I was looking for sandals/heels in the shoe department until I browse around and found some pairs…read morethat caught my attention. Dana, the very kind and friendly staff, came to check up on me several times and got me what I needed. I ended up buying two pairs of heels, plus a promo discount. He's made my shopping experience so well-worth it! Will come here again to buy more shoes lol

Stopped by to get some sunglasses since it on sales (online) but they do have special promotion of…read morebuy one get next one 1/2 off... which is still reasonable and I don't want to wait for 10 days for shipping plus cost of it too so..this is more convenient. Great service & very helpful guy. Easy transaction and walked out after 30mins with 2 pairs of it.

Very rude cashier by the name of Pam made it a point of telling a group of people in line behind me…read morein a nasty tone ''whoever's basket this is you can take everything out of it or I'm going to dump it". She also told the group in front of me in an exasperated voice " you better tell me now!" If they wanted one of the valentines ballon's that another worker was filling up. Everyone seemed to be in a good mood except her. She was having a bad day I guess but was taking it out on everyone else.

This is one of my favorite chains that sell many brand names for less. Marshall's not only has…read morewoman's shoes, but men's footwear too. I love that you can always bring your man to this store.

Unbelievable. I was returning a sandals but didn't have the barcode anymore since my husband was…read morethe one who removed it but have the receipt. The sandals were two different sizes (6 & 7 1/2) attached together and that's the reason why I am returning it (unused). The lady told me they cannot accept it because there is no barcode. I told her just give me the other size correct so that I can at least be able to use them but she refused. It's crazy because if there's no barcode, you cannot return , what's the point of having good customer service. Just sad that I have to throw them away now. Such a waste of time and money ... will definitely not come back here anymore.

Make sure you check that you received all your purchased items before leaving! Alma didn't give me…read moreone of my bags and I didn't realize until I got home. Called and they told me they had it and because I live 30 mins away I told them I will come back the next day. Came back the next day and it's no where to be found.

Great shopping experience. We went to purchase some toys for my kids. Glad them are happy with the…read morelarge selection they had in the store. We found what we came for. Thank you wal mart

HORRIFIC. Came here on Christmas Eve with my elderly mom for a few last minute items and they were…read moreturning everyone away. Unreal level of rudeness and disregard for any sense of respect to the community. We walked up at 5:52 pm and 2 security guards and at least 5 staff members stood at the door turning customers away. I said it's not yet 6:00 and I have a few things to grab and will be fast. They wouldn't let us in. I asked for the manager who came out at 5:55 pm and said we are "closing" and can't let us in. I said this is a corporation and you can't decide to close early. I respect everyone's time and would not linger, but have some things to grab for Christmas. The manager would not let us in. I can't believe Walmart would do this. Beyond disappointed and hope NO ONE SHOPS HERE AGAIN. It wasn't just one rude employee it was a complete gang up. The rudest worker was the female in the video who said, "there's always one every year". If one means the ONE person who would stand up when people are being treated wrong then YES, I am the one. All of these people should not be in customer service. I hate writing bad reviews but I just couldn't stand for letting this one go. Bah humbug from Walmart

Great deals! The store was fairly organized and clean…read more Helpful stock people in the shoes area where I focused my attention. Great brands and clearance section was expansive which was great for my wallet!!! I also really like that there are hair products there too... I often stop and look because they carry some of my favorite brands. That convenience is nice.

Cute store! I got lost in how it was organized. Could have used some floor help…read more A lot of clothing and accessories selection. Good values for that determined bargain shopper.

It been a few years since I shopped at this outlet mall. It has a good variety stores. I usually…read morego to the Citadel but today decided to go here instead. Parking is very easy. Lots of parking lots surrounding the shopping center (vs Citadel where the one lot and parking structure is a hike away). Plenty of places to eat as well inside and on the perimeter. Only.negative, I arrived right at opening time.and surprised to see stores not yet opened. Opening 5-15 minutes after! Smaller stores with only .one person staffing. Guessing its the norm here. Next time I won't come at opening time!

Overall, a nice outlet mall that's easy to walk and not overwhelmingly big. It's a great spot if…read moreyou're looking for a more relaxed shopping experience without spending all day there. That said, I did find myself missing some higher-end stores, as the selection felt a bit limited on the luxury side.

