Great customer service and care to me and my car. Matt was at the desk and walked me through the process of new tires and easy financing. The turnaround time was 1.5 hrs just as promised. Love the way my Subaru rides again. read more

Slowest place on earth. Never coming back. Over an hour after my appointment time before start my tire rotation.

Worst experience at a "tire place "waited for over 2 hour for one tire change, was not honest about the wait time.

Right Front tire had a slow leak. The staff went beyond simply filling the tire. They identified the problem and repaired it quickly and professionally. The service manager, Matt, told us he was happy to provide the service free of charge! read more

called and they put me on hold. no biggie. but they never came back to the phone. then it started ringing for about 10 min before I hung up. called back 2-3 times throughout the day & nobody ever answered, I'm actually currently waiting. Clock says 10 min and nobodies even picked up yet.. I can understand that happening once but 3 times and nobodies even picked up or answered All throughout the day is poor customer service read more

They got us in and out in a timely manner for a tire rotation before a trip. They responded quickly when I had to return for a sensor alert. read more

On a road trip 500 miles from home and had a wheel out of balance. Despite being terribly busy they squeezed us in and fixed our issue ASAP!

What could improve??? Try not selling people stuff they don't need! Refused to sell me one tire sensor but wanted me to buy all four of them for each tire! Then said I needed new tires which are brand new this last summer! Will never be back! Oh by the way, I opened up a credit card for a $1000 which I didn't need. Cancelled it even before I could put a charge on it!! read more

This place always has exactly what I need. Matt and Julian are extremely knowledgeable, honest n trustworthy , and just great to deal with!!! read more

Discount Tire - Lobby - Tires Near Me - Battle Creek, Michigan

Stopped into the Becky road/ Battle Creek Michigan store for tire repair due a road hazard damage, eventually purchased a replacement tire. When following up on my appointment sales associate Matt answered asking for my information when Matt found that he was not the salesmen he refused to answer any questions eventually hanging up on me. I called back with Matt answering the phone becoming dismissive mention I was wasting his time I need to call back to speak to my salesmen then being disrespectful to my questions. I would stay clear of this business, Nice Job Matt! You lost a customer. read more

Julian at Discount Tire provided excellent service. He was efficient, knowledgeable, and had me taken care of very quickly. I really appreciate his professionalism and how smoothly the process went. read more

Flat tire, ended up needing replaced. Bought a new tire, picked up about 515pm, they close at 6pm. Asked to have the tire put on and they said they were too busy. That's just terrible service. Will not be back read more

Went to have my tires rotated and to have a tire fixed from our Buick. While they were very busy, the guys remained professional and friendly. I was confident that my tires were rotated properly and the flat tire was properly repaired. We have been buying our tires from Discount since the 80s so very confident in their work ethic and skills read more

went to get my tires done this morning. appointment at 8:15 was in and out by 8:40. would definitely recommend.

So sitting in this place listening to the excuses from managers from 815am till 12noon. If you are there for repair then there is a wait.If you drive a Mercedes or Ecar then you get priority.If you want rims they gladly walk away from some older people to try and coax some fool into LOOKING at 800 dollar plus rims in the middle of snow coming down.And the minute I said I just wanted one tire as my tire imploded.He tried to tell me it was wiser to get two and would work better for my drive train.The minute I said no he told me it would be an all day affair.Loser read more

They never have enough desk help and are always trying to sell a new set of tires. "Discount Tire" is a misrepresentation. I recently shopped around and found them to be within range, but no savings to really be had. Then they never ask if you want their "protection plan." If you don't speak up they just automatically add it to the total for new tires. Shop around is my best advice. read more

Damaged all 4 of my wheels and it had taken weeks for them to coordinate repairs. We had to call numerous times to pursue the issue.

Friendly, efficient and did a wonderful job getting new tires on our vehicle after the road took a chunk out of my tire. I called and set up an appointment. They had me wait in the vehicle till ready and then we waited in the waiting room area till it was finished. read more

Went in to get a patch for a screw in my tire. Told me they would not patch it so I could get by and that I needed to buy four new tires for them to do anything. Went to Belle Tire and got a patch no problem! read more

Discount Tire is worthless if looking for a good deal on tires. I've been getting tires from Discount Tire since 1976. This past week they would not mount some new tires and TPMs senders that were given to my wife. Never been a problem in the past, but now they tell you if you didn't buy the tires from them, at their inflated prices, then they will not mount them for you. They will tell you that they price match, but that is a lie. Over the past five years, I have taken them a price to match on three different occasions and all three times they couldn't get within a $100 of the price, let alone match it. Save yourself some money and purchase your tires online and arrange for installation at time of purchase from someone listed local that isn't Discount Tire and save yourself $100+ on your new tires. After buying tires for myself, the wife and two kids since 1976, I'll never spend another dime at the Battle Creek location. If you have to deal with a Discount Tire you might try the Kalamazoo or Jackson locations, because they have both beaten Battle Creek's location pricing by large enough amounts to make the extra driving distance worth it. Battle Creek Discount Tire has gone to hell over the years and doesn't care about their customers, only the money. I don't usually write reviews unless a business is exceptionally good or bad, so enjoy the review, BC Discount Tire, you earned it. There is nothing discount about Discount Tire anymore. read more

