't try to upsell me or send me away because it was towards the end of the day. Their great customer service is why I'll continue to give my business to Discount Tire. read more

Discount Tire - Tires Near Me - Sparks, Nevada

I waited about 10 minutes before walking out. Nothing is more insulting that having three guys working and no one having the courtesy to acknowledge you and letting you know they will be with you eventually. Not one of them did it and there was one one customer being helped in the store. Very disappointing... read more

I went to Discount Tire last week. As the weather gets colder it's time to get a little extra air in the tires. I pulled in like I normally do and waited. After 10 minutes of seeing lots of employees running around and working hard. I decided to call into the office. The call was answered, and I found out that it's the staff inside the office that will come out and put air in tires. So, I would suggest calling if no one comes over to put air in your tires. I would like to say that I've been to that store many times and had outstanding service. If fact that tires that I have on my car I purchased there. This was the first time I ever had to call to get someone to come check the air in my tires. So just a heads up that you might have to call to get service. Overall, this store has provided me good service, so just a suggestion. I think that the store should probably have a sign that tells you to call if no one comes to assist. Just a thought. read more

I had to get all four of my tires replaced and Discount Tire made it super simple. I just ordered them online and scheduled an appointment. They even called me to let me know that I could come in sooner as a walk-in if needed which I found to be extremely helpful. The drop-off and pick-up process was easy too since they have it set up to track the progress of the service from your phone. They will definitely be my tire spot from now on especially since they had the best price for tires I needed too! read more

you guys are tremendous, I took my car last week for a flat tire from a screw. you guys took the car for almost an hour and came out as "repaired" and I just notice that they never fixed the tire, the same screw I took it with, still in the tire. I won't recommend you guys never again. Worst service ever. read more

We made an appointment in advance for the "free" rotation on the tires we previously purchased. In past experiences when we made appointments we get in pretty fast. After standing in line for twenty minutes to check in, we were told that appointments can go for up to 1.5 hours. This has never been the case previously. We decided to leave and in the future buy our tires elsewhere. The person we talked to was polite, but kept repeating that he was having a busy day, we felt that since we made an appointment in advance and we come from over 30 miles away that we should have been worked in first. Oh well, guess we'll buy our tires from somewhere else in the future. read more

Been to discount tires multiple times and have been helped by Troy he has been very helpful,kind and positive attitude. I have lived here in Reno for years and discount tire has always been good to me other tire places now and days won't mention shops but seems like they hate there job and have bad costumer service Troy and team are great at discount tires read more

Note to the management: Thank you for having such an empathetic staff willing to accommodate emergencies and taking care of your clientele I bought a set of tires from your business last year and had a screw on my side wall of my tire in a spot that couldn't be patched or repaired.... I had to be at a dinner in 30 minutes for a company event. Your staff got me in and out with a solution that didn't break my bank, as well as got me to my dinner in a reasonable time. Ray and your staff were accommodating, friendly, knowledgeable, and were able to work with me on my situation. Accommodatingly, offered to keep the truck safe inside the building for me to pick up the following morning if it wasn't completed in time for me to stay until the truck was done. The value of service is worth any referral I can make for friends and family. You and your staff have made a client for life out of me and my family. Thank you for taking care of me in an emergency and getting me back on the road in my own truck! read more

I chose my own tires online and made an appointment. They contacted me when the tires arrived saying they could do the service sooner if I was available. I showed up on time for my appointment and the work was completed in less than an hour. It was 100% perfect and appreciated. read more

I would like to formally express my concern regarding a recent experience at the Discount Tire location in Sparks, Nevada (Los Altos). Unfortunately, this visit highlighted a number of operational and communication issues that are unacceptable for a business of this nature. I dropped off my vehicle at 11:00 AM and was advised that the service would be completed by 4:30 PM. However, I later learned from LeasePlan--our vehicle service payment provider--that the service order was not submitted by the store until 3:08 PM. This delay indicates a significant lack of process efficiency and attention to detail. Additionally, my repeated attempts to get status updates throughout the day were met with poor communication. Calls were answered only to be immediately placed on indefinite hold, and it became apparent that staff struggled with basic use of their operating systems. Due to this unacceptable level of service and lack of professionalism, this location will no longer be authorized to service vehicles through LeasePlan on our behalf. I sincerely hope this feedback is taken seriously and used to drive improvement in both customer service and operational standards. read more