Stopped by Ross for some t shirts, jeans and socks. Great selection and good deals. The customer…read moreservice was good and the products were good quality. Recommended

Wow, this location really stresses that they DO NOT WANT you to ship here. Came in at 10:40pm, the…read morestore closes at 11:00pm. Good for a quick stroll thru the store. First thing coming in the security guard tells us we have only 15 mins. 30 secs after that, a guy goes on the intercom and tells everybody the store is closing in 5 mins?!? 5 mins goes by and he tells everyone that the store is now closed and everyone needs to checkout and leave. This location really needs to get their staff on the same schedule here and not make up false closing times. If you guys don't really want to work and want everyone out of the store, just change your closing time to 10:30. Look at every other chain department store. When it's closing time, they make an announcement beforehand and when they actually close, but they don't start pushing people out way before then. Tustin Market Place is way better. They don't aggressively push people out and the security guard there is nice and friendly.

Very disappointed with my visit to the Ross Santa Ana store this morning. While I was waiting in…read moreline, the cashier had her back toward me, briefly looked at me, then turned away again with no greeting or acknowledgment. Another associate kindly directed me to a different register, but it felt like the original cashier simply did not want to help. Because of that interaction, I was not in the mood to offer a donation when she asked, since that was the first thing she said to me. After being ignored, it did not feel appropriate to contribute. What made it stand out even more is the store had a fun atmosphere while I was shopping. I even joined the cheering when someone donated while I was in the men's section. That contrast made the checkout experience worse. I previously worked as a corporate customer service trainer, and a simple hello or clear direction to the next register would have completely changed the experience. After paying, I put my receipt in my pocket and was immediately stopped at the exit to show it. I cooperated, but the store should place a "Do not put your receipt away, please show it at the door" notice at the register instead of only at the exit. Most customers instinctively put the receipt away, which creates confusion and a bottleneck. When I suggested this, the security guard said "okay," and the associate next to the door responded with a smug, sarcastic comment telling me to read the back of the receipt and submit feedback if I had issues with how the store operates. I like Ross for the deals, but the greeting etiquette, tone at checkout, and receipt process need to be consistent and improved to create unforgettable, legendary customer experiences at the exit. Ross Santa Ana Phone 714 546 2600 Store 0037 Register 02 Associate 2256655 2/20/2026 10:01 AM

I always find the most random stuff here and the cutest things here. I got some really cool…read morecandles and clothes. I love shopping here even though it can definitely look chaotic. Everything is just so random sometimes but i've gotten some of the best stuff here.

Just left here from shopping and I picked up an item that was marked down to $9 which they refused…read moreto honor. The item was a two piece set and they wanted to sell it separately because they didn't want to honor the price. Not sure on how to spell the girls name but it was Analynce or something spelled like that. I attached the photo where it says it's a two piece set and the price they refused to honor.

Great customer service. In and n out. Good products for the wifey in terms of hygiene and things…read morefor the restroom and shower. Great prices, many items are on sale.

I didn't think I'd ever set foot in JCPenney store ever again but I recently got a nostalgia for it…read moreafter rewatching some old 80s movies. I think that was actually the last time I shopped at JCPenney. I miss the days when going to the mall and shopping at department stores were fun. It's sad that many of these stores are closing and people just don't go to malls like they used to. I came here on Black Friday and found some good deals. It wasn't as crowded as I expected, maybe due to the location. The entire mall didn't seem that busy, I don't know how this location compares to others but store seemed understaffed for the size. It has three levels but only saw registers at the first floor with just three to four cashiers. Thought they would have more for Black Friday.

I like JCPenney, but not this location. I came in to buy a red dress shirt for a Yelp event. I…read morewanted to be measured so I would get the right size. The lady at the register tossed me a tape measure and told me to do it myself. She said after COVID they don't measure customers anymore. I was at the Brea store recently and got excellent customer service. The lady was pissy when I asked if I could try a shirt on. I want to get the right size. The cashier that rang me up was mad because I didn't want their credit card. I argued with her saying I wasn't interested. I'll take my business to Brea from now on.