Great service! I am not from this area but had a bliwout on the feeeway. They got me right in and put a new tire on my vehicle. Price was comparable. Ray Swanson did a great job getting me back on the road quickly! read more

If you know the tires you want, it is super easy to check availability and order online. At the same time you can set up an appointment. I paid through PayPal and got 6 months no interest and $40 off the final price. read more

My 16 yo daughter needed an emergency flat repair due to road debri. She called Belle ( tires came from them ) and she was told store closes in 10 minutes so would be left till next day. I called Discount Tire and they said they would get her taken care of tonight. When she got there the store was actually closed (6:15) but the guys there all stayed and got her in and taken care of. She made it home safe and I will never forget their kindness to her and willingness to go the extra mile. I will share the experience with everyone! thank you Discount Tire on Harper village read more

Had a flat and a low tire issue and came here after Walmart didn't have the tire I needed and recommended this location across the street. I showed up right when they opened at 8am and there were 3 customers waiting outside the door. I was seen within about 15 minutes and they were very helpful in determining what I needed. Obviously they're going to upsell, but I didn't find it pushy. I was there about 2 hours all together which I was a bit unhappy about, but it seems that people who had appointments got first dibs (naturally) and pushed me back. If you can get an appointment, I'd recommend that- I couldn't in my situation, but I would for next time. They weren't weird about some special situations with my car either. The employee who helped me out front (Julian) was very friendly and helpful, as was the employee in the garage itself. I noticed as well that all of the employees made an effort to greet every single person that came in the door promptly, answered the phone in a friendly way, and at one point someone came out and offered everyone waiting bottled waters. Going to the tire shop is never a good time, but I was satisfied with my service. read more

We have replaced tires on both vehicles from this Discount Tire shop and we have gone in for our scheduled balance and rotations. The crew is always courteous and professional and I will continue to do business with this specific shop for as long as I have an automobile that needs tires. read more

Discount Tire in Harper Village Battle Creek, MI is THE BEST!!!!! They're friendly and always make sure that their customers are satisfied!!!!! If your looking to buy new tires or wheels stop out at Discount Tire Harper village in Battle Creek, MI. They'll treat you right!!! If they don't have it they'll get it...if it's lower they'll match it! Best place to shop for tires and wheels in Battle Creek. read more

I had a tire blowout. The lug nuts were stripped on the wheel which was installed by another facility. Within an hour of having the tow truck arrive at my home, I received a text that my car was repaired and ready to go! The cost was low and the service was amazing! I highly recommend it! read more

The staff is friendly and courteous. They offer a fair price on tires and usually have the vehicle done when promised (or sooner). The store is part of a national network so you can have your tires serviced by the same company when out of town. read more

I had purchased Michelin's for my truck and they would not run out smoothly, they rebalanced them without improvement. They then replaced the tires free of charge after it hadn't gone away after a few thousand miles. Awesome Customer Service! I returned today for my free re-balance and rotation and was in and out in 30 minutes on a Saturday Morning! They also pointed out something that if it gets worse for me to come back in and they will work with me to get the tires replaced. Seriously the best tire shop I've ever dealt with, they will price match and the service is unbeatabl. I will be a long term customer. read more

The customer service at this store is outstanding! It was my first time at discount tire and they made me a loyal customer today. What a great group of people! read more

So far, exceptional friendly service! Fast too! I would NOT go to the Columbia store for service...read my previous post about that experience!!! read more

They have the best customer service. They are always fast and friendly. Anytime I buy tires they beat every price I bring to them. Even if it's a sale item! read more

I had 4 new Michelin MS/2 tires put on my Ford motor home chassis last Friday. The replacement went pretty quickly and the technicians inflated the tires to 80 psi required by the loads in the rear axle. When I checked the tire pressure next morning, there were only 45-50 psi remaining in two of the tires, fortunately, one low pressure tire on each side. Had the low pressure tires were all on one side the motor home could lose balance and cause major accident! I inflated the tires to 80 psi again and continue my drive to South Dakota. When I checked the tire pressures in the morning on the third day, the low pressure tire on the left had only 30 psi and the one on the right only 55 psi. Unfortunately there is no Discount Tire store in the Sioux City IA area where I stopped overnight. I had the tires inspected by a technician in a local shop. He found the Battle Creek Discount Tire store technician forgot to tighten the valve stems when they replaced them and it caused the leak. I was shocked by such a sloppy workmanship. All customers pay $16 per tire to replace the valve stem/tire installation. I would never go back to this store again!!! read more