Problem was diagnosed this morning. I could've had it done then but I decided to come back this afternoon for a 230 appointment. I was told maybe about an hour and a half and it only took about 30 minutes tops. For the value labor and the part I thought it was very reasonable service was excellent. It was a tire pressure sensor replacement for my 2010 Prius.. read more

Been here a couple times and I have to say I'm pleasantly surprised. They greet you, whereas many places nowadays barely acknowledge you and even though they are busy, they check in / update you if they're running behind. I feel that they are trustworthy and professional. read more

People do not great people friendly and make people wait over 15 minutes for help with tire air checks

Ordered a set of new BFGoodrich All-Terrain T/A KO3 's over the phone, and they had them in shop the following day for installation. Friendly staff & knowledgeable manager answered all my questions prior to install. Over the years I've put numerous sets of tires on my vehicles from Discount Tires. I won't go anywhere else. read more

Discount Tire - New shoes. - Tires Near Me - Sparks, Nevada

I went in several times to inquire about new wheels and tires for our Jeep. Our Jeep was bought used with the wrong size wheels. I had many questions and took up lots of their time, each time, and with multiple employees. I even decided on a set. I completed my purchase and went home and canceled it. Only to go back the next day and purchase a different set of rims and tires. Today the Jeep got the new wheels and tires. I am beyond happy with them!! More than anything I wanted to leave this review to express the patience, politeness, helpfulness and friendly service I was met with. They always remembered me and the Jeep! Tony, Nathaniel R., and Leonel and others, provided exceptional service! read more

Discount Tire - Before and after. Our new wheels and tires! - Tires Near Me - Sparks, Nevada

Raymundo at Sparks Discount tire helped me by accepting my car after hours and receiving an emergency tire delivery from tire rack for me. The guys here really saved me. Had my tires on by 8:30 the next morning ready to go. Above and beyond service, thank you staff at Discount Tire read more

Well, I walked in yesterday, 2 guys standing around, 1 on the phone. I stood there for 5 minutes, Phone rang, so instead of him saying he had a customer waiting, he proceeded to help the person on the phone, which I thought was extremely rude. I was there before the phone call so why wasn't I helped before he answered the phone? Extremely disrespectful to a customer that was there before the phone call. I had a screw in my tire, so my husband brought the tire in, and left it there, it was done pretty quickly. After we got home and he put the tire on my car, we noticed that my valve stem cover was not put back on it, and it's the NS one for nitrous oxide I think. My rim is really damaged also, and I've never hit a curb, and it's a brand new car. We are going back in there today because I am not going to tolerate my rim being extremely damaged. Not happy at all. I love my car. Very upset. read more

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All I can say is Thank you. A five Star Tire Service company. I bought 4 new tires last year from Discount Tire. I was in their computer system. I was driving on the freeway when I watched my left front tire roll over a large piece of wood. I knew it was not going to be good. My tire blew out and I hobbled to the nugget. I called Discount tire to ask if they had my tire size...which is a special size. They said no, but they would over me a tire and it should be here tomorrow, which was Saturday. I asked if I should pay them, and they said No!!! What??? My tire was ordered. A lovely girl named Pearl and Paul her trainee with AAA emergency road service came to rescue me and Pearl fixed my tire. Incredible! Then I drove over on the donut tire and discount tire took the wheel out of my car so when my tire arrived, it would be all ready for me. I came in on Saturday because...YES my new tire came in. The amazing guys put on my new tire. I then did warranties in all 4 tires since they were still new and now my tires are protected. I want to thank Troy for ordering my tire with no money. Thank Jeremy for taking my wheel out of my car. Thank Chris for putting in my new tire. Thank Kennedy for adding new warranties on all 4 tires and cashing me out with a great personality. It took a village of people to help me when my tire blew out. How lucky I was that I chose Discount Tire in Sparks and AAA Emergency Road Service with Pearl & Paul. Five Star Services. You all were amazing. Julie A read more

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This Discount is my favorite tire store in the area. The staff is always helpful and friendly. I get free rotations that are relatively quick (with an appointment). I've purchased tires in the past and will continue to give them my business. read more

I know here on Yelp we try to be and stay local. It's it picked and use this establishment purely on convince. It's close to where i work and live. Plus they have decent prices and selection of tires. I also get fast and easy service. Plus the staff is nice and friendly willing to get the best deal and rights tires for your automobile. read more

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I went in for a flat tire repair and they got to my car quickly. They repaired it at zero cost and sent me on my way. Thanks Logan.

I went here Saturday, and they were closed for their annual employee appreciation day. Kudos on that. I can always come back another time. Here's why I only gave them three stars as they really are a stellar company. And I don't know if they ever read these reviews, but this one change that I am offering would change their whole landscape. Here's what it is. As a customer, when you go in there, you are a subjected to hearing the phone ring off the hook. And the guys at the front counter are subjected to dealing with the phone and the public. Noise pollution is a real thing and why subject your employees and your customers to a constantly ringing phone is beyond me. This is cruel to both of us when you could just hire somebody with a headset and deal with the people that call in. No one ever has to hear a phone ringing . That one tiny thing would change how I feel about this place. Because the other thing is this, I've seen them go to two or three calls before they get to the next person in line. They don't go back-and-forth or they lose track, it's not fair to anyone. If I ran this business it would be the first thing I did. They have some really good employees that get put under duress because of this. I noticed they have a high turnover rate. What do you wanna bet that a bunch of them got sick of dealing with the noise pollution, that phone is really bad on one's concentration. Anyway, my two cents. On the positive side these guys are completely reliable, and if you're traveling into California they have another name, I think it's America's tires. They've taken care of me on the road for years. Can't miss with this place read more

Purchased 6 new tires online and shipped to this location. Appointment made to install. Shop was instructed to use the 'best of the old tires' for the spare. They forgot to do spare, I had to remind them as they were finishing up. Come to discover that the 6 new tires, all of them had different valve stems. Had to make a 2nd appointment to address this issue. Tony was most responsive to my disappointment in this Discount Tire location in Sparks on Los Altos. I've done business with Discount Tire in Yuma Arizona and Las Vegas Nevada in the past couple years with zero issues. Thanks to Tony AND CHRIS, my issue with the different valve stems on all 6 tires was resolved. Would have been nice if the cost of the install could have been waved due to the issue and 2nd appointment, much like Costco does. But it is what it is... read more

Raymond needs help! Y'all need to staff your busier hours more efficiently. Every single time I come here, I am always waiting longer than I should, and always seeing one attendant struggle, without help. Take care of your people so their jobs aren't so stressful that they can't offer your customers the time and attention they need. read more

We've been shopping around the past week for new tires for our Subaru. We receive lots of quotes, ranging all the up to $1500 for a set of new tires. We called Discount Tire a few days ago and they hands down had the best prices out of all the shops we called. They quoted us for two sets of tires one priced at $450, which was the lowest price around for that quality of tires. We went with another set of tires that the associates recommended, but they were also very reasonably priced. We scheduled an appointment for 3pm, but ended up dropping off our car in the morning. They checked us in very quickly and our car was ready within an hour and half! Pickup took a little longer, as it was a peak time for them. Throughout the process the employees were friendly and efficient! Highly recommend this location. read more

This Discount Tire store is staffed by dedicated, caring employees. We bring our Promaster van in every 5000 to 6000 miles for tire rotation and inspection. Their tire selection is excellent - quality, service and competitive prices is their moto. We are very happy with our decision to purchase our tires here, and will definitely order our next set when the time comes. read more

The crew here is so kind and helpful! I had a great interaction with everyone who helped this morning, and they gave me a great discount for a tire replacement. Thank you again !! read more

These guys are the slowest tire shop I have ever been to just a simple tire repair should not take 4 hours especially when you have like six people just standing around doing nothing and one car in the bay read more

Everything & everyone we're completely efficient in all they did. I needed all new tires which they achieved in record time. Polite and respectful throughout the entire process. I highly recommend this place, 5 star!! read more

Our household is my husband and I, two cats, and four cars. That means we have a lot of opportunities to buy tires. It's a pleasure to go to this Discount Tire location. Everyone on staff with whom we have interacted, from the service coordinators to the tire technicians, is friendly and competent. My husband and I are especially big fans of Jordan because he has a great sense of a humor and he takes a genuine interest in what my husband is doing with his cars. I bought tires from the South Reno location in December 2015, and by December 2018 they were wearing a little thin. Discount Tire honors all of the manufacturer tire mileage warranties, and since my tires were supposed to last me more miles than they did, the Los Altos location took off $263 from the bill from my new tires. They rotate and balance the tires purchased from their stores for free for the life of the tires, and it's easy to schedule an appointment or drop in for the service. This location is one of the cleanest, most aesthetically pleasing car service centers I have ever visited. The building is new, the fridge is stocked with complimentary bottled water, and the seating area is comfortable. You can also sit at the bar-style counter and watch the cars being served. Best of all, this location doesn't have a TV. Those of us who hate the background noise of cable TV rejoice! I usually bring a book to read or work to do on my laptop, but the system will also automatically text you when your car is ready if you want to wait elsewhere or walk to do errands. A reminder: Discount Tire does not do oil changes. The store name should give it away, but I swear, I have had to look up so many times to see if I can get my oil changed here (I can't). But if I could, I sure would, because I feel so positively about this particular Discount Tire location! read more

If I could give no stars I would. My husband ordered a set of tires for my truck, not knowing they did not have the speed rating for my truck. He's not a tire guy or a mechanic. Unfortunately I did have to call and cancel the order. I had to call a half dozen times and kept getting put on hold for 15 minutes or more at a time before I just hung up. Once these guys knew I was canceling the order they gave me the worst service. The guy that answered was rude and like hung up on me as soon as he confirmed it was canceled. I was going to order a different set through them but not after that. They lost my business. read more

Over the years we've bought many sets of tires from various Discount Tire locations. We've always been very happy. This particular location is my favorite so far. I forget his name but the Manager here is awesome, and good management tends to mean good experience all the way down the line. We recently bought a new Subaru and I was shocked to discover Subaru recommended NOT to use chains. A bit of a problem if you want to be safe and be allowed to cross some passes that can require chains at least be carried. I resolved that I should get educated so I went in to Discount and waited to speak with the manager. I asked if I SHOULD buy new BETTER tires...the tires that come on the new care are rated mud and snow but very "highly" rated. He explained all my options and ULTIMATELY helped me feel good about keeping my existing, almost new tires. Then he went online and got me info on which chains I CAN use on my car and where to buy them. He spent time with me. I feel he was more interested in HELPING me than in selling me anything. I've felt like this with other Discount Tire locations. But this particular manager really is the best of the best! After I was completely educated he sent me out to have my tires aired up...for FREE...a service they offer EVERYONE...not just people who buy tires from them. You just pull into their lane and someone airs up your tires. These guys do business right. I'm not anxious to spend money for new tires but when I'm ready I'll be back to buy them at THIS location. If you find this review useful please vote! read more

I've been going to Discount Tire for the entire life of my cars. Always professional and courteous service, Las Vegas and Reno, Sparks. Their service and warranty is the best. They're pretty much busy, so just be patient. This is a great location for auto service, so if waiting there, you have plenty of eating places to hang out and have lunch or relax. Just ordered my second set of custom wheels from Discount Tire after about 9 years of the chromes pictured and had new rears Nitto 555 G2's installed. I don't give out 5 Star ratings easily, ..very particular about my cars. If I'm not happy with quality or service, I wouldn't hesitate letting others know. Highly recommend Discount Tire for those who are very particular about who services your ride and stands behind their warranties!! read more

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Tony and his crew (Sparks, NV) are very customer focused, always keeping customer satisfaction as the top priority. In the many years that we've been using Discount Tire (for custom wheels and tires on our SUV and SEDAN) in Las Vegas and Reno Sparks, NV, we've always left the premises completely satisfied. We know there are many who share the same feelings. We highly recommend Discount Tire for all your wheel and tire needs. Lisa B , G M read more

I had stopped by Discount Tire in Sparks a few months ago because Les Schwab told me I need it all new tires. I talked to Nate that day and he confirmed that I have a lot of life left in my tires and I don't need to replace them. Fast forward to last week, where I picked up a construction staple in my tire that was unrepairable. I have never purchased or done business with Discount tires previously. I again worked with Nate to purchase my tires, he was very informative and patient with explaining all the options including the ratings of the tires. I was a little indecisive after my purchase and Nate took care of it so that I got exactly what I wanted. I highly recommend going to this location to get a good price, no up selling and great customer service. read more